Answering service support for today's marketplace

Made for: 

Small businesses looking for office support, answering services, appointment scheduling.

Not for: 

Companies looking for bilingual answering, live web chat or automated answering services.

 
No free trial
 
70 mins $100/mo
Pricing details

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
No free trial
 
70 mins $100/mo

Starter: 70 mins for $100/mo

Cruising: 150 mins for $175/mo

Express: 235 mins for $250/mo

Reviews

Sort by
 
Survey Response
Sep 18 2016

Stellar Performance by My Receptionist

5.0

Features: 
5.0
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Retail
 
501 - 1,000 employees
 
Rapid City, SD
Owner, Customer Service
 
Verified
The Review

Recommendations:

Try it, you will find that it more than meets all your needs.

Experience:

It was highly recommended by colleagues, and after reviewing their website, I contacted them [My Receptionist]. After contacting them and having all my questions answered, I decided to sign up for a trial. Three weeks into the trial, I was sold. The system was nearly flawless, and the few issues I had were dealt with promptly. Our company uses scheduling, appointment reminders, secure mobile messaging, customer service, call handling. Performance has been stellar! It has cut our customer service costs by half, and allows for seamless call handling.

Pros:

Its very stable, with almost no downtime and its easy to customize.

Cons:

The over all cost seems high, but its worth it.

 
Survey Response
Sep 16 2016

My Receptionist Exceeds Expectations

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Information Technology
 
501 - 1,000 employees
 
Beaverton, OR
Owner, Business Development
 
Verified
The Review

Recommendations:

Id say if you want the most streamlined efficient virtual receptionist service this is one of the top considerations by far. Its great for smaller companies or larger companies. Its easy to use and easy to learn.

Experience:

It is one of the highest quality answering service you can get. The speed and reliability is some of the best in the industry. We've never really had any problems with an answering service, but the quality of My Receptionist is top of the line. Customers are happy with the process and so are the employees and executives. My receptionist also has a great reputation and was recommended to us by industry peers. We've never heard anything negative about My Receptionist. We use appointment reminders, mobile messaging, software integration, online scheduling, and virtual receptionists. The company has performed very well. It has exceeded our expectations. It has benefited us by making us more efficient and fast in the way we operate and run our business. Clients and customers are happy with how it works and so is everyone in our company.

Pros:

It's a great tool because it's easy to use. It's reliable and efficient. It integrates well with our other software and services.

Cons:

There is nothing to dislike about My Receptionist.

 
Survey Response
Sep 27 2016

Saves Money for Financial Services Firm

4.5

Features: 
4.5
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Financial Services
 
1,001 - 5,000 employees
 
Las Vegas, NV
Director, IT
 
Verified
The Review

Recommendations:

Try them. They have available plans for small, mid, and enterprise size businesses.

Experience:

An executive internally had previously used My Receptionist at his previous employment and he recommend it. We got some good pricing plans from them to review. There were 3 options to choose from ranging from $100-$250 per month. We chose the Express Plan which included 235 minutes at $250 per billing period. This includes voicemail with email notifications, 24/7 support, live call transferring, text message notifications, message taking, and return calls. It has worked out very well and has helped, certainly not hurt, our business. We have saved money in the long run.

Pros:

Unlimited talk time after call transfer. Call screening per given instructions. Plus, all those features I mentioned on a previous question about the services they provide.

Cons:

I really can honestly say I do not dislike anything. Maybe more included minutes initially.

 
Survey Response
Sep 27 2016

Call Transferring and Screening

4.5

Features: 
4.0
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
4.0
the reviewer
 
$0 - $50/mo. spend
 
Arts, entertainment & music
 
11 - 50 employees
 
Allen, TX
Senior Manager, Other
 
Verified
The Review

Recommendations:

Check into My Receptionist packages to see what suits their needs the most.

Experience:

We needed a cheaper service and this service was recommended. The price was right too. Call transferring and screening, relaying messages, and 24/7 service. It has performed fairly well. It has freed up a lot of time that we can use for other parts of our business.

Pros:

I like the reliability and customer support the most.

Cons:

I can't think of anything I dislike the most right now.

 
Survey Response
Sep 16 2016

Quality Service for Automotive Company

5.0

Features: 
4.5
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Automotive
 
11 - 50 employees
 
Flint, MI
Manager, Marketing
 
Verified
The Review

Recommendations:

Jump on it the first chance you get.

Experience:

We chose My Receptionist because they are a company that provides quality service and tries to keep the customer happy at all times. We use their voice answering and voice commands. They always perform well and having them has generated more customers for us.

Pros:

Pricing is the key factor.

Cons:

Maybe an incentive program.

 
Survey Response
Sep 27 2016

Live Answering Services Perform Well

3.5

Features: 
3.0
Ease of use: 
3.0
Support: 
2.5
Willing to refer: 
3.0
the reviewer
 
$51 - $250/mo. spend
 
Business Services
 
2-10 employees
 
Canton, MI
Owner, Sales
 
Verified
The Review

Recommendations:

I would recommend this company to listen better to clients.

Experience:

We use My Receptionist because we wanted our customers to talk to a live person who would be able to answer questions. We have live answering and voice mail features. Performance is getting better.

Pros:

They are learning my business.

Cons:

I would recommend them to take a little more time.

 
Survey Response
Sep 16 2016

Affordable and Professional Answering Service

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Business Services
 
11 - 50 employees
 
Valley, AL
Manager, Administration
 
Verified
The Review

Recommendations:

Think about what part of having a receptionist is important to you and how that works for your company. Is it a benefit or not? Is it costing or saving you money? Is your receptionist out sick a lot, need vacation, have a replacement, missing your calls? These are all things to think about with a human. A machine takes the "human" away from mistakes with the phone and allows this person to focus on other things that are just as important but one or the other has to "give" if it is a very busy front office.

Experience:

I heard about My Receptionist from another business person and decided it might be worth our time to investigate the company. It has turned out to be invaluable to us. Now when we have an all hands company meeting, or there is a convention, or a large sales meeting, people are free to do their jobs and they don’t have to worry about answering calls. The company is committed to answering calls in a timely manner. If I were the head of the company, I would give My "new Receptionist" a raise! We use the following features: 24/7 answering, call forwarding, and the awesome message services. The performance is excellent and saved us time, money, benefits, and organizational problems.

Pros:

It is affordable, professional, and our clients are happy with it. That's when it really hit home -- they keep the clients happy.

Cons:

I am sure that a great receptionist would be wonderful at our front desk, but we really need more than one, if the person is to meet and greet, do the mail, do the packages, and would have been doing the "phone work."

 
Survey Response
Sep 16 2016

My Receptionist Has Wonderful Performance

4.5

Features: 
4.0
Ease of use: 
3.5
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
Arts, entertainment & music
 
2-10 employees
 
Redford, MI
Associate, Administration
 
Verified
The Review

Recommendations:

Take your time when selecting your package. Pick what's best for your company and budget.

Experience:

Actually, it was the pricing and the availability to customize so many features with My Receptionist. We just needed to be able to answer phones since we don't have an office building. We use call screening, live transferring, and text messaging notifications. My Receptionist’s performance has been wonderful. Since we have started using them our company no longer misses an upcoming job and potential customer.

Pros:

Phonecalls can always be answered because they are 24/7.

Cons:

The selection of minutes in the plan for the price. The selection of minutes in the plan for the price. They could offer an unlimited minute package.

 
Survey Response
Sep 16 2016

Reliable Service With Excellent Performance

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Telecommunications
 
1,001 - 5,000 employees
 
Cleveland, OH
Manager, Other
 
Verified
The Review

Recommendations:

Try it, you'll be glad you did.

Experience:

We wanted a reliable service. One that could fulfill our call incoming volume. My Receptionist understands and has proven to not only be reliable, but, very effective. We’ve hired their voicemail, calls transferring, text messaging services, and others. Their performance has been excellent and very effective.

Pros:

It's very well organized.

Cons:

N/A

 
Survey Response
Sep 16 2016

Answering Service Saves Time, Performs Well

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
4.0
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Real Estate
 
11 - 50 employees
 
Long Beach, CA
Owner, Administration
 
Verified
The Review

Recommendations:

Slightly clearer voice.

Experience:

We started using My Receptionist to allocate the time that my employees spent talking phone calls towards doing other projects. We hire their call answering and directory. The company has performed very well.

Pros:

Saves time.

Cons:

Sometimes hard to understand.