Sound Telecom

Your trusted telephone answering service provider

Made for: 

Businesses looking for appointment scheduling, 24/7 answering, appointment scheduling.

Not for: 

IT or finance firms looking for automated answering services or an answering services' mobile app. 

Example customers: 

Pricing

 
No free trial
 
Pricing unavailable

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Reviews of Sound Telecom

Straightforward and Uncomplicated Answering Service

 
Survey Response
Overall rating: 

3.5

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 3.5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
President, Administration
 
$251 - $1000/mo. spend
 
Information Technology
 
51 - 200 employees
 
Thomasville, GA

Our company gets things done faster and efficiently.

Recommendations:

So far I've highly recommended this. I'd list out all the things its able to do & how easier it makes things.

Experience:

First and foremost, I started researching the different companies. When I saw this one, it had amazing reviews. This was the first one I tried & the only way I would stop using it is if they stopped their service. I have not come across any problems. I use every feature offered. It has performed greatly. Our company gets things done faster and efficiently.

Pros:

I love how its not very complicated and it's straightforward.

Cons:

No cons at all.

Overall rating: 
3.5

Decent Performance and Convenient Answering Service

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Senior Manager, Administration
 
More than $1000/mo. spend
 
Manufacturing
 
5,001 - 10,000 employees
 
Phoenix, AZ

"Performance has been decent. It helps us out."

Recommendations:

I would recommend trying their service first. If it doesn't suit your needs, I would look around.

Experience:

Our reasons for choosing Sound Telecom was a recommendation by another company and we really needed it. We had problems taking all of the calls we were getting, so we went with it. We use features such as text messaging, email and live call support. Performance has been decent. It helps us out.

Pros:

Convenience, for the most part.

Cons:

Some issues here and there. Easily fixed.

Overall rating: 
4.5

Reasonably Priced Answering Service

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Director, Business Development
 
$251 - $1000/mo. spend
 
Business Services
 
501 - 1,000 employees
 
Sacramento, CA

"It has been great and it does what we need it to do."

Recommendations:

Go for it!

Experience:

It offered the right services we needed and it at a reasonable price. We needed the service to answer a large number of calls so we could be more productive with our time. Voice service and dial touch options. It has been great and it does what we need it to do.

Pros:

The complete service.

Cons:

Nothing.

Overall rating: 
4.5

Best Scheduling Tool for Healthcare

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Manager, Sales
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
51 - 200 employees
 
Vero Beach, FL

"We've greatly benefitted in more sales as well as an easier work flow for our representatives."

Recommendations:

I would recommend them to anyone who asks. If you're looking for the best, they're everything you need.

Experience:

Sound Telecom is a very reliable service. They provide the best customer service I have seen thus far! They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy. The only thing I would recommend they solve is their technology problems. It seems to go down when the weather is bad. We use the main answering service, voicemail and call forwarding features. They also take down names and numbers for us to give clients a callback. Sound Telecom has performed excellent. They have been able to deliver on all of their services with minimal trouble. The calls are put into a waiting queue or scheduled for a callback. We've greatly benefitted in more sales as well as an easier work flow for our representatives.

Pros:

Sound Telecom has the most professional manner I have experienced. Their keen knowledge makes them a great service to have. Their scheduling is their best tool.

Cons:

The only complaint I have is the technology. I feel they could integrate a better quality.

Overall rating: 
4.5

Sound Telecom Allows More Flexibility Managing Calls

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 2 (1 vote)

Willing to refer: 

Average: 3.5 (1 vote)

About the Customer
Manager, Other
 
$251 - $1000/mo. spend
 
Arts, entertainment & music
 
51 - 200 employees
 
Indianapolis, IN

"Allows more flexibility with managing incoming calls."

Recommendations:

Just do all your research and make sure to properly articulate what you are looking for, what services you expect and the level of response when a problem arises.

Experience:

Our company had an old system and needed newer system with customer service that came with it. We use phone answering, automatic transfer (by name, like find the name by alpha/extension), and internet and app capabilities. Their performance has been pretty good, and we have had some troubleshooting with certain specific situations that have come up.

Pros:

Allows more flexibility with managing incoming calls.

Cons:

Faster response times when a problem arises.

Overall rating: 
4

Sound Telecom is Great for After Hours

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 3.5 (1 vote)

About the Customer
Manager, Business Development
 
$51 - $250/mo. spend
 
Real Estate
 
51 - 200 employees
 
Virginia Beach, VA

"We like it for the most part but there is some miscommunication sometimes."

Recommendations:

N.A.

Experience:

It [Sound Telecom] was referred by another company like ours. We use their 24/7 answers, tracking, and monitoring. We like it for the most part but there is some miscommunication sometimes. It helps our office after hours and on Sundays.

Pros:

It is great for after hours.

Cons:

We have had some miscommunication with our hours.

Overall rating: 
4

Great Tool to Increase Efficiency

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Associate, Administration
 
$251 - $1000/mo. spend
 
Media
 
51 - 200 employees
 
Paterson, NJ

"It's a great tool because it increases the productivity of the company."

Recommendations:

If you want something basic, affordable, yet works well, this company would be a great place to start.

Experience:

We were looking for a company that has a good reputation in the business and would represent our company well. A company who can cater to the needs of our business, be flexible, professional, and would benefit the company in general. We use telephone answering services and voicemail. Sound Telecom has performed better than expected. It's based in the US which helps a lot in terms of understanding what is needed.

Pros:

I like that it has a good name in the industry, is based in the US, and cares about clients' needs. It's a great tool because it increases the productivity of the company.

Cons:

It's strange not having someone in the office answer the phone, so this at times can create a delay in the reception of messages.

Overall rating: 
4

Great for High Volume Calls and International Markets

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 4 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Director, IT
 
$251 - $1000/mo. spend
 
Business Services
 
501 - 1,000 employees
 
Plano, TX

"We chose Sound Telecom because of their pricing, customer service, and overall ability to handle our growing customer volume."

Recommendations:

That it is great if you have a high call volume and a large international market.

Experience:

We chose Sound Telecom because of their pricing, customer service, and overall ability to handle our growing customer volume. We use call patching, virtual receptionist, scheduling, and 24/7 service. The company has performed very well.We chose Sound Telecom because of their pricing, customer service, and overall ability to handle our growing customer volume. We use call patching, virtual receptionist, scheduling, and 24/7 service. The company has performed very well.

Pros:

24/7 presence because it allows our international business to flourish.

Cons:

Nothing.

Overall rating: 
4.5

Reliable Answering Service with No Downtime

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 3 (1 vote)

About the Customer
Director, IT
 
$51 - $250/mo. spend
 
Non-profit
 
201 - 500 employees
 
Brooklyn, NY

"The cost of the service is reasonable."

Recommendations:

N/A

Experience:

We needed a reliable answering service with no downtime. Our other answering service gives us a lot of problems. We use the pager, virtual receptionist, and call reminder services. Sound Telecom has worked well. Customers are not complaining as much as in the past.

Pros:

The cost of the service is reasonable.

Cons:

N/A

Overall rating: 
4

Sound Telecom Helpful Keeping Everyone Informed

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Manager, IT
 
More than $1000/mo. spend
 
Manufacturing
 
10,000+ employees
 
Lebanon, OH

"It has been really helpful keeping everyone informed."

Recommendations:

It easy to use and very helpful.

Experience:

We have a number of alarms on our equipment. This service [Sound Telecom] lets us know how the equipment is running and also when it needs service. We use a voice message that tells us where to go. It has been really helpful keeping everyone informed.

Pros:

It has never failed. Very reliable!

Cons:

Nothing. I think it's good for our job.

Overall rating: 
5