24-hour live answering for fast growing companies

Made for: 

Small businesses to well-known brands looking for lead capture, appointment setting, dedicated agents, or outbound telemarketing.

Not for: 

Firms looking for customer care services, order processing or mobile apps to manage the services.

 
Free trial
 
100 mins $109/mo
Pricing details
Example customers: 

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
Free trial
 
100 mins $109/mo
 
Monthly subscription
  • Economy plan for $29/mo 
  • 100 mins for $109/mo
  • 220 mins for $189/mo
  • 500 mins for $469/mo
  • 1000 mins for $890/mo

Reviews

Sort by
 
Survey Response
Sep 16 2016

Specialty Answering Service Saved Us Millions

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
More than $1000/mo. spend
 
Other Industry
 
11 - 50 employees
 
Madera, CA
Vice President, IT
 
Verified
The Review

Recommendations:

I would highly suggest that if you have a high number of callers & users, you invest in this technology.

Experience:

We are the largest petroleum & oil company in the world. We operate not only in the US but throughout the world. I work at the headquarters in San Ramon CA. We receive no less than 1200 calls on a daily basis. It is crucial that our automated telephone system adequately handle every call correctly since millions of dollars can be at stake. I personally handle a minimum of 50 calls daily. We use their multi-choice options, automated voicemail and call routing services. Specialty Answering Service has saved us millions, if not billions, of dollars every year since we started using their service.

Pros:

The voicemail capabilities outweigh all other areas.

Cons:

There really isn't anything that I can think of that would offer any improvements.

 
Survey Response
Sep 16 2016

SAS is Efficient, Friendly and Upbeat

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
51 - 200 employees
 
Bowling Green, OH
Senior Manager, Customer Service
 
Verified
The Review

Recommendations:

Try the 2 week trial and see for yourself how much better things are. It's great!

Experience:

Specialty Answering Service (SAS) offers a free trial. It was really nice to see how during the free trial SAS was a fit for our company. SAS was able to answer phone calls 24 hours a day and provided better customer service by not missing phone calls. Having SAS freed up employees to do other aspects of their jobs. We also saved money by not having to hire a full time receptionist. We saved on wages and benefits. SAS customized our needs, and always answer the phone within 3 rings. Losing a client can cost a company a lot of money. We did not have any problems with SAS. Things went smoothly and professionally from the very start. If you’re interested, please try their free trial for 2 weeks and see how satisfied you will be. You have nothing to lose and everything to gain. SAS actually helped us increase our revenue. Making appointments for us. Many compliments from our clients on how efficient SAS is. Friendly and upbeat!

Pros:

Saves a lot of money and time.

Cons:

Nothing to dislike, have been very happy with Specialty Answering Service.

 
Survey Response
Sep 16 2016

Good Computer Intregation

4.5

Features: 
5.0
Ease of use: 
5.0
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Other Industry
 
51 - 200 employees
 
Pleasant Grove, UT
Manager, Human Resources
 
Verified
The Review

Recommendations:

Definitely try it.

Experience:

Specialty Answering Service was recommended to us, so far, we haven’t had any problems. It helps small business and no interpreters are needed. As our company keeps growing, they will work with us to switch to another plan.

Pros:

I like it's computer integration.

Cons:

N/A

 
Survey Response
Sep 16 2016

Good Performance and Information For Our Callers

4.5

Features: 
4.5
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Arts, entertainment & music
 
11 - 50 employees
 
Los Angeles, CA
President, Other
 
Verified
The Review

Recommendations:

Longer recordings times and ability to speak to customer service.

Experience:

We were receiving a high volume of calls. We use Speciality Answering Service’s recording line feature. Their performance has been good and they’re able to inform all of our callers.

Pros:

Takes high volume calls.

Cons:

Longer recording times.

 
Survey Response
Sep 16 2016

SAS Increases Productivity and Improves Customer Service

2.5

Features: 
2.5
Ease of use: 
3.0
Support: 
3.0
Willing to refer: 
2.5
the reviewer
 
$51 - $250/mo. spend
 
Health care & life sciences
 
201 - 500 employees
 
Haskell, OK
Director, Other
 
Verified
The Review

Recommendations:

Improved customer service.

Experience:

Specialty Answering Service provides a high volume of calls answered by answering staff to help with productivity and improve customer service. We use their 24/7 call answering. They’ve helped us increasing productivity and improving our customer service capabilities.

Pros:

Increasing worker productivity.

Cons:

Increased knowledge on services provided.

 
Survey Response
Sep 18 2016

Customers are Impressed with SAS

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Information Technology
 
51 - 200 employees
 
Blytheville, AR
Director, IT
 
Verified
The Review

Recommendations:

Ensure every caller recieves nothing less than superior care.

Experience:

We chose Specialty Answering Service because of the quality of their services and dependability. They answer all incoming calls, alerts clients when they will be placed on hold and for how long and does a countdown when the call will be answered. Their performance has been excellent and all calls are answered in a timely manner. Our clients have no complaints.

Pros:

It is live. Customers are wowed 24 hours a day.

Cons:

Nothing to dislike about this service. It is the best company.

 
Survey Response
Sep 18 2016

Good 24/7 Service

4.0

Features: 
4.5
Ease of use: 
5.0
Support: 
3.5
Willing to refer: 
3.5
the reviewer
 
$251 - $1000/mo. spend
 
Other Industry
 
11 - 50 employees
 
Simi Valley, CA
Associate, Customer Service
 
Verified
The Review

Recommendations:

Not sure.

Experience:

Specialty Answering Service has been used at all locations. We just use the average service 24/7. It has been 80 percent good.

Pros:

The 24/7 service.

Cons:

Missed trouble calls.

 
Survey Response
Sep 16 2016

Great Live Answering Service

3.0

Features: 
3.0
Ease of use: 
3.0
Support: 
3.0
Willing to refer: 
3.0
the reviewer
 
$0 - $50/mo. spend
 
Arts, entertainment & music
 
2-10 employees
 
Missoula, MT
Owner
 
Verified
The Review

Recommendations:

Consider all your options before committing.

Experience:

SAS service has been great! We use their live answering service. Their performance has been good.

Pros:

They do what they are expected to do.

Cons:

Better customer service.

 
Survey Response
Sep 18 2016

Freed Up Billing Time for the Company

4.0

Features: 
3.5
Ease of use: 
4.0
Support: 
4.0
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Financial Services
 
11 - 50 employees
 
Ponte Vedra Beach, FL
Vice President, Other
 
Verified
The Review

Recommendations:

None. Go for it.

Experience:

Word of mouth was the reason we chose Specialty Answering Service, along with pricing. Getting off the ground with industry knowledge was a bit challenging. We use typical default settings and performed as expected. It has freed up more billable time for our company.

Pros:

Having someone who is able to answer all calls and not put clients on hold for too long.

Cons:

Its remote location. Sometimes have an issue with the hours of operation.