Call Experts

Opportunity is calling

Made for: 

Companies looking for 24/7 answering services, help desk, order taking or messaging needs.

Not for: 

Companies looking for bilingual answering, lead capture or order processing. 

Pricing

 
No free trial
 
30 mins $29/mo
  • 30 mins for $29/mo
  • 50 mins for $45/mo
  • 100 mins for $84/mo

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing
  •  Call center solutions

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Reviews of Call Experts

Dedicated Support Staff

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Manager, IT
 
$51 - $250/mo. spend
 
Information Technology
 
201 - 500 employees
 
Arlington, VA

" Initially, it took some time to understand the business and domain but once the service and text were set up, it has been a smooth ride."

Recommendations:

Before installing and making it live test it whether it works perfectly for all call questions.

Experience:

There were too many incoming calls coming through and the receptionist was unable to handle all the calls. The clients were unhappy with long wait times and repetitive calls. We have their 24/7 support which includes call screening and answering, real time responses, and scripted answers. They have dedicated support staff to help on any issues. It has performed above average and has been able to handle the calls gracefully without too many complaints from callers. Initially, it took some time to understand the business and domain but once the service and text were set up, it has been a smooth ride.

Pros:

24/7 support for all the calls with interactive voice and scripted text resolve most of the client concerns. Real time support help with any issues regarding connectivity and network. Also there is a dedicated help desk.

Cons:

In the initial days there were lot of issues with dropped calls and no proper question and answers to the clients.

Overall rating: 
4.5

Easy to Use And Reliable Service

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 3.5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Manager, IT
 
$251 - $1000/mo. spend
 
Other Industry
 
11 - 50 employees
 
North Conway, NH

" It allows me to communicate with customers in a remarkably more efficient and time saving manner."

Recommendations:

I would implore any company that relies on customer communication, as it pertains to customer service, marketing or otherwise, to consider the product and service.

Experience:

Call Experts has helped my business handle the amount of inbound calls efficiently and effectively. The automated services have saved me hundreds of man hours, and have allowed me to allocate resources to others areas of my business. It is an essential tool in the way I contact my customers, and feel that it will be a staple of my business for years to come. We use a variety of automated services, live chat, and email. Call Experts has provided my company with a more streamlined process in contacting consumers and potential consumers. It has allowed me to allocate resources to other areas of the business, and overall saves time and money.

Pros:

I like the ease of use and reliability of the services. It allows me to communicate with customers in a remarkably more efficient and time saving manner.

Cons:

I would like a more detailed analytical report of the essential numbers concerning the services offered.

Overall rating: 
4.5

Call Experts Provides a Better ROI

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Associate, Business Development
 
More than $1000/mo. spend
 
Advertising & marketing
 
1,001 - 5,000 employees
 
Americus, GA

"I have picked up an additional 30% of customers."

Recommendations:

I will just tell them they are ready to handle calls and they take your goal seriously and can improve your ROI.

Experience:

They [Call Experts] have pretty good reviews and they answer 24/7. I like that they answer the call. It's proven that 70% of callers hang up when they reach a recorded message but call experts prevent that and they have given me a better ROI. Real people are answering the phone. I have picked up an additional 30% of customers.

Pros:

They are always prepared for spikes in call volume during holidays. Others can't handle it.

Cons:

They will charge a lot but it's worth it.

Overall rating: 
5

Best Brand at a Great Cost

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Manager, Administration
 
$0 - $50/mo. spend
 
Retail
 
51 - 200 employees
 
Chattanooga, TN

"Call Experts is the best brand at a great cost and our problems have been solved."

Recommendations:

Easy to use and at great price.

Experience:

Call Experts is the best brand at a great cost and our problems have been solved. We use their call center solutions. It’s great knowing that there is always someone there to get new customers​.

Pros:

The switchboard service.

Cons:

Nothing. It is a great service at good price.

Overall rating: 
5

Great Price and Improved Customer Service

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 3 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Manager, Administration
 
$251 - $1000/mo. spend
 
Other Industry
 
501 - 1,000 employees
 
Deerfield Beach, FL

"It has been good for our company and has improved our customer service."

Recommendations:

This is a good brand to use.

Experience:

Call Experts was the best offer at that time. Voice mail is the feature we use the most. It has been good for our company and has improved our customer service.

Pros:

Great price!

Cons:

Better customer service for the users.

Overall rating: 
4.5

Call Experts Fits Well With Healthcare Company

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
President, IT
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
501 - 1,000 employees
 
Columbus, OH

"It works great and fits very well with my company."

Recommendations:

I would say go for it, it's a great service and makes your life a lot easier.

Experience:

We chose them because of their reviews and other companies like ours use Call Experts. Call center option. It works great and fits very well with my company.

Pros:

Really easy to use

Cons:

Nothing at all.

Overall rating: 
4

Call Answering Services for Utilities

 
Survey Response
Overall rating: 

3.5

Features: 

Average: 3.5 (1 vote)

Ease of use: 

Average: 3.5 (1 vote)

Support: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 3 (1 vote)

About the Customer
Manager, Customer Service
 
$251 - $1000/mo. spend
 
Utilities
 
1,001 - 5,000 employees
 
Leander, TX

"I consider it an ok service, since we’ve had problems with call volume at times."

Recommendations:

I would be sure and check all providers before using them.

Experience:

The system [Call Experts] was recommended. We had problems communicating with customers. They provide 24/7 responses and outage updates. I consider it an ok service, since we’ve had problems with call volume at times.

Pros:

Does answer calls in a timely manner.

Cons:

Call representatives are hard for customers to understand at times.

Overall rating: 
3.5

Excellent Service, Knowledge and Efficiency

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Associate, Customer Service
 
$51 - $250/mo. spend
 
Non-profit
 
11 - 50 employees
 
Brea, CA

"They are excellent and increase the efficiency and efficacy of our organization."

Recommendations:

I would say use them! They are wonderful and know the insides and outs of our organization.

Experience:

We needed a 24 hour service that would be able to answer the phones and connect other workers with each other and with various other agencies. We use their after hour answering service and their live answering. They are excellent and increase the efficiency and efficacy of our organization.

Pros:

They are knowledgeable about what we do and are able to connect all of the workers on duty with ease.

Cons:

Nothing.

Overall rating: 
4.5

Speedy and Helpful Staff

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Manager, Customer Service
 
$251 - $1000/mo. spend
 
Automotive
 
501 - 1,000 employees
 
Livonia, MI

"They’ve been great overall. I’m very happy with their speed and features."

Recommendations:

Just keep doing what you're doing.

Experience:

They [Call Experts] have been supportive and we’ve had great customer service! They were chosen because they fit into our price range and offered a good policy for all their customers. They had excellent communication with our team about what and what not to expect with their brand. Their speed and helpful employees were great. We appreciated their set up speed, multiple languages, and organized features. They’ve been great overall. I’m very happy with their speed and features. We had some technical problems at first, but they were easily sorted out.

Pros:

Speed, features, and ease of use.

Cons:

Sort out some technical set up problems, like a confusing manual and buttons that didn't work.

Overall rating: 
5

Call Experts Has Been Beneficial

 
Survey Response
Overall rating: 

3.5

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Senior Manager, Administration
 
$251 - $1000/mo. spend
 
Telecommunications
 
11 - 50 employees
 
Veradale, WA

"We've been very happy with the change. It has been very beneficial."

Recommendations:

Have faith in this growing business.

Experience:

There have been several reasons we switched over our answering services. We needed a low monthly invoice, and Call Experts provides that. We use the 24/7 customer support, conference calling, systems, and call logging. We've been very happy with the change. It has been very beneficial.

Pros:

Call logging and recording.

Cons:

The systems have gone down a few times, and it can be a little frustrating.

Overall rating: 
3.5