Going beyond the call

Made for: 

Businesses of all sizes looking for 24/7 answering services and virtual receptionists. 

Not for: 

Healthcare companies looking for e-mail answering services.

 
Free trial
 
40 mins $40/mo
Pricing details
Example customers: 

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
Free trial
 
40 mins $40/mo
 
Monthly subscription
  • QuickStart: 0 mins. Only pay for minutes used.
  • 40 for 40: 40 mins for $40/mo.
  • Business: 75 mins for $99/mo
  • Pro: 125 mins for $149/mo
  • Platinum: 250 mins for $249/mo

Reviews

Sort by
 
Client Interview
Apr 17 2017

Answering Services for Property Rental Company

4.0

Features: 
5.0
Ease of use: 
4.5
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Real Estate
 
1-10 Employees
 
Columbus, Indiana
Owner, KD Rentals
Katrina Wilhelm
 
Verified
The Review
Recommendations: 

The property rental company hired Voice Nation's answering services to attend their clients whenever the owner or property manager were unavailable. They appreciated the live operator option and the easy-to-use script-changing tool to provide more accurate information on available property rentals. 

Voice Nation's team was extremely attentive and very helpful. They provided great advice from the beginning and worked diligently to get any problems fixed. Customer support was cited as outstanding. 

Background

Can you please provide a brief description of your company and the role that you play there?

My business is KD Rentals, which is an investment property management company in Columbus, Indiana. I’m a co-owner of the company with my husband, Dan.

Solution

How did you integrate the answering services into your company’s operations?

All my properties are in Columbus, Indiana, and I have an on-the-ground property manager there who usually deals with any issues that arise from my tenants. Sometimes they can’t contact her, or they feel the need to call me. If I’m not able to answer the phone when they call, the call goes to Voice Nation. They take the name and number, and a description of the issue, and text that information to me.

Why would you recommend this answering service over comparable companies?

My husband had done some research before we picked Voice Nation. They have the live operator option, whereas others had voicemail options. I liked that touch.

On an annual or monthly basis, how much does your company spend to utilize this answering service?

It averages out to about $100 a month.

Results

Can you share any success, metrics, or overall results of your integration of Voice Nation?

I don’t have any. I know it definitely helps me out, but I don’t have any metrics.

Features

Were there any features/tools that you were really impressed by offered by Voice Nation?

I have the ability to change the script. I rent rooms, apartments, and houses, so the information that the operators give prospective tenants can vary. Their scripting tool allows me to change the information, depending on the rentals currently available. That’s very handy, and it’s easy for me to update the script.

Looking back, are there any areas of the service that you feel could be added or improved upon?

No. We set everything up, and Voice Nation's team was extremely attentive and very helpful. They gave us great advice from the beginning. We tested it and found a problem in the beginning, and they worked diligently to get it fixed. We’ve had no issues at all.

Have you had to interact with the answering service’s support team or reference their support resources?

No. We had one point of contact and worked directly with him. When I send anything to their scripting department, they let me know when it’s live. We haven’t had the need to deal with anyone else.

4.0
Overall Score There’s always room for improvement. Maybe Voice Nation needs to advertise a little better. We searched out and found them, but we had never heard of them before.
  • 5.0 Features
  • 4.5 Ease of Use
    Voice Nation had a little difficulty finding a good number in the area code in which I was located. Having to find that one number that can be used for your service can be a little tricky.
  • 5.0 Support
    Voice Nation has been outstanding. When we first set it up, we called them with any issue, and they took care of it right away.
  • 5.0 Willing to Refer
    I did refer Voice Nation to another property manager I know.
 
Survey Response
Sep 18 2016

Affordable Answering Service

4.5

Features: 
4.5
Ease of use: 
4.5
Support: 
4.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Information Technology
 
51 - 200 employees
 
Miami, FL
Executive, Finance
 
Verified
The Review

Recommendations:

Before selecting a company to avail a service we have to research in all the fields & read true genuine reviews, whether it is suitable for us to have for our company or not.

Experience:

To operate and maintain a successful business we have to consider from the bottom to the top of the issues. Voice Nation helped us to maintain our business operation successfully without any hurdles. To answer customers 24/7 and if there is any problem, solve it within a time limit. From the beginning we never had any problem with this service & helped us to move ahead with all the success.

Pros:

Affordable, approachable & affirmative.

Cons:

Very rare incidents which we ignore to have a best company's service.

 
Survey Response
Sep 16 2016

Drastic Improvement in Communications with Customers

4.0

Features: 
3.5
Ease of use: 
4.0
Support: 
4.0
Willing to refer: 
3.5
the reviewer
 
More than $1000/mo. spend
 
Other Industry
 
5,001 - 10,000 employees
 
Houston, TX
President, Customer Service
 
Verified
The Review

Recommendations:

Lower the price. It's an expensive service but well worth it.

Experience:

Long call times and people not answering phones made our customers mad. As a company, we decided that we needed Voice Nation. It lowered our call times more than half of what it used to be. Also, our employees are more productive answering calls when they’re needed. So it’s a win-win situation. The features we use include automated recording, call back and waiting time. It has benefited our company not only by reducing the call times to half the wait, but it drastically improved on how we communicate with our customers.

Pros:

It helps our company better serve our customers. It has drastically improved our response times.

Cons:

The price. My god, it's expensive.

 
Survey Response
Sep 16 2016

Reliable Autoreceptionist Answering Service

4.5

Features: 
4.5
Ease of use: 
4.5
Support: 
4.0
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Consumer Products
 
10,000+ employees
 
Etowah, TN
Associate, Sales
 
Verified
The Review

Recommendations:

The service works well.

Experience:

This answering service provider is well known and reliable. We use the auto receptionist answering service. It helps us to keep in contact with our customers.

Pros:

The ease of use.

Cons:

Nothing

 
Survey Response
Sep 27 2016

Customized Routing Works Well

4.5

Features: 
5.0
Ease of use: 
5.0
Support: 
2.5
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Other Industry
 
501 - 1,000 employees
 
Colorado Springs, CO
Director, Other
 
Verified
The Review

Recommendations:

I would recommend them to consider all their options when selecting a calling service like this one.

Experience:

We selected them because they seemed to be a decent company to use. We had a problem once where the system went down for a while and we had to answer the calls manually, which was not easy. We use the custom routing option for our industry. For the most part, well, except for one time. It helps us a lot being that at times we get a lot of calls.

Pros:

That it is customized. When it works, it works well.

Cons:

That it failed us once… it needs to be totally reliable.

 
Survey Response
Sep 16 2016

QAS is the Best System

4.5

Features: 
4.0
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
4.0
the reviewer
 
$251 - $1000/mo. spend
 
Energy & natural resources
 
1,001 - 5,000 employees
 
Syracuse, NY
President, Administration
 
Verified
The Review

Recommendations:

Depends on the volume of calls per hour.

Experience:

Voice Nation is the best system for our business and some problems require technical repairs. Some features include call back and reports of calls. Their performance is pretty good.

Pros:

They give us quantifiable results.

Cons:

Could be better to receive more calls.

 
Survey Response
Sep 16 2016

Voice Nation is the Best Company

4.5

Features: 
5.0
Ease of use: 
5.0
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
Telecommunications
 
201 - 500 employees
 
Dallas, TX
President, Customer Service
 
Verified
The Review

Recommendations:

Go ahead and use it.

Experience:

VoiceNation is the best company. We just needed to have our calls answered and it’s great knowing calls will always be taken. They have performed very well and it has made it easier to get calls from our clients.

Pros:

Everything about it makes it great.

Cons:

No dislikes.

 
Survey Response
Sep 27 2016

Invaluable Service to Our Business

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Consumer Products
 
11 - 50 employees
 
Rockingham, NC
Owner, Sales
 
Verified
The Review

Recommendations:

This is a valuable asset to creating new customers.

Experience:

They [Voice Nation] offered a service that I found to be invaluable to my business. Our company uses the voicemail service and additional recording time for clients when needed. Performance is better than I expected.

Pros:

It records the messages accurately without losing any customer information.

Cons:

I don't know of any.

 
Survey Response
Sep 16 2016

QAS is a Great and Reliable Service

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Manufacturing
 
11 - 50 employees
 
Sylacauga, AL
Owner, Other
 
Verified
The Review

Recommendations:

They can not do any better.

Experience:

To be honest, they got my contract by word of mouth, I asked around 10 other companies what service they used and how they felt about it 9 out 10 said: Voice Nation. They said it was a great reliable company and they had not had any problems that were not solved, and they were the most affordable. I tried them and I agree. My business has increased by 20% since I started using them so I got them free. And when I find something that works I stick with it so I wont be changing any time in the near future. all. Great helps my business grow.

Pros:

It's a reliable service.

Cons:

There is nothing I don`t like.

 
Survey Response
Sep 18 2016

Voice Nation Increases Employee Productivity

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
4.0
Willing to refer: 
4.5
the reviewer
 
More than $1000/mo. spend
 
Business Services
 
11 - 50 employees
 
Concord, NC
Vice President, Marketing
 
Verified
The Review

Recommendations:

None.

Experience:

We needed our employees to be more productive. The company [Voice Nation] enabled them to work with our clients and customers instead of doing entry-level work. We use live answering service and voicemail. Our employees are closing 10 times more sales!

Pros:

It is easy to use, easy to track and provides great insight and reporting.

Cons:

Pricing is high but it is worth it.