Falcon.io Reviews | Clutch.co

Unified Social Media and Customer Experience Tool

5.0

1 review

Made for

Enterprises looking for a complex social suite; integrated with DataSift, Lexalytics, GNIP

Not for

Small companies, simple social media management, extensive social listening capabilities

Free trial

Pricing Unavailable

Example customers

Product Demo & Screenshots

Introducing Falcon.io

Falcon.io Screenshot 4

Falcon.io - Engagement

Falcon.io - Listening

Features

Content creation

Campaign Planner to sync up your social, online and offline content marketing activities
Campaign calendar with monthly and week views
Asset library to source, re-use and modify your best-performing assets
Campaign brief features incl. reminders, team a and asset sharing

Promotion & distribution

Power all your social media publishing from one collaborative content calendar

Content calendar to plan, create, schedule and publish content
Turn posts into ads and promote on Facebook and Instagram
Repurpose content, save time and costs and ensure quality with the Content Pool

Integration

Facebook
Twitter
LinkedIn
Instagram
Youtube
Google+
Zendesk
CRM integration

Collaboration

Integrated governance and approval processes
Real-time collaboration between teams
Multiple roles and permission levels
Assign tasks, messages and track team actions
All your social comments in a collaborative inbox
Social CRM: All customer information in a single hub

Automation

Falcon's automation features enable you to work smarter

Multi-channel scheduling features
Automated alerts based on custom monitoring queries
Automated custom tracking parameters (e.g. Google Analytics)

Analytics and Tracking

Track performance and KPIs across channels

Track performance across channels
Build unlimited custom reports
Share and export as XLS, CSV, PDF, JPG or PNG
Competitors and industry benchmarks
Monitor response times and team performance

Monitoring

Falcon's Monitoring module plugs you straight into what’s being discussed or posted to social networks and online sites

Advanced query builder
Sentiment Indicator
Trends Discovery
Language filter
Email alerts and response features

Support

Online support
Custom on-boarding
Onsite training
Guides & whitepapers
Webinars & live sessions
Help center
Strategic consultancy

Pricing

Basic info

Free trial

Pricing Unavailable

Monthly subscription

Annual subscription

Reviews

5.0

1 review

Submit Review

the review

Survey Response

Mar 26 2016

Increased Revenue with Falcon.io

"It helps companies reach out to the most customers who need top financial services. We use all the features it offers, which has helped our revenue increase by over 11% in the past year."

Mar 26, 2016

Experience:

It helps companies reach out to the most customers who need top financial services. We use all the features it offers, which has helped our revenue increase by over 11% in the past year.

Pros:

We are able to reach more customers.

Cons:

The system goes down too often.

5.0

Features:

4.5

Ease of use:

5.0

Support:

4.5

Willing to refer:

4.5

the reviewer

Media

5001+ employees

Cincinnati, OH

Associate, Marketing