The professional answer

Made for: 

Small business to large corporations looking for virtual receptionists and 24/7 answering.

Not for: 

Companies looking for bilingual services, email services or automated answering. 

 
Free trial
 
Pricing available
Pricing details

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
Free trial
 
Pricing available

Most popular plans:

  • ReceptionistPlus: Pay-as-you-go for $15/mo 
  • ReceptionistPlus 25: 25 calls for $45/mo 
  • ReceptionistPlus 50: 50 calls for $75/mo
  • ReceptionistPlus100: 100 calls for $125/mo

 

 

Reviews

Sort by
 
Survey Response
Sep 16 2016

ReceptionistHQ Provides Excellent Customer Service

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Information Technology
 
51 - 200 employees
 
Aurora, IL
Executive, Sales
 
Verified
The Review

Recommendations:

Use them! The different plans are easy to understand and use. You can upgrade or downgrade as needed.

Experience:

No real problems in using their per second plans, after I did the research, I discovered that Reception HQ had answers to all my problems in a clear and concise manner. My staff has no problems with it, it provides excellent customer service. Calls answered, messages forwarded, calls transferred. It's so easy and has made sure zero calls are missed. I even get messages correct.

Pros:

I like how completely professional it is. They have great customer service and if I ever have any issues it's resolved immediately.

Cons:

Nothing really. I'm quite happy with it.

 
Survey Response
Sep 16 2016

Quick Responses to Real Estate Customers

4.5

Features: 
4.5
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Real Estate
 
2-10 employees
 
Hesperia, CA
Owner, Administration
 
Verified
The Review

Recommendations:

I believe you wouldn't regret trusting your customer service needs to them.

Experience:

ReceptionHQ’s pricing was good, and they set up quickly. I didn't really have any issues with them. I like the way they treat my customers and I haven't received a complaint about them yet.

Pros:

Their quick response when a customer calls in.

Cons:

It took a little time for their employees to learn our policies.

 
Survey Response
Sep 16 2016

Great Performance and Call Quality

3.5

Features: 
3.5
Ease of use: 
3.5
Support: 
4.0
Willing to refer: 
3.5
the reviewer
 
$51 - $250/mo. spend
 
Retail
 
11 - 50 employees
 
Cleveland, OH
Owner, Administration
 
Verified
The Review

Recommendations:

Check your bill monthly.

Experience:

Our staff chose Reception HQ for their pricing and customer service. The extra fees added were an issue that was resolved later on. We use their 24/7 call answering, voicemail, and call transferring. It allows 24/7 communication with our customers. Performance has been great!

Pros:

Their call quality!

Cons:

Added fees tagged on in bills.

 
Survey Response
Sep 18 2016

Excellent Tool and Performance

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Retail
 
1,001 - 5,000 employees
 
Warrenton, MO
Director, Administration
 
Verified
The Review

Recommendations:

At least try the free trial. You will not be disappointed. This service is an excellent tool for any business and I would highly recommend switching.

Experience:

We were looking for an answering service that would help screen and direct department specific calls within each location. We use call forwarding, message inbox, call directing, virtual receptionist, and voice recognition. The company has performed excellently. It has helped callers more efficiently deal with specific issues in a more timely manner.

Pros:

It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs.

Cons:

We've yet to have any major complaints.

 
Survey Response
Sep 27 2016

ReceptionistHQ Helps Out in So Many Ways

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
4.0
Willing to refer: 
3.5
the reviewer
 
$51 - $250/mo. spend
 
Automotive
 
51 - 200 employees
 
Mcdonough, GA
Manager, Administration
 
Verified
The Review

Recommendations:

I would recommend it to other companies.

Experience:

There’s not a problem and they [ReceptionHQ] have been good. We use the 24/7 service. The company work with our overnight and time zones.

Pros:

It just helps us out in so many ways.

Cons:

Nothing really

 
Survey Response
Sep 27 2016

Quality and Dependable Answering Service

4.5

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Manufacturing
 
11 - 50 employees
 
Knoxville, TN
Senior Manager, Business Development
 
Verified
The Review

Recommendations:

I would recommend them to try it out.

Experience:

The price was very good, quality and dependability were great. The installation time was very fast and it hasn’t really given us any issues. Automated answering service, with a menu to redirect to the correct department, and all and the voice mail option. It has performed very well for us.

Pros:

Its fast and easy to use.

Cons:

Little to no issues at all.

 
Survey Response
Sep 16 2016

Cheap and Convenient Answering Service

3.5

Features: 
2.5
Ease of use: 
3.0
Support: 
3.0
Willing to refer: 
3.0
the reviewer
 
$51 - $250/mo. spend
 
Retail
 
51 - 200 employees
 
Palmdale, CA
Director, IT
 
Verified
The Review

Recommendations:

It will work exactly as projected.

Experience:

ReceptionHQ seemed cheap and convenient. We use all the features that it offers. It has done exactly as expected no problems whatsoever.

Pros:

It is just very easy to use all the features given.

Cons:

I can't think of anything.