Web and Mobile App Dev for Renaissance Hotels

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 4.5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 4 (1 vote)

Project summary: 

InnoviMobile developed an iOS and web-based “navigator” app which takes discoveries curated by on-property navigators and publishes them, allowing hotel guests to find places to eat, drink and spend time.

Feedback summary: 

InnoviMobile did great work. They were cost-effective and delivered a good product. In terms of consumer impact, the mobile app received quite a few downloads. The team was responsive, timely, had a can-do attitude, and understood the business challenge.​

"InnoviMobile was responsive, timely, had a can-do attitude, understood our business challenge, and provided help for it."

BACKGROUND

Introduce your business and what you do there.

I represent Renaissance Hotels and also Le Meridien. I am the vice president of brand management and marketing for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InnoviMobile?

Renaissance Hotels aims at helping guests discover their local neighborhood. We wanted to give guests an opportunity to use their own mobile phone in order to access local recommendations from our on-property concierge.

SOLUTION

What was the scope of their involvement?

We partnered up with InnoviMobile in order to develop what we call a navigator app which takes discoveries curated by on-property navigators and publishes them, allowing guests to find places to eat, drink, and spend time. InnoviMobile has developed an iOS and web-based app for us.

How did you come to work with InnoviMobile?

InnoviMobile was recommended by someone who had used them internally.

How much have you invested with InnoviMobile?

The cost of InnoviMobile's services was between $50,000 and $100,000.

What is the status of this engagement?

We started working with InnoviMobile in 2010-2011. The project was completed in 2012 or 2013.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

InnoviMobile has done great work. In terms of consumer impact, we've received quite a few downloads. People were using our content, but I don't have any exact numbers. We have shifted strategy in the meantime, and haven't continued with the app.

How did InnoviMobile perform from a project management standpoint?

InnoviMobile was responsive, timely, had a can-do attitude, understood our business challenge, and provided help for it. We mainly communicated over in-person meetings and email.

What did you find most impressive about InnoviMobile?

InnoviMobile was entrepreneurial, operating like a startup and remaining responsive to us. They were also cost-effective and delivered a good product.

Are there any areas InnoviMobile could improve?

I don't think so.

RATINGS

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There were no significant delays.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    It's been a while since I worked with InnoviMobile, so I don't know how they've evolved.