Sprinklr Reviews | Clutch.co

Reviews

4.2

10 reviews

Submit Review

the review

Survey Response

Apr 28 2016

Customer Feedback with Sprinklr

"It optimizes our product strategies supplying us with our customers’ feedback."

Apr 28, 2016

Recommendations:

Sprinklr is a great service for us. They help us with optimizing our services and helps us focus on the needs of our customers. They are a wonderful unique service. It is worth our investment in them.

Experience:

We wanted to reach a wider, more global audience. It helps us to better engage with customers and learn more about our target audiences. It has helped us provide a better service and make us a premium company. It has streamlined our services and helped us manage our customer service better. With this, we are able to offer not only a better product but to make sure our product is what the consumer wants and to get them the services they need. It has performed excellently.

Pros:

It optimizes our product strategies supplying us with our customers’ feedback.

Cons:

I do not have many problems with their services but it could cost less.

4.5

Features:

4.0

Ease of use:

4.5

Support:

4.0

Willing to refer:

4.0

the reviewer

Education

101-200 Employees

Maple Shade, NJ

Manager, IT

Education

101-200 Employees

Maple Shade, NJ

Manager, IT

Recommendations:

Experience:

Pros:

It optimizes our product strategies supplying us with our customers’ feedback.

Cons:

I do not have many problems with their services but it could cost less.

the review

Survey Response

Mar 26 2016

Increased Team Organization and Communication With Sprinklr

"The level of organization and communication in the program helps everyone understand what is going on and who is working on which task... So far our advertising and marketing unit has increased by 20% in one year."

Mar 26, 2016

Experience:

My company has used this program for a long time, and I have only been on this unit for about a year, and I love it. It is very easy to use and the people in my unit love using it. It is very user friendly, and it helps us organize majorly. The biggest issue in our unit is organization and communication, and Sprinklr has helped us on both of those issues a lot. Our marketing and advertising unit hasn't been the best the past 5 years. I was promoted to help bring our unit back up. I did my research on Sprinklr and I personally thought that it would be the best program for my team, and so far our advertising and marketing unit has increased by 20% in one year.

Pros:

The level of organization and communication in the program helps everyone understand what is going on and who is working on which task.

Cons:

The layout of the format can sometimes confuse you once you start using it, but, after a while, it is easy to understand.

4.0

Features:

4.0

Ease of use:

4.5

Support:

4.0

Willing to refer:

4.0

the reviewer

Advertising & Marketing

501-1000 employees

Wichita, KS

Director, Marketing

Advertising & Marketing

501-1000 employees

Wichita, KS

Director, Marketing

Experience:

Pros:

The level of organization and communication in the program helps everyone understand what is going on and who is working on which task.

Cons:

The layout of the format can sometimes confuse you once you start using it, but, after a while, it is easy to understand.

the review

Survey Response

Apr 28 2016

Increased clients with cost-effective Sprinklr

"Sprinklr offers everything we need. It is easy to use and navigate, and there was always someone to help us if we needed it. It’s awesome."

Apr 28, 2016

Recommendations:

I highly recommend it. It has a lot of great features.

Experience:

Sprinklr offers everything we need. It is easy to use and navigate, and there was always someone to help us if we needed it. It’s awesome. We use its analytics, command center, and paid advertising features. It’s very user-friendly; anyone can use it. It saves money in the long run, and we’ve received many more clients because of it.

Pros:

I love the ease of use. It is very self-explanatory.

Cons:

I haven't had an issue yet.

5.0

Features:

5.0

Ease of use:

5.0

Support:

5.0

Willing to refer:

5.0

the reviewer

Business Services

501-1000 Employees

Duluth, MN

Director, Business Development

Business Services

501-1000 Employees

Duluth, MN

Director, Business Development

Recommendations:

I highly recommend it. It has a lot of great features.

Experience:

Pros:

I love the ease of use. It is very self-explanatory.

Cons:

I haven't had an issue yet.

the review

Survey Response

Apr 28 2016

Increased brand awareness with Sprinklr

"It has helped get our company name out there, grow our audience and customers."

Apr 28, 2016

Recommendations:

It will help you promote your company.

Experience:

It is very easy to use. It has helped our company grow and keep up with social media trends. It has helped get our company name out there, grow our audience and customers.

Pros:

It helps us keep up with technology as well as trends.

Cons:

None.

4.5

Features:

4.0

Ease of use:

5.0

Support:

3.5

Willing to refer:

4.0

the reviewer

Financial services

5000+ employees

Eau Claire, WI

Manager, Customer Service

Financial services

5000+ employees

Eau Claire, WI

Manager, Customer Service

Recommendations:

It will help you promote your company.

Experience:

It is very easy to use. It has helped our company grow and keep up with social media trends. It has helped get our company name out there, grow our audience and customers.

Pros:

It helps us keep up with technology as well as trends.

Cons:

None.

the review

Survey Response

Apr 28 2016

Easy and performs above expectations

"Sprinklr was the easiest tool to master; that’s why we chose it... It has performed above expectations."

Apr 28, 2016

Recommendations:

Try it. You will see results in no time.

Experience:

Sprinklr was the easiest tool to master; that’s why we chose it. We use it the AdWords and SEO features it offers. It has performed above expectations.

Pros:

It's easy to use.

Cons:

None.

4.5

Features:

4.5

Ease of use:

5.0

Support:

5.0

Willing to refer:

5.0

the reviewer

Retail

1001-5000 Employees

Parlin, NJ

Executive, IT

Retail

1001-5000 Employees

Parlin, NJ

Executive, IT

Recommendations:

Try it. You will see results in no time.

Experience:

Sprinklr was the easiest tool to master; that’s why we chose it. We use it the AdWords and SEO features it offers. It has performed above expectations.

Pros:

It's easy to use.

Cons:

None.

the review

Survey Response

Apr 01 2016

Gets The Job Done, But Lacks Innovation

"Sprinklr continues to have technical issues and takes an abnormally long time to create solutions for challenges we face when scheduling posts."

Apr 01, 2016

Experience:

Sprinklr continues to have technical issues and takes an abnormally long time to create solutions for challenges we face when scheduling posts. We use the post scheduling, real time engagement, and campaign tagging features. We've been using it consistently. It gets our base level job done but lacks innovative and competitive ideas.

Pros:

Not having to push as much natively is great.

Cons:

There are technical bugs that can be very frustrating. We’ve had issues scheduling posts before.

2.5

Features:

3.0

Ease of use:

2.5

Support:

2.5

Willing to refer:

3.0

the reviewer

Hospitality and Leisure

5001+ employees

Orlando, FL

Associate, Marketing

Hospitality and Leisure

5001+ employees

Orlando, FL

Associate, Marketing

Experience:

Pros:

Not having to push as much natively is great.

Cons:

There are technical bugs that can be very frustrating. We’ve had issues scheduling posts before.

the review

Survey Response

Mar 27 2016

Effortless Social Media Planning

"I am most familiar with the paid advertising feature. We use this to increase collaboration on paid ads within our company. We enjoy it very much. We have found we gain budget efficiencies using this tool."

Mar 27, 2016

Experience:

This program was one we did a lot of research into and found Sprinklr to best fit our needs as a company. We had some issues with licensing but found their company very easy to work with on this issue. I am most familiar with the paid advertising feature. We use this to increase collaboration on paid ads within our company. We enjoy it very much. We have found we gain budget efficiencies using this tool.

Pros:

I it helps us plan and manage our social marketing efforts easily.

Cons:

Nothing.

4.5

Features:

3.5

Ease of use:

5.0

Support:

4.0

Willing to refer:

4.0

the reviewer

Retail

5001+ employees

Ft. Wayne, IN

Director, Marketing

Retail

5001+ employees

Ft. Wayne, IN

Director, Marketing

Experience:

Pros:

I it helps us plan and manage our social marketing efforts easily.

Cons:

Nothing.

the review

Survey Response

Mar 22 2016

Social Media Tool to Reach a Wide Audience

"We utilized the Strategy & Analytics feature and were pleased with the outcome... It provided us with the tools and strategies we needed to enhance our business."

Mar 22, 2016

Experience:

We were having difficulty reaching a wider demographic. Sprinklr was somewhat blindly selected, but worked wonderfully. We utilized the Strategy & Analytics feature, and were pleased with the outcome. It has performed well, and has allowed us to reach a larger customer demographic.

Pros:

It provided us with the tools and strategies we needed to enhance our business.

Cons:

It was difficult to really get the ball rolling at first, but once we fully understood the process and the tools available, there were no problems.

4.0

Features:

4.5

Ease of use:

4.5

Support:

4.5

Willing to refer:

4.5

the reviewer

Retail

501-1000 employees

Orlando, FL

Associate, Marketing

Retail

501-1000 employees

Orlando, FL

Associate, Marketing

Experience:

Pros:

It provided us with the tools and strategies we needed to enhance our business.

Cons:

It was difficult to really get the ball rolling at first, but once we fully understood the process and the tools available, there were no problems.

the review

Survey Response

Apr 28 2016

Increased customers with Sprinklr

"It is easy to use and learn. We have gotten a lot more customers since we started using it."

Apr 28, 2016

Recommendations:

It’s affordable and user friendly. Give it a shot.

Experience:

It is very customer friendly. It is easy to use and learn. We have gotten a lot more customers since we started using it.

Pros:

It is easy to use.

Cons:

Nothing.

4.0

Features:

2.5

Ease of use:

3.0

Support:

3.5

Willing to refer:

4.0

the reviewer

Business services

201-500 employees

Groton, CT

Manager, Finance

Business services

201-500 employees

Groton, CT

Manager, Finance

Recommendations:

It’s affordable and user friendly. Give it a shot.

Experience:

It is very customer friendly. It is easy to use and learn. We have gotten a lot more customers since we started using it.

Pros:

It is easy to use.

Cons:

Nothing.

the review

Survey Response

Mar 23 2016

Convenient for Post Scheduling

"We use Sprinklr as our primary marketing platform. We use all of its features, which work really well... It is convenient."

Mar 23, 2016

Experience:

We use Sprinklr as our primary marketing platform. We use all of its features, which work really well. I really like that it let's us schedule posts.

Pros:

It is convenient.

Cons:

Nothing at all.

4.0

Features:

4.0

Ease of use:

4.0

Support:

4.0

Willing to refer:

4.5

the reviewer

Information technology

5001+ employees

Raleigh, NC

Associate, Marketing

Information technology

5001+ employees

Raleigh, NC

Associate, Marketing

Experience:

We use Sprinklr as our primary marketing platform. We use all of its features, which work really well. I really like that it let's us schedule posts.

Pros:

It is convenient.

Cons:

Nothing at all.

Product Demo & Screenshots

Features

Content creation

Support

Integration

Collaboration

Analytics and Tracking

Monitoring

Pricing

Basic info

Reviews

Reviews

the review

Survey Response

Survey Response

Apr 28 2016

"It optimizes our product strategies supplying us with our customers’ feedback."

Apr 28, 2016

the reviewer

the review

the review

Survey Response

Survey Response

Mar 26 2016

"The level of organization and communication in the program helps everyone understand what is going on and who is working on which task... So far our advertising and marketing unit has increased by 20% in one year."

Mar 26, 2016

the reviewer

the review

the review

Survey Response

Survey Response

Apr 28 2016

"Sprinklr offers everything we need. It is easy to use and navigate, and there was always someone to help us if we needed it. It’s awesome."

Apr 28, 2016

the reviewer

the review

the review

Survey Response

Survey Response

Apr 28 2016

"It has helped get our company name out there, grow our audience and customers."

Apr 28, 2016

the reviewer

the review

the review

Survey Response

Survey Response

Apr 28 2016

"Sprinklr was the easiest tool to master; that’s why we chose it... It has performed above expectations."

Apr 28, 2016

the reviewer

the review

the review

Survey Response

Survey Response

Apr 01 2016

"Sprinklr continues to have technical issues and takes an abnormally long time to create solutions for challenges we face when scheduling posts."

Apr 01, 2016

the reviewer

the review

the review

Survey Response

Survey Response

Mar 27 2016

"I am most familiar with the paid advertising feature. We use this to increase collaboration on paid ads within our company. We enjoy it very much. We have found we gain budget efficiencies using this tool."

Mar 27, 2016

the reviewer

the review

the review

Survey Response

Survey Response

Mar 22 2016

"We utilized the Strategy & Analytics feature and were pleased with the outcome... It provided us with the tools and strategies we needed to enhance our business."

Mar 22, 2016

the reviewer

the review

the review

Survey Response

Survey Response

Apr 28 2016