Connecting people with answers

Made for: 

Larger companies looking for tailored answering services, technical support and/or order processing.

Not for: 

Firms looking for mobile app management or bilingual answering services 

 
No free trial
 
Pricing available
Pricing details
Example customers: 

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
No free trial
 
Pricing available
  • Base Rate: $20.00 per billing cycle (4 weeks)
  • Live Services: Billed at $0.96 - $1.05* per minute
  • Virtual Services: Billed at $0.20 per minute

Reviews

Sort by
 
Survey Response
Sep 18 2016

Answer First Goes Above and Beyond

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Retail
 
51 - 200 employees
 
Indianapolis, IN
Manager, Sales
 
Verified
The Review

Recommendations:

Based on my experience, I would recommend the Answer First organization continue to keep up with doing a great job!

Experience:

My organization's reasons for selecting Answer First were that we needed a reputable company, with all concerns met and guaranteed. Some of the problems we experienced with our previous answering service were a lack of time efficiency, customer support was lacking significantly, lack of motivation on their end, etc. Answer First made promises to correct those mistakes, and to this day have kept to their word. We are very satisfied and will continue to use them. Some features my organization uses from Answer First are the 24/7 service, and the Client Web Access feature. Both are a tremendous help for the type of work we deal with on a day to day basis. Answer First has performed beyond excellent. It has benefited my organization by eliminating the lack of productivity.

Pros:

What makes Answer First a great tool is the customer service. As previously stated, they go above and beyond.

Cons:

There are no complaints about Answer First. My company has benefited greatly from them.

 
Survey Response
Sep 16 2016

Customizable and Reasonably Priced

3.5

Features: 
5.0
Ease of use: 
4.0
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
$51 - $250/mo. spend
 
Energy & natural resources
 
501 - 1,000 employees
 
Franklin, NC
Manager, Marketing
 
Verified
The Review

Recommendations:

It's very easy to work with and customer oriented. Billing is based only on the features you opt-to receive and there are no flat-rates or additional charges.

Experience:

Answer First provides excellent customer service and response times. They have guaranteed holidays, weekends, and night answering. Their services include firewall protection and daily file back-up. We also use their customized hold announcements. Their satisfaction has been very satisfactory. They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests.

Pros:

It's customizable and very reasonable in it's prices and features. It allows for multiple features to be accessed at one time and is accepting of most payment methods.

Cons:

They don't have as much knowledge about the organization that would be helpful in understanding our customers wants and needs.

 
Survey Response
Sep 16 2016

Answer First is the Best Service

4.5

Features: 
4.5
Ease of use: 
4.5
Support: 
5.0
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Financial Services
 
501 - 1,000 employees
 
Chipley, FL
President, Customer Service
 
Verified
The Review

Recommendations:

This company is the best.

Experience:

Answer First is the best company for these types of services. We’ve had the opportunity to use all the features. I consider it the best for my company.

Pros:

This service works for me.

Cons:

I don't dislike it.

 
Survey Response
Sep 16 2016

Answer First Has Been Extremely Helpful

4.0

Features: 
3.5
Ease of use: 
4.0
Support: 
3.5
Willing to refer: 
4.0
the reviewer
 
$51 - $250/mo. spend
 
Legal
 
2-10 employees
 
Montpelier, ID
Executive, Business Development
 
Verified
The Review

Recommendations:

If they are looking for a answering service that is reliable and fast than Answer First is for them.

Experience:

We needed a company that specializes in great customer service, knowledgeable in our type of business and be responsible with technical support so we chose Answer First. We contract the 24/7 services. The company has great voice quality, and customer service. Answer First has been extremely helpful. We don't miss orders that we would have missed.

Pros:

Very accurate, knowledgeable and fast.

Cons:

It is perfect for our business. On occasion technical support take a little longer than we like.

 
Survey Response
Sep 16 2016

Saved a Lot of Money With this Service

4.5

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Consumer Products
 
201 - 500 employees
 
Columbus, OH
Executive, IT
 
Verified
The Review

Recommendations:

It's one of the best answering services out there, always seen very good reviews about them, very good pricing for what they offer.

Experience:

When our offices are closed, we need someone to pick up the phone during off hours. We use the live phone answering and the 24/7 live support features. This service saves us a lot of money and makes things flow a lot easier. We don't need to worry about ever missing a call and always have someone answering the phone.

Pros:

Answer First is really friendly and really easy to use, with no issues.

Cons:

Nothing at all. I love answer first. I would just switch if we didn't like them.

 
Survey Response
Sep 18 2016

Answer First is Very Responsive and Informative

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
4.0
Willing to refer: 
4.0
the reviewer
 
$251 - $1000/mo. spend
 
Other Industry
 
11 - 50 employees
 
Denver, CO
Executive, Finance
 
Verified
The Review

Recommendations:

I would recommend they use Answer First. We have had no issues or complaints from our customers, just a positive response that someone is now answering at all times.

Experience:

Answer First seemed to have better customer service than the others during setup. They were very responsive and informative with any and all questions we had. Our industry is difficult to understand unless you work specifically in it, so knowledge of our industry is a problem. Technically or emergency calls are not always understood or able to be given an answer to immediately. Otherwise they seem to provide the degree and level of service we are happy with. We use their 24/7 answering and call forwarding services. They have done a good job and we have way less unanswered calls while the business is closed.

Pros:

It is helpful in getting calls answered and making sure the customer doesn't get ignored or get no response on our end after hours. It is good for our business because we need to be available at all hours for emergencies.

Cons:

More knowledge of our industry, but that is a difficult request.

 
Survey Response
Sep 16 2016

Innovative and Reliable Answering Service for Hospitality Industry

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Hospitality & leisure
 
501 - 1,000 employees
 
Du Bois, PA
Director, Human Resources
 
Verified
The Review

Recommendations:

I would recommend making sure it is what you need before committing.

Experience:

Answer First is a great company and I cannot speak of any bad things. They are all around innovative, reliable, and professional. We use their automated answering services feature. They have performed very well and we haven’t had any problems with the company.

Pros:

They are professional and crystal clear.

Cons:

Nothing at all. Nothing bad to speak of.

 
Survey Response
Sep 16 2016

Good Feedback to Customers

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Other Industry
 
51 - 200 employees
 
Las Vegas, NV
Manager, Finance
 
Verified
The Review

Recommendations:

They have to train their employee's more in knowledge about the industry.

Experience:

We chose Answer First because of their great reviews. They have great customer service. We use the live answering services. They’ve helped us in bringing more customers to our company.

Pros:

Their feedback is good.

Cons:

The knowledge people have.

 
Survey Response
Sep 16 2016

Answer First Saved a Great Deal of Time and Money

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Other Industry
 
501 - 1,000 employees
 
Chester, VA
Executive, Administration
 
Verified
The Review

Recommendations:

Try it out, I honestly think you will be very pleased.

Experience:

We were spending valuable time answering phone calls and we needed help with the incoming calls. We use the live answering service feature. They have performed very well. We’ve saved a great deal of time and money by using their service.

Pros:

It is a 24/7 answering service, therefore it is a great tool to always be in touch with our customers.

Cons:

I wish the price was a bit lower, but I believe that it is a great quality cost.

 
Survey Response
Sep 18 2016

Modern and Useful Technology to Increase Performance

4.5

Features: 
4.5
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Information Technology
 
51 - 200 employees
 
Bay Shore, NY
Vice President, Marketing
 
Verified
The Review

Recommendations:

Give it a try and expand the research.

Experience:

They [Answer First] provided great service and quality along with positive references. They’ve got 24/7 services, faster setup process, quality connectivity and up to date tech support. Their performance has been very good and smooth bringing great results in productivity.

Pros:

Modern and useful technology that increases optimum performance.

Cons:

No negatives so far.