DaVinci Virtual

Leader in virtual office solutions

Made for: 

Companies in search of virtual office services, bilingual services, or automated answering services.

Not for: 

Education, insurance or hospitality companies looking for 24/7 answering, lead capture or a mobile app to manage services. 

Pricing

 
No free trial
 
50 mins $99/mo
  • Business 50 Promo: 50 mins for $99/mo
  • Business Plan: starting at $149/mo
  • Premium Plan: starting at $199/mo

Product Demo

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Reviews of DaVinci Virtual

Davinci Peforms Well and is Effective Answering Customers' Calls

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 3.5 (1 vote)

Support: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 3.5 (1 vote)

About the Customer
Manager, Business Development
 
$51 - $250/mo. spend
 
Information Technology
 
51 - 200 employees
 
Austin, TX

"It has benefited our organization by quickly answering customer phone calls and providing direction for customers to our interest in their calls."

Recommendations:

The recommendations that I would make is to provide their representatives the information necessary to meet their customer services.

Experience:

Davinci Virtual provides more effective customer service for our staff to answer questions to our customers more effectively. Davinci Virtual could better improve our industry knowledge to better guide our customers in the correct department within our organization. Our organization uses Davinci Virtual's feature of customer messaging and taking calls for our staff. Davinci Virtual has performed relatively well. It has benefited our organization by quickly answering customer phone calls and providing direction for customers to our interest in their calls.

Pros:

I like their effectiveness in answering customer calls. It provides customer comfort.

Cons:

Davinci Virtual does not prepare staff enough in general knowledge of our industry to provide customers a better feeling to their attention. Davinci Virtual could better familiarize itself with our industry services.

Overall rating: 
4

Excellent Service and Increased Efficiency

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Vice President, IT
 
$251 - $1000/mo. spend
 
Information Technology
 
1,001 - 5,000 employees
 
Decatur, GA

"Their service has been excellent and we have improved greatly."

Recommendations:

We'd recommend it 100%, definitely would tell that organization to give them a try. They won't be disappointed!

Experience:

We chose Davinci Virtual because they have overall better pricing and I heard great reviews. We needed more efficiency and that's exactly what we got. We use all of the phone features: call waiting, multiple lines, voicemail and more. Their service has been excellent and we have improved greatly. We never miss any calls and the call quality is excellent. It has helped our company tremendously.

Pros:

It's very easy to learn and work. It's created a better environment for us; everything runs so smoothly.

Cons:

Everything is great.

Overall rating: 
4

Effective Campaigns and Great Turnaround Times

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Owner, Other
 
$0 - $50/mo. spend
 
Government
 
2-10 employees
 
Ames, IA

"The level of knowledge and service was on point."

Recommendations:

Try it you will be hooked. Pricing is good too.

Experience:

DaVinci Virtual provides excellent feedback in real cases. The level of knowledge and service was on point. They made my customer feel like they were cared about and important. Live reception and for outbound the response, the robots were fantastic. Each campaign was effective and with great turnaround times. The world is moving too fast. Like I said, the information turn around.

Pros:

Clarity, ease of setting up a campaign and the live reception for the end user.

Cons:

So far , service has been good

Overall rating: 
5

Great Job and Flexibility by Davinci Virtual

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 2 (1 vote)

Support: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Executive, IT
 
$251 - $1000/mo. spend
 
Financial Services
 
501 - 1,000 employees
 
Saginaw, MI

"The company has done a great job giving us flexibility."

Recommendations:

It should be cheaper or require more features.

Experience:

They had a very low price. We use caller ID and computer voice back. The company has done a great job giving us flexibility.

Pros:

The caller ID function.

Cons:

Needs to be cheaper.

Overall rating: 
4.5

Economic Answering Service

 
Survey Response
Overall rating: 

2.5

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 3 (1 vote)

Support: 

Average: 3 (1 vote)

Willing to refer: 

Average: 3 (1 vote)

About the Customer
Director, IT
 
$51 - $250/mo. spend
 
Manufacturing
 
1,001 - 5,000 employees
 
New York, NY

"They have given our customers an easier way to contact us."

Recommendations:

The most economic option that I found.

Experience:

Davinci Virtual was economic. We use all of their services. They have given our customers an easier way to contact us.

Pros:

How economic it is.

Cons:

The quality of the phonecall answering.

Overall rating: 
2.5