# Top Call Center Services & Voice Services in Cluj-Napoca Recommended Call Centers companies in Cluj-Napoca include HKR.TEAM (Bespoke Global Teams), FSPGlobal, 8x8, Centrale Telefonice, Reashore, NRS – No Rocket Science SRL, Max Loads SRL, Oktasales. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Call Center Services & Voice Services in Cluj-Napoca Ratings Updated: Jul 22, 2026 ### [HKR.TEAM (Bespoke Global Teams)](https://clutch.co/profile/hkrteam-bespoke-global-teams) #### 5 out of 5 star rating (2 reviews) - $5,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Cluj-Napoca, Romania #### Services Provided - Allocation of Expertise by Percentage - 35% Back Office Outsourcing - 45% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description HKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions. [Visit Website](https://hkr.team/) #### Openness The feedback regarding HKR.TEAM's openness is overwhelmingly positive. Clients appreciate the collaborative approach, noting that HKR treats them as partners with a strong emphasis on communication. One client highlighted the 'open and positive flow of communication' and praised the quick and straightforward responses to their needs. Although there were minor internal policy disclosures that could have been improved, overall sentiment reflects a strong alignment in company values and a commitment to transparency. - Customer Service Outsourcing for Operations Platform (5.0/5, Jun 22, 2023): HKR's team treats us as their partner and is very open and collaborative with us. There is an open and positive flow of communication between us, HKR, and their team that works with us daily. They are good about responding to our needs in a quick and straightforward manner. [Read Full Review](https://clutch.co/go-to-review/hkrteam-bespoke-global-teams/210418) #### Experience in 2 industries HKR.TEAM has demonstrated strong capabilities in the retail and software industries, receiving positive feedback for their expertise in building customer service teams and extending marketing operations. Clients praised their reliability, cultural alignment, and proactive communication. In retail, they effectively enhanced customer service operations, while in software, they successfully recruited marketing staff, showcasing an ability to deliver tailored solutions that meet specific client needs. Overall, sentiments are highly favorable for both sectors. [Read All Reviews](https://clutch.co/profile/hkrteam-bespoke-global-teams?verified=true#reviews) ##### Software Experience HKR.TEAM is praised for its expertise in recruiting and scaling marketing teams, effectively extending the client’s capabilities while maintaining cultural alignment. Clients highlight their reliability, proactive communication, and timely delivery of talent as key strengths. The seamless integration into existing workflows and the elimination of recruitment headaches are notable impacts. Overall, HKR.TEAM is well-regarded in the Software industry for providing valuable staffing solutions that enhance operational efficiency and drive business growth. - 1 review for software industry - 1 review is 5 stars - Unknown avg. project cost - Employee of Record Services for Software Company (5.0/5, Jun 20, 2023): HKR provides employee of record services to a software company. They recruit marketing staff to augment the client's team, charge them a subscription fee for each talent, and manage all HR tasks. [Read Full Review](https://clutch.co/go-to-review/hkrteam-bespoke-global-teams/210216) ##### Retail Experience HKR TEAM has received positive feedback in the Retail industry, particularly for their effective customer service team and operational support. Clients appreciate their alignment with company values, open communication, and the ability to enhance efficiency in back-office tasks. The Director of Brand Operations noted improved customer service experiences and successful team integration. Overall, HKR TEAM demonstrates expertise and a strong work ethic, making them a suitable partner for businesses seeking operational excellence in retail. - 1 review for retail industry - 1 review is 5 stars - Unknown avg. project cost - Customer Service Outsourcing for Operations Platform (5.0/5, Jun 22, 2023): HKR provides customer service outsourcing for an operations platform. HKR provides a team of representatives and coordinators that assist with customer service, data entry, and Shopify backend support.  [Read Full Review](https://clutch.co/go-to-review/hkrteam-bespoke-global-teams/210418) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have consistently praised HKR.TEAM for offering good value for the cost of their services. One client noted their decision was influenced by HKR's competitive pricing and alignment with company values. Another highlighted the absence of recruiting costs due to a subscription model, which streamlined their hiring process. Overall, the sentiment reflects satisfaction with the balance between quality and affordability, reinforcing HKR's reputation as a reliable partner in achieving business objectives. [Read All Reviews](https://clutch.co/profile/hkrteam-bespoke-global-teams?verified=true#reviews) #### 26% of employees work in Cluj-Napoca office Cluj-Napoca, Romania 22-26, 3rd floor, Strada Regele Ferdinand 50 - 75 employees [See All Locations (3)](https://clutch.co/profile/hkrteam-bespoke-global-teams#location) --- ### [FSPGlobal](https://clutch.co/profile/fspglobal) #### 5 out of 5 star rating (4 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Cluj-Napoca, Romania #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 45% Call Center Services - 45% Customer Service Outsourcing #### Company description FSPGlobal is a company specializing in Contact Center Services, providing multilingual customer support services including Inbound and Outbound Call Center operations. Their reviews reflect exceptional service quality, with 100% positive feedback highlighting improved customer satisfaction, operational efficiency, and scalability. Clients praise FSPGlobal's project management and adaptability, noting their commitment to delivering exceptional customer experiences and scalability alongside client growth. [Visit Website](https://www.fspglobal.com/) #### Exceptional results Clients have consistently praised FSP Global for their exceptional results in improving customer support operations. One client noted significant gains in customer satisfaction, reflected in higher CSAT and NPS scores, alongside enhanced operational efficiency through reduced costs and improved service metrics. Their project management was highlighted as exemplary, with all deliverables met on time, showcasing their adaptability and commitment to client needs. Overall, the sentiment is overwhelmingly positive, emphasizing FSP Global's reliability and effectiveness. - Back Office Outsourcing for Mobile Gaming Company (5.0/5, Feb 25, 2026): The project with FSP Global delivered measurable success across our customer support operations. We achieved significant cost efficiency through a reduction in operational expenses. Service quality improved noticeably, reflected in higher Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) for case resolution. Additionally, FSP Global excelled in managing key Service Level Agreements (SLAs), resulting in higher First Contact Resolution (FCR) rates, and reduced Average Handle Time (AHT) for calls and Average Response Time (ART) for emails, demonstrating substantial gains in overall process efficiency. [Read Full Review](https://clutch.co/go-to-review/fspglobal/438603) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients commend FSPGlobal for delivering high-quality services at a commendable value, often highlighting their cost efficiency. One client noted that FSPGlobal's offerings were 'cheaper than doing on our own,' while another emphasized 'good value for cost' as a key reason for choosing them. Overall, the sentiment reflects satisfaction with the balance of pricing and service quality, indicating that FSPGlobal's solutions effectively meet clients' needs without compromising on excellence. [Read All Reviews](https://clutch.co/profile/fspglobal?verified=true#reviews) - $10,000 to $49,000 (2 reviews) #### Completed projects in 3 countries - Italy (1 projects) - Malta (1 projects) - Romania (1 projects) [View Reviews](https://clutch.co/profile/fspglobal?verified=true#reviews) #### 1 review from clients near Cluj-Napoca Review Rating from Clients - 5.0 out of 5.0 - Overall: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 Local clients describe FSPGlobal as a reliable partner for scalable, customer-centric BPO services. They appreciate the company's flexibility, timely project delivery, and focus on quality, which help businesses improve customer satisfaction, reduce resolution times, and prepare for future growth in a competitive market. [Read Local Reviews](https://clutch.co/profile/fspglobal?verified=true#reviews) --- ### [8x8](https://clutch.co/profile/8x8) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Cluj-Napoca, Romania #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Call center company 8x8 was founded in 1987. The team offers Call Center Services. [Visit Website](https://www.8x8.com) #### 5% of employees work in Cluj-Napoca office Cluj-Napoca, Romania Bulevardul 21 Decembrie 1989 77 76 - 100 employees 40.364.630.189 [See All Locations (8)](https://clutch.co/profile/8x8#location) --- ### [Centrale Telefonice](https://clutch.co/profile/centrale-telefonice) #### 5 out of 5 star rating (1 reviews) - $50 - $99 average hourly rate - 2 - 9 employees - Cluj-Napoca, Romania #### Services Provided - Allocation of Expertise by Percentage - 15% AI Agents - 10% API Development - 10% Custom Software Development - 10% AI Development - 30% Call Center Services - 10% Computer Engineering - 5% Digital Engineering - 5% Other Application Development - 5% Transcription #### Company description Centrale Telefonice provides cloud-hosted VoIP phone systems for Romanian companies, operated by SCIT Technology SRL from Cluj-Napoca since 2009. Our services include cloud PBX, GSM SIM Hosting, AI Call Reports with automatic transcription, virtual AI agents, and Blureon Phone — a native SIP softphone for Windows and macOS. Every subscription from Smart tier includes a fully configured Odoo 19 instance with 35+ modules: CRM, Sales, Invoicing, HR, Helpdesk and more — natively integrated with the phone system. Automatic call logging, click-to-call, inbound screen pop included. No hardware required. Setup in 24-48 hours. No mandatory contract. Technical support included. [Visit Website](https://centraletelefonice.ro) --- ### [Reashore](https://clutch.co/profile/reashore) - 50 - 249 employees - Cluj-Napoca, Romania #### Services Provided - Allocation of Expertise by Percentage - 50% Back Office Outsourcing - 25% Call Center Services - 25% Customer Service Outsourcing #### Company description Reashore is a Back Office Outsourcing company. They are headquartered in Cluj-Napoca, Romania and have midsize team of experts. Their services include Back Office Outsourcing and Call Center Services. [Visit Website](http://www.reashore.com/) --- ### [NRS – No Rocket Science SRL](https://clutch.co/profile/nrs-no-rocket-science-srl) - 2 - 9 employees - Cluj-Napoca, Romania #### Services Provided - Allocation of Expertise by Percentage - 10% Accounting - 10% Back Office Outsourcing - 10% Customer Service Outsourcing - 20% IT Managed Services - 20% IT Strategy Consulting - 20% Mobile App Development - 10% Sales Outsourcing #### Company description NRS – No Rocket Science SRL is a small IT managed services company in Cluj-Napoca, Romania. The team provides IT managed services and IT strategy consulting. [Visit Website](http://nrs.rocks/) --- ### [Max Loads SRL](https://clutch.co/profile/max-loads-srl) - $1,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - Alba Iulia, Romania #### Services Provided - Allocation of Expertise by Percentage - 40% Accounting - 10% Advertising - 10% Call Center Services - 10% HR Consulting - 10% Business Consulting - 10% Market Research - 10% Transcription #### Company description Established in 2016, Max Loads SRL is an Accounting company. The firm focuses on Accounting and Advertising. [Visit Website](http://www.max-bpo.ro) --- ### [Oktasales](https://clutch.co/profile/oktasales) - $1,000+ minimum project size - $25 - $49 average hourly rate - 2 - 9 employees - Alba Iulia, Romania #### Services Provided - Allocation of Expertise by Percentage - 20% Content Marketing - 20% Digital Strategy - 20% Email Marketing - 20% Sales Outsourcing - 20% Video Marketing #### Company description Digital Strategy company Oktasales is based in Alba Iulia, Romania. Their services include Digital Strategy and Content Marketing. [Visit Website](https://oktasales.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. 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