Answering service and call center excellence

Made for: 

Large companies looking for 24/7 answering, customer care and/or call center solutions.

Not for: 

IT or financial firms in search of bilingual services or automated answering.

 
Free trial
 
Pricing unavailable
Pricing details
Example customers: 

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing
  •  Call center solutions

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
Free trial
 
Pricing unavailable

Reviews

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Survey Response
Sep 16 2016

An Innovative Communications Company

4.5

Features: 
4.0
Ease of use: 
5.0
Support: 
4.0
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Consumer Products
 
11 - 50 employees
 
Valrico, FL
Owner, Administration
 
Verified
The Review

Recommendations:

Give it a try, you will not be disappointed.

Experience:

MAP is an innovative communications company with state of the art industry services. We hired the automated voice telephone answering and outbound telemarketing services. They’ve performed exceptionally well.

Pros:

Handles calls professionally.

Cons:

Nothing at this time.

 
Survey Response
Sep 27 2016

Customized Services and Representatives

4.5

Features: 
4.0
Ease of use: 
4.5
Support: 
4.0
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Information Technology
 
501 - 1,000 employees
 
Irving, TX
Manager, IT
 
Verified
The Review

Recommendations:

We would recommend Sound Telecom, if particularly 24/7 bilingual and US presence is required. There are many companies provide such service but this one seemed far better to me.

Experience:

We selected Sound Telecom based on the recommendation from friends and internal employees. Also, it was under our budget after negotiation and hence we went for it. Earlier, we had lot of problems before engaging Sound Telecom such as 24/7 customer support was not available (during night time it used to wait for long or either never answered), representatives were not courteous and they used to talk with an accent that was not understandable by many of our customers, and it did not support Spanish. Hence we were looking for a change and to drill down our options to this one. If I mention some other benefits of Sound Telecom, which we might need from time to time, are that we can customize our requirement such as for technical support, or for third party verification and also for seeking customer's feedback of our organization. Hence we get all the things with Sound Telecom that we were expecting (and even more which we currently do not use but might want to seek for later such as email support to clients). In all currently, we are satisfied with Sound Telecom considering its price and our objective and requirement. Bilingual support (Spanish and English), technical support, 24/7 support, and customer's feedback. We have been satisfied with the performance of Sound Telecom and it has provided better service to our customers. Our feedback has improved due to them.

Pros:

They provide 24/7, bi-lingual, customised services and representatives having the same accent as our customers.

Cons:

We need to write the script and provide it to them. If they would have helped or provided services in that regards, it would have been very helpful and less pain for an organisation like ours.

 
Survey Response
Sep 16 2016

MAP Communications Provides a Wonderful Service

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
5,001 - 10,000 employees
 
Coventry, CT
Director, IT
 
Verified
The Review

Recommendations:

I would recommend that they do a free trial with them to see if they work best for their organization.

Experience:

Map Communications has a great reputation and they have provided us with a wonderful service. We use their 24/7 answering service and we have really appreciated their knowledgeable operators. We have received excellent service with them and have also received compliments from our clients regarding their answering service.

Pros:

I like that they are highly reliable and professional.

Cons:

Nothing. We have received excellent service from them.

 
Survey Response
Sep 27 2016

Decent Service for the Price

4.5

Features: 
3.5
Ease of use: 
3.5
Support: 
4.0
Willing to refer: 
4.0
the reviewer
 
$251 - $1000/mo. spend
 
Information Technology
 
201 - 500 employees
 
Fremont, CA
Executive, IT
 
Verified
The Review

Recommendations:

I think anyone who starts a small to medium business should use this.

Experience:

Our company selected this company [Map Communications] mainly for three reasons. First, we do not have any communication yet, we just started business. Second, we need something that wouldn't require all of our budget. Third, because I heard from others that this company is decent for the price. I use the premium version. It has performed well, the only time it fails to meet my expectation is when it’s hard to handle everything.

Pros:

I like how easy is it to use, and how much you can get out of it.

Cons:

None.

 
Survey Response
Sep 16 2016

After Hours and Bilingual Services for Manufacturing

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Manufacturing
 
501 - 1,000 employees
 
Memphis, TN
Executive, IT
 
Verified
The Review

Recommendations:

Try it and see if it meets what you need out of a service because they offer a free trial. You really can't go wrong with that because free is free.

Experience:

We chose MAP Communications because of their costs and around the clock setup. We did not need that but it was nice to have it at no additional charge. We make use of their after-hours support, and bilingual services. The service has met our expectations and has been there when customers needed help.

Pros:

They provide 24/7 answering service and it is US based.

Cons:

Nothing so far.

 
Survey Response
Sep 16 2016

Map Communications Has Innovative State-of-the-Art Technology

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Retail
 
1,001 - 5,000 employees
 
Miami, FL
Manager, IT
 
Verified
The Review

Recommendations:

Keep up the excellent work.

Experience:

Map Communications is very innovative and has state of the art technology. We use their mobile answering services. It has been exceptional and has contributed to our productivity immensely.

Pros:

It is highly innovative and productive.

Cons:

Nothing, no need for improvement.

 
Survey Response
Sep 16 2016

Live Answering for IT Company

4.0

Features: 
2.5
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Information Technology
 
11 - 50 employees
 
Sarasota, FL
Senior Manager, Human Resources
 
Verified
The Review

Recommendations:

I would recommend it. It has fit our needs well and we are satisfied.

Experience:

We were having too many calls to handle by the amount of staff we have. Our business is unique and our clients have many questions. Some are very basic, and answered on our website but we find our customers want answers quickly and conveniently. We feel an answering service like MAP Communications helps us provide that. We use their live answering service feature. We are happy with the service and it has met our needs.

Pros:

Ability to handle larger amount of calls more efficiently and free up our office staff for other things.

Cons:

Nothing comes to mind.

 
Survey Response
Sep 18 2016

Finance Firm Loves Map Communications

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Financial Services
 
501 - 1,000 employees
 
San Bernardino, CA
Executive, IT
 
Verified
The Review

Recommendations:

Very positive recommendations would be offered to anyone interested in this company.

Experience:

No problems needed solved. We just thought it would be a good idea to have this quality company [MAP Communications] as part of our company. We use all features offered at this time. The performance is better than expected and I’m very happy with their results.

Pros:

We love everything about Map Communications.

Cons:

Nothing to dislike about map communications.

 
Survey Response
Sep 18 2016

Significant Growth in Sales and Great Performance

5.0

Features: 
5.0
Ease of use: 
4.5
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Information Technology
 
11 - 50 employees
 
Columbia, TN
Owner, IT
 
Verified
The Review

Recommendations:

Make a more extensive broader services.

Experience:

I needed to be able to handle a mild sized call volume for my growing business so we hired MAP Communications live answering service. They have done exceptionally well and my sales are increasing significantly since I’ve started to use the company.

Pros:

It's easier to connect with customers in large numbers.

Cons:

No cons.

 
Survey Response
Sep 18 2016

Average Performance Screening Calls

3.0

Features: 
3.0
Ease of use: 
3.5
Support: 
3.5
Willing to refer: 
2.5
the reviewer
 
$0 - $50/mo. spend
 
Consumer Products
 
11 - 50 employees
 
Wilmington, NC
Associate, Sales
 
Verified
The Review

Recommendations:

It would be nice if the representatives handle calls for specific industries so they can have a little more knowledge.

Experience:

We needed to be able to screen more calls and answer more calls. We use voicemail and customer service directories. MAP Communications performance is average but sometimes inconsistent.

Pros:

I like the volume of calls they are able to receive.

Cons:

I do not like the inconsistency of the representatives.