Office Sense

It just does

Made for: 

Global companies in search of bilingual answering services, assistance with marketing campaigns, order processing.

Not for: 

Smaller firms looking for technical capabilities such as an answering services' mobile app or web dashboard. 

Example customers: 

Pricing

 
No free trial
 
50 mins $79/mo
  • Starter: 50 mins for $79/mo
  • Popular: 100 mins for $99/mo
  • Pro: 250 mins for $200/mo
  • Business: 500 mins for $385/mo
  • Executive: 1,000 for $685/mo
  • Premier: 1,500 for $995/mo
  • Enterprise: 2,000 mins for $1295/mo

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Reviews of Office Sense

Excellent Customer Service for Financial Services

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 4 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Senior Manager, IT
 
More than $1000/mo. spend
 
Financial Services
 
10,000+ employees
 
Spokane, WA

"Office Sense has done outstanding work so far and has benefited our organization profoundly by their exceptional customer service."

Recommendations:

I would recommend that they meet with a sales representative from Office Sense and explain exactly what is needed for your company. Office Sense will do everything in their power to match what is needed.

Experience:

We were referred to Office Sense after having a terrible encounter with another answering service. We needed people who had more knowledge of the IT world, along with banking and insurance knowledge. We have an online subscription business model. Office Sense has done outstanding work so far and has benefited our organization profoundly by their exceptional customer service and how they've taken the time to meet and learn our expectations.

Pros:

They offer excellent customer service which reflects well on our business.

Cons:

If Office Sense had more knowledge of the systems and programs we use, this could strengthen our relationship with them.

Overall rating: 
4

Office Sense is an Excellent Answering Service

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 4 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Vice President, Other
 
$51 - $250/mo. spend
 
Retail
 
11 - 50 employees
 
Zionsville, IN

"It [Office Sense] has been excellent to us."

Recommendations:

This company is great!

Experience:

I needed to have a very good company to answer my calls so we chose Office Sense. We are using all, or at least most of the features offered. It has been excellent to us.

Pros:

The amount of people telling us about the service.

Cons:

Nothing, I love it.

Overall rating: 
4.5

Virtual Receptionist For Education Organization

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Director, IT
 
$51 - $250/mo. spend
 
Education
 
501 - 1,000 employees
 
Englishtown, NJ

"It’s a service our company can depend on."

Recommendations:

Provide peace of mind protection plan. We cannot risk/afford having our client's credit card information getting hacked or stolen.

Experience:

We got a good deal with Office Sense $79/month option. Their virtual receptionists have worked out well so far and their performance has been great! It was an easy set up. We appreciate that it’s easy to use. It’s a service our company can depend on.

Pros:

Office Sense provides a professionally trained specialist to respond to our phone calls. We can put our mind to ease now that no phone calls will go unanswered.

Cons:

We have no complaints. We are looking to utilize Office Sense's bilingual services in the near future.

Overall rating: 
4.5

Automated Assistant for Non Profit

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Manager, Other
 
$0 - $50/mo. spend
 
Non-profit
 
2-10 employees
 
Baldwin Park, CA

"It has allowed us to save valuable time and considerable amounts of money."

Recommendations:

Make a multilanguage program.

Experience:

The timing for answering calls and setting appointments thoroughly was of high importance to our company. We decided to use Office Sense’s automated assistant. It has allowed us to save valuable time and considerable amounts of money.

Pros:

How it works and how easy it is to understand the tutorial.

Cons:

It's a bit complex when settings need to be changed.

Overall rating: 
5

Office Sense is an Impressive Service

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 3.5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Director, IT
 
$251 - $1000/mo. spend
 
Telecommunications
 
1,001 - 5,000 employees
 
Mansfield, OH

"I have been very impressed with their services."

Recommendations:

I would recommend that they definitely purchase it because I have had no problems with it thus far.

Experience:

The staff thought that Office Sense would be the best choice among all the other alternatives. The company uses all of the features and it doesn't use just one or another. It has benefited our company. I have been very impressed with their services.

Pros:

It has multiple features which make it great. There are too many to mention.

Cons:

There is nothing I dislike. I think that overall, there is nothing that is bad about it.

Overall rating: 
4

Office Sense Has a Positive Performance

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Director, IT
 
$51 - $250/mo. spend
 
Information Technology
 
201 - 500 employees
 
Gilbert, AZ

"Overall, it has been very strong and they’ve had a positive performance with little to no errors each month."

Recommendations:

I would suggest lowering the monthly cost to reach more customers.

Experience:

We use Office Sense because of their overall value per cost of monthly service. We use all available features, such as voicemail, call forwarding, and message retrieval. Overall, it has been very strong and they’ve had a positive performance with little to no errors each month.

Pros:

I think the costs are relatively low.

Cons:

Can't think of any.

Overall rating: 
5

Automated Answering Service for Marketing Firm

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 3 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Senior Manager, Finance
 
$251 - $1000/mo. spend
 
Advertising & marketing
 
10,000+ employees
 
Cleveland, OH

"They work very well and it helps us cut down on additional tasks."

Recommendations:

Better tech support.

Experience:

My firm chose Office Sense because of its cost and ease of use. There were some setup problems. We use automated answering services and prompts. They work very well and it helps us cut down on additional tasks.

Pros:

Great value and ease of use.

Cons:

Can have some technical problems.

Overall rating: 
4

Great Quality for Price

 
Survey Response
Overall rating: 

3.5

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 3 (1 vote)

Support: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 3.5 (1 vote)

About the Customer
Associate, Marketing
 
$51 - $250/mo. spend
 
Manufacturing
 
10,000+ employees
 
Sudbury, MA

"Office Sense is a great quality for price."

Recommendations:

Great for your business.

Experience:

Office Sense is a great quality for price. We use all features. Performance is great and allows us to answer more calls.

Pros:

Organization of everything!

Cons:

Cost.

Overall rating: 
3.5