Answer First

Connecting people with answers

Made for: 

Larger companies looking for tailored answering services, technical support and/or order processing.

Not for: 

Firms looking for mobile app management or bilingual answering services 

Example customers: 

Pricing

 
No free trial
 
Pricing available
  • Base Rate: $20.00 per billing cycle (4 weeks)
  • Live Services: Billed at $0.96 - $1.05* per minute
  • Virtual Services: Billed at $0.20 per minute

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Reviews of Answer First

Answer First Goes Above and Beyond

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Manager, Sales
 
$51 - $250/mo. spend
 
Retail
 
51 - 200 employees
 
Indianapolis, IN

"Answer First has performed beyond excellent."

Recommendations:

Based on my experience, I would recommend the Answer First organization continue to keep up with doing a great job!

Experience:

My organization's reasons for selecting Answer First were that we needed a reputable company, with all concerns met and guaranteed. Some of the problems we experienced with our previous answering service were a lack of time efficiency, customer support was lacking significantly, lack of motivation on their end, etc. Answer First made promises to correct those mistakes, and to this day have kept to their word. We are very satisfied and will continue to use them. Some features my organization uses from Answer First are the 24/7 service, and the Client Web Access feature. Both are a tremendous help for the type of work we deal with on a day to day basis. Answer First has performed beyond excellent. It has benefited my organization by eliminating the lack of productivity.

Pros:

What makes Answer First a great tool is the customer service. As previously stated, they go above and beyond.

Cons:

There are no complaints about Answer First. My company has benefited greatly from them.

Overall rating: 
5

Customizable and Reasonably Priced

 
Survey Response
Overall rating: 

3.5

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Manager, Marketing
 
$51 - $250/mo. spend
 
Energy & natural resources
 
501 - 1,000 employees
 
Franklin, NC

"They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests."

Recommendations:

It's very easy to work with and customer oriented. Billing is based only on the features you opt-to receive and there are no flat-rates or additional charges.

Experience:

Answer First provides excellent customer service and response times. They have guaranteed holidays, weekends, and night answering. Their services include firewall protection and daily file back-up. We also use their customized hold announcements. Their satisfaction has been very satisfactory. They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests.

Pros:

It's customizable and very reasonable in it's prices and features. It allows for multiple features to be accessed at one time and is accepting of most payment methods.

Cons:

They don't have as much knowledge about the organization that would be helpful in understanding our customers wants and needs.

Overall rating: 
3.5

Great Provider Answers Promptly

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Director, Finance
 
$51 - $250/mo. spend
 
Financial Services
 
51 - 200 employees
 
Port Saint Lucie, FL

"It's been a great provider."

Recommendations:

I am already satisfied with the company.

Experience:

We liked this option [Answer First] the most. It has abilities to answering promptly. It's been a great provider.

Pros:

I like everything about them.

Cons:

I don't really dislike anything about them.

Overall rating: 
4.5

Excellent Customer Service for Telecom Company

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 3.5 (1 vote)

Support: 

Average: 4 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Director, IT
 
$51 - $250/mo. spend
 
Telecommunications
 
51 - 200 employees
 
Tempe, AZ

"I like how the audio of this service is crystal clear."

Recommendations:

I recommend their package that includes audio for small businesses.

Experience:

I like how Answer First works, their cooperative manners and time they spend on my company. It has given consumers the chance to talk with our excellent customer service.

Pros:

I like how the audio of this service is crystal clear.

Cons:

There are no cons, besides the fact that it takes up a little cash.

Overall rating: 
4

Reasonable Performance and Simple Service

 
Survey Response
Overall rating: 

3.0

Features: 

Average: 3 (1 vote)

Ease of use: 

Average: 3 (1 vote)

Support: 

Average: 3 (1 vote)

Willing to refer: 

Average: 3 (1 vote)

About the Customer
Executive, Administration
 
$51 - $250/mo. spend
 
Other Industry
 
51 - 200 employees
 
Branford, FL

"Their performance has been reasonable."

Recommendations:

To try more than just one calling service.

Experience:

Bad customer service was the reason we chose to work with Answer First. We use the call outsourcing option. Their performance has been reasonable.

Pros:

It's simple.

Cons:

Not sure.

Overall rating: 
3

Answer First is Very Responsive and Informative

 
Survey Response
Overall rating: 

4.0

Features: 

Average: 4 (1 vote)

Ease of use: 

Average: 4 (1 vote)

Support: 

Average: 4 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

About the Customer
Executive, Finance
 
$251 - $1000/mo. spend
 
Other Industry
 
11 - 50 employees
 
Denver, CO

"They have done a good job and we have way less unanswered calls while the business is closed."

Recommendations:

I would recommend they use Answer First. We have had no issues or complaints from our customers, just a positive response that someone is now answering at all times.

Experience:

Answer First seemed to have better customer service than the others during setup. They were very responsive and informative with any and all questions we had. Our industry is difficult to understand unless you work specifically in it, so knowledge of our industry is a problem. Technically or emergency calls are not always understood or able to be given an answer to immediately. Otherwise they seem to provide the degree and level of service we are happy with. We use their 24/7 answering and call forwarding services. They have done a good job and we have way less unanswered calls while the business is closed.

Pros:

It is helpful in getting calls answered and making sure the customer doesn't get ignored or get no response on our end after hours. It is good for our business because we need to be available at all hours for emergencies.

Cons:

More knowledge of our industry, but that is a difficult request.

Overall rating: 
4

Modern and Useful Technology to Increase Performance

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
Vice President, Marketing
 
$251 - $1000/mo. spend
 
Information Technology
 
51 - 200 employees
 
Bay Shore, NY

"Their performance has been very good and smooth bringing great results in productivity."

Recommendations:

Give it a try and expand the research.

Experience:

They [Answer First] provided great service and quality along with positive references. They’ve got 24/7 services, faster setup process, quality connectivity and up to date tech support. Their performance has been very good and smooth bringing great results in productivity.

Pros:

Modern and useful technology that increases optimum performance.

Cons:

No negatives so far.

Overall rating: 
4.5

Answer First is the Best Service

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 4.5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

About the Customer
President, Customer Service
 
$251 - $1000/mo. spend
 
Financial Services
 
501 - 1,000 employees
 
Chipley, FL

"Answer First is the best company for these types of services."

Recommendations:

This company is the best.

Experience:

Answer First is the best company for these types of services. We’ve had the opportunity to use all the features. I consider it the best for my company.

Pros:

This service works for me.

Cons:

I don't dislike it.

Overall rating: 
4.5

Saved a Lot of Money With this Service

 
Survey Response
Overall rating: 

4.5

Features: 

Average: 4.5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Executive, IT
 
$251 - $1000/mo. spend
 
Consumer Products
 
201 - 500 employees
 
Columbus, OH

"This service saves us a lot of money and makes things flow a lot easier."

Recommendations:

It's one of the best answering services out there, always seen very good reviews about them, very good pricing for what they offer.

Experience:

When our offices are closed, we need someone to pick up the phone during off hours. We use the live phone answering and the 24/7 live support features. This service saves us a lot of money and makes things flow a lot easier. We don't need to worry about ever missing a call and always have someone answering the phone.

Pros:

Answer First is really friendly and really easy to use, with no issues.

Cons:

Nothing at all. I love answer first. I would just switch if we didn't like them.

Overall rating: 
4.5

Innovative and Reliable Answering Service for Hospitality Industry

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Director, Human Resources
 
$51 - $250/mo. spend
 
Hospitality & leisure
 
501 - 1,000 employees
 
Du Bois, PA

"Overall, we have seen improvements across the organization."

Recommendations:

I would recommend making sure it is what you need before committing.

Experience:

Answer First is a great company and I cannot speak of any bad things. They are all around innovative, reliable, and professional. We use their automated answering services feature. They have performed very well and we haven’t had any problems with the company.

Pros:

They are professional and crystal clear.

Cons:

Nothing at all. Nothing bad to speak of.

Overall rating: 
5