Social media workflow management and team collaboration
Product Demo & Screenshots
Harness customer passion and knowledge to attract visitors, increase buyer confidence, and crowdsource support with Lithium's online community tools.
Lithium Social Web manages the explosion of social responses without sacrificing quality, allowing brands to connect with customers across social platforms.
- Community Forum
- Phone Support
- Online Support
- Google +
- Lithium Communities
- Industry Forums
Role-based screens give customer service agents, supervisors, managers and publishers unique functionality for each role.
Goodbye to cumbersome columns and stacks. Agents work from a single, unified inbox. No guesswork required.
Easily reassign posts to another agent or work queue.
Social posts are automatically routed to the best agent based on pre-defined skill sets.
Posts receive language, source, and content tags so messages land in the correct work queue. Gone are the days of manually assigning each post. That gets old. Really fast.
Analytics and Tracking
Monitor the success of your posts with at-a-glance metrics.
Set up email and mobile notifications. Receive immediate alerts when messages, priorities, or work queues change.
Lithium Social Intelligence helps you measure and improve the performance of your social programs by gaining insights into your community's health
- Detailed contextual analytics
- Integrated social science & expertise
- Measure and improve community health
At Lithium, we make software that allows you to connect with your most passionate customers across all digital touch points. Our social software platform helps you to respond on social networks and build trusted content on a community you own.