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Sprinklr

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Social Media Experiences

4.2
10 reviews
Made for

Collaboration between teams of a large enterprise and extensive reporting

Not for

Small businesses, or simple social media marketing

 
Pricing Unavailable
Pricing details

Product Demo & Screenshots

What the Sprinklr Experience Cloud Can Do for You

Features

Content creation

  • Plan a high-level campaign calendar with annual, quarterly, and monthly views
  • Generate marketing briefs and configurable brief templates
  • Define tasks, share comments, establish quality guidelines, and define collaboration teams
  • Create draft posts as placeholders.

Support

  • Training
  • Ticket Support
  • Whitepapers
  • Guides

Integration

  • Facebook
  • Twitter
  • LinkedIn
  • Google+
  • YouTube
  • Instagram
  • Pinterest
  • VK
  • WordPress
  • Zendesk
  • SurveyMonkey
  • bit.ly
  • etc...

Collaboration

Social Publishing allows multiple teams to collaborate easily, efficiently, and compliantly when deploying multimedia content across multiple social networks.

Analytics and Tracking

  • Track the channels, media types, and content topics that drive engagement in your space
  • Learn the characteristics of your competitors’ top performing posts
  • Benchmark the performance of each owned social account or team

Monitoring

  • Keep eyes, ears, and trigger fingers on markets, customers, competition, and crisis situations
  • Remain innovative, competitive and relevant
  • Monitor your competition and track your audiences
  • Measure sentiment, moods and market trends
  • Nip social crisis situations in the bud

Pricing

Basic info

 
Pricing Unavailable

Contact vendor for pricing information.

Reviews

Reviews

4.2
10 reviews
Submit Review
Sort by
the review
 
Survey Response
 
Survey Response
Apr 28 2016

Customer Feedback with Sprinklr

"It optimizes our product strategies supplying us with our customers’ feedback."

Apr 28, 2016

Recommendations:

Sprinklr is a great service for us. They help us with optimizing our services and helps us focus on the needs of our customers. They are a wonderful unique service. It is worth our investment in them.

Experience:

We wanted to reach a wider, more global audience. It helps us to better engage with customers and learn more about our target audiences. It has helped us provide a better service and make us a premium company. It has streamlined our services and helped us manage our customer service better. With this, we are able to offer not only a better product but to make sure our product is what the consumer wants and to get them the services they need. It has performed excellently.

Pros:

It optimizes our product strategies supplying us with our customers’ feedback.

Cons:

I do not have many problems with their services but it could cost less.

4.5

Features: 
4.0
Ease of use: 
4.5
Support: 
4.0
Willing to refer: 
4.0
See More
the reviewer
 
Education
 
101-200 Employees
 
Maple Shade, NJ
Manager, IT
 
Education
 
101-200 Employees
 
Maple Shade, NJ
Manager, IT
1
The Review

Recommendations:

Sprinklr is a great service for us. They help us with optimizing our services and helps us focus on the needs of our customers. They are a wonderful unique service. It is worth our investment in them.

Experience:

We wanted to reach a wider, more global audience. It helps us to better engage with customers and learn more about our target audiences. It has helped us provide a better service and make us a premium company. It has streamlined our services and helped us manage our customer service better. With this, we are able to offer not only a better product but to make sure our product is what the consumer wants and to get them the services they need. It has performed excellently.

Pros:

It optimizes our product strategies supplying us with our customers’ feedback.

Cons:

I do not have many problems with their services but it could cost less.

the review
    the review
     
    Survey Response
     
    Survey Response
    Mar 26 2016

    Increased Team Organization and Communication With Sprinklr

    "The level of organization and communication in the program helps everyone understand what is going on and who is working on which task... So far our advertising and marketing unit has increased by 20% in one year."

    Mar 26, 2016

    Experience:

    My company has used this program for a long time, and I have only been on this unit for about a year, and I love it. It is very easy to use and the people in my unit love using it. It is very user friendly, and it helps us organize majorly. The biggest issue in our unit is organization and communication, and Sprinklr has helped us on both of those issues a lot. Our marketing and advertising unit hasn't been the best the past 5 years. I was promoted to help bring our unit back up. I did my research on Sprinklr and I personally thought that it would be the best program for my team, and so far our advertising and marketing unit has increased by 20% in one year.

    Pros:

    The level of organization and communication in the program helps everyone understand what is going on and who is working on which task.

    Cons:

    The layout of the format can sometimes confuse you once you start using it, but, after a while, it is easy to understand.

    4.0

    Features: 
    4.0
    Ease of use: 
    4.5
    Support: 
    4.0
    Willing to refer: 
    4.0
    See More
    the reviewer
     
    Advertising & Marketing
     
    501-1000 employees
     
    Wichita, KS
    Director, Marketing
     
    Advertising & Marketing
     
    501-1000 employees
     
    Wichita, KS
    Director, Marketing
    1
    The Review

    Experience:

    My company has used this program for a long time, and I have only been on this unit for about a year, and I love it. It is very easy to use and the people in my unit love using it. It is very user friendly, and it helps us organize majorly. The biggest issue in our unit is organization and communication, and Sprinklr has helped us on both of those issues a lot. Our marketing and advertising unit hasn't been the best the past 5 years. I was promoted to help bring our unit back up. I did my research on Sprinklr and I personally thought that it would be the best program for my team, and so far our advertising and marketing unit has increased by 20% in one year.

    Pros:

    The level of organization and communication in the program helps everyone understand what is going on and who is working on which task.

    Cons:

    The layout of the format can sometimes confuse you once you start using it, but, after a while, it is easy to understand.

    the review
      the review
       
      Survey Response
       
      Survey Response
      Apr 28 2016

      Increased clients with cost-effective Sprinklr

      "Sprinklr offers everything we need. It is easy to use and navigate, and there was always someone to help us if we needed it. It’s awesome."

      Apr 28, 2016

      Recommendations:

      I highly recommend it. It has a lot of great features.

      Experience:

      Sprinklr offers everything we need. It is easy to use and navigate, and there was always someone to help us if we needed it. It’s awesome. We use its analytics, command center, and paid advertising features. It’s very user-friendly; anyone can use it. It saves money in the long run, and we’ve received many more clients because of it.

      Pros:

      I love the ease of use. It is very self-explanatory.

      Cons:

      I haven't had an issue yet.

      5.0

      Features: 
      5.0
      Ease of use: 
      5.0
      Support: 
      5.0
      Willing to refer: 
      5.0
      See More
      the reviewer
       
      Business Services
       
      501-1000 Employees
       
      Duluth, MN
      Director, Business Development
       
      Business Services
       
      501-1000 Employees
       
      Duluth, MN
      Director, Business Development
      1
      The Review

      Recommendations:

      I highly recommend it. It has a lot of great features.

      Experience:

      Sprinklr offers everything we need. It is easy to use and navigate, and there was always someone to help us if we needed it. It’s awesome. We use its analytics, command center, and paid advertising features. It’s very user-friendly; anyone can use it. It saves money in the long run, and we’ve received many more clients because of it.

      Pros:

      I love the ease of use. It is very self-explanatory.

      Cons:

      I haven't had an issue yet.

      the review
        the review
         
        Survey Response
         
        Survey Response
        Apr 28 2016

        Increased brand awareness with Sprinklr

        "It has helped get our company name out there, grow our audience and customers."

        Apr 28, 2016

        Recommendations:

        It will help you promote your company.

        Experience:

        It is very easy to use. It has helped our company grow and keep up with social media trends. It has helped get our company name out there, grow our audience and customers.

        Pros:

        It helps us keep up with technology as well as trends.

        Cons:

        None.

        4.5

        Features: 
        4.0
        Ease of use: 
        5.0
        Support: 
        3.5
        Willing to refer: 
        4.0
        See More
        the reviewer
         
        Financial services
         
        5000+ employees
         
        Eau Claire, WI
        Manager, Customer Service
         
        Financial services
         
        5000+ employees
         
        Eau Claire, WI
        Manager, Customer Service
        1
        The Review

        Recommendations:

        It will help you promote your company.

        Experience:

        It is very easy to use. It has helped our company grow and keep up with social media trends. It has helped get our company name out there, grow our audience and customers.

        Pros:

        It helps us keep up with technology as well as trends.

        Cons:

        None.

        the review
          the review
           
          Survey Response
           
          Survey Response
          Apr 28 2016

          Easy and performs above expectations

          "Sprinklr was the easiest tool to master; that’s why we chose it... It has performed above expectations."

          Apr 28, 2016

          Recommendations:

          Try it. You will see results in no time.

          Experience:

          Sprinklr was the easiest tool to master; that’s why we chose it. We use it the AdWords and SEO features it offers. It has performed above expectations.

          Pros:

          It's easy to use.

          Cons:

          None.

          4.5

          Features: 
          4.5
          Ease of use: 
          5.0
          Support: 
          5.0
          Willing to refer: 
          5.0
          See More
          the reviewer
           
          Retail
           
          1001-5000 Employees
           
          Parlin, NJ
          Executive, IT
           
          Retail
           
          1001-5000 Employees
           
          Parlin, NJ
          Executive, IT
          1
          The Review

          Recommendations:

          Try it. You will see results in no time.

          Experience:

          Sprinklr was the easiest tool to master; that’s why we chose it. We use it the AdWords and SEO features it offers. It has performed above expectations.

          Pros:

          It's easy to use.

          Cons:

          None.

          the review
            the review
             
            Survey Response
             
            Survey Response
            Apr 01 2016

            Gets The Job Done, But Lacks Innovation

            "Sprinklr continues to have technical issues and takes an abnormally long time to create solutions for challenges we face when scheduling posts."

            Apr 01, 2016

            Experience:

            Sprinklr continues to have technical issues and takes an abnormally long time to create solutions for challenges we face when scheduling posts. We use the post scheduling, real time engagement, and campaign tagging features. We've been using it consistently. It gets our base level job done but lacks innovative and competitive ideas.

            Pros:

            Not having to push as much natively is great.

            Cons:

            There are technical bugs that can be very frustrating. We’ve had issues scheduling posts before.

            2.5

            Features: 
            3.0
            Ease of use: 
            2.5
            Support: 
            2.5
            Willing to refer: 
            3.0
            See More
            the reviewer
             
            Hospitality and Leisure
             
            5001+ employees
             
            Orlando, FL
            Associate, Marketing
             
            Hospitality and Leisure
             
            5001+ employees
             
            Orlando, FL
            Associate, Marketing
            1
            The Review

            Experience:

            Sprinklr continues to have technical issues and takes an abnormally long time to create solutions for challenges we face when scheduling posts. We use the post scheduling, real time engagement, and campaign tagging features. We've been using it consistently. It gets our base level job done but lacks innovative and competitive ideas.

            Pros:

            Not having to push as much natively is great.

            Cons:

            There are technical bugs that can be very frustrating. We’ve had issues scheduling posts before.

            the review
              the review
               
              Survey Response
               
              Survey Response
              Mar 27 2016

              Effortless Social Media Planning

              "I am most familiar with the paid advertising feature. We use this to increase collaboration on paid ads within our company. We enjoy it very much. We have found we gain budget efficiencies using this tool."

              Mar 27, 2016

              Experience:

              This program was one we did a lot of research into and found Sprinklr to best fit our needs as a company. We had some issues with licensing but found their company very easy to work with on this issue. I am most familiar with the paid advertising feature. We use this to increase collaboration on paid ads within our company. We enjoy it very much. We have found we gain budget efficiencies using this tool.

              Pros:

              I it helps us plan and manage our social marketing efforts easily.

              Cons:

              Nothing.

              4.5

              Features: 
              3.5
              Ease of use: 
              5.0
              Support: 
              4.0
              Willing to refer: 
              4.0
              See More
              the reviewer
               
              Retail
               
              5001+ employees
               
              Ft. Wayne, IN
              Director, Marketing
               
              Retail
               
              5001+ employees
               
              Ft. Wayne, IN
              Director, Marketing
              1
              The Review

              Experience:

              This program was one we did a lot of research into and found Sprinklr to best fit our needs as a company. We had some issues with licensing but found their company very easy to work with on this issue. I am most familiar with the paid advertising feature. We use this to increase collaboration on paid ads within our company. We enjoy it very much. We have found we gain budget efficiencies using this tool.

              Pros:

              I it helps us plan and manage our social marketing efforts easily.

              Cons:

              Nothing.

              the review
                the review
                 
                Survey Response
                 
                Survey Response
                Mar 22 2016

                Social Media Tool to Reach a Wide Audience

                "We utilized the Strategy & Analytics feature and were pleased with the outcome... It provided us with the tools and strategies we needed to enhance our business."

                Mar 22, 2016

                Experience:

                We were having difficulty reaching a wider demographic. Sprinklr was somewhat blindly selected, but worked wonderfully. We utilized the Strategy & Analytics feature, and were pleased with the outcome. It has performed well, and has allowed us to reach a larger customer demographic.

                Pros:

                It provided us with the tools and strategies we needed to enhance our business.

                Cons:

                It was difficult to really get the ball rolling at first, but once we fully understood the process and the tools available, there were no problems.

                4.0

                Features: 
                4.5
                Ease of use: 
                4.5
                Support: 
                4.5
                Willing to refer: 
                4.5
                See More
                the reviewer
                 
                Retail
                 
                501-1000 employees
                 
                Orlando, FL
                Associate, Marketing
                 
                Retail
                 
                501-1000 employees
                 
                Orlando, FL
                Associate, Marketing
                1
                The Review

                Experience:

                We were having difficulty reaching a wider demographic. Sprinklr was somewhat blindly selected, but worked wonderfully. We utilized the Strategy & Analytics feature, and were pleased with the outcome. It has performed well, and has allowed us to reach a larger customer demographic.

                Pros:

                It provided us with the tools and strategies we needed to enhance our business.

                Cons:

                It was difficult to really get the ball rolling at first, but once we fully understood the process and the tools available, there were no problems.

                the review
                  the review
                   
                  Survey Response
                   
                  Survey Response
                  Apr 28 2016

                  Increased customers with Sprinklr

                  "It is easy to use and learn. We have gotten a lot more customers since we started using it."

                  Apr 28, 2016

                  Recommendations:

                  It’s affordable and user friendly. Give it a shot.

                  Experience:

                  It is very customer friendly. It is easy to use and learn. We have gotten a lot more customers since we started using it.

                  Pros:

                  It is easy to use.

                  Cons:

                  Nothing.

                  4.0

                  Features: 
                  2.5
                  Ease of use: 
                  3.0
                  Support: 
                  3.5
                  Willing to refer: 
                  4.0
                  See More
                  the reviewer
                   
                  Business services
                   
                  201-500 employees
                   
                  Groton, CT
                  Manager, Finance
                   
                  Business services
                   
                  201-500 employees
                   
                  Groton, CT
                  Manager, Finance
                  1
                  The Review

                  Recommendations:

                  It’s affordable and user friendly. Give it a shot.

                  Experience:

                  It is very customer friendly. It is easy to use and learn. We have gotten a lot more customers since we started using it.

                  Pros:

                  It is easy to use.

                  Cons:

                  Nothing.

                  the review
                    the review
                     
                    Survey Response
                     
                    Survey Response
                    Mar 23 2016

                    Convenient for Post Scheduling

                    "We use Sprinklr as our primary marketing platform. We use all of its features, which work really well... It is convenient."

                    Mar 23, 2016

                    Experience:

                    We use Sprinklr as our primary marketing platform. We use all of its features, which work really well. I really like that it let's us schedule posts.

                    Pros:

                    It is convenient.

                    Cons:

                    Nothing at all.

                    4.0

                    Features: 
                    4.0
                    Ease of use: 
                    4.0
                    Support: 
                    4.0
                    Willing to refer: 
                    4.5
                    See More
                    the reviewer
                     
                    Information technology
                     
                    5001+ employees
                     
                    Raleigh, NC
                    Associate, Marketing
                     
                    Information technology
                     
                    5001+ employees
                     
                    Raleigh, NC
                    Associate, Marketing
                    1
                    The Review

                    Experience:

                    We use Sprinklr as our primary marketing platform. We use all of its features, which work really well. I really like that it let's us schedule posts.

                    Pros:

                    It is convenient.

                    Cons:

                    Nothing at all.

                    the review
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                      • © 2021 Clutch
                      • Terms of Service
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                      • We updated our Terms of Service
                        on April 24, 2019.