Answering service with a smile

Made for: 

Large businesses looking for live virtual receptionist services, customer services outsourcing, or inbound marketing services. 

Not for: 

Companies looking for appointment scheduling, lead captures or customer care services. 

 
No free trial
 
120 mins $120/mo
Pricing details

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
No free trial
 
120 mins $120/mo
  • 120 mins for $120/mo
  • 250 mins for $220/mo
  • 500 mins for $420/mo

Reviews

Sort by
 
Survey Response
Sep 16 2016

Great Plans and Pricing

3.5

Features: 
5.0
Ease of use: 
4.5
Support: 
4.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Health care & life sciences
 
11 - 50 employees
 
Portland, OR
Manager, Other
 
Verified
The Review

Recommendations:

To give Go Answer a try and experience a bigger, better way of growing your business and reach new heights. The structure they have can work for your business, so give them a try and see how your business reaches out to better engagement with great results.

Experience:

We started using Go Answer to avoid missing any calls. If the call is really important we can call back within a justified time. We don't lose any customers and have gained others in the long run. An answering service is the best thing you can get to keep your business stable and running smoothly. They have great plans and pricing. We try and use all features we can to benefit from their services. They have an array of different features, depending on what you’re looking for. The plans start as low as $50 and $95 for any additional minutes that are needed. My business has a bigger plan. All the plans can be affordable depending on what is needed for your company. It actually has performed well and gives us peace of mind when we aren't available. It's really important to find out what your needs are. They can also schedule follow up calls and take messages. They can also send help to your company, if needed. They have training that benefits the customer a lot during a disaster recovery. Their main objective is to take care of your business and to go above and beyond customer service.

Pros:

I think that without Go Answer you would lose business and you wouldn't gain any prospects. Go Answer can earn those customers back. They have great customer service skills. You know your business is really going to flourish and go places that others wouldn't go. They have the experience to back you up and can handle your biggest needs and benefit from the knowledge they have to make your business take off .

Cons:

I think that everything that Go Answer gives you stands out and stands right by the customers. It has given them a lasting impression reaching out to new customers. It tells me that you have a great team working for your business, helping it be better.

 
Survey Response
Sep 27 2016

Fantastic Service and No Call Queues

5.0

Features: 
5.0
Ease of use: 
4.5
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Education
 
1,001 - 5,000 employees
 
Pound, VA
Director, IT
 
Verified
The Review

Recommendations:

This is a great service for any service with a high call volume.

Experience:

The call volume we were receiving could not be handled by the staff. Call wait times were ridiculous and there was constantly a very large queue. This was very stressful and challenging for the representatives, so we decided to try Go Answer. There is now usually never a queue and all the representatives are much happier. We use email responses, live call, live chat features. It has been fantastic.

Pros:

It relieves the pressure on the representatives and has basically solved the problem of always being in queue.

Cons:

Absolutely nothing thus far.

 
Survey Response
Sep 16 2016

Beyond Expectations Customer Service

4.5

Features: 
3.5
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Business Services
 
201 - 500 employees
 
Nashville, TN
Manager, Business Development
 
Verified
The Review

Recommendations:

I would recommend Go Answer. They will mold their services to fit your business

Experience:

I was not with the company when we selected Go Answer. We use their traditional answering services, customer feedback services, and call back scheduling. They provide excellent customer service and fast setup.

Pros:

Go Answer's customer service went beyond my expectations.

Cons:

The company is a bit more expensive, but worth it.

 
Survey Response
Sep 16 2016

Go Answer Was the Best Value

4.0

Features: 
3.5
Ease of use: 
4.0
Support: 
4.5
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Health care & life sciences
 
11 - 50 employees
 
South Milwaukee, WI
Owner, Customer Service
 
Verified
The Review

Recommendations:

This service is a good value for the investment.

Experience:

The executive board voted this service was the best value for the money and provided all the services we need. We use answering services, messaging and call forwarding. The service has resulted in less missed appointments.

Pros:

Easy to use, set it and forget it.

Cons:

N/A

 
Survey Response
Sep 16 2016

After Hours Answering For Financial Services

3.5

Features: 
4.0
Ease of use: 
4.0
Support: 
3.5
Willing to refer: 
3.5
the reviewer
 
$51 - $250/mo. spend
 
Financial Services
 
11 - 50 employees
 
Park Forest, IL
President, Administration
 
Verified
The Review

Recommendations:

Give them a shot.

Experience:

Our company started using Go Answer because we needed after hours’ services. We use their 24/7 phone answering with no complaints.

Pros:

Easy to use.

Cons:

No issues.

 
Survey Response
Sep 16 2016

Live Answering Help for Healthcare Company

3.5

Features: 
3.0
Ease of use: 
3.5
Support: 
2.5
Willing to refer: 
3.0
the reviewer
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
2-10 employees
 
Chicago, IL
Associate, Administration
 
Verified
The Review

Recommendations:

It's a great service.

Experience:

Go Answer’s pricing was in the range of what we were willing to pay. We needed an answering service to answer calls when we were unable to answer them personally due to high volume of calls. We use the live answering service, appointment set up features. It has helped out greatly!

Pros:

It's easy to use for both us and our customers.

Cons:

Technical difficulties we have faced on a few occasions.

 
Survey Response
Sep 18 2016

Live Agents and Email Answering for Retail Firm

4.5

Features: 
4.5
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
4.0
the reviewer
 
$251 - $1000/mo. spend
 
Retail
 
51 - 200 employees
 
Flushing, NY
President, Administration
 
Verified
The Review

Recommendations:

Go ahead and try it out and give it a shot. It's a pretty good service for a good price.

Experience:

I heard very good reviews from others as well as from other business owners. It [Go Answer] has been pretty good service so far and they give us immediate help with whatever questions or problems that may arise. There have been no major problems. We use live agents and their email service as well. It has been great so far and our customers seem to enjoy using it, I’ve had repeat customers because of this answering service.

Pros:

I like that its 24/7 and can provide help for my customers whenever needed.

Cons:

I can't think of anything I dislike.

 
Survey Response
Sep 18 2016

Intuitive and Easy to Use Service

4.5

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Business Services
 
501 - 1,000 employees
 
Santa Ana, CA
Vice President, Finance
 
Verified
The Review

Recommendations:

It's solid for a mid-tier employer. Well setup and user interface is very simple to use.

Experience:

Very intuitive setup. Well thought out training, customer service and technical support have been top notch. I do wish for quicker responses when solicited. Overall the call quality and setup have been very valuable to allow our business to operate more efficiently down to a micro sense. We use auto dial, auto voicemail, and rerouting. Well above standards we have experienced previously with another brand we had used.

Pros:

It's very intuitive to use. Great training, but easy to remember steps without constant assistance.

Cons:

Nothing really. Maybe too many check-ins?

 
Survey Response
Sep 18 2016

Go Answer Never Misses a Call

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
3.5
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Real Estate
 
11 - 50 employees
 
Bridgeton, MO
Manager, Other
 
Verified
The Review

Recommendations:

Go Answer is a trusted program to use.

Experience:

Go Answer had a high approval rate from other local business owners and I have had no problems with their service. We have their automated call answering if lines are busy. It has performed well and have had no issues with Go Answer. It has benefited greatly by allowing our business to never miss an incoming call.

Pros:

The thing I like most about Go Answer is their ability to never miss a call.

Cons:

I have no complaints.