Opportunity is calling

Made for: 

Companies looking for 24/7 answering services, help desk, order taking or messaging needs.

Not for: 

Companies looking for bilingual answering, lead capture or order processing. 

 
No free trial
 
30 mins $29/mo
Pricing details

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing
  •  Call center solutions

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
No free trial
 
30 mins $29/mo
  • 30 mins for $29/mo
  • 50 mins for $45/mo
  • 100 mins for $84/mo

Reviews

Sort by
 
Survey Response
Sep 16 2016

Best Brand at a Great Cost

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
Retail
 
51 - 200 employees
 
Chattanooga, TN
Manager, Administration
 
Verified
The Review

Recommendations:

Easy to use and at great price.

Experience:

Call Experts is the best brand at a great cost and our problems have been solved. We use their call center solutions. It’s great knowing that there is always someone there to get new customers​.

Pros:

The switchboard service.

Cons:

Nothing. It is a great service at good price.

 
Survey Response
Sep 18 2016

Easy to Use And Reliable Service

4.5

Features: 
4.0
Ease of use: 
3.5
Support: 
4.5
Willing to refer: 
4.0
the reviewer
 
$251 - $1000/mo. spend
 
Other Industry
 
11 - 50 employees
 
North Conway, NH
Manager, IT
 
Verified
The Review

Recommendations:

I would implore any company that relies on customer communication, as it pertains to customer service, marketing or otherwise, to consider the product and service.

Experience:

Call Experts has helped my business handle the amount of inbound calls efficiently and effectively. The automated services have saved me hundreds of man hours, and have allowed me to allocate resources to others areas of my business. It is an essential tool in the way I contact my customers, and feel that it will be a staple of my business for years to come. We use a variety of automated services, live chat, and email. Call Experts has provided my company with a more streamlined process in contacting consumers and potential consumers. It has allowed me to allocate resources to other areas of the business, and overall saves time and money.

Pros:

I like the ease of use and reliability of the services. It allows me to communicate with customers in a remarkably more efficient and time saving manner.

Cons:

I would like a more detailed analytical report of the essential numbers concerning the services offered.

 
Survey Response
Sep 18 2016

Call Experts Provides a Better ROI

5.0

Features: 
5.0
Ease of use: 
4.0
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
More than $1000/mo. spend
 
Advertising & marketing
 
1,001 - 5,000 employees
 
Americus, GA
Associate, Business Development
 
Verified
The Review

Recommendations:

I will just tell them they are ready to handle calls and they take your goal seriously and can improve your ROI.

Experience:

They [Call Experts] have pretty good reviews and they answer 24/7. I like that they answer the call. It's proven that 70% of callers hang up when they reach a recorded message but call experts prevent that and they have given me a better ROI. Real people are answering the phone. I have picked up an additional 30% of customers.

Pros:

They are always prepared for spikes in call volume during holidays. Others can't handle it.

Cons:

They will charge a lot but it's worth it.

 
Survey Response
Sep 27 2016

Dedicated Support Staff

4.5

Features: 
3.5
Ease of use: 
4.0
Support: 
4.5
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Information Technology
 
201 - 500 employees
 
Arlington, VA
Manager, IT
 
Verified
The Review

Recommendations:

Before installing and making it live test it whether it works perfectly for all call questions.

Experience:

There were too many incoming calls coming through and the receptionist was unable to handle all the calls. The clients were unhappy with long wait times and repetitive calls. We have their 24/7 support which includes call screening and answering, real time responses, and scripted answers. They have dedicated support staff to help on any issues. It has performed above average and has been able to handle the calls gracefully without too many complaints from callers. Initially, it took some time to understand the business and domain but once the service and text were set up, it has been a smooth ride.

Pros:

24/7 support for all the calls with interactive voice and scripted text resolve most of the client concerns. Real time support help with any issues regarding connectivity and network. Also there is a dedicated help desk.

Cons:

In the initial days there were lot of issues with dropped calls and no proper question and answers to the clients.

 
Survey Response
Sep 27 2016

Great Price and Improved Customer Service

4.5

Features: 
3.5
Ease of use: 
5.0
Support: 
3.0
Willing to refer: 
4.0
the reviewer
 
$251 - $1000/mo. spend
 
Other Industry
 
501 - 1,000 employees
 
Deerfield Beach, FL
Manager, Administration
 
Verified
The Review

Recommendations:

This is a good brand to use.

Experience:

Call Experts was the best offer at that time. Voice mail is the feature we use the most. It has been good for our company and has improved our customer service.

Pros:

Great price!

Cons:

Better customer service for the users.

 
Survey Response
Sep 27 2016

Call Experts Fits Well With Healthcare Company

4.0

Features: 
4.0
Ease of use: 
5.0
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
501 - 1,000 employees
 
Columbus, OH
President, IT
 
Verified
The Review

Recommendations:

I would say go for it, it's a great service and makes your life a lot easier.

Experience:

We chose them because of their reviews and other companies like ours use Call Experts. Call center option. It works great and fits very well with my company.

Pros:

Really easy to use

Cons:

Nothing at all.

 
Survey Response
Sep 16 2016

Speedy and Helpful Staff

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Automotive
 
501 - 1,000 employees
 
Livonia, MI
Manager, Customer Service
 
Verified
The Review

Recommendations:

Just keep doing what you're doing.

Experience:

They [Call Experts] have been supportive and we’ve had great customer service! They were chosen because they fit into our price range and offered a good policy for all their customers. They had excellent communication with our team about what and what not to expect with their brand. Their speed and helpful employees were great. We appreciated their set up speed, multiple languages, and organized features. They’ve been great overall. I’m very happy with their speed and features. We had some technical problems at first, but they were easily sorted out.

Pros:

Speed, features, and ease of use.

Cons:

Sort out some technical set up problems, like a confusing manual and buttons that didn't work.

 
Survey Response
Sep 16 2016

Call Experts Has Been Beneficial

3.5

Features: 
5.0
Ease of use: 
4.5
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Telecommunications
 
11 - 50 employees
 
Veradale, WA
Senior Manager, Administration
 
Verified
The Review

Recommendations:

Have faith in this growing business.

Experience:

There have been several reasons we switched over our answering services. We needed a low monthly invoice, and Call Experts provides that. We use the 24/7 customer support, conference calling, systems, and call logging. We've been very happy with the change. It has been very beneficial.

Pros:

Call logging and recording.

Cons:

The systems have gone down a few times, and it can be a little frustrating.

 
Survey Response
Sep 16 2016

Call Experts Provides Better Service and Technology.

3.5

Features: 
4.0
Ease of use: 
4.0
Support: 
3.0
Willing to refer: 
3.0
the reviewer
 
$251 - $1000/mo. spend
 
Financial Services
 
501 - 1,000 employees
 
Hoboken, NJ
Director, Finance
 
Verified
The Review

Recommendations:

It is worth the investment.

Experience:

Call Experts provides better service and technology. Our company uses their phone answering service. They have performed very well and feedback from clients has been very positive.

Pros:

It makes everyone else's job easier.

Cons:

Better technological reliability.

 
Survey Response
Sep 16 2016

Quick and Quality Service

4.0

Features: 
3.0
Ease of use: 
5.0
Support: 
4.0
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Manufacturing
 
1,001 - 5,000 employees
 
Sugar Land, TX
President, IT
 
Verified
The Review

Recommendations:

Take a test on industry knowledge

Experience:

Call Experts provided the best quote out of all our other options. We use their automated voice feature. Their performance has been good so far.

Pros:

They provide quick and quality service.

Cons:

They need more industry knowledge and better use of right terminology.