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Application Dev for Water Utility Company

Overall rating: 



Average: 5 (1 vote)


Average: 5 (1 vote)


Average: 4 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

InnoviMobile developed an educational and entertaining interactive application featuring animations for a 65-inch touchscreen using HTML5. They also developed Android and iOS apps for submitting water main breaks.

Feedback summary: 

Senior management was pleased with the results. InnoviMobile had a strong project management presence and used solid methodologies to deliver the product. The platform looks and works great.​

"InnoviMobile used solid methodologies for delivering the product, working with us interactively in order to understand our requirements."


Introduce your business and what you do there.

We are the third largest, investor-owned water utility in North America. I am an IT director for the company.


What challenge were you trying to address with InnoviMobile?

We needed an informative and entertaining interactive application created for the lobby of our biggest water treatment plant, allowing visitors to walk up to a 65-inch touchscreen and swipe their way through the whole water treatment process. The platform was meant as a combination of education and entertainment. Students, community groups, engineers, and people concerned about the environment come talk to us; we can use InnoviMobile's application to aid the process.


What was the scope of their involvement?

InnoviMobile developed our application using HTML5; it features vector graphics animation. InnoviMobile assigned 3 developers to the project.

How did you come to work with InnoviMobile?

We had used InnoviMobile in the past for other interactive applications, one of them being an Android and iOS app for submitting water main breaks. When someone pedaling down the street saw a hydrant gushing water, they could pull their phone out, and with 3 taps, send a ticket to our field crew. InnoviMobile also designed several interactive animations for us, so we had a high confidence in the team's ability to deliver.

How much have you invested with InnoviMobile?

The cost of InnoviMobile's work was around $125,000 for our current project, including hardware and software development.

What is the status of this engagement?

The project was completed in 2016 and has been online since then.


Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

A good metric is our happy senior management. We put something together in a very short period of time, in order to inform and educate, which we never achieved so quickly in the past. The platform looks and works great.

InnoviMobile learned some of the basics of water treatment in order to create the app. It was a good project.

How did InnoviMobile perform from a project management standpoint?

InnoviMobile used solid methodologies for delivering the product, working with us interactively in order to understand our requirements. InnoviMobile had a strong project management presence, otherwise, the product couldn't have been delivered so fast and affordably. We used Basecamp for reviewing and approving the work. We could request modifications in real time, which allowed us to have fast sprints.

What did you find most impressive about InnoviMobile?

One of the differentiating factors about InnoviMobile is that they took it upon themselves to learn about our business, thus delivering a better product.

Are there any areas InnoviMobile could improve?

No. I was very happy.

What tips or recommendations could you share that might increase the likelihood of success with InnoviMobile?

We have worked with InnoviMobile on multiple projects, given that after the team gained an understanding of the water treatment process, it became easy to call them and ask for additional, even unrelated projects.


Overall Score
  • 5.0 Scheduling
    I was the slowest part of the project.
  • 4.0 Cost
    Value / within estimates
    InnoviMobile is not the cheapest option compared to offshore options, but I'd rather pay to have a vendor come to our site for several meetings and learn our processes before delivering.
  • 5.0 Quality
    Service & deliverables
    InnoviMobile kept iterating until I was happy.
  • 5.0 NPS
    Willing to refer
    I've already referred InnoviMobile to a couple of friend companies.