Go Answer

Answering service with a smile

Made for: 

Large businesses looking for live virtual receptionist services, customer services outsourcing, or inbound marketing services. 

Not for: 

Companies looking for appointment scheduling, lead captures or customer care services. 

Pricing

 
No free trial
 
120 mins $120/mo
  • 120 mins for $120/mo
  • 250 mins for $220/mo
  • 500 mins for $420/mo

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Reviews of Go Answer

Fantastic Service and No Call Queues

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Director, IT
 
$251 - $1000/mo. spend
 
Education
 
1,001 - 5,000 employees
 
Pound, VA

"There is now usually never a queue and all the representatives are much happier."

Recommendations:

This is a great service for any service with a high call volume.

Experience:

The call volume we were receiving could not be handled by the staff. Call wait times were ridiculous and there was constantly a very large queue. This was very stressful and challenging for the representatives, so we decided to try Go Answer. There is now usually never a queue and all the representatives are much happier. We use email responses, live call, live chat features. It has been fantastic.

Pros:

It relieves the pressure on the representatives and has basically solved the problem of always being in queue.

Cons:

Absolutely nothing thus far.

Overall rating: 
5

Great Plans and Pricing

 
Survey Response
Overall rating: 

3.5

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 4 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Manager, Other
 
$51 - $250/mo. spend
 
Health care & life sciences
 
11 - 50 employees
 
Portland, OR

"An answering service is the best thing you can get to keep your business stable and running smoothly."

Recommendations:

To give Go Answer a try and experience a bigger, better way of growing your business and reach new heights. The structure they have can work for your business, so give them a try and see how your business reaches out to better engagement with great results.

Experience:

We started using Go Answer to avoid missing any calls. If the call is really important we can call back within a justified time. We don't lose any customers and have gained others in the long run. An answering service is the best thing you can get to keep your business stable and running smoothly. They have great plans and pricing. We try and use all features we can to benefit from their services. They have an array of different features, depending on what you’re looking for. The plans start as low as $50 and $95 for any additional minutes that are needed. My business has a bigger plan. All the plans can be affordable depending on what is needed for your company. It actually has performed well and gives us peace of mind when we aren't available. It's really important to find out what your needs are. They can also schedule follow up calls and take messages. They can also send help to your company, if needed. They have training that benefits the customer a lot during a disaster recovery. Their main objective is to take care of your business and to go above and beyond customer service.

Pros:

I think that without Go Answer you would lose business and you wouldn't gain any prospects. Go Answer can earn those customers back. They have great customer service skills. You know your business is really going to flourish and go places that others wouldn't go. They have the experience to back you up and can handle your biggest needs and benefit from the knowledge they have to make your business take off .

Cons:

I think that everything that Go Answer gives you stands out and stands right by the customers. It has given them a lasting impression reaching out to new customers. It tells me that you have a great team working for your business, helping it be better.

Overall rating: 
3.5

Live Agents and Email Answering for Retail Firm

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
President, Administration
 
$251 - $1000/mo. spend
 
Retail
 
51 - 200 employees
 
Flushing, NY

"It has been great so far and our customers seem to enjoy using it, I’ve had repeat customers because of this answering service."

Recommendations:

Go ahead and try it out and give it a shot. It's a pretty good service for a good price.

Experience:

I heard very good reviews from others as well as from other business owners. It [Go Answer] has been pretty good service so far and they give us immediate help with whatever questions or problems that may arise. There have been no major problems. We use live agents and their email service as well. It has been great so far and our customers seem to enjoy using it, I’ve had repeat customers because of this answering service.

Pros:

I like that its 24/7 and can provide help for my customers whenever needed.

Cons:

I can't think of anything I dislike.

Overall rating: 
4.5

Intuitive and Easy to Use Service

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Vice President, Finance
 
$251 - $1000/mo. spend
 
Business Services
 
501 - 1,000 employees
 
Santa Ana, CA

"Well above standards we have experienced previously with another brand we had used."

Recommendations:

It's solid for a mid-tier employer. Well setup and user interface is very simple to use.

Experience:

Very intuitive setup. Well thought out training, customer service and technical support have been top notch. I do wish for quicker responses when solicited. Overall the call quality and setup have been very valuable to allow our business to operate more efficiently down to a micro sense. We use auto dial, auto voicemail, and rerouting. Well above standards we have experienced previously with another brand we had used.

Pros:

It's very intuitive to use. Great training, but easy to remember steps without constant assistance.

Cons:

Nothing really. Maybe too many check-ins?

Overall rating: 
4.5

Go Answer Never Misses a Call

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Manager, Other
 
$51 - $250/mo. spend
 
Real Estate
 
11 - 50 employees
 
Bridgeton, MO

"It has benefited greatly by allowing our business to never miss an incoming call."

Recommendations:

Go Answer is a trusted program to use.

Experience:

Go Answer had a high approval rate from other local business owners and I have had no problems with their service. We have their automated call answering if lines are busy. It has performed well and have had no issues with Go Answer. It has benefited greatly by allowing our business to never miss an incoming call.

Pros:

The thing I like most about Go Answer is their ability to never miss a call.

Cons:

I have no complaints.

Overall rating: 
4

Beyond Expectations Customer Service

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Manager, Business Development
 
$251 - $1000/mo. spend
 
Business Services
 
201 - 500 employees
 
Nashville, TN

"They provide excellent customer service and fast setup."

Recommendations:

I would recommend Go Answer. They will mold their services to fit your business

Experience:

I was not with the company when we selected Go Answer. We use their traditional answering services, customer feedback services, and call back scheduling. They provide excellent customer service and fast setup.

Pros:

Go Answer's customer service went beyond my expectations.

Cons:

The company is a bit more expensive, but worth it.

Overall rating: 
4.5

Go Answer Was the Best Value

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Owner, Customer Service
 
$51 - $250/mo. spend
 
Health care & life sciences
 
11 - 50 employees
 
South Milwaukee, WI

"The executive board voted this service was the best value for the money and provided all the services we need."

Recommendations:

This service is a good value for the investment.

Experience:

The executive board voted this service was the best value for the money and provided all the services we need. We use answering services, messaging and call forwarding. The service has resulted in less missed appointments.

Pros:

Easy to use, set it and forget it.

Cons:

N/A

Overall rating: 
4

After Hours Answering For Financial Services

 
Survey Response
Overall rating: 

3.5

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 3.5 (1 vote)

About the Customer
President, Administration
 
$51 - $250/mo. spend
 
Financial Services
 
11 - 50 employees
 
Park Forest, IL

"We use their 24/7 phone answering with no complaints."

Recommendations:

Give them a shot.

Experience:

Our company started using Go Answer because we needed after hours’ services. We use their 24/7 phone answering with no complaints.

Pros:

Easy to use.

Cons:

No issues.

Overall rating: 
3.5

Live Answering Help for Healthcare Company

 
Survey Response
Overall rating: 

3.5

Features: 

Average: 3 (1 vote)

Ease of use: 

Average: 3.5 (1 vote)

Support: 

Average: 2.5 (1 vote)

Willing to refer: 

Average: 3 (1 vote)

About the Customer
Associate, Administration
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
2-10 employees
 
Chicago, IL

"It's easy to use for both us and our customers."

Recommendations:

It's a great service.

Experience:

Go Answer’s pricing was in the range of what we were willing to pay. We needed an answering service to answer calls when we were unable to answer them personally due to high volume of calls. We use the live answering service, appointment set up features. It has helped out greatly!

Pros:

It's easy to use for both us and our customers.

Cons:

Technical difficulties we have faced on a few occasions.

Overall rating: 
3.5