Seattle Web Designers

Black Antelope

Black Antelope is a design and engineering-focused digital creative agency. We specialize in a number of languages including PHP, Golang and Python. Frameworks include Drupal, Wordpress, Symfony, CodeIgniter, CakePHP, Zend, Django, React, and Angular. We do a lot of work with enterprise software companies, non-profits and higher education.

Much of the work we do is highly custom and requires a good amount of heavy lifting, in areas such as e-commerce (Drupal Commerce, Ubercart, Magento, payment gateway integrations), site/data migration, RESTful API design and development, social media design and implementation, Salesforce and Marketo integration, design/dev of microsites and partner portals, multi-site and multi-language, geospatial and geo-relevant apps (MongoDB, Solr, Elasticsearch), etc.

Our approach to problem solving is very organic and we use the best tools for the job. Sometimes it can mean an agile methodology and sometimes it can mean pure creativity. We are often pulled into a bigger team to augment architecture, engineering and design capabilities. It’s also quite often that we stay engaged for a long period, and stay a valuable and consistent partner.

 Founded
2009
 Employees: 
2 - 9
 Avg. hourly rate: 
$100 - $149 / hr
Show all +
Seattle, WA
Headquarters
  • Black Antelope Seattle, WA
    United States
    415.944.1905
other locations
  • Black Antelope Folsom, CA
    United States
  • Black Antelope London
    United Kingdom
Key clients: 

University of California at Berkeley, Monterey Bay Aquarium, Cloudwords, TechShop, Clearly Veg, Youth Villages, Stratovan, Democracy Live, Sudbury Valley School, Birst, MapR

Focus

Service lines

Industry focus

Client focus

Reviews

Site Design for Education Startup

"I've doubled my clients after the new site was launched."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May - Oct. 2013
Project summary: 

Black Antelope revamped an existing site meant to help users prepare for higher ed standard admissions testing. The project team tailored the corporate logo and design layout to promote increased enrollment.

The Reviewer
 
1-10 Employees
 
Paris, France
Founder & CEO, Test Prep Startup
 
Verified
The Review
Feedback summary: 

Paid user enrollments have increased 100% post-launch, which testifies to the success of the platform. Black Antelope brings uncompromising responsiveness and design capabilities comparable to more expensive industry agencies. 

BACKGROUND

Introduce your business and what you do there.

We help people from all over the world get into MBA, Master's, and Ph.D. programs. There are some required tests for students looking to get into these programs, including GMAT, GRE, and TOEFL. We have 8 teachers on staff and work on standardized test prep and application essay review.

I am the founder and owner of the company. I train the teachers, create the curriculum, take care of marketing, and generally make sure everything is working.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Antelope?

We have been active for three years. The company was growing, so we needed a more professional-looking website to help show that we provide quality education. In particular, we wanted to express the idea that we really care about our students—because we do. Our goal was to increase our student count by 100% within the year. Furthermore, there had been a large increase in the number of competitors in our field over the last five years, so we needed to make sure our image was top notch.

SOLUTION

What was the scope of their involvement?

Black Antelope helped with the look and feel of the site, making up sketches and wireframes for its different pages. Black Antelope created the design for our logo and all site pages. My brother was the one who developed the website. I worked with two people from Black Antelope's team.

I had some ideas about the placement of certain elements, but Black Antelope came up with the look of every page. They included pictures which transitioned from black and white to color when the mouse cursor hovered over them. It was a small detail, but it was something I liked.

We made some redesigns one year later. Black Antelope delivered the work in a format which I couldn't open, so I went to a graphic developer for help. Usually, I received graphics in PDF form, since I wasn't using Black Antelope's software.

How did you come to work with Black Antelope?

My brother is a web developer in San Francisco; he offered to help but told me that we needed a graphic designer. His wife is a Drupal developer herself and knew Black Antelope's team. She contacted them and I eventually had a 15-minute Skype call with Black Antelope's principal. In particular, we liked the warm feeling coupled with the classy look that some of their websites created when you visited them.

How much have you invested with Black Antelope?

The cost of Black Antelope's work was $6,000. My brother handled much of the development. He has built many high-profile websites, and Black Antelope's team was happy to work with him, which had an impact on the price.

What is the status of this engagement?

We started working with Black Antelope three years ago. The project duration was between six and nine months. We weren't in a rush and preferred to take our time and do the project well.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I doubled my clients after the new site was launched. This was in large part due to the convincing professional look of the new site. I made many changes in that period, including getting a new office location, so it's a bit hard to state what the most significant impact was. However, when I talked to people about the site, they said it was exactly what a page of its kind should look like.

One of the things I was sensitive to was its friendly look, which would convey the same message about ourselves. It's easy to make a bad website, and it's difficult to make a simple one. In particular, the imagery with the logo was expertly chosen, and the color themes have helped us relate the feelings and message that we want to get across. Furthermore, the page layout has done a good job in accomplishing the goals that we set out for each page. My site is easy to use, functional, and beautiful.

How did Black Antelope perform from a project management standpoint?

We weren't pressed for time, so I had multiple discussions with Black Antelope around the design, and also consulted with my brother and people in my co-working space. Because of this triangular relationship, things progressed more slowly, but the collaboration was overall good.

Because the project took place three years ago, it's a bit hard to say exactly how we worked together, but I remember that I communicated with Black Antelope almost exclusively through email and Skype. I was sent long emails containing ideas and sent back my own response to Black Antelope.

What did you find most impressive about Black Antelope?

I haven't worked with many other graphic designers. There are many options available on the market; the ones I've used in Paris are much cheaper, but they are good. The difference between great and excellent isn't significant, but at the same time, it's a lot. Using the right shade of a specific color is an art and it's a craft that they've mastered. I've used designers who made acceptable choices which we ended up using, but being a notch above everyone else is what Black Antelope was able to give us.

Are there any areas Black Antelope could improve?

During one particular Skype call, Black Antelope's principal looked like he had just woken up. This may not look professional, but he's an artistic person, so that may simply be his way of being. We had a more casual relationship, and had he been working with a bigger client, he may not have done that. This really isn’t worth mentioning but I can’t think of anything else that’s negative related to Black Antelope’s work.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There may have been one occasion when the work was a bit slow, but everything else was good.
  • 4.5 Cost
    Value / within estimates
    I got what I paid for. People earn less in France compared to the US market, so I was basing my cost on that factor. There are cheaper alternatives, but for the quality that Black Antelope offered, I still had a very good value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Web Development for Tech Startup

"Black Antelope helped us with our initial SEO implementations, giving us core advice for this area. We definitely saw an uptick for Google search results."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Black Antelope redeveloped a Drupal website for a maturing startup that needed a more professional online presence. They also provided the foundation for the site's SEO strategy. 

The Reviewer
 
11-50 Employees
 
United States
Former Director of Web
 
Verified
The Review
Feedback summary: 

The client felt they could trust Black Antelope and go to them for unbiased suggestions and valuable technical advice. Given the remote nature of the work, the client wishes there had been more visibility between milestones even though they were always on schedule.

BACKGROUND

Introduce your business and what you do there.

Mapar is a big tech startup. I was the director of web development in the company. My job was to manage our website in terms of CMS [content management system], SEO [search engine optimization], design, and hosting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Antelope?

We needed to redevelop our website. The old one was outdated, with a bad design and poor performance. It had been created when we were a small startup.

SOLUTION

What was the scope of their involvement?

Black Antelope was brought on as our web development vendor. They were in charge of both design and development in the beginning, but I also engaged another person for the design. Even though Black Antelope did offer creative design abilities, I chose to work with another company.

In terms of technology, Black Antelope was very professional. They converted the designs we gave them into a Drupal CMS. Black Antelope gave us some excellent advice. I hired some temporary Drupal contractors after our project with Black Antelope was completed. They were very impressed with how the site had been put together.

We also worked with Black Antelope on extending our site to other languages. They created a unified Drupal management system which featured translation modules.

I don't know exactly what the size of our team was. We mainly communicated with two developers from Black Antelope, but there may have been other resources. I can think of no real faults in Black Antelope's execution. I'm very satisfied overall.

How did you come to work with Black Antelope?

One of our members picked out a few Drupal companies. She strongly recommended Black Antelope. I met them in a coffee shop and interviewed them to find out about the work they'd done and to get a feel for Black Antelope. I decided to hire them as a result.

How much have you invested with Black Antelope?

The total cost of Black Antelope's services was in the $30,000 to $40,000 range.

What is the status of this engagement?

We worked with Black Antelope 2 years ago. Our work is complete. We had a very tight deadline. Everything had to be finished within 4 months of our engagement with Black Antelope.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

When we started working with Black Antelope, our company only had about 150 members. I had no team of my own and was working exclusively with vendors. I had to rely on Black Antelope as my technical advisors as well, in terms of site hosting. I was also able to reach out to Black Antelope later on for consultation, which is something that I greatly appreciated. Black Antelope knew our site and needs, so they provided valuable technical advice for free.

Our company has close to 500 employees at this time. Our website traffic increased tremendously. Even though not all of this is attributable to Black Antelope, having a much more robust website contributed tremendously to our success. We had significant peaks of traffic at times, but the site never went down.

Black Antelope helped us with initial SEO implementations, giving us core advice for this area. We definitely saw an uptick for Google search results.

Six months after we stopped our engagement with Black Antelope, we hired our own SEO person. Until then, Black Antelope acted as our advisor. Because the site was faster and more professional, our rankings went up, which was great.

How did Black Antelope perform from a project management standpoint?

The only negative feedback I have in this sense is that I was sometimes nervous about Black Antelope's ability to deliver something on time. I didn't see many of the intermediate steps at certain points, even though the work still got done in time. I know now that Black Antelope is a competent company, but since I wasn't familiar with them in the beginning, I had some doubts.

Many project vendors suggested using project management tools, but I'm usually resistant to this. I always preferred having calls and using email for our collaboration with Black Antelope.

What did you find most impressive about Black Antelope?

Black Antelope has good technical abilities and I always felt that I could trust them and ask their advice on hosting packages, what types of resources we should hire, and so on. Black Antelope didn't have a get-in-and-get-out approach. At one point, I wanted to use Black Antelope for maintenance. They were upfront about the fact that they don't prefer working on retainers as a business model. Black Antelope could have taken my money and strung me along for a while, but they didn't. Black Antelope did offer assistance for any urgent issues, even though their suggestion was for me to hire someone in-house. I appreciated this level of honesty and professionalism.

Are there any areas Black Antelope could improve?

I would appreciate more visibility into milestones. If Black Antelope is working remotely, the client needs to have a level of comfort.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Black Antelope could improve in terms of communication. We never missed bid deadlines, but we did miss some milestones.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Customization for Top-tier Research University

"Black Antelope's accessibility, ability to get work done on time and their high-level technical skills set them apart."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Black Antelope provided a development resource to transition the client's existing site to the latest version of Drupal. 

The Reviewer
 
5001-10000 Employees
 
Greater San Francisco Bay Area
Director of Technology
 
Verified
The Review
Feedback summary: 

Overall feedback on the site has been highly positive. The client is pleased with Black Antelope's accessibility, extensive technical skills, and ability to stay within budget were highlights of the engagement.

BACKGROUND

Please describe your organization.

We are a major teaching and research university.

What is your position?

I manage the department of economics, which is one of the largest teaching and research departments on campus. It's a very prestigious department, ranked in the top five in the world, with more than 1,000 students and tens of thousands of enrollments each year. We have a large number of faculty and staff, a lot of research is done within the department, and we issue many contracts and grants. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Black Antelope?

We needed to rework our website two years ago. Our original Drupal site had been done in-house and with the help of another contractor, but I wasn't the manager at the time. It did not look good and had many issues before we started working with Black Antelope.

SOLUTION

Please describe the scope of their involvement in detail.

Black Antelope worked on our website, transitioning it to the newest version of Drupal. We only worked with one person from Black Antelope, although there may have been other resources behind the scenes.

How did you come to work with Black Antelope?

I was talking with people on campus. It came to my attention that Black Antelope had upgraded the political science web page a few months ago. I liked the look of that page, so I reached out to Black Antelope. I believe that Black Antelope has since worked with other departments of the university as well. I received a few phone calls in time, asking for recommendations, but I don't know for sure that they've worked with anyone else.

What is the status of this engagement?

We started working with Black Antelope two years ago and we rolled out our website in January 2016. We have an ongoing relationship with Black Antelope.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

In terms of site design and aesthetics, everyone's been very pleased with it. It works well for our needs. It has content and event streams, as well as a large gallery of photos, which we were able to publish. Much of the color and photo management is done in-house, but the design done by Black Antelope is great. Overall feedback has been nothing but positive. Our technical contact from Black Antelope is very accessible and competent.

How did Black Antelope perform from a project management standpoint?

We were hoping to roll out the site in November 2015, but we finished it in the first week of January. There were some add-ons included later into the project, so the delay was expected. Black Antelope has been very good at working with project management tools, keeping us posted throughout the process and making everything clear. The work was essentially done on time.

Black Antelope used a web-driven project management tool through which I could log in and look at mockups and the project timeline. It was a fairly sophisticated tool with which we shared document and were kept updated.

What distinguishes Black Antelope from other providers?

I found our contact's accessibility to be very good. In my experience with tech consultants, they will drift at times. Black Antelope always responded to us within 12 to 24 hours to any email communication. I was also impressed with their technical skills. In my experience, there is a lot of pushback from developers when asking for anything that doesn't fit a particular theme. Black Antelope was able to produce anything we asked for, which was impressive. They did much of custom work, without being boxed into a particular theme. With Drupal in particular, working with themes requires knowledge for customization. Black Antelope's accessibility, ability to get work done on time and their high-level technical skills set them apart.

Is there anything Black Antelope could have improved or done differently?

The only challenge was working with Black Antelope remotely. I never actually met the team, but I was fine with that. I believe that Black Antelope was working nights, and their principal [Scott Hildebrand] is in Hong Kong, so it was sometimes tough to have a conversation on certain issues and to clarify Black Antelope through email. I don't think that there's something that can be done about this. It's simply the nature of the business. Black Antelope's skills, responsiveness and ability to get the work done on budget more than made up for this shortcoming. They could try to connect more to clients during business hours.

5.0
Overall Score I have recommended Black Antelope.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Efelle Creative

efelle is an award winning and nationally recognized interactive advertising and software development firm based out of Seattle, Washington that delivers highly functional and engaging web sites, web applications, eCommerce, graphic design, and online marketing solutions.

Founded in 2005, efelle has grown into an online marketing leader, with a successful history of working with companies of all sizes, from start-ups to fortune 100, as well as building partnerships with some of the largest ad agencies in Washington state...efelle has worked with over 460 clients in 28 states who have a combined annual revenue of over $45BB.

 Founded
2005
 Employees: 
10 - 49
 Avg. hourly rate: 
$150 - $199 / hr
Show all +
Seattle, WA
Headquarters
  • Efelle Creative
    1011 Western Ave. Suite 706
    Seattle, WA 98104
    United States
    206.384.4909

Focus

Service lines

Bizango

A full-service digital marketing and web design agency with a special focus on creating beautiful, clean websites that are easy to update. We provide design, content and strategic services to help our clients connect with customers, fans and followers online. Since 2006.

 Founded
2006
 Employees: 
2 - 9
 Avg. hourly rate: 
$150 - $199 / hr
Show all +
Seattle, WA
Headquarters
  • Bizango
    3301 Burke Ave. N #360
    Seattle, WA 98103
    United States
    206.462.4020

Focus

Service lines

Hum Creative

We are a full-service, client-driven design studio focused on creating and developing brands, experiences, and connections. Clients include: Skanska, Cupcake Royale, Penguin Books, Forterra, Starbucks, Microsoft, Lifetime, Vulcan, Cornish College of the Arts, Sellen, Atlantic Records, Molly Moon's, Corbis, and Juicebox.

 Founded
2010
 Employees: 
2 - 9
 Avg. hourly rate: 
$200 - $300 / hr
Show all +
Seattle, WA
Headquarters
  • Hum Creative
    206 1st Ave #510
    Seattle, WA 98104
    United States
    206.624.1061

Focus

Service lines

Sayenko Design

We build custom WordPress websites that are responsive, clean, modern, and user focused. A web design project is broken up into four phases - strategy, design, development, and training. At Sayenko Design, our web design workflow typically follows a set series of processes: 

 

 1. Defined Business Objective 
 2. Persona Development 
 3. Conversion Goal Identification
 4. Messaging Development
 5. Value Proposition 
 6. Wireframing 
 7. UI/ UX design
 8. Web Development
 9. SEO Implementation

 Founded
2009
 Employees: 
2 - 9
 Avg. hourly rate: 
$100 - $149 / hr
Show all +
Bellevue, WA
Headquarters
  • Sayenko Design
    1424 148th ave SE
    Bellevue, WA 98007
    United States
    425.445.7111
other locations
  • Sayenko Design
    9757 NE Juanita Dr # 100
    Kirkland, WA 98034
    United States
    425.445.7111
Key clients: 

LinkedIn, Brooks Running, Invention Development Fund at Intellectual Ventures, University of Washington, Bellevue College, and many more.

Focus

Service lines

Reviews

Web Design for Chess-Based Educational Company

"I loved working with him from the aspect of integrity, openness, and communication."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2015
Project summary: 

Sayenko Design updated company branding and designed a new WordPress website, focusing on ease of use and driving users to registration. They also provided some input on SEO and Google Analytics.

The Reviewer
 
51-200 Employees
 
Bellevue, Washington
Elliott Neff
CEO, Chess4Life
 
Verified
The Review
Feedback summary: 

Sayenko Design can make complicated or overhaul projects seem easy through their careful workflow and reliable communication. The team can capture vision and mission in one or few iterations of web design, and implement feedback well. They are transparent and have an eye for customer experience.

BACKGROUND

Introduce your business and what you do there.

Chess4Life is a company I founded in 2005. We teach life skills through chess primarily to elementary aged students. We’ve got the tools to empower others. Our goal is to reach one million kids a week learning life skills through chess. Our vision is to be the world’s leading provider of the tools necessary for developing these life skills through the game of chess. We’re part of Inc. 5,000 fastest growing firms. We have a short video on YouTube that shows what we mean by life skills through chess. I’m the founder and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

I’m a not a tech person and we needed a modern, mobile-friendly website to share our vision and mission. We needed a site that would be easy to use and update. We had an existing website but had moved to a backend platform to handle registration and we needed something that would interface to the backend.

SOLUTION

What was the scope of their involvement?

What I liked most was Mike gave us a very clear process to follow that was very detailed. I was able to share my vision and then hand it off to a detailed member of our team who was able to fill out the specs required. The process went really well. Mike delivered the product very quickly. We really liked his methodology of asking what we wanted to accomplish with each page instead of just putting content on the site. We gave them the branding elements we had and an idea of what we wanted. Mike had also helped us to update our branding. Mike mocked up the direction to go and was able to get 80% of what we wanted in the first draft. There were a few iterations because we were in the process of rebranding at the same time.

Mike is an expert in WordPress and that’s what he recommended for us. We love it because it allows us the ability modify things very easily. Before this, we had a site where the user registered on the same site and was fully integrated. Now we’ve removed that complexity on the backend which allowed us to move toward an educational front. We now have the core programs, the educational marketing, the key pieces, etc. to drive the user to registration. We needed to build out the content to make it user friendly, educational and aesthetically pleasing. It was a fairly simple site overall.

When we first started working with Sayenko, they were a pretty small team and Mike would give some work to his contractors to help on the project. I think we had three people working on the project. One time we had a call with Mike and another person who was an expert in helping with the crafting of specific words for SEO.

How did you come to work with Sayenko Design?

I knew Mike already and had met him a few times. I had seen some of this work and felt he was a great person to talk to. I reached out to him for help with our project because I felt very confident in him and the integrity of his work.

How much have you invested with Sayenko Design?

We spent under $10,000.

What is the status of this engagement?

The project was completed in six weeks during the year 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have any metrics. We looked at Google Analytics and Mike worked with us on that. We’re seeing traffic from multiple sources but no direct metrics. We’ve had a lot of compliments about our site.

How did Sayenko Design perform from a project management standpoint?

Our main point of contact was Mike. They had a very detailed, thorough process and followed through and were very good at listening to our feedback. I had a team member from our side handling the process and from what I heard, it was very smooth.

What did you find most impressive about Sayenko Design?

He’s thorough, detailed and has a real eye for the customer experience. He understands what it takes to have the site be visible to be able to achieve the goals we have. I loved working with him from the aspect of integrity, openness, and communication. I still use them for updates and I’ve referred business to them so that says a lot about how much I like them.

Are there any areas Sayenko Design could improve?

I’m a big picture person so I don’t really want to dive into the details, whereas Mike loves the details. I learned very quickly to hand off the project.

4.5
Overall Score - I’m so big picture that once you get to the details, I need to jump past that. Be sure to have a detailed person manage the project.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I don’t recall any issues.
  • 5.0 Cost
    Value / within estimates
    They’re not cheap and they’re not super expensive. It was good value for us. If you have a low budget, you might not want to go there, but if you want quality at a very reasonable price, they’re a great choice.
  • 5.0 Quality
    Service & deliverables
    Their openness and integrity in the process along with the end result matches up with your end goal.
  • 5.0 NPS
    Willing to refer
    I have already been doing so.

Web Redesign for Building Maintenance Subsidiary

"[T]he redesign process with Sayenko was well ahead of the redesign we did with the corporate website."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
July 2016 - Jan. 2017
Project summary: 

Sayenko Design completely redesigned a subsidiary website to enhance both aesthetics and SEO. The team provided full-scale assistance from initial design suggestions to pre-launch keyword optimization. 

The Reviewer
 
5,001-10,000 Employees
 
Anchorage, Alaska
Communications Director, Facilities Management Company
 
Verified
The Review
Feedback summary: 

Of the brand’s 13 associated websites, the site by Sayenko Design has earned the most compliments from internal and external visitors, contributing to a 7x increase in traffic. The project team’s dual UX and technical skill set ensured an attractive, modern final product. 

BACKGROUND

Introduce your business and what you do there.

I’m the communications director for a company, and the project we worked on with Sayenko was for one of our subsidiaries, a Hawaii-based facilities management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We had a really dated website that lacked a positive user experience and was not search engine optimized. We had a lot of challenges, both aesthetically and technically, as far as driving traffic to the website and getting consumers and buyers to make a decision once they got there.

SOLUTION

What was the scope of their involvement?

Sayenko did a full redesign of our old website. We went through an initial design phase where they came up with comps for what the site would look like based on surveys we’d completed. In the surveys, we outlined not only aesthetically what we were looking for but also what we were hoping to accomplish with the website, including who our target audience was, their profile, what kind of decisions we were looking for our customers to make once they got to the website, and how we could build the website to make sure that it was driving them to make those decisions or address that call to action.

Sayenko provided design comps that addressed some of those needs, and we reviewed them and provided feedback. They came back to us with revised comps, and then we got into the second phase, which was building the website. Sayenko created the website, and we did the copywriting on our end. We did have Sayenko do some SEO-specific copywriting on about 3 or 4 pages that we were looking to target for SEO. Sayenko made sure those pages were optimized with the appropriate keywords, and then we went into the final review and launch phase, which was more of an internal process.

How did you come to work with Sayenko Design?

We reached out to several firms before choosing Sayenko. Our company is based in Anchorage, Alaska, and our corporate website was built by another Alaskan company. Just by the nature of being in Alaska, there’s a limited skill set and resources in web design and SEO specifically available here. Typically, when you look at website vendors, they’re either really good at SEO but not aesthetics, or they’re good at aesthetics but not the SEO.

We knew we wanted to look outside of Alaska to find someone that would be able to meet both of those needs. We looked at companies on the West Coast because we wanted someone who was closer to our time zone for working purposes, so we looked at several firms throughout Seattle and in the greater Washington area. I think we also looked at a couple in Oregon and California. Ultimately, we found Sayenko’s proposal to be closer to what we were looking for, and it was within the scope of our budget.

One of the main goals for the redesign of the subsidiary website was to drive traffic to the website and to leverage that as a marketing tool. Sayenko seemed to have a really strong skill set in that area; SEO seems to fall well into their wheelhouse.

How much have you invested with Sayenko Design?

I think we invested between $10,000 and $20,000 with Sayenko Design.

What is the status of this engagement?

We probably started working with Sayenko in mid-2016, and we launched the website at the beginning of 2017. I would say the project was probably a 6-month process. I think Sayenko’s process is typically a little tighter. The end of the project was delayed on our end with getting loose ends tied up and making sure the content was reviewed, approved, and finalized. We also had some complementary projects, such as a video for the website, that were happening simultaneously that held it up a bit. Based on Sayenko’s process, the project probably would have taken about 3 or 4 months. Going forward, Sayenko will be our main design vendor, so we have a monthly contract with them where they’ll do updates to the website and the content management system and provide technical support as needed.  

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

It’s still early for us to have hard metrics because the website was only launched in January. I think SEO stuff can take up to a year before you know where you sit. We checked the website about a month ago, and the traffic had gone up sevenfold. But, it’s hard to look critically at that because a lot of the traffic may be due to the fact that it’s new, we have employees visiting the site, etc. I wouldn't use that figure as a good benchmark, but at least it’s promising.

We have about 13 subsidiary companies, and this website is by far the best we have right now. We’ve received a lot of complimentary feedback from our other companies who are now looking to do something similar because of the quality of this project.

I don't think our team is leveraging the website as much as they could from a sales and an SEO standpoint, but that’s more of an internal issue than it is an issue with Sayenko. Our team does not have a dedicated website manager, so in terms of updating the blog and site, it could be a lot better. Again, we’ve gotten a lot of anecdotal feedback from other business leaders saying that they’ve been impressed with the website.

How did Sayenko Design perform from a project management standpoint?

I worked mainly with the owner, Mike, who is great, and another gentleman, Matt, I believe. I know they’re a relatively small team. Mike was the project manager and kind of our overarching point of contact. He drove the visuals and the strategic direction of the website, and then Matt did more of the technical work and helped us with some of the SEO copywriting. He also helped with uploading content and images as we finalized those on our end, and I believe he was also developing the pages.

Sayenko did really well from a project management standpoint. I think they struggle with some of the same limitations that any firm of their size does; because they’re a small team, there are always going to be little kinks or hiccups related to that. We did have to work through some of those challenges, but overall, they did a good job of managing the project and driving the process forward, and the product was great as well.

What did you find most impressive about Sayenko Design?

We have the experience of redesigning both our corporate website and our subsidiary website, and the redesign process with Sayenko was well ahead of the redesign we did with the corporate website. The subsidiary website is much more user-friendly, including the content management system on the backend, which is focused for our organization’s workers. Our employees, who are not technical or IT-specific, are able to use it and manipulate graphics and text pretty easily, whereas we’ve had a number of issues with our corporate website. There’s a huge contrast between both websites.

Are there any areas Sayenko Design could improve?

The only challenge we faced a couple of times throughout the project was regarding change orders, and I think that goes hand-in-hand with any IT-related project. With website design, particularly when you’re working with people who are not web designers, you don’t know what you don’t know. There were a few instances where our team ran into things that we knew we wanted, and Sayenko would come back and say, “That feature will cost you another $1,000.” We had assumed that we would be building a standard website. I think there was a little bit of a communication gap in the initial process, especially when you’re dealing with non-technical people who might not be flagging issues, such as a sticky menu bar that still shows no matter how far you scroll down the page. Things like that that you wouldn’t think to outline in an RFP [request for proposal] because you're not a website person, but when you get there, you realize, “Oh, we really do need that.” It might have been nicer to know some of those things up front that would be recommended to include on the site, rather than having to come back and do change orders down the road. But, I think that’s just a learning process for both sides. 

4.0
Overall Score There are always going to be hiccups and issues, but overall we had a positive experience with Sayenko.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I think there were a few instances where we ran behind on some things, in part due to miscommunications and not being able to meet face-to-face. Sayenko addressed those issues pretty quickly, and they were responsive when we needed something immediately.
  • 4.5 Cost
    Value / within estimates
    I think that websites can cost up to $100,000 nowadays when you're doing custom sites. For Sayenko to do something of this quality in the $10,000–$20,000 range is pretty remarkable.
  • 4.5 Quality
    Service & deliverables
    We had a couple of minor struggles with Sayenko that I think are standard with any project of this scope, but overall our experience was positive.
  • 4.5 NPS
    Willing to refer
    I’ve recommended Sayenko to other companies within our family of businesses.

Responsive Site Design for Kayak Tourism Company

"Sayenko did great from a project management standpoint. We always knew where they were and what they were doing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Jan. - Feb. 2017
Project summary: 

Sayenko Design performed a complete redo of a kayak expedition website, providing a responsive look and feel to create a more professional image. 

The Reviewer
 
1-10 Employees
 
Gustavus, Alaska
Gary Carlson
President, Spirit Walker Expeditions
 
Verified
The Review
Feedback summary: 

Through Sayenko Design’s efforts, the site’s mobile bounce rate decreased by nearly 25% after the update process. The team’s reasonable price point, clear communication, and proactive project management facilitated a great short-term collaboration. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of Spirit Walker Expeditions. We offer guided sea kayaking trips in Glacier Bay, Alaska.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We had an 8- or 9-year-old website that was not responsive, and we needed to update it and turn it into a responsive site. 

SOLUTION

What was the scope of their involvement?

We had a limited budget, but we basically needed to redo our whole website. I talked to a number of different companies, and Sayenko was the only one that could do the project in our price range and appeared to have the capabilities to do it well. They had a thorough intake process, and we had a number of review processes and iterations that we collaborated with them on. That process went really well.

They built the site on WordPress, we populated it with content and photos, and then we launched it. The site is a pretty standard WordPress site. Given our budget and our needs, we didn't want anything too intricate. Sayenko also made it a lot easier for us to manage our calendar, which was great. I don't know how custom that was.

How did you come to work with Sayenko Design?

I got recommendations from friends, and I also looked for companies online. Sayenko was referred to me by another company that usually didn't do projects this small, but they knew that Sayenko often beat them on price for projects of this size. I thought that was a good recommendation.

How much have you invested with Sayenko Design?

I feel comfortable saying we spent less than $10,000.

What is the status of this engagement?

We started working on the project in January of 2017 and ended in February of 2017. I assume that if we want to update the site or make changes, we’ll go back to Sayenko to do that. We don't have anything else planned right now. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

One of the biggest things that drove us to make a responsive site was the bounce rate we saw from our mobile visitors. That bounce rate appears to have decreased by about 20% to 25%.

How did Sayenko Design perform from a project management standpoint?

Sayenko did great from a project management standpoint. We always knew where they were and what they were doing. They let us know when they needed stuff from us. That worked well. We mostly used email to communicate. They used a prototyping tool to share designs with us and allow us to make comments. I don't know if that falls under the project management side, but that was the only bit of technology we used for communication other than email.

What did you find most impressive about Sayenko Design?

We had a very tight budget. I would have liked to have had another $4,000 or $5,000 to do the work, but they took the project, even though it was small; they gave it their full attention and built a solid website for us that had a good visual design, which was more than I was expecting.

Are there any areas Sayenko Design could improve?

I don't know if this should have been in their service or not, but it would have been nice if they had helped us think a little bit more about transitioning from our old site to our new site in terms of maintaining URLs or doing redirects. I’m not sure that was necessarily part of their mandate, though, given the tight budget we had. 

5.0
Overall Score It was great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Sayenko met all of their deadlines.
  • 5.0 Cost
    Value / within estimates
    Sayenko’s cost was great. They redid our site, and I couldn't find anyone else to do the work for this price.
  • 5.0 Quality
    Service & deliverables
    Sayenko did everything they said they were going to do, and it all works well.
  • 4.5 NPS
    Willing to refer
    I certainly would recommend that folks consider Sayenko. 

Web Design for Boutique Sports Management Company

"He’s very realistic on the timeline and he always delivers."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

Sayenko Design created a WordPress website for a small sports management company to refine their professional image. They have created similar WordPress sites for multiple clients of the company, as well.

The Reviewer
 
1-10 Employees
 
Indianapolis, Indiana
Merhawi Keflezighi
Founder, HAWI Management
 
Verified
The Review
Feedback summary: 

Sayenko has a good eye for understanding the client's vision. The team is diligent in project management and communication, especially in implementing feedback. The sites and landing pages they have built are effective in achieving the end-goal of engagement.

BACKGROUND

Introduce your business and what you do there.

HAWI Management is an athlete management company that represents track and field athletes as well as world-class triathlon athletes. I’m the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

I wanted to have a more professional and vibrant website to make a good first impression on people we may not meet in person and it may be the first place they go when we give them a business card.

SOLUTION

What was the scope of their involvement?

The site was built on WordPress and is pretty simple. The site looks professional and is mobile friendly and easy to navigate. It has some video incorporated into it and a very nice landing page. The website is hosted on their server.

I have worked with Sayenko on several other websites for some of my clients as well. One of them started out as a simple site but has grown over time to include e-commerce, social media, videos, photos, etc. I’ve worked with Mike to continue to update the site in terms of content, layout, and e-commerce. It’s been fun to watch the website grow.

How did you come to work with Sayenko Design?

I knew Mike Sayenko when he was an Olympic trials marathon qualifier. He was just getting his business started and I’ve seen it evolve into one of the best in the industry.

How much have you invested with Sayenko Design?

I’ve spent over $10,000 with them for both of the projects I mentioned.

What is the status of this engagement?

We started working together in 2013, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We also have a submission form on our website, so we get a lot of leads for speaking engagements and prospective sponsors for my client. We also have a specific outreach for anyone interested in having my client coach and consult with them to help improve their running. So those are inquiries that come to our inbox on a regular basis. That shows that people are coming to the website and navigating it in such a way that they’re getting to know who we are and are eager to interact with us.

How did Sayenko Design perform from a project management standpoint?

Sayenko Designs under-promises and over-delivers. He lets you know what he’s capable of doing, what the timeline is, and what the costs are. I work directly with Mike and we communicate mainly through email and attached documents.

What did you find most impressive about Sayenko Design?

I really like the process Sayenko has for identifying exactly what the client wants. Sometimes there is a misunderstanding between what the service provider can provide and what the client is looking for. Mike and his team do a good job of making sure there’s clear communication on what the expectations are from the client. Once the expectations are clear, in writing, and authorized, then they execute on that plan. He let me preview the site before launching it making sure I was satisfied with the results.

I know Mike does SEO really well but we haven’t utilized that as much because we’re not looking for tons of hits on our site. We just want to make sure that the people that find the website have a great experience. He’s a big advocate of SEO to make sure the website is a top hit for your industry, so we may utilize that more in the future. The timeliness has always been great and that’s been an issue with other firms I’ve used. He’s very realistic on the timeline and he always delivers.

Are there any areas Sayenko Design could improve?

No. So far, everything has been good.

4.5
Overall Score I’ve really enjoyed working with Mike, learning from him, and having a system. Now that we’ve done a couple of websites together, I know what to expect and I’m better prepared to be a good partner to him and vice versa.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They have always delivered on time. Sometimes when I have a sense of urgency and I need something done quickly, it may be unrealistic of me and I like that Mike and his team are able to give me a more realistic timeline.
  • 3.0 Cost
    Value / within estimates
    I’m not aware of the pricing of other firms. I know it’s expensive and sometimes I feel I’m paying a premium. At the same time, I would prefer to pay a premium for great service and meeting deadlines.
  • 4.0 Quality
    Service & deliverables
    The quality is great.
  • 4.5 NPS
    Willing to refer
    I’ve referred him already and will continue to do so.

Sub-Domain Development for Theatre Association

"Sayenko Design was always clear and upfront."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Sayenko Design built a custom WordPress website to showcase a company’s services. They offered thoughtful solutions and successfully optimize the site’s potential.

The Reviewer
 
51-200 Employees
 
Seattle, Washington
Marketing, PNTA
 
Verified
The Review
Feedback summary: 

Sayenko worked diligently and professionally to deliver a beautiful website at a good value. They were proactive about getting what they needed to do their job well.

BACKGROUND

Introduce your business and what you do there.

 

I’m the head of marketing at a theatrical supply house that does event engagements, rentals, builds, and draperies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

 

Because our company does so many different types of business, one website didn't really reflect all of those different areas incredibly well. We'd received an enthusiastic recommendation for Sayenko Design from one of our business partners, so we engaged them to do a specialty subdomain for our event services group.

SOLUTION

What was the scope of their involvement?

 

We contacted Sayenko Design and exchanged a few emails, and then they came to us to figure out who we are and what we’re about. We discussed the process and what the division of work might be, and then they gave us some options, which included everything from a bare-bones site to the dream site we could have with an unlimited budget.

 

Once we determined where we wanted to be on that spectrum, they used WordPress to build the site. One person worked on the site’s design and infrastructure. Another one really worked on keyword discovery and copy. They were really good at keeping on our case to provide them with customer testimonials, event images, and other content pieces that would make the site effective.

 

What event services does is provide the technical underpinnings of a successful live event. That means lighting, sound, video, and staging. Sayenko Design helped us figure out how to effectively communicate what event services is, and what our customers are getting when they hired us. Now, we have an incredibly visual website that is divided into appropriate event types and customer categories with keyword-ranked information about each event.

 

How did you come to work with Sayenko Design?

 

We belong to an industry association that recommended Sayenko Design to us out of the blue. The people within the event services department had been pushing for a more robust and focused web presentation. I've launched a lot of websites in the course of my 15-year career, and when I spoke to the people at Sayenko Design, you could tell that they absolutely knew what they were doing. They knew best practices, and they had a keen grasp of effective workflow and project management. We didn't even bother bidding out the work. We received a strong recommendation and the initial interview went well, so we went forward with them.

 

How much have you invested with Sayenko Design?

 

I want to say we invested around $5,000 with Sayenko Design.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

 

Unfortunately, around the same time that the new website was launched, our event services department experienced substantial personnel changes, so we really stepped back from promoting the site during that time of upheaval. The website is still active today, but I would have a difficult time giving you any hard metrics on it. The current people running the department have absolutely made use of it — not as much as we’d hope, but it has been updated to a certain extent. It’s being maintained appropriately; Sayenko Design and our team are occasionally adding content. The website continues to be a useful marketing tool that drives good leads.

 

How did Sayenko Design perform from a project management standpoint?

 

Sayenko Design was always clear and upfront. We used emails and phone calls to stay in touch. They had no problems sticking to their deadlines, and they were good about prompting us to provide the content we had agreed to provide. I know the entire process would have been much faster had we been providing the assets requested of us in a more timely manner. At no point were things lagging because of Sayenko Design.

 

What did you find most impressive about Sayenko Design?

 

Sayenko Design was professional and efficient, and they provided a fair value for the price. I wish our own internal issues had not gotten in the way of maximizing the value of the great new tool they had provided us; what they did provide was exactly what we needed.

 

Are there any areas Sayenko Design could improve?

 

I can’t think of any ways Sayenko Design could improve. They did a fantastic job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Design for Magician

"The amount of clicks and the click to conversion rate I am getting far surpassed what I expected."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2016 - Ongoing
Project summary: 

Sayenko Design created a website, designed branding materials, updated content, and ran SEO to establish a presence for a magician in a new market. They continue to work on enhancements to the site.

The Reviewer
 
Sole Proprietor
 
Seattle, Washington
Mark Schaefer
Owner, Mark Schaefer Magic
 
Verified
The Review
Feedback summary: 

6 shows were booked within the first 10 days after launching the site. The client now has repeat customers and is constantly complimented on the professionalism of his materials. The level of personal attention and strategic suggestions from Sayenko Design distinguishes them from competitors.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Mark Schaefer Magic Entertainment Company. I specialize in corporate magic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

I had just moved here to the Seattle market from Los Angeles. I had an outdated web presence and little to no social media. Back in Los Angeles, most of my business came from word-of-mouth. I really wanted to establish a cleaner, more corporate look because that’s my clientele. I also wanted help to establish a presence here in the Seattle area, given that I had no presence here before moving.

SOLUTION

What was the scope of their involvement?

It started off with a call to make sure that we were a match for each other and then I really talked to him in-depth. They actually had a really good process that helped me extrapolate what I was trying to do in my words. Then they presented it back to me with how they envisioned it and how they thought the process should flow. They discussed everything, from persona creation, to what market I was trying to reach and the type of content that I wanted to put up there. Their work included search engine optimization, blogging, and some analytics around my website. They introduced me to targeted AdWords and how that process works, whether it’s Facebook or Google. From start to finish, they helped me not only create a new brand, look, and logo, but a complete refresh. Aside from my website and graphic content, they created my new logo, business cards, stationery, everything. The website was all done in WordPress. They added some plugins to WordPress for scripting such as MailChimp.

I also have an interactive portion that I do with my audience to drive them to my website. That was Mike’s idea. I took the creative side of the magic and he did the programmatic coding for the backend. We just launched that about 30 days ago. I used him recently for some analytics questions and tweaking that I needed. We also did an update of the content, videos, and pictures that we are going to be putting back up.

How did you come to work with Sayenko Design?

I found Mike via a referral from another friend in the industry. Initially, I reviewed 4 different companies. I like to support local businesses, but 2 of the agencies that I spoke to were not even in the state and the other one was very far away. Mike is local here. That was only 1 deciding factor, though. Mike had never worked with a magician before, so he was really eager to take on this challenge. He very quickly gave me his pitch. Once Mike took all my information, he walked through their methodology, how they would attack the project, their timing, and the duration. He did so in such detail that it really made me feel comfortable that he would deliver a product that I would enjoy.

What is the status of this engagement?

We launched last year, so it’s been 10 to 12 months. We worked on it and then we put it on hold for a bit, and then we came back to it. We actually had a soft launch in the first weeks of January 2016 and we went live in February. I will absolutely continue to work with Mike for other engagements.

How much have you invested with Sayenko Design?

I spent $6,000 to $8,000 total for my project from start to finish.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Actually, it’s a perfect day to have this call with you. I got 2 really big contacts today commenting on my site and how they found me. Literally 20 to 30 minutes ago, I got a contact from a very large entertainment agency here in the Seattle area. They have a lot of interested people and wanted to know if I could be part of a 4-month show downtown in Seattle. They were commenting on the website, how fast it is, and how clean it is. This is the only brand I have in the Seattle area as far as imagery and such, and it’s been serving me well and driving people to my business.

Right away, I’ll say in the first 10 days of my side launching, I got 6 shows booked. I asked how they all found me and they said they found my website through a Google search. Even before I performed and signed contracts with these folks, I was getting comments about how the presence of my site looks exactly like the image that they would want from an entertainer. It’s clean, crisp, and corporate looking. The amount of clicks and the click to conversion rate I am getting far surpassed what I expected. The bounce rate is also very low compared to the industry average. Also, we added the ability to sign up for my newsletter. Within 2 weeks, I got several hundred people signed up. I was like “Wow. What magic is he working?” He also helped me to launch a Facebook ad.

I’ve done magic for all of the top 10 Seattle-based corporations on a repeat basis. I didn’t have that before launch. When I look at my competition in the area, with the exception of 1 person now, everyone has a pretty weak, outdated web presence. A lot of times, I don’t get to speak to a potential buyer. They see my website and that’s their first impression. I was really focused on having a strong, fast impression that conveyed who I am and why would it be beneficial to hire me. A lot of times, Mike challenged me to think differently and I think it’s paying off.

How did Sayenko Design perform from a project management standpoint?

They actually are really good at that. They are very upfront about deadlines. They were chasing me down for things that they needed from me. I jokingly say it was a nightmare then because I was so busy, but they were trying to make sure they met their deadlines, which really paid off. Their process and follow-up pushed me to make sure that we kept the project moving forward. They fire off messages to me to review things and to follow up on requests for information, whether it’s keywords, imagery, or reference content. Any delay was always because of me. Mike literally—I don’t know how he does it as it’s a small company—gets back to me right away. I never wait more than 24 hours for a response.

What did you most impressive about Sayenko Design?

I would go back to one of the reasons I hired them. It’s not the cheapest solution or one of these inexpensive site creation promises. He really took the time to get to know me and to understand the business. The competitive analysis that they did for me at the beginning was amazing. I had just moved here and I didn’t know my competition in this area. His focus on detail and his passion around the call to action was great. He doesn’t just take any work—he really drives and wants a long-term partner, not a customer. He proactively will call me and say, “I noticed this month that your conversion is really high. What is it that you’re doing and how can we help you repeat it?” So I see Mike as kind of a business consultant to me, someone to bounce ideas off of. That’s something that people that work with him should know about. He is going to take time to really understand you and your business. It’s not just a short transaction and then off to the next customer. At least, that was my interaction with him.

Are there any areas Sayenko Design could improve?

The only thing that I would say would be that he can’t scale. As his business continues to grow, he should make sure that he has people that are able to help him grow. A lot of times, people like myself need things really quickly. His success in business and the amount of customers coming to him probably make it tough for him sometimes. I work directly each time with Mike, but then he outsources it to somebody else and then they call me and then I call Mike back for the most part. Again, it’s not a weakness. I just think that as his business grows, hopefully, he will hire more people so that he can scale even more.

5.0
Overall Score Mike and his team want you to succeed. He’s been proactive about continuing to be a business partner to me. I don’t know how he does it with so few people, but he does it.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They really hold the customer accountable. A lot of the times, the pressure they put on me was good and actually exposed that I was the one holding things up.
  • 5.0 Cost
    Value / within estimates
    The amount of money that I spent with him on the project immediately paid itself off. I covered my costs in the first 3 shows. Those shows were driven by people who found me on my website. I feel really good about what I spent.
  • 5.0 Quality
    Service & deliverables
    They exceeded my expectations. They were very able to deal with lots of little changes and questions I had the entire time, no matter how silly it may have seemed. They always made it feel like it was no problem.
  • 5.0 NPS
    Willing to refer
    Very high. I just did yesterday.

Web Design for Care Package Startup

"I really liked that they were local, available, and that they're a small business."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Nov. 2016
Project summary: 

Sayenko Design created a WordPress site with e-commerce functionality to serve as an additional marketplace for the client, a food care package startup.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Owner, Care Package Startup
 
Verified
The Review
Feedback summary: 

The site's design works well and there have been very few bugs. The client liked the personal touch and level of attention from Sayenko's team, though clarity in pricing is an area for improvement.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a company that sells care packages containing food products on the Internet. We mostly sell on Amazon as a third-party seller.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We wanted a website built for a new product line. Before Sayenko Design designed and built our e-commerce website, Amazon was the main way we sold our products.

SOLUTION

What was the scope of their involvement?

We hired Sayenko Design to create our WordPress site because we wanted an additional external marketplace for purchases. We also wanted to increase our marketing and visibility to customers. After the site was launched, they helped troubleshoot issues with payments and orders so that everything ran smoothly. Sayenko Design also did a marketing review. We’re still paying them to host the site and provide some minor monthly maintenance support and updates.

How did you come to work with Sayenko Design?

I originally had reached out to 5 or 6 different web companies in the Seattle area, and Sayenko Design was one of them. I contacted some of his former clients and altogether he just seemed like the best option. He owns the company and he seemed like he was available, and I like working with people who are available. At the time, he seemed to be the best option for us.

How much have you invested with Sayenko Design?

We’ve paid around $20,000 for their services.

What is the status of this engagement?

We started working together about 3 months before we launched the site, which was around the end of November. It was done by then or the most part, but there were definitely some kinks we had to work out a week or 2 after that.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It’s hard to quantify. Our customers haven’t had many issues with ordering, so in that sense, the site is effective at doing what it’s supposed to do. The design also works really well. I’ve had friends and family check out the website and they like it and think it works.

The traffic has been disappointing, but I wouldn't blame Sayenko Design for that. It’s probably more because of the reality of how people shop online. We do a lot of business on Amazon, and we thought we would be able to do well on our own website. I think SEO and marketing just need to be ramped up.

How did Sayenko Design perform from a project management standpoint?

They did fine from a project management standpoint. Communication was tough sometimes, but overall I think they’re pretty responsive, especially the last week before the website launched. They definitely stepped up that week and worked really hard to make sure we got everything done. We mostly communicated via email, but there were a few phone calls and online conferences. There were a couple of different stages of the project where he was coming up with a lot of ideas and did a lot of the design work on his own. Toward the end, we were collaborating a lot to complete the finishing touches. Most of the work was done between Mike and a partner who’s more of a WordPress professional.

What did you find most impressive about Sayenko Design?

I really liked that they were local, available, and that they're a small business. I’m a small business, so I appreciate that. A lot of the web firms around Seattle are big multi-million dollar firms, but I like to work with smaller companies, so that was nice.

Are there any areas Sayenko Design could improve?

About midway through the process, I was a little worried the website wouldn't be done in time because he left for a vacation a week or 2 before we were supposed to launch the website. That being said, he did kick it into high gear when he got back and he met the deadline in the long run. But I had no idea he was going to do that. Sometimes when companies disappear on you, they don't come back.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Development for Federal IT Consultant

"[T]hey have a great way of walking people through a project."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Sept. 2015
Project summary: 

Sayenko Design developed a simple, fixed-page WordPress website and designed PDF brochures for the client. They also provide hosting services.

The Reviewer
 
11-50 employees
 
Washington, DC
Richard Oestreich
Owner, Blackspoke
 
Verified
The Review
Feedback summary: 

The client is extremely pleased with the final product and is grateful that Sayenko implemented their idea with little pushback. Aside from a minor hosting issue, there have been no problems.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president of Blackspoke, a government contracting company. We are primarily IT consultants for the federal government.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We were trying to establish credibility by having a professional web presence for our company. We wanted a static one-page presence.

SOLUTION

What was the scope of their involvement?

It was pretty straightforward. Sayenko did a WordPress template-based website design. It incorporated some custom photography that a local photographer did of the actual employees and myself. They did some PDF brochure design as well. It's a non-interactive static site that just provides information about the company. They did most of the technical implementation. I had a pretty well-formed idea of how I wanted it to look and the sites that I liked. We wrote all the content ourselves as it would have been challenging for someone else to write our content. Sayenko did do a little bit of tech editing and content editing, but that's about it.

How did you come to work with Sayenko Design?

I did a web search. We found a company that was a little too expensive for what we wanted because we didn't want anything too advanced. Fortunately, that company recommended Sayenko Design. I don't know if it's changed, but at that time they were taking on slightly smaller engagements like our website .

How much have you invested with Sayenko Design?

We probably spent around $10,000 on the website.

What is the status of this engagement?

We worked with Sayenko Design from May 2015 to August or September 2015. We pay them a monthly fee for hosting as well as updates to WordPress. We haven't had the need to do any updates but if we do, we have discussed a ballpark figure for it.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

They did a great job. It's a great site with fixed pages, exactly what we wanted. We've had a lot of compliments on the site and it’s been well-received. I don't have any objective measure of how successful it's been. I'm very happy with the finished project.

How did Sayenko Design perform from a project management standpoint?

We're on the East Coast and they're on the West Coast, so we primarily used email for communicating everything and that was fine. We're a relatively small company and I took this project on directly as the owner. There wasn't a lot of bureaucracy on our side and I interfaced pretty much directly with Mike. It was easy to coordinate things because, at the time, both of us were relatively small companies.

What did you find most impressive about Sayenko Design?

I think they were good. I know that they have a great way of walking people through a project. I'm probably a different use case because I had a really well-thought out idea of what I wanted. The one thing I will say is Mike did a really good job of implementing my vision, which is not always easy to do for people who have their own ideas and are good at their particular job. Sometimes it means saying, “I wouldn't do it that way but you're the customer.” He did a really good job of doing some things that weren't his. He would make recommendations about things. I appreciated their flexibility in implementing someone else's vision that's not necessarily what they would have chosen to do. It turned out well.

Are there any areas Sayenko Design could improve?

They went through some struggles with their hosting provider that has since been resolved. We had a couple of issues with the site going down due to denial-of-service attacks, someone maliciously doing something so the provider shut down access to the site. That happened 6 or 8 months ago but it hasn't happened since. I know right around that time they switched to a new hosting provider, cloud provider. It's been resolved and I wouldn't necessarily consider it their issue anyway. Granted, they chose the provider. but it wasn't anything they could directly control.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were great. If there were ever any problems, it was generally on our side.
  • 5.0 Cost
    Value / within estimates
    They offered the lowest price of the people we met with.
  • 5.0 Quality
    Service & deliverables
    The only deliverable we held them to was the website and we're very happy with it.
  • 5.0 NPS
    Willing to refer
    We're happy with everything so far.

Web Design for Life Coaching Company

"Sayenko Design knows what works. They provided more value than what we requested."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
July - Sept. 2015
Project summary: 

Sayenko Design built a WordPress website, designed a logo, ran an email campaign, and created a blog that integrates with the client's social media accounts.

The Reviewer
 
1-10 employees
 
Seattle, Washington
Wayne Johnson
Rise Champion
 
Verified
The Review
Feedback summary: 

Sayenko Design was detailed oriented, creative, and engaging. The client is receiving leads from the site and is impressed with the cutting-edge designs that were produced.

BACKGROUND

Introduce your business and what you do there.

My wife and I are independent distributors for a company called AdvoCare. We have one of the largest distributorships in the country for the company. We train people to use our products, lifestyle supplement packages, and systems. We develop business and build up distribution for the company as well. Those are the 2 facets of our company. 

Our personal brand is Rise Champions. We have our website RiseChampions.com that coaches people about our business or our products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

We feel like when we’re face to face with people, we generally get the business that we want. We wanted our website to bring our personality to life in a video form. The website should show what it’s like to meet us and hear our story firsthand.

SOLUTION

What was the scope of their involvement?

Sayenko Design did a branding overhaul for our Rise Champions brand. They worked on the logo as well as a simple layout for the page that made people curious about us. People who go to the site would hear stories, see testimonials, and connect with us. They did everything that goes into a 5-page website, which was built on WordPress. Sayenko also set up a blog where we could post articles and things. That blog is connected to Facebook and Twitter. They also set up an email campaign for people who want coaching on our products. We can gather their information, send them a customized program, and follow up with them appropriately.

How did you come to work with Sayenko Design?

I met him at a business networking event. He was a guest of someone else that I knew in the group. It was someone that knew him personally, so that helped. Then I went to his site and looked at the work he did for branding. We liked his designs and everything about the style that he created for people. That’s what originally attracted us.

How much have you invested with Sayenko Design?

We paid $8,000 for Sayenko Design’s services.

What is the status of this engagement?

The project started in July 2015 and was completed in September 2015.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Sayenko understood what we were trying to do with the site. They nailed that first-person experience that we wanted so that visitors feel as if they are just sitting down with us. We intentionally did not try to do a lot of SEO and web search because our business is more relational. The site is intended as an introduction for people who’ve met us in person. Those people can go to the site and see our story and who we’re already working with. It’s allowed a lot of them to say, “Hey, here’s the people that’ve helped me. Go check out their story. We’re excited to see how they can help you, too.”

There was a wow factor and a lot of people were jealous of the site that we created. Actually, I’ve seen a lot of people copycat some of what we’ve done. People in our business have tried to emulate it. To quantify, we have 100 leads every month that come to the site, and we convert 10 of them into paying customers. We don’t really track that. We’re really happy with the results that we’ve had. We’ve considered cranking up our advertising a little bit, but honestly, business is good. We have a lot of clients already. We know that we could turn it on if we need to, but so far we haven’t had to turn that on.

How did Sayenko Design perform from a project management standpoint?

They were very organized. I could see his calendar and he would call me exactly when he told me he was going to call. He was definitely disciplined about getting back to us. They were always super responsive. Whenever we consulted them, they gave us good advice. It was nice that they were truthful about things, too. “We shouldn’t do that,” or “Yeah, we can do that.” They listened and tried to really understand our business. It felt like we were able to bounce things off because we have a unique business.

They were also very detail-oriented when describing how to get more traffic and things like that. Almost too detailed for me, which is good because that’s not my strength. We received robust documents about strategy and comparisons to other sites and competitors. I also got a lot of takeaway about search optimization. The information they gave would really help us do more things with our site, should be want to be able to do that. A year later, they were even able to resend the documents that I lost in my email. They’ve definitely got it dialed in and really did things differently. I’ve worked in technology before and ran projects, so I’ve seen the good and the bad of project management. Sayenko definitely handled it well.

What did you find most impressive about Sayenko Design?

I was impressed by the cutting-edge design and the clean look. It’s different from what a lot of people are putting out there, and it’s pretty relevant and hip. Sayenko Design knows what works. They provided more value than what we requested. It was more than the basic, “Design me a website.” More than a year later, they still responded to my inquiries. When I have questions or different thing come up, they’ll still take my call and discuss things. The best part is they didn’t charge me for it. If I were going to do add things, I would expect to be billed for it. But they’ve definitely responded and helped answer questions along the way. In my 14 years in business, I’ve probably had my website done about 8 different times. I haven’t had anyone do it this thorough with as much documentation, support, and professionalism. They definitely worked way beyond, and that’s what I was most impressed with.

Are there any areas Sayenko Design could improve?

None.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re not extremely expensive, but you get what you pay for. I feel like I got great value for what we paid.
  • 5.0 Quality
    Service & deliverables
    I feel they over-delivered on quality, design, and documentation.
  • 5.0 NPS
    Willing to refer
    I’ve referred them to several people who've asked about our site.

Digital Strategy for Client of Creative Agency

"Sayenko Design was easy to work with. They were responsive, and they came through when we were trying to push something out very quickly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2015 - Aug. 2016
Project summary: 

Sayenko Design was hired to develop a WordPress website for a customer of the client. They provided hosting and security services and managed the client's digital marketing activities.

The Reviewer
 
Sole Proprietor
 
Seattle, Washington
Alyssa Moore
Owner, Eko Creative
 
Verified
The Review
Feedback summary: 

The new website was well received by the client and helped make internal operations more efficient. Sayenko Design was very professional throughout the engagement and their knowledge of AdWords was top notch.

BACKGROUND

Introduce your business and what you do there.

I am the owner of Eko Creative. We provide marketing services for other companies and clients. Our client was the Invention Development Fund. Their business allows clients to access inventors and work with them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

Our client's biggest goal was the ability edit this new site themselves. They had to contact an IT [information technology] person when they needed to edit things in their previous website.

SOLUTION

What was the scope of their involvement?

Part of the reason we went with Sayenko Design is because it offered a more holistic program. That included a marketing perspective on the voice of the website. I had already done a lot of work with my client in terms of what we wanted to say on the new site. We also did a lot of work in determining what kind of sites we liked. Then, we brought Mike [Sayenko] of Sayenko Design into the project. I think he does a lot of that with other clients, but we skipped part of that.

He built us a new site on WordPress – that was the platform. He made the back-end user-friendly. It was a fast turnaround considering it was a whole new site. He worked with us during a period of a month and a half – six to eight weeks – to fine tune the site into something that we wanted. We were able to launch with a phase one home page, and then we built the site further after we launched it. We kept building out different pages and features. The site had case study pages, portfolio pages, and service pages. It also had features for movement and animation as we added video. Sayenko provided all the hosting, updates, and security.

I was in charge of the inventor side of the website, pages that we put out there to the inventors. We needed to create templates that I could then duplicate for other requests for invention. For this requirement, I worked closely with Mike. Then, we started targeting the client side and the inventor side. Once that started, Sayenko Design helped us add Google AdWords, banner ads, and display network ads. We also had a monthly report of the analytics of both the site and the advertising that we were doing. In a way, Sayenko Design was managing our entire digital presence.

How did you come to work with Sayenko Design?

My client wanted a local person, but we also sourced some that were not local. Sayenko Design was one of those options that I presented to my client. Initially, I located around seven designers. The reason we chose Mike after doing all those interviews was because he was offering a full service. He would do the hosting, security, and backups. Plus, he would help with the AdWords and the design. We could also have as much or as little support as we wanted once the site was up. I think that there's many places where they are focused on the design, but they're not going to help you manage any of your hosting or vice versa. That was nice.

How much have you invested with Sayenko Design?

We spent around $8,000 to $10,000 initially to build the website. Mike provided a set rate for the initial website project. Once we got through the scope of our initial website build, Mike worked with us at $100 an hour for additional things we needed design-wise. We also used the Sayenko Design maintenance plan for hosting, which was $40 a month. In addition to our website build, we paid $6,000to set-up our AdWords campaigns (several), then once we started doing regular changes, we spent anywhere from $3,000 to $5,000 a month. This amount does not include the AdWords spend, just Sayenko Design's services. Over the course of a year, our spending was around $50,000 to $60,000 if you total it all up. There were other one-off tasks that probably cost more.

What is the status of this engagement?

Our relationship with Sayenko Design lasted for about a year and a half. He pitched to us on August 12, 2015, and we had a statement of work to him by August 25. Our first website meeting was on August 26, 2015. We went live with our website in mid-September. That was just the initial page, but we started adding features at the end of September to October. It was by November and December that we started doing all the inventor landing pages and templates. We hired him at the end of August, and I think he had the first round out for us within four weeks. Then we just kept adding to the site.

We discontinued the relationship just recently, around the start of August of this year [2016]. It had no bearing on Sayenko Design at all. It was strictly because the Invention Development Fund spun into an entirely different company. They decided to go with a bigger agency for their design, collateral, branding, and website. It had nothing to do with Mike. We're happy to recommend Mike. He was awesome.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Anecdotally, we got incredibly good feedback internally and from our client. When they saw the new web page, it was almost transformational from what they had had before. From an internal marketing perspective, it made the team workflow much more efficient. The team was more productive because they could edit in real time. That is something that all websites should be able to do nowadays, but my client didn't have that.

The business model isn't simple. It's not like, "You want to buy blue shoes? Click on an ad and buy them." They worked with us to do more experimental AdWords because we have to build relationships with both our inventors and our client. We definitely were able to generate brand awareness. There were a lot of contact forms and lead generation, although I don't have specific numbers. During the course of our AdWords campaigns, we definitely saw increased traffic flow and click-through flow. The Sayenko Design team worked with us to tailor and tweak it to be more effective. The spend went down, but what we were getting was more relevant, so that was good.

How did Sayenko Design perform from a project management standpoint?

Sayenko Design absolutely met timelines. In terms of communication, Mike was very quick to respond. As we were building out something more recently, he started using Asana. It is a project management tool and he invited me to be part of it. It was helpful. Sometimes, it's hard when you're giving feedback on a website to put it in an email and say, "OK, in this section, we want this change – that kind of thing." It was a little challenging because we have a team of three people putting our input together. We had to make sure that nothing was missed. Overall, Mike was responsive. If we noticed that something got skipped, he addressed it immediately, so it was not as if it caused us any major harm.

What did you find most impressive about Sayenko Design?

The Sayenko Design team was awesome. Seriously, their AdWords guy is one of the best I have ever worked with. He was great. Mike was also super helpful. Any time we got stuck, he was responsive and helped us fix little things. I think that he is incredibly professional.

Even from the pitch, he had a deck. He had looked at who we were as a company and what our message needed to be. Design-wise, we wanted something that was simple, clean, clear, and not busy. That's his style and that meshed with us. I think that's why we ended up going with him. He was actually a little bit more expensive than the some of the other vendors, but not prohibitively so. What he had to offer was worth the price.

Are there any areas Sayenko Design could improve?

Probably the only thing to improve was our email communication. We had these long email exchanges. A particular update might get skipped, and we'd have to remind him because it was lost in an email. Then, we started doing more bite-sized stuff in headings, which helped. It was a communication thing that was resolved.

5.0
Overall Score Sayenko Design was easy to work with. They were responsive, and they came through when we were trying to push something out very quickly.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They sometimes overachieved and could deliver quite quickly. We got the deliverables that we asked for, oftentimes faster than we thought it would happen.
  • 5.0 Cost
    Value / within estimates
    I think they’re a good value for your money, but they’re not the cheapest website designer out there. For what you pay, you get a lot of value. It’s just that they’re not inexpensive.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’m likely to do so. Actually, he was a referral to me from a competitor, so that was cool.

WordPress Development for Rock Quarry Company

"I liked that [Sayneko] had a solid vision for how to make our website work."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Mar. - May 2016
Project summary: 

Sayenko redesigned the client's outdated website, adding a blog, organizing the service pages, and implementing a contact form. They provided in-depth SEO services, using Google's ranking algorithms and keywords and phrases.

The Reviewer
 
51-200 Employees
 
Graham, Washington
Eve Hart
Media Specialist, Washington Rock Quarries
 
Verified
The Review
Feedback summary: 

The new site has generated 1,000 new sessions and between 30 and 35 form submissions each month since its launch. The client has received several new large contracting clients from the site.

BACKGROUND

Introduce your business and what you do there.

Washington Rock Quarries is an aggregates and material supplier. Basically, we're a rock quarry. We blast for materials and crush them for use or screen and grade them. We produce gravel, sand, topsoil, and ground rock. I am the media specialist for Washington Rock Quarries. I help with various projects and assist the sales team in creating advertising materials and maintaining the website. I was the project manager for the website creation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sayenko Design?

The son of one of our employees built the old website, and the only experience he had was a high school website design class. Our old website wasn't doing much for us. It provided contact information, but that was about it. Our website didn't show up on the first page of the search results on Google. I think if you went a couple of pages in you might find it, but we were competing with many local businesses to place on search results.

A big challenge was figuring out how to display our materials. The previous website just had a couple of pages with a bunch of pictures on them. It was disorganized and not very helpful. I had a rough idea of what I wanted the website to look like and how it should function. I had text and photos. We needed to come up with an overall design and figure out how to display the products in a way that would be useful to users.

SOLUTION

What was the scope of their involvement?

Sayenko Design helped present our company through text so that we would rank in search results. They did SEO [search engine optimization] and organized the home page so that it was user-friendly. Google has certain algorithms to determine how your website will rank. They helped to eliminate some of the problems we had like broken links and pictures that weren't the right size. They also helped us figure out keywords and phrases that would help us rank better.

Sayenko Design built an entirely new website on the WordPress platform so that I could edit it. They added a blog, and they organized our service pages. They made our contact information more accessible. They added a form so that people could contact us. It was a complete overhaul.

How did you come to work with Sayenko Design?

I Googled a bunch of companies, and I must have talked to 10 or 15 of them. I interviewed a couple based on their price points. Then, I made a preliminary decision about which one I thought would work best. I presented it to our sales team, and they agreed with me. I thought about a place in New York, but I went with Sayenko because they're local, and they had consistent reviews on Google. I also liked their portfolio.

How much have you invested with Sayenko Design?

We spent about $15,000 on the website itself. Sayenko Design also has a maintenance fee, around $70 a month. We paid about $800 upfront.

What is the status of this engagement?

We decided to work with Sayenko Design in the beginning of March [2016]. The website was completed in the middle of May.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We've been getting about 1,000 new sessions and about 30 to 35 form submissions on the website per month. We've received a couple of new clients, large contractors who found products or information about us on the website. Contractors would typically call us on the phone to ask for a quote. Now, many of them use the Contact Us form on the website to ask about materials and other information.

How did Sayenko Design perform from a project management standpoint?

I mentioned in my Google review that Sayenko Design had some room for improvement in this area. Sometimes, I wonder if they had an account manager who manages everything. Overall, they seemed to be not communicating with each other about the project. There was some disorganization. For example, I worked with Matt [Sheeks], who was the SEO guy. It was good working with him, but I didn't start working with him until after we had decided on the overall format for the site. The problem was that he had some suggestions about content organization and the different sections of our website. That was a bit frustrating because we had already decided on the design. To take some of his suggestions would have required us to change some aspects of the design.

What did you find most impressive about Sayenko Design?

Mike was the project coordinator for our account, and I liked that he had a solid vision for how to make our website work. He was willing to talk to me about some of the ideas that I had and what might work better. I have a little bit of experience with WordPress and some HTML. The scope of the project was complicated, but he made it easy to work with him. He was good at pushing back on ideas and helping to develop them. He even showed me how to set up and fill in the information for a template so we could save money on having someone else do it.

Mike was also prompt about responding to email. He was easy to get hold of and personable. I'm not sure how big their organization was or how many clients they had, but I got the idea that they had a lot of clients. They were still able to make time to do fixes when I asked them to.

In addition, Sayenko Design was flexible about how we paid them. In general, making a website for a quarry is kind of challenging because the construction industry is not that exciting.

Are there any areas Sayenko Design could improve?

I would have appreciated more clarity about how their contract works. They based the contract on the number of hours it would take, and I think the initial quote they gave was unrealistic. It's probably because the scope of the project wasn't clear because they had never worked with a company like ours before. They didn't realize we had 100 products, and they're all rocks. The creation of the catalog threw them off a little bit.

I was a little bit disappointed because I think our initial estimate was like $9,800. I was surprised when they told us they ran out of hours. A little bit more clarity about how the contract works would be nice. Sometimes, I got a little bit irritated when I would ask Mike if his team could do something. Instead of giving me a quote, he would say, "Well, I don't think you guys need to do that." Most of the time, I just wanted a quote. Maybe he needs to be more open-minded and just give the customer what they want, regardless of whether he agrees with it or not.

4.0
Overall Score Overall, it was great. They had awesome ideas. There were some frustrations with the price and how things were organized, however.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I think any delays in schedule were usually our fault. They were good about meeting deadlines.
  • 4.0 Cost
    Value / within estimates
    Part of that has to do with the lack of clarity about how the contract worked. We went about 50 percent over what we expected to spend. At the same time, the president felt that the website had already paid for itself.
  • 4.0 Quality
    Service & deliverables
    I liked the website and how it turned out. Some things were not quite as polished as they should have been. I had to act like an editor. The typical customer shouldn’t have to do that.
  • 4.5 NPS
    Willing to refer
    The price is the main difficulty, so I’d have to recommend them with a caveat that they need to account for some price flexibility.

Design and Marketing for Large IT Company

"Sayenko Design is always our first choice for an external vendor."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2012 - Ongoing
Project summary: 

Sayenko developed an internal marketing campaign to promote the client's wellness program. Using a drawing provided by the client, they created digital displays, email marketing, and posters.

The Reviewer
 
10,000+ Employees
 
San Francisco Bay Area
Senior Global Wellness Manager, Large IT Company
 
Verified
The Review
Feedback summary: 

The partnership is ongoing, and Sayenko remains consistent with deadlines, responsiveness, and organization. They have an excellent understanding of the client's end goals, and are transparent on all billing.

BACKGROUND

Please describe your organization.

My company is a social networking platform for professional networking and identifying economic opportunity.

What is your position?

My role is senior global wellness manager. I oversee our wellness program across all of our offices.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Sayenko Design?

We do not have any dedicated resources to create our marketing collateral. Our program is heavily based on promoting the events that we've put on and any opportunities for people to engage in wellness. We have one internal resource that just couldn't handle the workflow, and so we went to Sayenko Design to support our effort to turn around and create marketing materials.

SOLUTION

Please describe the scope of their involvement in detail.

We provide Sayenko Design a drawing and they turn it into a digital asset and draft up designs for us to consider. This is all internal. Our program is only for our employees, and so we don't do any external marketing of the program. Now, we do have some things that Sayenko Design has created for us like the design of the T-shirts that we give to our employees at a running event that we sponsor. That could be externally facing because people are seeing those, but everything was for our people and promoted internally to employees.

Ultimately, what everything resulted in was some sort of asset for us to promote our wellness program, whether it be through our digital displays, email marketing, print posters, or things of that nature.

How did you come to work with Sayenko Design?

I met Mike Sayenko [principal at Sayenko Design] through my relationship with some folks at my company. We were chatting one day with a coworker. I was expressing my need to find a reliable and cost-effective design partner, and they recommended Mike. I had the chance to meet Mike, and that's how we got going.

Could you provide a sense of the size of this initiative in financial terms?

We do on average between $15,000 to $30,000 a year with them.

What is the status of this engagement?

We started the program in 2011, and I believe we started working together in 2012. Our need has not diminished in terms of needing that external support to complement our one internal resource, so I don't see any end to the relationship. It's also been very effective for us. It's a great resource for people on my team when they need things turned around that our internal resource can't meet a deadline of. Sayenko Design is always our first choice for an external vendor.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I think that measuring success is challenging with this particular line of work. I would say failure is easier to measure which, in our book, would be missing a deadline. That's never happened with Mike, and so I would say that's a measure of success. He's never missed a deadline for us and is always responsive and takes care of us.

How did Sayenko Design perform from a project management standpoint?

They are very organized, which is good. He gets the details. He has some templates that he works off of in order to gather the info. In our growth with him in time, he's very thorough in making sure that he has what he needs to do a project from the outset, which helps us avoid a lot of the back and forth. His structured approach allows for a lot of fact gathering so he knows we want to have. He's also a great instruction taker and knows what our end goal is.

What distinguishes Sayenko Design from other providers?

The thing I'd like to highlight is the personalized touch and the level of understanding that Sayenko puts into the project. Just in terms of working with him, much of what we do is very much a matter of trust. From a billing perspective, if someone says a project took them six hours to do, there's no way to prove it, so it's great that things get done in a timely and consistent fashion with Mike. He's always been very forthright and honest, and it's great to be able to work with someone of that nature. His integrity in that capacity and his openness with how he spends his time is always very much appreciated.

Is there anything Sayenko Design could have improved or done differently?

No. I wouldn't say improve. The only time that there could be improvement would be if his workload maybe surpassed our needs. We haven't had that happen yet, but we always run the risk of going to him with a tight deadline and him not being able to handle it because of current workload. Aside from that, I don't think there's anything I would highlight that could be improved upon.

4.0
Overall Score The biggest obstacle is how my team is spread around the world and time zones. That’d be the one thing that makes it a little challenging.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’ve never had a missed deadline. There’s always been accurate estimates of how much time they need and never any overpromises.
  • 4.5 Cost
    Value / within estimates
    I find that it’s very cost-effective in terms of what we have budgeted and what we get out of it. We’re very happy with what we pay and what we get.
  • 5.0 Quality
    Service & deliverables
    It’s always been consistent and on time, and it’s always met our needs and requirements.
  • 5.0 NPS
    Willing to refer
    This is for the same reason of having never been let down and always having shown what they’re capable of.

Web Design & Development for Community Health Centers

"They [Sayenko Design] got to know what our visual style was and what we were hoping to achieve for the website."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May - July 2015
Project summary: 

When they recognized a need for a stronger online presence, the client hired Sayenko Design to provide website design and development services.

The Reviewer
 
500-1000 Employees
 
Seattle Metro Area
Tavish Donahue
Director, Sea Mar Community Health Centers
 
Verified
The Review
Feedback summary: 

Sayenko Design was successful in understanding the client’s vision and executing effectively. Their contributions were consistently of high quality. The client appreciated Sayenko Design’s independence and intuition and recommends them to others.

BACKGROUND

Please describe your organization.

Sea Mar Community Health Centers is a large network of federally qualified centers providing medical, dental, behavioral health, and social services to underserved populations across the western part of Washington State, with a focus on the Latino community. We were founded in 1978 by a group of Latino activists who were trying to provide better healthcare access to migrant farm workers. Since then, we've grown and have become the largest network of health centers in the state, operating through 29 medical clinics.

What is your position?

I am the director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Sayenko Design?

We already had a website for the organization, but we were developing a family medicine residency program in order to train doctors in the field. It was very important to have a strong, attractive web presence for this purpose, given that this is the main way in which medical students are finding out about such programs.

SOLUTION

Please describe the scope of their involvement in detail.

Sayenko Design has provided website design and development services.

How did you come to work with Sayenko Design?

I found some good reviews for Sayenko Design online, contacted them, looked at their portfolio and found that their visual style was a good match for our organization.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was between $5,000 and $7,000.

What is the status of this engagement?

We started working with Sayenko Design in May 2015. The project deadline was 60 days, and it was completed on time.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We've had a great experience working with Sayenko Design. We engaged in a few phone calls in the beginning in order to get a shared vision. The process wasn't familiar to us, but it paid dividends with the final work delivered by Sayenko Design. They got to know what our visual style was and what we were hoping to achieve for the website.

The output was of very high quality. It had a nice, clean look and didn't appear too busy. It incorporated good photographs with our written content. 

What distinguishes Sayenko Design from other providers?

I appreciate the fact that they took the time to get to know us at the beginning, but we didn't have constant meetings throughout the process. I appreciated Sayenko Design's independence and intuition about our goals. We were given options out of which we could choose something, which was a good, streamlined approach.

Is there anything Sayenko Design could have improved or done differently?

No. I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    From our own estimates, we thought that the work would be less expensive, but I don't feel that we were misled by Sayenko Design.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Commercial Real Estate Firm

"Everything was delivered as expected."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Sayenko Design built the client’s website and provided marketing services with the goal of improving their position among their competitors.

The Reviewer
 
1001-5000 Employees
 
Seattle Metro Area
Associate, Real Estate Firm
 
Verified
The Review
Feedback summary: 

Sayenko Design’s work received positive feedback and succeeded in improving their group’s creativity and professionalism. The client praised the agency’s responsiveness and ability to listen to and fulfill specific requests.

BACKGROUND

Please describe your organization.

We are a commercial real estate company operating as a group within a larger firm. Our company is located in downtown Seattle.

What is your position?

I am an associate.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Sayenko Design?

We needed to create a website for our company. Many of our competitors had websites and better marketing than our group.

SOLUTION

Please describe the scope of their involvement in greater detail.

Sayenko Design was hired to market our group and build our website.

How did you come to work with Sayenko Design?

I knew their owner, although I initially contacted another firm in Seattle. I decided that they were not the best choice, given their lack of responsiveness. I appreciated that Sayenko Design got back in touch and scheduled a meeting with us quickly. I also looked at their previous work and liked it. With my previous firm, I had spent a couple of months simply trying to get the work started.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was $10,000.

What is the status of this engagement?

For the most part, the project is finalized. We're working on some final details on our end, which have to do with approval from our parent company. Sayenko Design is also creating a logo design, letterheads, business cards, and other material for our business.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

In terms of quality, we've received great feedback from family, friends, and co-workers. Sayenko Design's work has been exactly what we needed in terms of adding some credibility and professionalism to our group.

How did Sayenko Design perform from a project management standpoint?

They were good in terms of listening to our requests, and built our page based on common elements found on competitors' websites. Some suggestions didn't apply to my business in particular as much as they would apply to a normal, retail business, but they've never been afraid to give us ideas, whether or not we went with them.

What distinguishes Sayenko Design from other providers?

I appreciated their creativity and prompt response time.

Is there anything Sayenko Design could have improved or done differently?

No. Everything was delivered as expected.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    For the most part, they were right on time. There were a few items that lingered, but they could be my fault as well.
  • 5.0 Cost
    Value / within estimates
    The site has produced the results which we wanted, namely an increase in credibility and a way for clients to connect with us by simply visiting the page, which has happened.
  • 5.0 Quality
    Service & deliverables
    I was happy with how the site ended up, compared to our original plans.
  • 5.0 NPS
    Willing to refer

Jordan Crown

Jordan Crown is a high-end WordPress design & development company. We custom tailor each and every project and build WordPress interfaces that make administration a breeze. WordPress is the only platform we use and we've worked with over 150 clients since our founding.

You need a website that looks beautiful, works great on all platforms and is easy to manage. A powerful website is essential in today's competitive markets. We can help you create a robust website that will impress your customers and prospects and help you win in your business.

 Founded
2006
 Employees: 
10 - 49
 Avg. hourly rate: 
$100 - $149 / hr
Show all +
Everett, WA
Headquarters
  • Jordan Crown
    2828 Rockefeller Ave
    Everett, WA 98201
    United States
    425.268.2718
Key clients: 

Comcast, T-Mobile, LinkedIn, Sesame Communications, CDK Global, Burnstead Homes, Imagine Children's Museum, PeopleFirm

Focus

Service lines

Industry focus

Client focus

Reviews

Salvaged Web Design for Donation Marketing Company

"There hasn’t been anything that we have thrown at them that they haven’t been able to do."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2016 - Ongoing
Project summary: 

Jordan Crown took over the ideation and development of a charitable giving website. They've incorporated features like company registration and generosity ratings, and continue to build new features monthly.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Monte Regier
Co-Founder, Sozo World Changers
 
Verified
The Review
Feedback summary: 

Jordan Crown excelled at turning ideas into deliverables. Their streamlined project management process led to a website that works in the market and that users love. They never failed to deliver on time and on budget, and the client looks forward to expanding the relationship.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Sozo World Changers. We’re a platform-as-a-service marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We needed to put a site together. We had gone down a path with some web developers who totally messed the whole thing up and had us really backed into a corner. We needed someone to rethink the project, and Jordan Crown helped us do that.

SOLUTION

What was the scope of their involvement?

We had a couple of websites already, but this was a new one that we were developing. The previous web developers got a newer and bigger project, and so they were off doing something else. We just couldn’t get them to finish it in a way that we needed it finished because it was a smaller project than the new one that they had. They were just not responsive in helping us getting it done. We ended up throwing it away and starting over with Jordan Crown.

We have companies subscribe to the website, and through it we handle their generosity and giving. The service allows their customers to be interactive with the kinds of charities that they want to donate to, so there’s a company registration component. There’s a component that allows customers to come in and vote. There’s a component that allows the votes to be displayed on the pages of the subscribing companies. Then there’s the rating system that we built so that companies can be rated by their customers in how they’re viewed from the perspective of being generous. Those are the core functions.

We took the ideas that we needed to put into the marketplace, and they helped us rethink how to do that in a step-by-step process. We built the new website around those ideas. The website is on WordPress with a number of different plug-ins, some of which are custom built by Jordan Crown, to facilitate some of the extra functions that we need.

The project isn’t over; we’re still adding new features every month based on what the marketplace is telling us. On the processes that we’ve continued to add, they’ve been very thoughtful in keeping us to a development standard that has really worked well for us.

How did you come to work with Jordan Crown?

It was word of mouth. Somebody was saying good things about them, and we went and met their team at their office. We discussed the project and asked if they could get us out of a bind. We told them we had a really limited budget, since we'd already spent the budget on the previous iteration. They said they'd give it a shot, and it was far more than we expected. It was great.

How much have you invested with Jordan Crown?

It’s in the $15,000-$20,000 range.

What is the status of this engagement?

We started working with them in the timeframe of August/September 2016. We continue to do updates with them on a monthly basis.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The website is working. We’re signing up new companies every day, and companies love the platform. The design, construction, and functionality are working in the marketplace. For me, that’s really the only metric—if it wasn’t working, then we’d toss it out and go do something else.

We design by what our marketplace is telling us that they want, and I don’t always know how to translate that to something that’s going to make sense for the website. We’re able to put those concepts out there, and they come back to us with some ideas. I have to say that their ideas are always better than mine. It’s been a joy to work with them because I’m always pleased with what we’re getting back. It never has to be perfect. I can throw something out there, saying “This is what I need. How would we do this?” and I get really great ideas back.

How did Jordan Crown perform from a project management standpoint?

They’re excellent. I have a very simple process with them. I outline the specifics of what I need, and they tend to circle the wagons and come back with their one, two, or three ways that this can be done. I outline and identify what those look like, as well as the costs. Then I make my choice, and away we go. It’s really streamlined. For me, it’s perfect.

I don’t know how other companies do project management, but for features in a website, you can’t predict ahead of time what the marketplace is going to want. All you can do is get into the marketplace and start learning, selling, and listening to customers. That’s then going to tell you the next thing you need to build. Jordan Crown is able to work with me on those terms, which is exactly what I need. I watch people do this giant website design ahead of time, and thinking somehow that it's all going to work and that’s exactly what customers want—I can’t imagine doing that. So the way that they do project management with me works for me.

What did you find most impressive about Jordan Crown?

It’s been smooth. I have had no complaints. I’m going to keep using them as there is a lot more to do.

Are there any areas Jordan Crown could improve?

They tend to undersell. When we went into the relationship, I was concerned that they weren’t going to be able to do everything I needed. At the end of it, there hasn’t been anything that we have thrown at them that they haven’t been able to do, but I did not have that confidence at the beginning of the relationship just because of the way they positioned it. Maybe there are still things down the road that are highly technical that we’ll get into that perhaps can’t be done. But so far, there haven’t been any hiccups or things that couldn’t be delivered.

5.0
Overall Score I wish them luck. Whatever they got going on, I hope it works out for them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I always know that it’s going to get done soon, but I don’t often know ahead of time the exact timeline. I’m okay with that, but other people might not be and want it done on an exact day.
  • 5.0 Cost
    Value / within estimates
    Compared to what I had before, I would rate them a 5, because I spent a whole lot of money on something that didn’t work and threw away in the garbage can.
  • 5.0 Quality
    Service & deliverables
    They’re on time and on budget.
  • 5.0 NPS
    Willing to refer
    Extremely likely.

Web Design & Rebrand for Local Construction Company

"We’re already getting the kinds of leads we wanted to get. "

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2016 - Feb. 2017
Project summary: 

Jordan Crown orchestrated a complete rebranding and website update package to bring in quality leads. Their work included logos, blog content, marketing videos and a portfolio page.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Andrey Ruzhin
Manager, Exterior Crew LLC
 
Verified
The Review
Feedback summary: 

Jordan Crown offered critical insights and expertise that dramatically increased site conversion rates. Their proactive project management and patient customer service made the partnership a breeze.

BACKGROUND

Introduce your business and what you do there.

 

I am a general manager of a residential construction company. I basically oversee and/or do everything in the office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We hired Jordan Crown to help us with our biggest business challenge, which was identifying and pulling in qualified leads. Initially, we spent a few thousand dollars for a blog page to bring in leads, and when we realized that wasn’t working, we ended up spending $20,000 on a new website. After we did some research, we learned that we had outgrown that website: we couldn't convert the clients we wanted to target.

SOLUTION

What was the scope of their involvement?

 

Our website is a sales service site for residential homeowners, new construction builders, and management companies who want us to completely redo the exteriors of buildings and homes, including siding, windows, paint and gutters. We hired Jordan Crown to do a complete rebranding of our company, including a brand makeover, rebranded letterhead, and a new website and platform.

The new website features video and is visually appealing and simple to use. The new portfolio section, where people spend a lot of time, is much easier to use than the old website. Jordan Crown built the new site using WordPress. They also take care of our hosting, and we bought one of their packages, which includes a year of maintenance and updates every three months. If Google or someone comes out with new algorithms, Jordan Crown will make sure our website continues to rank well in searches.

 

How did you come to work with Jordan Crown?

 

I’d seen good reviews for Jordan Crown, and I liked the way they approached me without pressuring me to close the deal. That’s the way I do business, and it’s what I teach my people to do. Their business philosophy is similar to ours.

 

How much have you invested with Jordan Crown?

 

I can’t give you an exact amount for how much I spent right now.

 

What is the status of this engagement?

 

I think we started the project in November 2016, and we launched in mid-February 2017, which was about a month or two before our original deadline. The contract was for up to 6 months, but Jordan Crown only took three to four months to complete the work.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

 

We haven’t launched our marketing campaign yet and we’re still writing content, and yet we’re already getting the kinds of leads we wanted to get. Jordan Crown has been helpful when it comes to our marketing as well by asking who we want to target and offering to write targeted content for the site. That’s the benefit of working with Jordan Crown: they made sure the website met our needs. I really saw that in the way they would approach me and ask me certain questions. They didn't have to, but they wanted me to think about certain things that weren’t necessarily related to code or design.

 

How did Jordan Crown perform from a project management standpoint?

 

Jordan Crown was amazing from a project management standpoint. They use one of the best platforms. I could log in and see the wireframes, the design of the website, the mockups, everything before it went to code. If I didn't like something, it was easy to tell the designer to change and move things around. I’m a visual person, so it was fascinating to see that.

 

Jordan Crown never got behind schedule, and they were always waiting for me to provide information. As soon as I provided it, they would move the project forward. The designer was smart in using only four or five main email threads to keep our conversations organized, which was cool. They were intentional in not spamming me about this project.

 

It was a cool and new experience working with Jordan Crown. They were on top of their game. I’m an immigrant and English is hard for me, and “tech English” is something else entirely. Jordan Crown was always courteous, and they worked hard to explain things in a simple way. I loved it. I’m actually pursuing a different project with them right now. Joe wants to know if we can partner up somewhat for software he’s thinking to launch.

 

What did you find most impressive about Jordan Crown?

 

They’re not cheap, and I think that’s one thing that really distinguishes Jordan Crown from other companies. You will notice that. When you get a bid from them, it’s high-dollar, but it’s 110% worth it. I got top-notch service. I sent a coding friend of mine links to Jordan Crown’s work and asked him about their code, and he said, “The code looks good. These guys are legit.” From what I understand, good code matters. If it’s poor code, Google is not going to rank your site highly in searches.

 

Are there any areas Jordan Crown could improve?

 

Jordan Crown is transparent, honest, and clear in most aspects, including their billing. But I did have one issue in how they tracked their overage hours. We had two hourly projects going on: the rebranding of our office forms and the website work. We had some overage hours on the website because I kept adding features that weren’t in the contract, but I didn’t like that the overages for the forms were added to the website overages. Maybe I didn't communicate well enough; I might not have been explicit about how I wanted it billed. That’s the only thing I had to ask about after I looked at the billing, even though I scanned it over and everything looked great. That’s just the one thing I would have done differently.

5.0
Overall Score Overall I would give Jordan Crown a 5. The only issue I had with them was the billing situation, but then I realize I probably should have communicated my concerns more clearly, so that’s on me.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I decided to pay top dollar, and I was 110% satisfied with Jordan Crown’s work.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I will refer Jordan Crown to others, though I’m not sure how many of my friends could afford them.

Web Design for Workforce Nonprofit

"They developed a highly tailored proposal to address our exact needs."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Oct. 2016
Project summary: 

Jordan Crown designed and built a WordPress site for a workforce and education nonprofit that wanted to simplify their messaging and increase engagement with their audience.

The Reviewer
 
1-10 Employees
 
Washington, DC
Jacob Clark
Director, National Fund for Workforce Solutions
 
Verified
The Review
Feedback summary: 

Engagement with the new site has improved and bounce rate has decreased. Jordan Crown provided a personalized experience and suggested creative solutions throughout the project. Their level of communication and support resulted in a successful product.

BACKGROUND

Introduce your business and what you do there.

I am the communications director for the National Fund for Workforce Solutions. We are a national organization that invests in and supports local communities in developing adult education, workforce development, and job training programs across the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We wanted a brand new website, and Jordan Crown helped us from the start. They built the new site on a different platform and rebuilt our website with a bigger focus on simplifying our message. They also drove audiences to the key themes of our work and gave us good digital tools to be able to communicate to those audiences.

SOLUTION

What was the scope of their involvement?

Jordan Crown was critical to every single part of the project. They built the website from scratch using a WordPress-based platform. We had been on a Drupal platform prior to that. They did the layout of the new design, built out the backend, and helped us with populating the pages with content and transferring content from the old site. They were essential to all of the technical services and helping us find what we needed. They helped us find a way to most effectively serve our audiences, and they helped us figure out how to lay out the pages and design certain elements to match our brand and look consistent across our digital and print resources.

How did you come to work with Jordan Crown?

I actually used Clutch to find Jordan Crown. They were well-reviewed. I really liked their portfolio; it seemed to match what we wanted aesthetically. I reached out to them and a couple of other businesses for proposals and found their proposal to be, without question, the strongest and most tailored to our specific needs.

How much have you invested with Jordan Crown?

We’ve invested $30,000 to $35,000 with Jordan Crown.

What is the status of this engagement?

We continue to work with them for maintenance and hosting, and we plan to use them if we need to build out other features of the website as our work continues to change. I think we started the contract around the beginning of March 2016 and launched the website in the middle of October 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don't know if I can give you specific analytics, but I know that compared to analytics from the old site, the new site is definitely getting more page views, people are staying longer, and our bounce rate is lower. We’ve also seen improvement in how users seem to use the site. Anecdotally, we’ve had really positive feedback. People are liking the aesthetic and design, and they’re finding it much easier to navigate the information about us and the resources that we provide.

How did Jordan Crown perform from a project management standpoint?

I was pleased. Jordan Crown’s CEO has always been accessible and available for figuring out the scope of our project and our specific services. Our project manager was great in helping us figure out issues. She was super responsive, and she talked me through every issue I had. She was great in helping me figure out creative solutions to things that we realized were going to be needed but weren’t necessarily in the scope of the project. She helped us figure out solutions that were in and out of scope and how we could address them.

What did you find most impressive about Jordan Crown?

They give you a tailored experience. I noticed this even in the drafting of the proposal. The other companies that submitted proposals were just giving us template responses. Jordan Crown, I think, got me on two or three calls, talked through what we did, and asked me what the new website needed and where the current website was falling short, and then they developed a highly tailored proposal to address our exact needs. They carried that level of individual attention throughout the project.

Are there any areas Jordan Crown could improve?

Substantively, no. Obviously, there were a couple of delays, technical issues, and things that weren’t foreseen, but I was pleased with how they handled them. They were always communicative about what the problem was, and they tried to be as flexible as possible.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Some deadlines were adjusted, but they were responsive and kept us as a top priority as schedules changed.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their individualized service resulted in a product we were pleased with.
  • 5.0 NPS
    Willing to refer

WordPress Dev for Gaming Accessories Company

"They’re honest, open and communicative which I haven’t always had with other web designers."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - Aug. 2016
Project summary: 

Jordan Crown conceptualized and designed a modern WordPress site for a gaming accessories company. They then transferred the content and integrated a customer support system.

The Reviewer
 
11-50 employees
 
Woodinville, Washington
Kiley Simmons
Marketing Manager, PowerA
 
Verified
The Review
Feedback summary: 

Leaders in the gaming industry have complimented the new site and overall traffic has increased. Jordan Crown was easy to work with because of their honesty, accessibility, and thorough proposals. Their open communication and passion for the work are highlights.

BACKGROUND

Introduce your business and what you do there.

PowerA makes third party accessories for gaming consoles such as Xbox One, PlayStation, Nintendo, etc. I am the associate marketing manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We had a very outdated website that hadn’t been touched for 2 or 3 years and the information, style and design were lacking. Our website was for our old brand, so we wanted to create something that represented our current brand and where we wanted to go in the industry.

SOLUTION

What was the scope of their involvement?

They talked to us about our needs and goals and created wireframes around that. They did everything including coding, designing, helping with data management and transferring all of the content. They helped us integrate our customer support system as well. We designed and developed shopping in-house, and they helped integrate the two websites together and delivered on time. The site is built on WordPress.

How did you come to work with Jordan Crown?

I found them at my previous place of employment by searching locally for web designers. I talked to him on the phone, and he was the most honest and down-to-earth out of everybody that I talked to. When I left that company, I came to PowerA and brought that relationship with me.

How much have you invested with Jordan Crown?

We’ve spent between $20,000 and $25,000 with them.

What is the status of this engagement?

We started the project in April 2016 and completed it in August 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We have consumers that are clients, but we also have partners in the industry that are our clients. We got a lot of feedback from our partners including Microsoft, Playstation, Nintendo, and other gaming licensures about how great it looked. Consumer feedback was great because they have somewhere to go for support and current information. Our traffic has increased, and we’re working on a content plan to get the most out of the website.

How did Jordan Crown perform from a project management standpoint?

I emailed on a daily basis, and they responded right away and explained things thoroughly. They’re very helpful. It couldn’t be any better in my opinion. We mostly communicated by email and phone. We also used GatherContent to set our goals for transferring everything over and creating new content.

What did you find most impressive about Jordan Crown?

Their proposals are very thorough and detailed. It really helps to select items according to your budget. They’re honest, open and communicative which I haven’t always had with other web designers. They’re very passionate about their projects.

Are there any areas Jordan Crown could improve?

It would have been helpful to see a visual timeline of where we were at, but it helped that they communicated with us so often.

5.0
Overall Score I hope to work with them again, I really like them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They did use a scheduling program that I found very helpful.
  • 5.0 Cost
    Value / within estimates
    We got quotes up to $75,000, and I think they did exactly what we wanted for much less.
  • 5.0 Quality
    Service & deliverables
    I don’t have any complaints.
  • 5.0 NPS
    Willing to refer
    I have already recommended them a couple of times.

WordPress Landing Page Redesign for Financial Advisory

"They [Jordan Crown] were very responsive, worked with us well, and tried to understand what we were looking for."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2016
Project summary: 

A developer from Jordan Crown helped a financial services company redesign their WordPress home page by iterating upon wireframes and spinning up a new page.

The Reviewer
 
2-10 employees
 
Seattle, Washington
Manager, Asset Management Firm
 
Verified
The Review
Feedback summary: 

The client was happy to have received a new home page under budget. Additionally, they felt the resource at Jordan Crown listened to their wishes and was very responsive.

BACKGROUND

Introduce your business and what you do there.

We are a wealth management firm that services high net worth individuals generally in the Northwest. We are a full-service wealth management firm. We provide financial planning, investment planning, estate planning, and insurance. I'm the manager of operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

We needed a refresh of our home page to give a better first impression to people who are looking for more information about our firm.

SOLUTION

What was the scope of their involvement?

The site was built on WordPress. We worked with a Jordan Crown developer who gave us several iterations of mockups before they developed the site and pushed it live. They provided wireframes of what the page would look like. They had a recommended layout that we gave feedback on.

How did you come to work with Jordan Crown?

Our last web developer was no longer in the business and referred us to them.

How much have you invested with Jordan Crown?

It was less than $10,000.

What is the status of this engagement?

We started about a month ago [September 2016]. This project is complete.

RESULTS & FEEDBACK

What was the scope of their involvement?

The redesigned website has only been live for three days [as of October 2016], so we haven't seen much in the way of analytics. However, all the feedback we've received has been positive. Most of the feedback has been internal. Everybody likes the site and thinks it looks clean and was a significant upgrade.

How did Jordan Crown perform from a project management standpoint?

We used email mostly and sometimes on the phone. Our contract came through PandaDoc. I thought their communication was great. They were very responsive, worked with us well, and  tried to understand what we were looking for.

Are there any areas Jordan Crown could improve?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They delivered everything we asked for under budget and communicated well with any updates or changes that needed to be done. We had status updates routinely.
  • 5.0 NPS
    Willing to refer

Web Design for Consulting Company

"Jordan Crown is our go-to team for creating web-based responsive tools."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Jordan Crown created four separate web tools for federal agency and eventually public use with strict design and coding requirements.

 

The Reviewer
 
51-200 Employees
 
Seattle Metro Area
CEO, Consulting Company
 
Verified
The Review
Feedback summary: 

The client worked closely with Jordan Crown throughout development to incorporate highly technical and scientific requirements into the site. Jordan Crown was able to create downloadable, standalone webpages that weren’t an .exe or native OS application, and which are today used around the world.

 

BACKGROUND

Introduce your business and what you do there.

We are a small consulting firm. The majority of our work is done through contracts with the Federal Government. We have around 60 employees, most whose work involves government facilities.

I am the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jordan Crown?

Jordan Crown supported us on 4 different projects, each of them being for the development of web-based emergency response support tools. All of these tools have since been turned over to the government agencies and are available as public software.

SOLUTION

What was the scope of their involvement?

Jordan Crown provided unique designs for a solution that could be run locally on a PC, but not in the form of an actual .exe application. Jordan Crown built a web page which could be downloaded onto a local computer, giving it standalone capabilities. These systems need to be used in emergency response situations, so they couldn't be tied to an internet connection. Our main constraint was that, because of corporate and agency IT guidelines, we couldn't create an .exe or another kind of native OS application.

The first design that Jordan Crown came up with was called Response Options Calculator, or ROC. It is available to download on our website and on the federal one. As a follow-up to that work, we developed a series of oil spill response tools for another federal agency, which are also usable from a website or locally. They support being able to plan for an emergency response for an oil spill, allowing the user to review the maximum configuration of skimming, burning, or dispersant systems used in these situations.

The impressive part about the Jordan Crown staff was that they went from having no understanding of oil spill response tools to being able to translate some significant scientific algorithms into code and helping with the visualization process.

Another thing I appreciated about Jordan Crown was that they worked closely with us throughout the project, instead of going away after getting our requirements. This type of tight integration with our team was appreciated.

How did you come to work with Jordan Crown?

We were highly constrained by the technical limitations of the project. After asking contacts in the Seattle area, we were steered to Jordan Crown's principal, when the company was just starting out. We contacted him, explained the situation, and unlike other people who told us that it wasn't possible, Jordan Crown came up with a solution. We were so pleased with the performance for our initial project that we had no questions or hesitations in using Jordan Crown again.

How much have you invested with Jordan Crown?

In each of our projects, there were scientific and technical components involved in building the algorithms and the modelling of how oil breaks down in contact with water, for example. This was all done by our staff. Once we developed that material and created a storyboard, we went to Jordan Crown. I'd have to determine which parts of our projects were uniquely handled by Jordan Crown, in order to offer a cost estimate.

What is the status of this engagement?

We're between projects with Jordan Crown at the moment. Our first project ran from 2008 to 2011. The second application was started in 2012 and finished in the spring of 2016. Jordan Crown is our go-to team for creating web-based responsive tools.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Ours is a relatively unusual standard of tools in terms of marketing. The products we've created have gone to the Federal Government, becoming part of the public domain. Our success would be measured by the fact that we still get calls from international users who are logging on to our systems. They've been used successfully in the US, as well as internationally. The federal agencies involved have looked at using these systems to support federal planning standards for oil spill response. We have worked closely with these clients, while Jordan Crown worked closely with us. It all went very well. The Jordan Crown team was excellent at being able to understand what needed to be done in order to make the product work better for our clients and for us.

How did Jordan Crown perform from a project management standpoint?

To me, project management skills matter less than project integration skills. Jordan Crown was able to integrate with our team and they had a technically-adept staff which took part in a pretty unique scientific and technical discussion, carrying what they learned there into products which were constantly fed back-and-forth with our team in order to ensure that what was being done was right.

What did you find most impressive about Jordan Crown?

Often, when working with either web development or other software development teams, they will take the specifications and come back to the client when those specifications have been met. In our case, there were no tight requirements. We had a concept and an overall design, but we could not have completed it working with anyone besides Jordan Crown, because of their unique ability to be flexible in handling changes during the evolution of our project.

When we worked on the ROC application, Jordan Crown accomplished the task as a standalone solution that was not a native app on the Windows or Mac environments. By the time when we got to the later tools, Jordan Crown suggested new technology that had become available, allowing us to not use Adobe Flash, like we did the first time. On their own accord, Jordan Crown kept us up to speed and used the latest technology available. I appreciated that Jordan Crown didn't lock into a particular solution, but found what the best option was at that given time.

Are there any areas Jordan Crown could improve?

No.

5.0
Overall Score We have gone back to Jordan Crown and plan to do it in the future, if there's anything that they can help us with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Jordan Crown stayed at or ahead of schedule on every portion of our projects.
  • 5.0 Cost
    Value / within estimates
    The cost was competitive and there was no one else that we could find who would be able to compete with Jordan Crown in terms of performance.
  • 5.0 Quality
    Service & deliverables
    Jordan Crown followed-up, making sure that the work was high-quality. They didn't restrict their involvement to our specs, but also solved any additional problems.
  • 5.0 NPS
    Willing to refer
    If we come across anyone looking for web development services, we will point them to Jordan Crown.

Web Design & Development for Manufacturing Company

"Jordan Crown is a one-stop-shop for the company. I can give them any problem and see it resolved."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2015 - Ongoing
Project summary: 

Jordan Crown was selected to design and develop the website that looks more attractive and will enable e-commerce functionality in the future.

 

The Reviewer
 
201-500 Employees
 
Seattle Metro Area
Marketing Executive, Manufacturing Company
 
Verified
The Review
Feedback summary: 

Jordan Crown quickly designed and developed the client’s site. Planning and testing was done with the client using real data, cutting down on revisions. The finished site includes 20 forms to direct customers to various branches, and the site helps employees across the company function better.

 

BACKGROUND

Please describe your organization.

Mutual Materials is one of the largest suppliers of masonry and hardscape materials in our area. We make construction supply products like bricks, concrete masonry units, brick veneer, and stone, aimed at hospitals, schools, family homes, etc. We also provide hardscape products, which are pavers and retaining walls for landscapes, public parks, backyards, and so on. We're a niche business operating in Washington, Oregon, Idaho, and Montana.

What is your position?

I am in charge of marketing. I joined one year ago in order to turn around the company brand, build a new online web presence, and reinvigorate marketing.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

The company website was at least 10 years old and reflected badly on the brand. The company had a poor online presence. I reached out to Jordan Crown in order to turn the brand around, creating something modern, which reflected who we were as a company, with visual search. We went through a rebranding exercise implemented in the form of a website.

SOLUTION

Please describe the scope of their involvement in greater detail.

Jordan Crown built our new website. The first phase was just the core informational hub. We plan to add e-commerce in a 2nd or 3rd stage, but our internal systems aren't set up for this yet. Jordan Crown built our site knowing that we'd want these features in the future.

Jordan Crown was in charge of design and development. Their head developer also has a great creative streak. We wanted icons which represented our product line. He not only developed our site technically, but also took care of those design elements.

I've worked on 4-5 other web development projects in the past. The one with Jordan Crown was by far the smoothest. In the wireframe stage, instead of simply showing us a template, they populated the design with a lot of real data, making actual mockups of the website. This saved us in making revisions downstream. We agreed upfront on many user-experience and creative elements. Once that was done, Jordan Crown allowed us to populate the site. Even before the first code was written, we could add images, colors and product attributes. We came to create the site in tandem with Jordan Crown. We have used Jordan Crown for testing as well.

How did you come to work with Jordan Crown?

I was referred to Jordan Crown by 2 different professionals which I know and trust. Jordan Crown was described as smart, honest, and able to get stuff done with good pricing.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost so far has been $50,000. Even though we plan to have an ongoing relationship with Jordan Crown, we don't have an agreement for a monthly fee. We negotiate every stage as a package.

What is the status of this engagement?

The website was launched at the end of May of 2016, after a 6-month development period. We are looking to start a second stage of development for the site using Jordan Crown, adding a user management interface, as well as other smart layers.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The results of the launch have been awesome. Our new site has 20 different web forms which lead directly to specific branches of the company. Every employee who has seen the site has said that it will functionally help them in their job. The negative feed-back was very small and expected, relating to color swatches, spelling errors, and so on.

We track statistics through Google Analytics and we use Crazy Egg to see how people are using the site, but we haven't engaged in any official customer surveying because the site has only been live for 30 days.

How did Jordan Crown perform from a project management standpoint?

They don’t need a lot of iterations to get it right. They understand what you want quickly and get it done the first or second time, which helps move the project forward.

What distinguishes Jordan Crown from other providers?

Jordan Crown is a one-stop-shop for the company. I can give them any problem and see it resolved. I've worked in marketing for many years and have used many different agencies, as well as freelance graphic designers. Jordan Crown was by far the most competent one and they never nickel-and-dimed us. Not only are they great at what they do, but they're great to work with.

Is there anything Jordan Crown could have improved or done differently?

No. The lessons that were learned during this project were not of a technical nature, but rather internal lessons about the quality of our content.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Web projects usually take around 9 months to complete. We finished ours in less than 6, which was pretty good.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Jordan Crown churned out great work quickly. We didn't have to make many iterations.
  • 5.0 NPS
    Willing to refer

Web Design for National Non-profit

"I felt that they always asked all the questions that needed to be asked in order to make sure that we were happy."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2015 - Ongoing
Project summary: 

Jordan Crown developed and designed a new iteration of the client’s website, with the goal of creating a user-friendly backend and frontend.

 

The Reviewer
 
11-50 Employees
 
Washington DC Metro Area
Digital Media Manager, National Non-profit
 
Verified
The Review
Feedback summary: 

Overall usage of the site has increased, and the site has won compliments for its design, useability, and content. The client praises Jordan Crown as very accommodating and conscious of the client’s brand, and the project was completed for significantly lower fee than other vendors offered.

BACKGROUND

Please describe your organization.

Madison House Autism Foundation is a national organization working to address issues impacting adults with autism.

What is your position?

I am the digital media manager. I handle most of our communications and oversee the organization website, as well as our web projects, newsletters, and social media.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

We are running a project called the Autism Housing Network, which operates as the central hub of information for families across the country, giving them access to resources and a database of housing ideas. There isn't enough housing to meet the growing needs of adults with autism, so our website is meant to provide parents with the tools that they need in order to create their own options in local communities.

We received proposals from around 5 different firms. Jordan Crown's was by far the best. We enjoyed their style and competency. Jordan Crown also had a fair price, so we went with them.

SOLUTION

Please describe the scope of their involvement in greater detail.

Jordan Crown designed our website from start to finish, handling both design and development. Our site had passed through multiple iterations, and we were not too pleased with any of them. We were determined to get the current one right. Our 2 biggest goals were to have a user-friendly site on the backend, as well as on the frontend. Our institution doesn't have a big IT team, so we wanted the process of uploading information to be easy. Jordan Crown created a custom backend which was very simple. We couldn't have asked for a better layout and it functioned very well. For us to be able to use the site and have it look beautiful as well as function well, was a big achievement.

How did you come to work with Jordan Crown?

We went through a market analysis, figuring out what features we wanted the site to have. We then looked at a bunch of web designers and development firms, trying to find the best fit for our needs. Since we're a non-profit, we're very budget-conscious as well. We ended up writing a request for proposal and sent it to 8 different development firms, receiving 5 proposals back. One of those companies told us that they charge a lot more than our proposed budget, but they knew of a firm which did excellent work and has fair prices, namely Jordan Crown. We ended up working with them after reviewing all proposals.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost with Jordan Crown was $35,000. I showed the results to a developer friend who told me that it was a $50,000 project easily. Aside from the price, working with Jordan Crown was also a pleasant experience.

What is the status of this engagement?

In terms of having built the features we requested, the website is complete, but it will constantly evolve. The website was launched on April 21st of 2016. It was a 7-month process, so the project was major. We are still working with Jordan Crown and hope to continue in the future, since it was such a great experience. Currently, we are paying a monthly updates and maintenance fee to Jordan Crown. They send us reports on plug-ins and other issues, but they aren't doing any actual development work for the moment.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We've received tons of great feed-back for the site. Other organizations have even helped us promote the project because they saw it as a valuable tool. People have loved the design, information, layout, and user-friendliness of the site. We've gotten a definite uptick in terms of overall users on the site, which has been encouraging.

How did Jordan Crown perform from a project management standpoint?

Jordan Crown is immensely accommodating, patient, and willing to provide constructive feed-back, even when we're giving push-back on one of their ideas. They always let us know when something didn't make sense, and we've learned a lot from Jordan Crown.

What distinguishes Jordan Crown from other providers?

They have a good sense of branding and were able to incorporate our identity into the website. Jordan Crown was always mindful of our overall goals. I felt that they always asked all the questions that needed to be asked in order to make sure that we were happy.

Jordan Crown gave us a questionnaire in the beginning, through which we gave an overview of our values and what we wanted to see out of the project. In the end, if we were to look back at that initial document, we'd find that Jordan Crown met all of our expectations and exceeded them.

Is there anything Jordan Crown could have improved or done differently?

We had one hurdle within the process, which wasn't really anyone's fault. We were working with a designer who ended up leaving the company after 3 months. It was a bit of an inconvenience, but we expected that her leaving would affect the project more than it did. The person that filled her role stepped up and did a great job of bridging the little period of uncertainty. It all worked out great in the end.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Jordan Crown was great and always communicative about what was feasible. Some of the midway deadlines, when our designer left the company, became mixed up because of the transition.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I referred Jordan Crown to someone today. I feel confident recommending them to anyone looking for this type of work.

Web Design for Car Show

"We gave him a test project which impressed us. It only got better from there."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Jordan Crown was hired to recode the client’s website to run more smoothly and intuitively. After development Jordan Crown helped the client select an e-commerce firm.

 

The Reviewer
 
11-50 Employees
 
Seattle Metro Area
Director of Marketing and Communications, Car Show
 
Verified
The Review
Feedback summary: 

One conversion rate for the client went up 13.7% after the redesign, with a substantial increase in sales as a result. The project manager from Jordan Crown is described as easy to reach, with personalization a big highlight for the client.

BACKGROUND

Please describe your organization.

We are the world's largest Italian car show. We handle the entire registration process for participants, as well as cataloging the cars through our website for our annual event.

What is your position?

I am the Director of Operations and Communications.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

We wanted to create a compelling website which would not only draw people in, but would also be user friendly. The majority of our user base is comprised of seasoned individuals, retirees who have numerous exotic Italian vehicles. It takes a while to get to that point in life, so our users aren't very familiar with newer technology. For example, the most common email domain we see in registrations is AOL. Our users needed a very intuitive solution which could walk them through the process, but we also wanted to attract the younger demographic, which is more tech-savvy and wants a more exciting experience on the site.

SOLUTION

Please describe the scope of their involvement in greater detail.

Jordan Crown offered both design and development for our website. We'd had a website created by another individual. It was pretty much disastrous. Jordan Crown overhauled the entire setup, keeping it largely the same, while completely reworking the backend. They kept the skin, which we were rather fond of, but completely redeveloped the coding, making everything work and be very intuitive to manage. I was largely able to manage the entire website, with a few pointers from the Jordan Crown team.

How did you come to work with Jordan Crown?

I had previously worked with their principal at a previous company, and was very familiar with his work. I got in touch with him again and was put in touch with our main developer at Jordan Crown. We gave him a test project which impressed us. It only got better from there.

Could you provide a sense of the size of this initiative in financial terms?

The total cost of Jordan Crown's initial development was under $10,000. We've had additional updates and changes, adding in a 100-picture gallery at one point, a receipt development program, as well as making e-commerce changes. The total cost has been in the range of $50,000.

What is the status of this engagement?

Everything has been completed. We have moved on from Jordan Crown. Our site has a heavy e-commerce side, and Jordan Crown made the decision of not working on e-commerce anymore, at least not on our level. Jordan Crown walked us through the transition and helped us select another web designer with e-commerce capabilities. Since then, the team from Jordan Crown has called and checked in on us a few times to ensure that the people they selected are doing a good job and that we've had a smooth transition.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I've been completely satisfied with Jordan Crown's work. Conversion rates are one of the elements which skyrocketed after they launced our new website. The conversion rate for our vehicle registration form, which is the landing page for all of our advertising, went up to 13.7%, which is tremendously high. Each vehicle registration has a cost of $150, so it has had a big impact on our business.

How did Jordan Crown perform from a project management standpoint?

I appreciated the fact that we've had a very personal interaction with Jordan Crown. They're not the type of company that would lump the client into Basecamp and call it a day. I could always reach our project manager directly. He was quick to respond and let me know where each task sat on their schedule, instead of letting my requests disappear into an abyss.

What distinguishes Jordan Crown from other providers?

The communication with Jordan Crown was always tremendous.

Is there anything Jordan Crown could have improved or done differently?

Jordan Crown could start working on e-commerce again. I would love to be able to go back to their company. Jordan Crown managed to get through the e-commerce portions, but it was always something that took longer than expected to complete. Each time we gave Jordan Crown a task which was outside of their scope of expertise, someone had to go out and learn it, so it would have been nice to have an expert on-staff.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always hit deadlines and were on time for meetings.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They were fantastic and our metrics for the website are great.
  • 5.0 NPS
    Willing to refer
    I've made numerous recommendations for Jordan Crown to friends, many of whom have been happy with their services.

UX/UI for Mobile App Company

"They were patient and always saw the big picture."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

The client hired Jordan Crown to revitalize user experience on their existing interface. Eventually Jordan Crown incorporated HTML and CSS work to supplement those improvements.

 

The Reviewer
 
11-50 Employees
 
New York Metro Area
Former Manager, Mobile App Company
 
Verified
The Review
Feedback summary: 

The refreshed interface increased the client’s business, leading to positive feedback from customers and engagements with major outlets like Time, Inc. Jordan Crown made sure not to rush into development, while also being quick to provide feedback and solutions to any issues.

BACKGROUND

Please describe your organization.

We are a software company developing mobile apps for surveys.

What is your position?

I was the president of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

We had good software in terms of durability and scalability, but we didn't have a very good user interface. I needed to bring in an outside firm to focus on user experience and user flow.

SOLUTION

Please describe the scope of their involvement in detail.

Jordan Crown was brought in to redo our user interface, making it easier for people to use. Jordan Crown also did some HTML and CSS work for us in order to incorporate their UI/UX improvements.

How did you come to work with Jordan Crown?

We'd worked with another UI/UX company in the past and didn't have a good experience. We looked for alternatives on the web, but we found Jordan Crown through a referral. We liked their proposal and started working together.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was between $20,000 and $30,000.

What is the status of this engagement?

The project was completed three years ago in 2013. We don't have current work with Jordan Crown because there is no need.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The user interface designed by Jordan Crown was much better than our previous one. Customers liked it and our business engaged in big projects with Time magazine and other companies. The fact that they chose our solution as a response to sites like BuzzFeed is indicative of our success.

How did Jordan Crown perform from a project management standpoint?

In my experience, the biggest way in which designers waste money is by running with an approach prematurely. Jordan Crown did not do that. They were patient and always saw the big picture.

What distinguishes Jordan Crown from other providers?

I appreciated that Jordan Crown was very responsive. They got back to us whenever we needed something, providing quick solutions.

Is there anything Jordan Crown could have improved or done differently?

No. After I left the company, Jordan Crown continued the collaboration, so this indicates that the people who remained in the business also wouldn't change anything. I wish I could give more current information on the project, but I'll I can say is that they are still happy.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Jordan Crown was extremely responsive.
  • 5.0 Cost
    Value / within estimates
    Jordan Crown was very efficient in making estimates. They never went too far in any direction without making sure that everyone was onboard.
  • 5.0 Quality
    Service & deliverables
    Both our internal development team and outside users have given us great feedback on the UI/UX.
  • 5.0 NPS
    Willing to refer
    We have recommended Jordan Crown.

Web Design for Frost Protection Product Manufacturer

"Everyone who has looked at and used our website has said that we have a fabulous layout, which is the credit of Jordan Crown's team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Jordan Crown helped the client shut down their preexisting website and then launched a new website using WordPress. After launch Jordan Crown trained the client on site maintenance.

 

The Reviewer
 
51-200 Employees
 
Washington
Director of Marketing, Frost Protection Product Manufacturer
 
Verified
The Review
Feedback summary: 

A half-day onsite meeting prior to work starting, fast turnaround, attention to detail, and a stellar layout for desktop and mobile are all highlights of the client’s work with Jordan Crown. The client notes that feedback was quickly and easily incorporated by Jordan Crown.

BACKGROUND

Please describe your organization.

Orchard Rite is a producer of frost protection fans and tree shakers for nut harvesting.

What is your position?

I am the Director of Marketing.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

At one point, we had a very simple website in terms of design. Our company originated in the 70’s and is more of a local-based operation, starting out with frost protection products, also offering tree shakers since the 80’s. Our company needed to grow, after realizing that we're operating in an international market. We are a sales leader for frost fans, and also rank in the top 5 for tree shakers. The leadership realized that there was an opportunity to bring in someone with experience in manufacturing marketing and sales, such as myself. I had not put a website together in the past, even though I had assisted in the process. This was something for which I needed a lot of help and direction. I was looking to find a solution that was user-friendly enough for me to take care of, but I also wanted to know that I could rely on the individuals who built it in the long-term.

SOLUTION

Please describe the scope of their involvement in greater detail.

Jordan Crown developed our new site using WordPress. The first phase of our work with Jordan Crown involved closing down the old website and starting over fresh. Jordan Crown walked me through every step, usually having to wait for me to deliver the materials they needed for the work. The fact that Jordan Crown cared enough to get in touch with me without being prompted, impressed me. I used an outsourced writer for the site.

During the site launch, I was busy working with a distributor for the company. Jordan Crown took care of everything and did a flawless job. They worked with our IT department, ensuring that our uptime wouldn't be affected by more than 10 minutes.

I needed to be able to do certain site changes myself. Jordan Crown went through a training program with me, walked me through everything, and gave me a cheat-sheet for the coding. There's always a way of contacting Jordan Crown in case something happens, in any case.

How did you come to work with Jordan Crown?

I went through a research process and narrowed down my choices to 5 companies, among which was Jordan Crown. I went through an interview process, talking to them over the phone. At that point, Jordan Crown was still a small company. They impressed me through the fact that they were willing to bend over backwards for the customer. They brought their core group from Seattle to Yakima, spending half a day with us reviewing the scope of the project. Jordan Crown was interested in getting a feel for what our company did, in order to help us out. This isn't common in this day and age, and it won me over completely.

Could you provide a sense of the size of this initiative in financial terms?

Our initial agreement with Jordan Crown was for a total of $15,000.

What is the status of this engagement?

We have completed the first phase of the project. The site was launched at the beginning of 2015. We have an ongoing relationship with Jordan Crown. Its way beyond me to write code, so I've had to get a hold of their team a couple of times. Jordan Crown had a quick response time and resolved my issues within 24 hours, also providing additional solutions for improvement. The affordability of Jordan Crown's services after the launch has been fantastic in my mind.

We have dealers all around the world. Phase 2 of the project will involve Jordan Crown in building a dealer login through which partners with accounts will be able to order point-of-sale materials, apparel, or other miscellaneous items for the marketing side.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Everyone who has looked at and used our website has said that we have a fabulous layout, which is the credit of Jordan Crown's team. They had clear ideas on how to direct the visitors' attention, what needs to be shown when clicking on a page, and so on. One of the things which impressed me was how Jordan Crown streamlined the site for mobile use. Everything on the landing page will show up clearly on a mobile device. Jordan Crown hit exactly what we were looking for.

How did Jordan Crown perform from a project management standpoint?

Whenever I didn't like something, Jordan Crown had no problem with going in a different direction. They took input from me, ran with my ideas, and built upon them.

What distinguishes Jordan Crown from other providers?

To me, the collaboration with Jordan Crown was a good business partnership. They wanted to see that we succeeded with our goals, making sure that everything would be up to our requirements.

Is there anything Jordan Crown could have improved or done differently?

I have nothing bad to say about Jordan Crown. They were always in the driver's seat, pushing the project forward. Jordan Crown has stayed in contact with me, even if it’s just to say hi. They took the time to appreciate our business partnership.

5.0
Overall Score Jordan Crown is a great team and I look forward to working with them in the future.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Jordan Crown was way ahead of the deadlines.
  • 5.0 Cost
    Value / within estimates
    I think that I received the better end of the deal, considering the efforts that Jordan Crown had to make in order to ensure that I stayed on-track.
  • 5.0 Quality
    Service & deliverables
    I don't have a great amount of experience in layouts and design. I wanted a website that could capture the eye of the viewer and be easy to use. Jordan Crown walked me through this, explaining everything in detail.
  • 5.0 NPS
    Willing to refer
    I've already referred about people to them.

Design Engagements for Tech Startup

"I found Jordan Crown to be extremely astute to what we wanted."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2010 - Ongoing
Project summary: 

After designing the client’s website, Jordan Crown took on all visual marketing activities, including tradeshow materials, banners, and holiday cards.

 

The Reviewer
 
51-200 Employees
 
New York Metro Area
Director of Marketing, Technology Startup
 
Verified
The Review
Feedback summary: 

Described as highly responsive day or night, Jordan Crown is able to quickly understand and adapt to the client’s needs, and incorporate them into their work. Investor and media feedback on the website has been very good, and a second iteration of the site is planned.

 

BACKGROUND

Please describe your organization.

Truecount has brought a new RFID technology into the marketplace. Our company was launched in 2010.

What is your position?

I am the Director of Marketing and Public Relations for the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

Our goal was to get visibility within the marketplace, which at that time, consisted primarily of retailers. We needed a strong online presence which would communicate the value of the technology and what it could achieve, in simple terms. When we launched the company in 2010, RFID was a newer technology. Most of the people that we were talking to weren't in IT; they'd typically be in the marketing and finance departments, so our message had to be clear enough for them, but also precise enough for the technically astute.

SOLUTION

Please describe the scope of their involvement in greater detail.

With Jordan Crown, we worked on creating a visually-appealing, easy-to-understand, and easy-to-navigate website. Jordan Crown was our go-to company for any kind of design. The website constituted the beginning of the relationship, but as we moved forward, we had Jordan Crown design our tradeshow materials, banners, holiday card templates, and so on. Anything that had a visual component was brought to Jordan Crown.

How did you come to work with Jordan Crown?

The selection process was handled by our Chief Financial Officer, not myself. Jordan Crown had already been selected when I came onboard, at the start of the company.

Could you provide a sense of the size of this initiative in financial terms?

We've invested upwards of $30,000 for Jordan Crown's services over the years.

What is the status of this engagement?

We've been working with Jordan Crown since 2010. We're planning on making a new website with them. We're shifting focus and need a new look that is in tune with the times.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We've had many compliments about the website from investors, which mattered a lot to us. I don't specifically come in contact with clients, but I work a lot with media, and I've gotten good feed-back there as well.

How did Jordan Crown perform from a project management standpoint?

I was in charge of blogs and other postings. Whenever I experienced a glitch, I would contact Jordan Crown. We're located on different coasts, but that didn't matter. Whenever I contacted Jordan Crown, they gave me rapid responses and walked me through many things which stumped me. On a couple of occasions, the website went down and we had to call Jordan Crown in the middle of the night. They were responsive even then.

What distinguishes Jordan Crown from other providers?

I've worked with other design teams in other capacities, both for a major communications firm in Miami and also as a freelancer, collaborating with teams from Argentina and other places. I have found Jordan Crown to be very easy to work with. If we give them an overview of what we want to accomplish, Jordan Crown will understand it fast. This has been true for flier designs and other communication pieces. With other teams, I had to map things out and work hard on wireframes. I found Jordan Crown to be extremely astute to what we wanted.

Is there anything Jordan Crown could have improved or done differently?

Jordan Crown was the first team that we'd worked with as a company. I came to introduce my organization to another team in Argentina, which I was using because of pricing, but we stayed with Jordan Crown. We were one of their first clients, and it's been interesting to see them become so much more sophisticated.

5.0
Overall Score They've been very pleasant to work with and down to earth.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Jordan Crown was way better than we were, in this respect. They were always on time.
  • 5.0 Cost
    Value / within estimates
    Jordan Crown always stuck with estimates.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We've already recommended Jordan Crown, and plan to use them again ourselves.

Web Design for Audio Equipment Manufacturer

"Jordan Crown is always thinking outside the box while also keeping our main objectives as their priority."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Jordan Crown redesigned and rebuilt the client’s website and helped the client select an ongoing WordPress host.

 

The Reviewer
 
51-200 Employees
 
Seattle Metro Area
Director of Marketing, Audio Equipment Manufacturer
 
Verified
The Review
Feedback summary: 

Customer reviews of the new website have been very positive. The client describes the site as mobile-friendly and easy for international use, with decreased load times. Jordan Crown’s project management, feedback on the client’s objectives, and accessibility also win praise.

BACKGROUND

Please describe your organization.

Our company manufactures commercial audio equipment, specifically installed sound digital signal processors. Our products are used mainly in large establishments such as stadiums, education and government buildings, as well as any others that require extremely high input and output.

What is your position?

I am the Director of Marketing for the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

Our goal was to build a website that would run through a stable WordPress platform. We wanted the ability to manage it individually, instead of having to constantly reach out to a developer for minor changes.

SOLUTION

Please describe the scope of their involvement in greater detail.

Jordan Crown took our contact information along with our specific wants, wire-framed the site, and built it from the ground up. They also helped in choosing a specific WordPress host, which has made backups easier for us.

How did you come to work with Jordan Crown?

I searched online for local Seattle web design companies. It was important for us to work with a US company. It was even better that Jordan Crown was based in Seattle. Their company has done work with one of my previous employers, which came as a good recommendation.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost with Jordan Crown is estimated to be between $50,000 and $200,000.

What is the status of this engagement?

We broke up the website into phases. The first one consisted of getting the material on the new platform and building it from scratch. Working with Jordan Crown will be a continuous project. We're just starting to outline the scope for phase 2, which will involve adding video content, as well as more general information. We plan to use Jordan Crown going forward.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We're very satisfied with Jordan Crown. They're a great company to work with. We don't have any significant statistics for the website yet. We're tracking analytics in order to see how it's performing.

We've received great reviews from clients who are using the website. It's mobile-friendly and makes navigation easier for international clients, which represent a big part of our business. The load times have decreased immensely. The site's knowledge base has increased and the site provides an overall better experience.

How did Jordan Crown perform from a project management standpoint?

Jordan Crown even came to our office, talked to us, and made presentations. There's nothing that I would change.

What distinguishes Jordan Crown from other providers?

I appreciate Jordan Crown's ability to translate what we wanted, offering multiple suggestions that built upon our ideas, giving a better outcome. Jordan Crown is always thinking outside the box while also keeping our main objectives as their priority.

Is there anything Jordan Crown could have improved or done differently?

Not that I can think of. We've had no complaints through the whole process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Every single milestone was consistently delivered at least - days ahead by Jordan Crown.
  • 5.0 Cost
    Value / within estimates
    Jordan Crown was able to modify a few things from the original quote, saving us money in the long run.
  • 5.0 Quality
    Service & deliverables
    Jordan Crown's quality of work has shown through on the design side and on the coding side. We were able to evaluate how the code was written for WordPress, given that we'd had experience with the platform and have backgrounds in development.
  • 5.0 NPS
    Willing to refer
    I would recommend Jordan Crown for anyone looking for web work...The work could be done for half the price overseas, but there will be communication issues...Jordan Crown is perfect for someone looking for a one-stop-shop solution...

Web Design for Real Estate Financing Firm

"Jordan Crown's design skills are extremely high. I depended on them for getting new ideas."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2014 - Ongoing
Project summary: 

The client needed a new and improved website which would be a better face for its brand. Jordan Crown handled the redesign and continues to add new features.

The Reviewer
 
2-10 Employees
 
Seattle Metro Area
Ceci Ganem
Marketing Manager, Builders Capital
 
Verified
The Review
Feedback summary: 

The website has been widely praised throughout the firm. The client was particularly impressed by Jordan Crown's design talent and ability to materialize hard-to-describe ideas. Jordan Crown is highly recommended to others.

BACKGROUND

Please describe your organization.

Builders Capital offers construction loans, opportunities for real estate investments, and enables investors to acquire funds.

What is your position?

I am the marketing manager of a partner company. A big part of my job has been redesigning most of my company's websites.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

We needed a new and improved website. The one which we currently had did not represent who we were. I needed the expertise, design knowledge, and vision that Jordan Crown offered. We wanted to portray our company in the best light possible.

SOLUTION

Please describe the scope of their involvement in greater detail.

Jordan Crown's level of design and skills is extremely high. I depended on them for getting new ideas. I didn't have anything in mind at first, other than a clean, fresh, modern website. This only goes so far, so I needed some insight from their expertise. They were the ones who actually presented the design elements that I ended up using.

How did you come to work with Jordan Crown?

When I reached out to Jordan Crown, I was working on my fourth website redesign project. I had heard about them through a colleague with whom they'd worked in the past. I was looking at a homebuilder's website they'd developed and found it to be very well-made. I reached out to them for one of our projects. They turned out to not be the best fit for that one. It required a local Hawaii team. But when our current project came, there was no question in giving it to Jordan Crown.

Could you provide a sense of the size of this initiative in financial terms?

The total redesign cost was around $20,000.

What is the status of this engagement?

We started working together in November of 2014. The website has been launched. After the launch, our business saw new customers, which was great. As a result, I've reconnected with Jordan Crown in order to add new features to the site.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The final product has been liked throughout the company. It's been a good process, and they delivered exactly what I was looking for, even though I couldn't put it into words.

What distinguishes Jordan Crown from other providers?

The first distinguishing factor is their speediness and response. A second element is their design talent, mainly being able to understand what I'm saying even better than how I understand my needs. Lastly, if I tell Jordan Crown that I don't like something and need it done differently, they won't take it personally. They know that it's part of their job to offer me different solutions.

Is there anything Jordan Crown could have improved or done differently?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Laser Technology Firm

"Jordan Crown turned our ideas into a fabulous-looking website."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

The client wanted a better online presence and hired Jordan Crown to redesign their website. Work began in January of 2016, and the website launched just six weeks later.

The Reviewer
 
USA
President, Laser Technology Firm
 
Verified
The Review
Feedback summary: 

The website has completely transformed the perception of the client in its marketplace. The client particularly praised Jordan Crown's speed, flexibility, cost, and ability to deliver quickly. Jordan Crown is highly recommended to others.

BACKGROUND

Please describe your organization.

Our company specializes in laser processing and manufacturing for many types of industries, such as biomedical, aerospace, and sign companies.

What is your position?

I am the president of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

We were looking for a complete website revamp. We were running in the old mom-and-pop mode, using a local freelancer to help us with our page. We wanted to step it up to the next level. Jordan Crown promised to do what we wanted, and they came through with flying colors.

SOLUTION

Please describe the scope of their involvement in greater detail.

Jordan Crown developed our website using the WordPress platform.

How did you come to work with Jordan Crown?

I did a web search in the Seattle area, locating five different companies that could fit my needs. I had phone interviews with four of them. Jordan Crown was by far the most flexible. They understood what we were trying to achieve and were able to match the costs to my budget.

Could you provide a sense of the size of this initiative in financial terms?

The development cost of our website was around $5,500.

What is the status of this engagement?

We started working with them in January, 2016. The website is currently up-and-running. I wanted to break up our collaboration into a few different modules. The first one was simply getting the site built. We would then look into search engine optimization work and other things.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Their designer came to our office and took the ideas and information we had. Jordan Crown turned our ideas into a fabulous-looking website. It's on par with those of our biggest customers. It changed the perception of our company within the marketplace.

How did Jordan Crown perform from a project management standpoint?

Typically, when I rework a website, the process will take three to six months. Jordan Crown did it in six weeks. They started from just a concept and built basic pages, giving us ideas and directions to take. Once we'd made a decision, we'd be given some new pages to look at the next day. The entire process was very smooth.

What distinguishes Jordan Crown from other providers?

Michelle, the designer assigned to us, had an extremely impressive attention to detail. She caught all of our little mistakes, including grammar ones, and developed a fabulous layout. She took our basic pictures and ideas, turning them into something that really flowed and looked sharp.

Is there anything Jordan Crown could have improved or done differently?

Not that I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Wood Furniture Store

"Jordan Crown has done excellent work in implementing our design ideas."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
Project summary: 

The client needed an updated backend and a new website that could easily be updated to showcase inventory. Jordan Crown began a year ago and the partnership is ongoing.

The Reviewer
 
11-50 Employees
 
Seattle Metro Area
Connie Potter
Marketing Coordinator, A-America
 
Verified
The Review
Feedback summary: 

The new site is easy to update, lends itself toward blogging, and allows customers to find dealers quickly. The client praised Jordan Crown's knowledge of WordPress and implementation of the their ideas. Jordan Crown is highly recommended to others.

BACKGROUND

Please describe your organization.

We are a wholesale solid wood furniture manufacturer. We are located in Tukwila, just outside of Seattle.

What is your position?

I am the Marketing Coordinator of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

We have web needs which are a little different from those of most people. We are not an e-commerce website, but it is important for our page to be reflective of our latest collection. As such, it needs updating all the time.

SOLUTION

Please describe the scope of their involvement in greater detail.

Jordan Crown was particularly good at listening to our needs and accommodating us by creating a huge back-end that we could modify ourselves. We can update our own collections, change page content, and arrange items.

Aside from development, we also did some design work with them, but it was not extensive. They did not provide search engine optimization and online marketing. We are currently renegotiating our contract to possibly include these services.

How did you come to work with Jordan Crown?

I searched Google for Seattle-based web design companies. Jordan Crown came up at the top of the list. We wanted to have WordPress as a platform, for which their team was a good choice. After talking to them and getting a proposal, we saw that Jordan Crown would be flexible with us. I appreciated that.

Could you provide a sense of the size of this initiative in financial terms?

The total cost of the development was around $10,000.

What is the status of this engagement?

We started working with them a year ago. We are currently planning to do a redesign of the site, for which we're negotiating terms with Jordan Crown.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I enjoy being able to modify page content and to truly develop a blog on our site. In particular, I appreciate our dealer list. It is almost the sole purpose of our site: giving customers an easy way to find dealers. It integrates great with Google Maps. We're currently working on making the dealer list work as an uploadable CSV file.

How did Jordan Crown perform from a project management standpoint?

They've done excellent work in implementing our design ideas. There wasn't a lot of back-and-forth in our collaboration, which I appreciated.

What distinguishes Jordan Crown from other providers?

I appreciate their knowledge of WordPress and, more than that, I appreciate how easy it is to contact them. If we ever need something, they will listen to us and come back with an answer right away.

Is there anything Jordan Crown could have improved or done differently?

There's nothing that I can think of. I'm very satisfied with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Railroad Operations & Industrial Switching

"I will use Jordan Crown in the future."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Jordan Crown provided basic website design and development services for the client.

The Reviewer
 
2-10 Employees
 
Seattle Metro Area
Rob Didelius
CFO, Frontier Rail
 
Verified
The Review
Feedback summary: 

The website has recieved positive feedback. The client was pleased with Jordan Crown's professionalism and responsiveness.

BACKGROUND

Please describe your organization.

We operate short lines and offer rail switching services for industrial facilities.

What is your position?

I am the chief financial officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

We needed to update our website. Our business had grown, and we wanted a page to reflect that.

SOLUTION

Please describe the scope of their involvement in greater detail.

Jordan Crown provided website design and development services for us.

How did you come to work with Jordan Crown?

They were recommended to me by a larger web design firm in Portland which wasn't interested in a project of this size. They weren't interested in anything below $20,000 but told us that Jordan Crown would be the right fit for us. Our site doesn't have any interactive elements, forms, or anything of this nature. It's a simple billboard page which is perfect for our type of business. We establish relationships at a ground level, so our website only acts as a source of information and pictures.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was around $5,000.

What is the status of this engagement?

The project was completed six months ago.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We don't track website statistics. People have told us that they like the page and I personally believe it has been a huge success, but I have no way of quantifying it.

What distinguishes Jordan Crown from other providers?

I haven't worked with any other web developers, but I found Jordan Crown to be very professional and responsive; on par with my expectations for any vendor.

Is there anything Jordan Crown could have improved or done differently?

I didn't see any issues in their work. We plan to grow the site as we add more business units, and I will use Jordan Crown in the future. Their price is appropriate and their service is good.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered as promised.
  • 5.0 Cost
    Value / within estimates
    Their price point is very competitive. A one-time fee of $5,000 gave us a lot of value in terms of advertising.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design for Strategy & Consulting Firm

"Jordan Crown did a good job, working from our challenging brand proposition."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. - Sept. 2015
Project summary: 

Jordan Crown developed a website for the client with a focus on better SEO, ease of capturing inbound leads, ease of editing, optimization, and brand representation.

The Reviewer
 
51-200 Employees
 
Seattle Metro Area
Katie Henry
Director of Marketing, PeopleFirm
 
Verified
The Review
Feedback summary: 

The website received positive feedback from clients and also resulted in an eight-fold increase in inbound leads. The client was pleased with the informal yet professional feel of the website and praised Jordan Crown for their responsiveness.

BACKGROUND

Please describe your organization.

We are a consultancy in Seattle, Washington, specializing in workforce optimization and leadership alignment. We work on anything people-related to produce the win-win of happier employees and better business results for our clients.

What is your position?

I handle the firm’s marketing.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Jordan Crown?

We had an antiquated website. It wasn’t responsive, lacked inbound lead capture features, did not work on mobile devices and didn’t represent our brand well.

The website was also starting to age technically. It had been built on a platform that was no longer supported, and we had trouble editing content.

I wanted a website that would bring us better SEO, would capture inbound leads better,which could be edited, and optimized and which would better represent our brand.

SOLUTION

Please describe the scope of their involvement.

Jordan Crown worked exclusively on developing our site.

How did you come to work with Jordan Crown?

Quality of work is very important to me, and I was also looking for a local, smaller company. I made a list of vendors and researched their previous design work. Jordan Crown proved to be among the best agencies I was looking at.

We interviewed a few companies but ultimately selected Jordan Crown not only because of their quality but because they specialized in Wordpress. Although we hadn’t decided on this platform initially, we came to the conclusion that it would be the best choice. A lot of other vendors used proprietary solutions, which could have potentially left us in the same situation as our old website, in other words no longer supported. Wordpress could be edited at any time by any developer.

What is the status of this engagement?

We started working with Jordan Crown in March 2015. The website was launched in September.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from this engagement?

We wanted to have a more informal image for our company, but one that still worked for our Fortune 500 clients. This was a hard target to hit, but Jordan Crown did a good job, working from our challenging brand proposition.

We’ve had a lot of good feedback from current and potential clients. One of them told us that they chose us specifically because of the site. We have had an eight-fold increase in inbound leads. People are spending more time on the site. Our bounce rate has remained the same.

What distinguishes Jordan Crown from other providers?

Their account manager has been incredibly responsive. He is always available to answer any question over the phone. Since we are a consulting firm, our staff is comprised of smart people with many ideas. This led to a lot of changes in our requirements, all of which Jordan Crown handled well. Working with their team was phenomenal.

Is there anything Jordan Crown could have improved or done differently?

No, they did a good job.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    All missed deadlines were our fault.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer