Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing
  •  Call center solutions

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
Free trial
 
4000 mins $79.99/mo
 
Monthly subscription

Small Business Plans:

  • 4000 mins for $79.99/mo
  • 2000 mins for $49.99/mo
  • 1000 mins for $29.99/mo

Professional plan:

  • 300 mins for $12.99/mo

Reviews

Sort by
 
Survey Response
Sep 16 2016

Evoice is a Wonderful Asset

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Retail
 
51 - 200 employees
 
Jackson, TN
Executive, Human Resources
 
Verified
The Review

Recommendations:

I would definitely recommend Evoice to others who need a little help in the customer service area. I would tell that person that Evoice is one of the best products in the market today.

Experience:

We selected Evoice because at the time there was a free trial and we had heard positive things about this company. We needed an answering service because we had complaints that no one was available when we were needed. We use the automated voice system for 24/7 call intake. We use this to help our customers with problems they may have during closed hours. It has been a wonderful asset to our business so far and we have had all positive reviews about it. It has actually brought in more customers to us.

Pros:

I like it because it was so easy to set up and the price is also good. It's a great tool because it has brought in more business and has helped extremely with our customer service.

Cons:

We haven't found any problems with it as of yet and we have used it for over 2 years now.

 
Survey Response
Sep 18 2016

Easy to Use and Has a Mobile App

4.5

Features: 
4.0
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Financial Services
 
201 - 500 employees
 
Newark, CA
Manager, Customer Service
 
Verified
The Review

Recommendations:

Maybe if you don't expect too many calls daily you would benefit. It seems when we get a lot of calls it bogs down some of those.

Experience:

We use Evoice. We took them cause they are 24/7 and offer different rate plans too. Sometimes you call and it relays it to another person and you get hung up. Sometimes I get an overseas rep and at times the accent is hard to understand. I may be on hold for 20 mins too. So many services out there and I had to try one. Of course, I took advantage of the free trial. We use the mobile apps, voice calls and it goes to your email too. I like the local and distance calling. It worked pretty good for us and they answered our calls coming in late at night too, so we don't miss many calls all day. Messages from your phone to email is the best part.

Pros:

Like I said, avoiding the missed calls I would have received without an answering service. The mobile app makes it easy to use.

Cons:

Sometimes there is a wait but for us it is not so bad. We are looking to others for a better performance. So far it is a great working tool and will continue with it for now.

 
Survey Response
Sep 18 2016

Call Routing Makes it a Great Tool

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
3.5
Willing to refer: 
3.5
the reviewer
 
$51 - $250/mo. spend
 
Education
 
51 - 200 employees
 
Cambridge, MA
Associate, Administration
 
Verified
The Review

Recommendations:

I would recommend to shop and look for other service providers before going for Evoice, there are lot of providers who would provide same service with competitive price, however it is worth spending little more. Evoice is good for small businesses but for larger organizations its not worth to try.

Experience:

We wanted to reduce the pressure of answering the calls on the employees and hence decided to go for Evoice. Evoice is good for small business purposes and the processes are comparatively better than other competitors in the market. Lots of calls need to be answered, less number of employees and more workload are the main problems that needed to be solved. Toll free number, automated messaging system, call routing, custom greetings are the features. Evoice has performed ok until now, the service is not very great but doable. It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business.

Pros:

Its toll free number, custom greetings and call routing makes it a great tool.

Cons:

Some poor call quality and customer service. If Evoice could improve the customer service aspect it would be really helpful for small businesses.

 
Survey Response
Sep 16 2016

Evoice is an Excellent Answering Service

4.5

Features: 
3.5
Ease of use: 
4.0
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Manufacturing
 
2-10 employees
 
San Jacinto, CA
Owner, Administration
 
Verified
The Review

Recommendations:

It's a great asset to any company that needs all their messages to be met on a daily basis.

Experience:

Evoice has been an excellent answering service choice for our company. It has always been very helpful with our growing business. As for any problems with the service, their staff is always ready to walk you through the issue to get it to work at 100%. We use their voicemail features. The company has performed great. It's benefited our business very much.

Pros:

The quick reply and response of our voicemail messages.

Cons:

Nothing.

 
Survey Response
Sep 27 2016

Good Performance for Manufacturing Firm

4.5

Features: 
4.0
Ease of use: 
5.0
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Manufacturing
 
51 - 200 employees
 
Winthrop, ME
Owner, Administration
 
Verified
The Review

Recommendations:

Check out all the different services offered and see if they fit to their company needs.

Experience:

Evoice is the easiest to use, best price, great support, haven’t had any negative issues using this service. We use their answering services, call redirect, email notifications. Evoice has performed very well, and it’s very easy to use.

Pros:

How easy it is to use. There are many options to choose from to fit my changing needs.

Cons:

My company has no complaints since using Evoice.

 
Survey Response
Sep 16 2016

Evoice is an Excellent Service

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
3.5
the reviewer
 
$51 - $250/mo. spend
 
Other Industry
 
2-10 employees
 
Athens, GA
Owner
 
Verified
The Review

Recommendations:

Give it a try.

Experience:

We use Evoice to get more things done and we can depend on it. The service makes our jobs way easier. It is an excellent service.

Pros:

The speed and quality of their service.

Cons:

Nothing

 
Survey Response
Sep 16 2016

Affordable and Easy to Set Up Service

5.0

Features: 
4.0
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
Real Estate
 
2-10 employees
 
Brevard, NC
Owner, Other
 
Verified
The Review

Recommendations:

There's a learning curve at the beginning.

Experience:

Our main reason for choosing Evoice was their 24/7 customer service feature. Our customers get immediate responses to their inquiries and it has increased the overall productivity of our company and customer satisfaction.

Pros:

The service is affordable and easy to set up.

Cons:

No cons come to mind.

 
Survey Response
Sep 16 2016

Better Customer Service and Quality

3.5

Features: 
3.0
Ease of use: 
4.0
Support: 
3.5
Willing to refer: 
3.5
the reviewer
 
$251 - $1000/mo. spend
 
Consumer Products
 
1,001 - 5,000 employees
 
Honolulu, HI
Associate, Sales
 
Verified
The Review

Recommendations:

It's straightforward and fairly simple. Good overall.

Experience:

Evoice has better customer service and quality than other providers. We use almost all of their features. We don't have plans in the near future to switch to another answering service provider, unless a better offer appears. Evoice is reliable and easy.

Pros:

It's fairly easy for the company to use. More simple than other ones used in the past.

Cons:

Sound quality could be improved.

 
Survey Response
Sep 16 2016

Evoice is a Decent Answering Service for Startup

3.5

Features: 
3.5
Ease of use: 
5.0
Support: 
3.5
Willing to refer: 
3.0
the reviewer
 
$51 - $250/mo. spend
 
Retail
 
2-10 employees
 
Burbank, IL
Manager, Customer Service
 
Verified
The Review

Recommendations:

If they can afford better, look for something else.

Experience:

We were just starting out so we needed a decent answering system and we chose Evoice. We just use the answering machine, nothing extra or special. Performance has been ok. The voice quality could be way better.

Pros:

It's cheap and easy to use.

Cons:

Voice clarity.

 
Survey Response
Sep 16 2016

Evoice is a Great Tool

5.0

Features: 
3.5
Ease of use: 
3.5
Support: 
4.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
501 - 1,000 employees
 
Buffalo, NY
Manager, IT
 
Verified
The Review

Recommendations:

I definitely recommend this company, it's worth the money.

Experience:

Evoice provided the knowledge and professionalism that was greatly needed in our firm. We use the 24/7 answering service feature. Our staff’s productivity and overall morale has increased. Evoice has performed beyond our expectations.

Pros:

Evoice is very professional, it's a great tool simply because it allows our employees to focus on the task at hand

Cons:

There are no cons that we have come across as of yet.