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Top Call Center Services & Voice Services for IT Services in Romania

Ratings Updated: January 14, 2025

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9 Companies

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Country: Romania

Industry: Information technology

Best Call Center Companies & Voice Services for IT Services in Romania

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Valoris Center

4.9 10 reviews

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Premier Verified

$1,000+

< $25 / hr

250 - 999

București, Romania

Services provided

50% Call Center Services

20% Back Office Outsourcing

20% CRM Consulting and SI +1 service

10% Customer Service Outsourcing

Valoris Center, specializing in Contact Center Services, provides a comprehensive array of services, including Customer Support, Inbound and Outbound Call Center, and Telemarketing Services. Across various reviews, clients commend the company for its professionalism, flexibility, and proactive approach. Although some feedback highlights high personnel turnover, Valoris is generally praised for delivering results on time, adapting to client needs, and maintaining strong communication.

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Reviews mention Experienced

Clients have expressed a highly positive sentiment regarding Valoris Center's expertise and professionalism. One client noted their satisfaction with the valuable feedback collected through customer surveys, which significantly improved service quality and customer loyalty. The dedicated team and effective communication were highlighted as strengths, alongside Valoris's willingness to customize solutions. While initial operational shifts posed challenges, the collaboration ultimately led to a successful partnership.

BPO for Automobile Importer And Distribution Company

5.0 Jan 13, 2023

The previous experience and knowledge of Valoris Center, along with their professional team, were most impressive. Their willingness to customize the solution for us was also noteworthy.

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Reviews mention Understands the needs of their clients

Clients consistently praise Valoris Center for their deep understanding of client needs and industry dynamics. One client noted that Valoris demonstrated flexibility and adaptability, responding effectively to challenges and scaling their team significantly within the first year. The ongoing communication facilitated a quality business calibration, with clients appreciating their openness to suggestions and proactive approach. Overall, the sentiment indicates a strong alignment with client objectives and satisfaction with the services provided.

Call Center Services for Delivery App

5.0 Sep 24, 2021

The ongoing communication between us and Valoris team proved to be the solution for a quality business calibration. They are open to suggestions, they understand our industry dynamics and adapt to its requirements. Valoris is a flexible business partner, meaning they can adapt and react to challenges.

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Reviews mention Professional

The sentiment regarding professionalism at Valoris Center is overwhelmingly positive. Clients highlight the team's proactive approach and commitment to results, with one customer noting their 'highly professional' project management and innovative ideas. Another client praised the team's dedication and expertise, stating that Valoris is an 'excellent and reliable partner.' Overall, feedback emphasizes their ability to deliver high-quality service while maintaining effective communication and collaboration.

BPO for Automobile Importer And Distribution Company

5.0 Jan 13, 2023

Valoris Center is an excellent and reliable partner to work with in achieving these objectives. Moreover, the lead evaluation service provided by Valoris significantly increases the quality of the leads we submit to our dealers to be converted in sales. Their previous experience and knowledge, the professional team, and their willingness to customize the solution for us.

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Call Center & Sales Services for FinTech Platform Co

5.0 Nov 14, 2024

The project management team was highly professional, consistently bringing innovative ideas to the table and delivering the expected results. We greatly appreciated their proactive approach and commitment to results. At the same time, the interactions with our customers were handled in a professional manner, and we successfully achieved the contact rate that was important for us.

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Reviews mention Proactive

Clients consistently praised Valoris Center for their proactive approach to project management and customer engagement. For instance, one client highlighted their commitment to results and innovative ideas that enhanced customer interactions. Another noted Valoris's adaptability and quick responses to service demands. Overall, the sentiment reflects a high level of satisfaction, with clients appreciating how Valoris anticipates needs and implements effective solutions.

Call Center Services for Digital Solutions Provider

4.5 Mar 3, 2023

Valoris has always been a flexible partner, adapting to our needs, especially when we encountered peaks or distinctive demands regarding our service. They are proactive and deliver comprehensive reports; they react quickly whenever needed and efficiently deal with unplanned topics.

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Call Center Services for Leasing Company

5.0 Oct 13, 2021

We receive daily reports from Valoris and we have monthly calibration meetings. Whenever needed, they were open to accommodate new tasks and requirements. They are proactive and find solutions for any given situation.

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Call Center & Sales Services for FinTech Platform Co

5.0 Nov 14, 2024

We greatly appreciated their proactive approach and commitment to results. At the same time, the interactions with our customers were handled in a professional manner, and we successfully achieved the contact rate that was important for us.

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Call Center Services for Delivery App

5.0 Sep 24, 2021

Valoris is a flexible business partner, meaning they can adapt and react to challenges. They proved this from the start, by handling a quick and effective ramp-up. Moreover, in the first year of business, they scaled up the team up to three times and improved customer satisfaction scores, in the same time.

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TDCX

4.8 12 reviews
Premier Verified

$100,000+

Undisclosed

10,000+

București, Romania

Services provided

10% Call Center Services

60% Customer Service Outsourcing

20% Sales Outsourcing +1 service

10% Business Consulting

TDCX offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Their reviews highlight impressive capabilities in scaling operations, maintaining high-quality customer support, and effective project management. Clients consistently praise their flexibility, hands-on approach, and strong alignment with customer experience goals, although minor areas for improvement such as absenteeism and competitive costing are occasionally mentioned.

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Reviews mention High-quality work

Clients consistently commend TDCX for delivering high-quality work, demonstrating exceptional efficiency and actionable insights. One client highlighted their team's 'extremely high performing' capabilities in risk assessments, while another noted a 'rapid reduction in cost per case' alongside 'industry-leading CSAT.' TDCX's ability to scale operations without compromising service quality was frequently mentioned, with clients appreciating their commitment to customer experience and proactive support, which has led to improved satisfaction ratings.

Customer Service, Security & Risk Assessment for Fintech Co

5.0 Apr 28, 2022

Our teams with TDCX, specifically under my direction, are extremely high performing in terms of efficiency and quality for human based risk assessments. The TDCX team provide deeply insightful and actionable analysis on a regular basis to aid us in achieving our operational targets and business goals.

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BPO Services for Social Media Platform

4.0 Apr 14, 2022

We are impressed with their ability to scale their services and at the same time maintain their quality of service. Great support functions like training, QA & WFM.

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Call Center Services for Tech Company

5.0 Jun 16, 2021

TDCX delivers what they promise and exceeds results, even with difficult constraints. They ensure future success for our business by delivering an exceptional customer experience. This is completely in line with our values, including being customer-focused, even though we’re sales support and not post-sales support.

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Reviews mention Accessible

Clients express a highly positive sentiment regarding TDCX's accessibility. Feedback highlights the company's dedication to accommodating client requests and their open communication style. One client noted, "The Operations manager is very easy to reach and fast in response," emphasizing the importance of accessibility in fostering collaboration. Additionally, TDCX's willingness to adapt and grow alongside clients reinforces their commitment to being accessible and supportive throughout the project lifecycle.

BPO Services for E-Commerce Company

5.0 Mar 31, 2022

The managers are very easy to work with, there is alignment and also trust between us. We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.

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Reviews mention Reliable

Clients have consistently described TDCX as a highly reliable partner, citing their agility, excellent communication skills, and commitment to delivering quality results. One client noted their team as 'highly calibrated and reliable experts,' emphasizing the positive impact on their complex projects. Additionally, TDCX has been praised for their responsiveness and willingness to go the extra mile, ensuring that tasks are completed effectively and efficiently, which reinforces their reputation for reliability.

BPO Services for Tech Company

5.0 May 25, 2022

This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. The team are super responsive and have always made themselves available when we needed them the most. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.

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Reviews mention Unique expertise

Clients commend TDCX for their unique expertise in managing complex quality evaluations and customer support operations. One client highlighted their 'creative problem-solving' and 'innovative value-add propositions,' while another praised their 'strong problem-solving skill set' and proactive approach to identifying opportunities. Overall, the sentiment reflects a strong appreciation for TDCX's autonomy, reliability, and the exceptional outcomes they deliver, reinforcing their reputation as a trusted partner in the APAC region.

BPO Services for Tech Company

5.0 May 25, 2022

This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.

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Call Center Services for Global Tech Company

5.0 Jun 25, 2021

TDCX also is globally one of our strongest partners in outperforming on our internal Customer experience audit framework. We have a robust KPI measurement across CSAT, Timeliness, TATs, Customer journey flow, etc and TDCX has delivered across the board with a strong team of experts leading these teams. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.

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PartnerHero

4.9 5 reviews
Premier Verified

Undisclosed

< $25 / hr

1,000 - 9,999

București, Romania

Services provided

10% Call Center Services

60% Customer Service Outsourcing

10% Application Testing +2 services

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

PartnerHero offers comprehensive Contact Center Services, including both Inbound and Outbound Call Centers, along with Customer Support Services and Telemarketing Services. Clients consistently highlight PartnerHero's exceptional project management, responsiveness, and ability to scale quickly, as well as their proficiency in handling multilingual support and maintaining high employee satisfaction. Overall, PartnerHero is praised for their professionalism and effectiveness in meeting diverse outsourcing needs.

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Reviews mention Great project management

Clients have consistently praised PartnerHero for their exceptional project management capabilities. One senior manager noted their diligence in staying on budget and executing tasks with high accuracy, stating, 'Very rarely do things fall through the cracks.' The organized approach, facilitated through tools like Asana, contributes to high customer satisfaction levels. Overall, the sentiment reflects confidence in PartnerHero's ability to manage projects effectively and adapt to client needs.

Call Center Services for Smart Home IoT Tech Company

5.0 Jan 27, 2023

PartnerHero is incredibly diligent about being on budget, so they’ve been very efficient and organized from a project management perspective. Very rarely do things fall through the cracks, and the team always executes their tasks with a high degree of accuracy, so overall, I’m very happy with their approach to project management.

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Reviews mention Well-organized projects

Clients consistently commend PartnerHero for their well-organized project management. One client noted, 'They’re on top of the project; the team is timely and well-organized,' highlighting their responsiveness and effective communication through integrated tools. Another client praised their diligence in managing budgets and tasks, stating, 'Very rarely do things fall through the cracks.' Overall, the sentiment reflects satisfaction with PartnerHero's structured approach to project execution.

BPO Service for Social Impact FinTech Platform

5.0 Feb 23, 2023

They’re on top of the project; the team is timely and well-organized. PartnerHero is very responsive, and we’re happy with their performance. We have a standing weekly meeting to cover everything we need to do. Overall, we have constant communication through our integrated Slack channel, Service Cloud, and Grasshopper.

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Call Center Services for Smart Home IoT Tech Company

5.0 Jan 27, 2023

PartnerHero is incredibly diligent about being on budget, so they’ve been very efficient and organized from a project management perspective. Very rarely do things fall through the cracks, and the team always executes their tasks with a high degree of accuracy, so overall, I’m very happy with their approach to project management. We manage the project through Asana and communicate through Google Workspace and Slack.

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Reviews mention Flexible

Clients have consistently praised PartnerHero for their exceptional flexibility and adaptability to project needs. One client noted, 'they’ve been incredibly flexible and adaptable to our needs,' highlighting their responsiveness to changing requirements. Overall, the sentiment surrounding their flexibility is overwhelmingly positive, with clients expressing satisfaction in how well PartnerHero aligns with their evolving demands and operational challenges.

Call Center Services for Smart Home IoT Tech Company

5.0 Jan 27, 2023

I can’t think of anything they need to improve because they’ve been incredibly flexible and adaptable to our needs. My only advice is to just go ahead and work with PartnerHero because you won’t be disappointed with their services. Everyone in the leadership chain is very gracious, amiable, and highly interested in your success.

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Mercatus

4.7 19 reviews
Verified

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% IT Staff Augmentation

Mercatus offers Contact Center Services, specializing in Customer Support Services, cold calling, and lead generation. The feedback highlights their flexibility and organization, with successful cold calling campaigns and efficient customer support. However, there were challenges with a LinkedIn campaign, and clients suggested improved targeting. Overall, Mercatus is praised for their responsiveness and structured information management.

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Reviews mention High-quality work

Mercatus consistently delivers high-quality work, as evidenced by client feedback highlighting impressive lead generation results and effective communication. One client noted a 50% acceptance rate and 40% response rate from their LinkedIn campaign, while another praised Mercatus for successfully adapting strategies to align with their corporate culture. Overall, clients express satisfaction with the professionalism, responsiveness, and results achieved, reflecting a positive sentiment towards the quality of Mercatus's services.

Sales Leads Generation for HR Consulting Company

4.5 Jul 19, 2021

We like the fact that they also feel happy from the results the campaign is achieving and had genuine interest what did we do to the initial list of prospects to nail it down to 30% of it, obviously very targeted. Once we kicked off the project, Mercatus were open to our suggestions and we did not find any areas for improvement so far.

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Digital Marketing Strategy for Online Insurance Services

5.0 Jun 21, 2021

The Linkedin campaign was very successful. We reached 69 connections just for one week, more than 10 calls (meetings) per week and we send our offer to more than 50 companies. But still, their efforts were more than effective.

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LinkedIn Marketing for Consultancy Company

5.0 Dec 29, 2020

The interim and final reports showed a consistent strive resulting in achievement of the set goals. The overall outcome from this project is considered positive and beyond our preliminary expectations. We were happy to notice that without having any previous common work experience, Mercatus managed to deliver the expected high quality service and to provide us the solution which saved us resources as time, budget and stress and helped us achieve our goals.

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Reviews mention Exceptional results

Clients have praised Mercatus for delivering exceptional results, particularly highlighting their effective collaboration and understanding of complex business needs. One client noted, 'Mercatus managed to deliver the expected high-quality service and provide us the solution which saved us resources.' Another emphasized the team's 'punctuality and timeliness,' as well as their 'friendly and yet professional attitude.' Overall, feedback reflects a strong sentiment of satisfaction and a willingness to engage in future projects.

LinkedIn Marketing for Consultancy Company

5.0 Dec 29, 2020

The interim and final reports showed a consistent strive resulting in achievement of the set goals. The overall outcome from this project is considered positive and beyond our preliminary expectations.

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LinkedIn Marketing for Consultancy Company

5.0 Dec 29, 2020

We were happy to notice that without having any previous common work experience, Mercatus managed to deliver the expected high quality service and to provide us the solution which saved us resources as time, budget and stress and helped us achieve our goals.

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Reviews mention Great project management

Clients have consistently praised Mercatus for their exceptional project management capabilities. One client highlighted the effectiveness of their communication, noting the 'open Teams chat' that facilitated timely updates. Another emphasized the professionalism and smooth transitions during the project phases, leading to the achievement of double the expected leads. Overall, the sentiment reflects a strong appreciation for Mercatus's structured approach and collaborative efforts, with suggestions for even more regular management-level alignments.

LinkedIn Marketing Solutions for Consulting Company

4.5 Jun 29, 2021

The workflow between our team and theirs was very effective. An open Teams chat with the key people ensured that everyone got the important messages on time. I was very impressed by their professionalism and smooth transitions.

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Reviews mention Flexible

Clients have consistently highlighted Mercatus's flexibility in adapting to project needs. One client noted their 'impressive flexibility to take smaller projects on board,' while another praised their ability to modify campaigns 'at every step of the process.' Additionally, a third client appreciated Mercatus's willingness to adjust employment terms during slower periods, demonstrating their commitment to accommodating client requirements. Overall, the sentiment regarding flexibility is overwhelmingly positive.

Call Center Services for Engineering Company

4.0 Oct 11, 2024

What did you find most impressive or unique about this company? Their flexibility to take smaller projects on board was impressive.

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Digital Marketing Strategy for Online Insurance Services

5.0 Jun 21, 2021

What did you find most impressive or unique about this company? Mercatus was super flexible so we were able to modify the campaign at every step of the process depending on the need.

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Lead Generation Campaign for Financial Services

5.0 Nov 24, 2020

What did you find most impressive about this company? Their flexibility and fast reactions impressed us.

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Lead Generation for Cyber Security Firm

4.0 Nov 18, 2020

What did you find most impressive about them? They’re quite flexible, willing to do half time employment when things are slow.

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4Service Holdings

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

București, Romania

Services provided

25% Call Center Services

25% Customer Service Outsourcing

25% Digital Strategy +1 service

25% Market Research

4Service Holdings is a Market Research company. The team is based in Wien, Austria and București, Romania, and their services include Market Research and Digital Strategy.
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TELUS International

5.0 1 review

$1,000+

< $25 / hr

10,000+

București, Romania

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

TELUS International provides end-to-end functionalities for healthcare billing platforms, offering solutions that automate payment processing and streamline online submissions. Reviews highlight their robust project management approach and successful adherence to industry standards and security protocols. However, there are suggestions for adopting more agile methodologies to enhance adaptability and responsiveness to industry changes.

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Transylvania Database Center

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Cluj-Napoca, Romania

Services provided

15% Call Center Services

50% IT Managed Services

20% Custom Software Development +1 service

15% Customer Service Outsourcing

Transylvania Database Center is an IT managed services company. Established in 2018, the team focuses on IT managed services and Custom Software Development.
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8x8

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Cluj-Napoca, Romania

Services provided

100% Call Center Services

Call center company 8x8 was founded in 1987. The team offers Call Center Services.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

București, Romania

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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1 Valoris Center

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

Best Call Center Companies & Voice Services for IT Services in Romania

Valoris Center

$1,000+

< $25 / hr

250 - 999

București, Romania

Ability to deliver

32.3/40.0

16.6/20 Reviews

8.2/10 Clients & Experience

7.5/10 Market Presence

Service focus

50% Call Center Services

50% Other

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4Service Holdings

Undisclosed

Undisclosed

50 - 249

București, Romania

Ability to deliver

7.6/40.0

0/20 Reviews

2.6/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Call Center Services

75% Other

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Mercatus

$5,000+

< $25 / hr

50 - 249

București, Romania

Ability to deliver

32/40.0

16.6/20 Reviews

10/10 Clients & Experience

5.4/10 Market Presence

Service focus

10% Call Center Services

20% Sales Outsourcing

70% Other

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TELUS International

$1,000+

< $25 / hr

10,000+

București, Romania

Ability to deliver

27.3/40.0

16.2/20 Reviews

1.6/10 Clients & Experience

9.5/10 Market Presence

Service focus

50% Call Center Services

50% Other

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TDCX

$100,000+

Undisclosed

10,000+

București, Romania

Ability to deliver

30.6/40.0

17/20 Reviews

4.5/10 Clients & Experience

9.1/10 Market Presence

Service focus

10% Call Center Services

20% Sales Outsourcing

70% Other

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Transylvania Database Center

Undisclosed

Undisclosed

10 - 49

Cluj-Napoca, Romania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

15% Call Center Services

85% Other

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PartnerHero

Undisclosed

< $25 / hr

1,000 - 9,999

București, Romania

Ability to deliver

36.5/40.0

17/20 Reviews

10/10 Clients & Experience

9.5/10 Market Presence

Service focus

10% Call Center Services

90% Other

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8x8

$1,000+

< $25 / hr

1,000 - 9,999

Cluj-Napoca, Romania

Ability to deliver

6/40.0

0/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

100% Call Center Services

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Webhelp

Undisclosed

Undisclosed

10,000+

București, Romania

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

23% Call Center Services

15% Sales Outsourcing

62% Other

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Top Call Center Services & Voice Services for IT Services in Romania

Best Call Center Companies & Voice Services for IT Services in Romania

Reviews mention Experienced

BPO for Automobile Importer And Distribution Company

Reviews mention Understands the needs of their clients

Call Center Services for Delivery App

Reviews mention Professional

BPO for Automobile Importer And Distribution Company

Call Center & Sales Services for FinTech Platform Co

Reviews mention Proactive

Call Center Services for Digital Solutions Provider

Call Center Services for Leasing Company

Call Center & Sales Services for FinTech Platform Co

Call Center Services for Delivery App

Reviews mention High-quality work

Customer Service, Security & Risk Assessment for Fintech Co

BPO Services for Social Media Platform

Call Center Services for Tech Company

Reviews mention Accessible

BPO Services for E-Commerce Company

Reviews mention Reliable

BPO Services for Tech Company

Reviews mention Unique expertise

BPO Services for Tech Company

Call Center Services for Global Tech Company

Reviews mention Great project management

Call Center Services for Smart Home IoT Tech Company

Reviews mention Well-organized projects

BPO Service for Social Impact FinTech Platform

Call Center Services for Smart Home IoT Tech Company

Reviews mention Flexible

Call Center Services for Smart Home IoT Tech Company

Reviews mention High-quality work

Sales Leads Generation for HR Consulting Company

Digital Marketing Strategy for Online Insurance Services

LinkedIn Marketing for Consultancy Company

Reviews mention Exceptional results

LinkedIn Marketing for Consultancy Company

LinkedIn Marketing for Consultancy Company

Reviews mention Great project management

LinkedIn Marketing Solutions for Consulting Company

Reviews mention Flexible

Call Center Services for Engineering Company

Digital Marketing Strategy for Online Insurance Services

Lead Generation Campaign for Financial Services

Lead Generation for Cyber Security Firm

Get closer to kicking off your next project today

Best Call Center Companies & Voice Services for IT Services in Romania

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

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