PCMSI

High quality custom professional answering service

Made for: 

Companies looking for online account management, virtual receptionists, or customer care services.

Not for: 

Healthcare or finance firms, or others looking for 24/7, bilingual, or automated answering.

Pricing

 
No free trial
 
60 mins $67/mo
 
Monthly subscription
  • Basic: 60 mins for $67/mo
  • Standard: 120 min for $99/mo
  • Pro: 240 mins for $154/mo
  • Business: 360 mins for $219/mo
  • Enterprise: 600 mins for $355/mo

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Reviews of PCMSI

PCMSI is Easy to Use

 
Survey Response
Overall rating: 

2.0

Features: 

Average: 2.5 (1 vote)

Ease of use: 

Average: 3 (1 vote)

Support: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 2.5 (1 vote)

About the Customer
Manager, IT
 
More than $1000/mo. spend
 
Information Technology
 
501 - 1,000 employees
 
Chicago, IL

"Their performance is okay."

Recommendations:

Do your research.

Experience:

We use PCMSI because of their cost effectiveness. We use the automatic transferring, voicemail options. Their performance is okay.

Pros:

The service's price.

Cons:

More capabilities.

Overall rating: 
2