Call Ruby

Dazzle Your Callers and Win Your Business

Made for: 

Companies looking for 24/7, bilingual answering and mobile options to manage services. 

Not for: 

Healthcare, hospitality or government firms in search of appointment scheduling or customer care services. 

Example customers: 
  • Conroy Consults
  • McKeen Law Firm
  • Molinar and Co Financial Advocates

Pricing

 
No free trial
 
100 mins $259/mo
 
Monthly subscription
  • Plan A: 100 mins for $259/mo
  • Plan B: 200 mins for $489/mo
  • Plan C: 500 mins for $989/mo

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing
  •  Call center solutions

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Reviews of Call Ruby

Excellent Service Saves Time and Worth the Money

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Senior Manager, Finance
 
$251 - $1000/mo. spend
 
Financial Services
 
1,001 - 5,000 employees
 
Lynn, MA

"The level of professionalism Call Ruby carries in their work is phenomenal."

Recommendations:

Tell all the best benefits they'll get if they consider Call Ruby.

Experience:

Call Ruby is an excellent service. It has saved me tons of time and it’s well worth the money. I use their answer and connect calls services, message taking and responses. The level of professionalism Call Ruby carries in their work is phenomenal. They are not only willing to help my company, but they are eager to do so and they haven’t ever made me feel like my requests were unimportant.

Pros:

Highly professional and great services.

Cons:

Nothing.

Overall rating: 
5

24/7 Bilingual Services and Mobile Options for Energy Company

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Manager, Administration
 
More than $1000/mo. spend
 
Energy & natural resources
 
5,001 - 10,000 employees
 
Elma, WA

"It frees up so much work that we no longer have to do and provides better service than if a person were doing the work."

Recommendations:

Call Ruby is very affordable and effortlessly takes over covering all your needs

Experience:

When we were looking for an answering service provider we went over several different ones and decided this is the best price with a great reputation and very few technical problems with 24/7 availability and bilingual options. Our company hired the bilingual options and mobile options. It has completely restructured our employees duty's since we got Call Ruby and made the customer support way more efficient.

Pros:

It's fast and always live 24/7. It frees up so much work that we no longer have to do and provides better service than if a person were doing the work.

Cons:

Nothing really.

Overall rating: 
4.5

Call Ruby Has Performed Wonderfully

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Manager, Sales
 
Manufacturing
 
10,000+ employees
 
Raleigh, NC

"There was a small learning curve for our groups, but that has passed and we are seeing very positive results."

Recommendations:

I think the service is great for a small to midsize office or factory that is looking to be more efficient and to give a more polished look when customers contact you.

Experience:

Our organization has multiple locations around the country, so we have a national automated call system. One of our facilities is unique and houses three different product lines. For this reason, our call volume may vary based on the season, and the types of calls, from end users to wholesalers. We wanted to try something a little different at this location to deal with the different types of calls and to keep us from having to guess at staffing or having other employees cover when things get busy. Since we have employed this system, it has greatly improved our efficiency at relaying proper calls to the right groups and we have completely eliminated the receptionist position and turned that employee into more of a customer service associate, which has worked out wonderfully for us. We use Call Ruby’s text message and email alerts, outbound calling, messages and voicemail. Also, the Find me-Follow me option, which has worked very well for our sales representatives that go out into the field. Overall, it has performed wonderfully. There was a small learning curve for our groups, but that has passed and we are seeing very positive results. Our former receptionist is now being assigned to help with customer service inquiries, which has lessened the load of our staff.

Pros:

For me its the find me, follow me feature. Sometimes my job requires me to slip out of the office to deal with a field complaint and I don't like to give out my personal cell phone number.

Cons:

Seeing that I do not deal a lot with the overall analytics, I don't know what could be better optimized and I have not seen any real complaints other than the initial learning curve.

Overall rating: 
4.5

Call Ruby Has Innovative Technology

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Owner, Marketing
 
$51 - $250/mo. spend
 
Arts, entertainment & music
 
2-10 employees
 
Baton Rouge, LA

"It's a helpful service, available with support whenever needed, and innovative technology."

Recommendations:

Go for it!

Experience:

We chose Call Ruby after web searching and reading reviews. We experienced some technical problems during the first month of operation, probably from being not experienced in that kind of technology before. The service has been fair enough to what we exactly need for the time-being.

Pros:

It's a helpful service, available with support whenever needed, and innovative technology.

Cons:

The mobile app needs to be more stable.

Overall rating: 
4