Designing medical experiences is very different from general user experience design. Because of many factors relating to the patient’s medical state, socioeconomic status, and his or her care team and providers, building optimal medical experiences and outcomes is nuanced and complex.
For this reason, you first need to design for the optimal result – not the software – and really consider the patient’s world and condition. Finally, you need to take a pragmatic, focused approach to building the optimal outcome.
In this article, we’ll review things to consider when designing for the optimal medical experience and result.
A Patient Is Not a User
Typically, when you design a piece of software, you define the user, use cases, and then move on from there. This is different when designing medical experiences.