# Top Phone Support Services in Portugal

Recommended Phone Support Services companies in Portugal include Conectys, Everhelp, Enshored, VELTRI, Altice Empresas, Otonomee, Connecta Group, Ventask, Pluricall, YOURVOICE.



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## List of the Best Top Phone Support Services in Portugal

Ratings Updated: Sep 25, 2026


### [Conectys](https://clutch.co/profile/conectys)
#### 4.6 out of 5 star rating (4 reviews)
- $250,000+ minimum project size
- < $25 average hourly rate
- 1,000 - 9,999 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 20% Call Center Services
- 40% Content Moderation Services
- 40% Customer Service Outsourcing

#### Company description
Conectys is a Customer Support Outsourcing company that excels in providing multilingual customer service and call center solutions. They are praised for their timely and responsive project management, with 100% of reviewers highlighting their effective communication and delivery capabilities. However, improvements in automation and operational transitions were noted as areas for enhancement.
[Visit Website](https://www.conectys.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory)


#### Reviewed 2 times in the past 6 months

Conectys has received positive feedback in recent reviews, highlighting their timely and responsive communication, as well as their ability to deliver multilingual customer support efficiently. Clients praised Conectys for their impressive onboarding process and flexibility in scaling operations. However, areas for improvement include enhancing automation and faster backfilling of key roles to minimize operational gaps. Overall, the sentiment is favorable, with clients appreciating Conectys's alignment with their values and budget.
- 1 of 2 reviews are 5 stars
- 2 new reviews for Customer Service Outsourcing services
- $50,000 – $199,999 avg. project cost
[Read 2 Recent Reviews](https://clutch.co/profile/conectys?sort_by=date_desc&verified=true#reviews)

#### 2 reviews mention Customer Service Outsourcing

Customer Service Outsourcing for Clothing & Accessory Co
5.0/5 — Conectys provides customer service support to help a clothing and accessory company ensure their consumers are happy with their purchases.

- 1 of 2 Customer Service Outsourcing reviews are 5 stars
- 2 new reviews for Customer Service Outsourcing in past 6 months
- $50,000 – $199,999 avg. project cost
[Read Full Review](https://clutch.co/go-to-review/conectys/173079)

#### Experience in 3 industries

Conectys demonstrates strong expertise in the Financial Services, IT, and Consumer Electronics industries. Clients consistently praise their multilingual support capabilities and proactive communication. Feedback highlights their ability to onboard teams efficiently and provide localized support across various languages. While overall sentiment is positive, some reviews suggest improvements in operational processes and automation. This makes Conectys a suitable partner for organizations seeking scalable customer support solutions in diverse sectors.
[Read All Reviews](https://clutch.co/profile/conectys?verified=true#reviews)

##### Consumer Products Experience
Conectys demonstrates strong expertise in the Consumer Products industry, providing effective multilingual technical support services. Clients commend their proactive communication, consistent performance, and ability to deliver local language support across seven languages. The company’s robust project management and frequent metrics reviews enhance operational efficiency. However, some clients suggest improvements in workflow tools. Overall, Conectys is positioned as a reliable partner for businesses seeking comprehensive support solutions in the Consumer Products sector.
- 1 review for consumer products industry
- Less than $10,000 avg. project cost
- Call Center Services for AI Computing Company (4.5/5, Jun 2, 2021): An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.
 [Read Full Review](https://clutch.co/go-to-review/conectys/42651)

##### Information technology Experience
Conectys has received positive feedback from clients in the Information Technology industry, notably for their expertise in providing timely and responsive consumer electronics support, including multi-lingual services. Clients appreciate their strong alignment with company values, effective communication, and commendable project management. Overall sentiment reflects satisfaction with measurable outcomes in customer satisfaction (CSAT/NPS), though there are suggestions for improvement in automation. Conectys appears to be a reliable partner for IT-related projects.
- 1 review for information technology industry
- 1 review is 5 stars
- Unknown avg. project cost
- Customer Support Outsourcing for Computer Chip & Software Co (5.0/5, Aug 3, 2026): Conectys provided customer support outsourcing services for a computer chip and software company. The team supported the client's consumer electronics in multiple non-English languages. [Read Full Review](https://clutch.co/go-to-review/conectys/477490)

#### 10% of employees work in Lisboa office
Lisboa, Portugal
Rua Coronel Bento Roma, 4
401 - 500 employees

[See All Locations (8)](https://clutch.co/profile/conectys#location)

---

### [Everhelp](https://clutch.co/profile/everhelp)
#### 5 out of 5 star rating (48 reviews)
- $5,000+ minimum project size
- < $25 average hourly rate
- 1,000 - 9,999 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 15% Back Office Outsourcing
- 15% Call Center Services
- 65% Customer Service Outsourcing
- 5% Sales Outsourcing

#### Company description
EverHelp is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. Their reviews highlight a consistent theme of high-quality service, with 100% of testimonials praising their structured project management and ability to improve response times significantly. Approximately 90% of reviewers commend EverHelp for their proactive problem-solving and clear communication.
[Visit Website](https://www.ever-help.com/?utm_source=clutch&utm_medium=referral&utm_campaign=clutch_profile)


#### Reviewed 1 time in the past 6 months

Everhelp has received positive feedback in recent reviews, highlighting its effective support solutions and operational efficiency. A client noted a 45% reduction in unresolved tickets and improved onboarding experiences due to Everhelp's proactive approach and multilingual support. The project management was described as reliable, with timely delivery of milestones and clear communication. While the initial onboarding phase took longer than anticipated, the overall collaboration was smooth, indicating a strong alignment with client needs and expectations.
- 1 of 1 reviews is 5 stars
- Unknown avg. project cost
[Read 1 Recent Review](https://clutch.co/profile/everhelp?sort_by=date_desc&verified=true#reviews)

#### 1 review mentions Phone Support Services

Phone Support Services Experience
EverHelp has garnered positive feedback in the Phone Support Services domain, with a 97% call acceptance rate and swift call handling metrics. Clients appreciate their seamless integration into existing processes and alignment with brand identity. One reviewer highlighted the company's cultural fit and responsiveness, with no noted areas for improvement. Overall, the sentiment is overwhelmingly positive, indicating a reliable partner for 24/7 inbound call management.
- 1 of 1 Phone Support Services reviews is 5 stars
- Unknown avg. project cost
[Read Most Recent Review](https://clutch.co/profile/everhelp#review-239457)

#### 24 reviews mention Customer Service Outsourcing

Back Office Outsourcing for Fitness Apparel Company
5.0/5 — EverHelp provided customer support services for a fitness apparel company. The team built and managed a support team across email, in-app chat, and social media channels, and handled payment disputes.
- 24 of 24 Customer Service Outsourcing reviews are 5 stars
- 2 new reviews for Customer Service Outsourcing in past 6 months
- $50,000 – $199,999 avg. project cost
[Read Full Review](https://clutch.co/go-to-review/everhelp/374398)

#### Experience in 12 industries

EverHelp demonstrates strong expertise in various industries, particularly Information Technology and Business Services, where their support services significantly improved customer satisfaction and operational efficiency. In the Hospitality and Retail sectors, they enhanced response times and customer interactions. Overall, feedback highlights EverHelp's capability to provide scalable, multilingual support, streamline processes, and maintain high-quality service across diverse sectors, including logistics, education, and telecommunications, making them a versatile choice for potential clients across these industries.
[Read All Reviews](https://clutch.co/profile/everhelp?verified=true#reviews)

##### Information technology Experience
EverHelp demonstrates strong expertise in the Information Technology sector, particularly in customer support solutions. Clients commend their scalability, operational efficiency, and flexibility, with measurable improvements in response times and customer satisfaction. The team's proactive approach not only resolves inquiries but also enhances workflows and drives product development through customer feedback. Overall, sentiment is highly positive, indicating that EverHelp is well-suited for IT companies seeking reliable support services.
- 9 reviews for information technology industry
- 9 reviews are 5 stars
- $200,000 – $999,999 avg. project cost
- Call Center Services for Global Tech Company (5.0/5, Oct 9, 2023): EverHelp provides call center services for a global tech company. The team is responsible for on-demand support, creating support flows, developing an analytics infrastructure, and continuous recruitment. [Read Full Review](https://clutch.co/go-to-review/everhelp/239143)
- Call Center Services for Q&A Marketplace (5.0/5, Oct 10, 2023): EverHelp provided call center services for a Q&A marketplace. Their team handled over 150 incoming calls. [Read Full Review](https://clutch.co/go-to-review/everhelp/239457)
- Customer Service Outsourcing for IT Company (5.0/5, Oct 10, 2023): An IT company has hired EverHelp for customer service outsourcing. The team helps the client with customer communication,0 answering their requests in app stores, emails, and chats. [Read Full Review](https://clutch.co/go-to-review/everhelp/239462)
- Customer Service Outsourcing for Data & Comms Solution Co (5.0/5, May 23, 2024): EverHelp provided customer support for a data and communication solution company. Their work included handling user inquiries, resolving issues, suggesting product improvements, and reporting. [Read Full Review](https://clutch.co/go-to-review/everhelp/290435)
- Customer Service Outsourcing for IT Company (5.0/5, Jun 17, 2024): To reduce their support ticket backlog, an IT firm hired EverHelp for their customer support services. The team assists with technical support operations and comprehensive presales consultations. [Read Full Review](https://clutch.co/go-to-review/everhelp/295107)
- Customer Service Outsourcing for IT Company (5.0/5, Oct 1, 2024): EverHelp provided customer support services for an IT company. The team monitored customer feedback and reviews in real-time to enhance customer satisfaction and the client's reputation. [Read Full Review](https://clutch.co/go-to-review/everhelp/318943)
- Customer Support, Sales & Back-Office for CX Services Co (5.0/5, May 13, 2025): EverHelp provided customer support, back-office, and sales outreach services for an outsourced CX services company. The team was responsible for 24/7 chat and email support, data entry, and sales outreach. [Read Full Review](https://clutch.co/go-to-review/everhelp/373947)
- Customer Service Outsourcing for AI SaaS Company (5.0/5, Feb 10, 2026): EverHelp provides customer support for an AI SaaS company. Their team trains on the client's booking flows, cancellation policies, and customer communication standards, and they handle inquiries. [Read Full Review](https://clutch.co/go-to-review/everhelp/435284)
- Customer Support Outsourcing for IT Company (5.0/5, Jun 3, 2026): EverHelp provided customer support outsourcing for an IT company. The team managed email and live chat support channels, handling inquiries related to account setup, subscription management, and more. [Read Full Review](https://clutch.co/go-to-review/everhelp/461650)

##### Telecommunications Experience
EverHelp has demonstrated significant expertise in the Telecommunications industry, particularly in customer support for virtual phone services. Clients value their strong communication skills, timely project management, and ability to improve resolution rates and customer satisfaction. Positive feedback highlights EverHelp's affordability and the tangible benefits they deliver, making them a reliable partner for telecommunications firms seeking effective support solutions.
- 1 review for telecommunications industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Service Outsourcing for Telecommunications Company (5.0/5, May 15, 2024): EverHelp provides customer service support to a telecommunications company. The team manages the client's phone, email, and chat support in different languages. [Read Full Review](https://clutch.co/go-to-review/everhelp/288912)

##### Software Experience
EverHelp demonstrates strong capabilities in the Software industry, particularly in enhancing customer support and operational efficiency for SaaS platforms. Client feedback highlights their effective project management, timely delivery, and impressive team training emphasis. The overall sentiment is highly positive, noting improved customer interactions and alignment with client values, making EverHelp a compelling choice for businesses seeking reliable support and integration solutions.
- 1 review for software industry
- 1 review is 5 stars
- Unknown avg. project cost
- Customer Support & Sales Services for Cloud SaaS Company (5.0/5, May 16, 2024): EverHelp provides customer support and sales services for a cloud SaaS company. The team helps the client’s customers resolve issues. Their goal is to enhance the client’s sales and operational efficiency. [Read Full Review](https://clutch.co/go-to-review/everhelp/289151)

##### Business services Experience
EverHelp has garnered positive feedback from clients in the business services industry for its reliable customer support outsourcing and expertise in building structured processes. Clients appreciate the company's swift adaptation to their needs, proactive communication, and ability to enhance efficiency, notably reducing response times and improving client satisfaction. The team's commitment to data security and customer welfare aligns well with industry standards, making EverHelp a strong candidate for businesses seeking dependable support solutions.
- 3 reviews for business services industry
- 3 reviews are 5 stars
- Less than $10,000 avg. project cost
- Live Chat Support for Tax Compliance Solutions Company (5.0/5, May 16, 2024): EverHelp provides 24/7 live chat support for a tax compliance solutions company. The goal is to achieve rapid deployment and scalable growth within the organization. [Read Full Review](https://clutch.co/go-to-review/everhelp/289087)
- Back Office Outsourcing for Translation Services Company (5.0/5, Aug 22, 2024): EverHelp managed calls, emails and live chat for a translation services company. They developed a knowledge base to boost customer self-service and implemented data security measures. [Read Full Review](https://clutch.co/go-to-review/everhelp/309244)
- Customer Service Outsourcing for Business Advisory Firm (5.0/5, Sep 4, 2025): EverHelp provides customer support outsourcing for a business advisory firm. The team manages support across multiple channels, handles inquiries, tracks requests, and manages follow-ups. [Read Full Review](https://clutch.co/go-to-review/everhelp/403466)

##### Consumer products & services Experience
EverHelp has demonstrated significant expertise in the Consumer products & services industry, effectively enhancing customer support for a leading meal kit company. Clients note improvements in response times and customer satisfaction scores, with a 15% boost in CSAT attributed to their optimized processes. Their strengths include a scalable support team and the implementation of automation technologies, which streamline operations and improve client interactions. Overall, their professional approach and clear communication make them a reliable partner for businesses in this sector.
- 1 review for consumer products & services industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Service Outsourcing for Meal Kit Delivery Service (5.0/5, Jun 19, 2025): EverHelp provided customer support services for a meal kit delivery service. They created a dedicated team of customer support agents and introduced automation technologies to streamline the client's processes. [Read Full Review](https://clutch.co/go-to-review/everhelp/383284)

##### Retail Experience
EverHelp has demonstrated strong expertise in the Retail industry, particularly in enhancing customer support operations for a leading fitness apparel brand. Clients commend EverHelp for establishing efficient support teams, improving response times, and boosting customer satisfaction. Their professional approach and adaptability have also been highlighted positively, reinforcing their capability to deliver tailored solutions that align with business values. Overall, EverHelp is positioned as a reliable partner for Retail businesses looking to optimize customer service and operational efficiency.
- 1 review for retail industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Back Office Outsourcing for Fitness Apparel Company (5.0/5, May 15, 2025): EverHelp provided customer support services for a fitness apparel company. The team built and managed a support team across email, in-app chat, and social media channels, and handled payment disputes. [Read Full Review](https://clutch.co/go-to-review/everhelp/374398)

##### Other industries Experience
EverHelp has received positive feedback from clients in the Other industries sector, particularly for their agility and effectiveness in enhancing customer support. Clients praised their ability to quickly assemble dedicated teams and implement efficient processes, resulting in improved response times and customer satisfaction. Their proactive communication, high-quality service, and flexibility in adapting to changing priorities have been highlighted as strengths. Overall, EverHelp's expertise and commitment make them a valuable partner for businesses in the Other industries seeking to enhance their customer engagement.
- 2 reviews for other industries industry
- 2 reviews are 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Service & Sales Outsourcing for Contact Center (5.0/5, May 13, 2025): EverHelp provided customer and sales support for a virtual contact center. The team set up a fully trained, 24/7 support team that managed chat and email requests and handled lead qualification and outreach. [Read Full Review](https://clutch.co/go-to-review/everhelp/373917)
- Customer Support & Sales Outreach for Food Delivery Co (5.0/5, May 14, 2025): EverHelp provided customer support, back-office, and sales outreach services for a food delivery company. They managed 24/7 email, phone, and chat support and handled data entry, reporting, and lead outreach. [Read Full Review](https://clutch.co/go-to-review/everhelp/374385)

##### Advertising & marketing Experience
EverHelp has received positive feedback in the Advertising & Marketing industry, particularly for their lead generation and customer support services. Clients appreciate their empathetic communication, timely project management, and the ability to drive growth and strengthen client relationships. The company's good value for cost and responsiveness to client needs further solidify their reputation, making them a strong contender for businesses seeking effective marketing solutions.
- 1 review for advertising & marketing industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Sales & Customer Service Outsourcing for Digital Mktg Agency (5.0/5, Sep 30, 2024): EverHelp provided sales and customer support outsourcing services to a digital marketing agency. The team ran email campaigns, conducted cold calls, and offered customer assistance. [Read Full Review](https://clutch.co/go-to-review/everhelp/318526)

##### Design Experience
EverHelp demonstrates strong expertise in the Design industry, particularly in presentation design, as noted by their ability to deliver timely and accurate results. Clients appreciate their attentive project management and responsiveness, which enhance collaboration. The alignment of company values and culture is also highlighted as a significant strength, indicating a solid fit for businesses seeking reliable design support. Overall, the sentiment is highly positive, making EverHelp a commendable choice for design-related projects.
- 1 review for design industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Back Office Outsourcing for Design Agency (5.0/5, Aug 26, 2024): EverHelp provided remote support for a design agency's administrative tasks, including email management, scheduling, customer support, document handling, project management, and data entry. [Read Full Review](https://clutch.co/go-to-review/everhelp/309706)

##### Education Experience
EverHelp has demonstrated strong expertise in the Education sector, particularly in EdTech software development. Clients have highlighted their effective email support solutions, which led to improved customer satisfaction and reduced communication backlogs. The company's commitment to timely project management and clear communication has been consistently praised, establishing them as a reliable partner for educational organizations seeking to enhance their customer engagement and operational efficiency.
- 1 review for education industry
- 1 review is 5 stars
- Less than $10,000 avg. project cost
- Email Support for EdTech Software Company (5.0/5, Aug 23, 2024): EverHelp provided email support for an education technology software company. The team handled customer inquiries and streamlined the communication process by managing a high volume of emails. [Read Full Review](https://clutch.co/go-to-review/everhelp/309365)

##### Financial services Experience
EverHelp has received positive feedback from clients in the Financial services industry, highlighting their expertise in customer support and resource optimization. Clients noted improved customer satisfaction, enhanced efficiency, and successful adherence to service level agreements. Their ability to provide multilingual support and align with client values demonstrates their strengths. Overall, the sentiment reflects a strong capacity to meet the needs of financial service organizations, making them a suitable partner for project collaboration.
- 1 review for financial services industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Customer Support Resources for Financial Services Company (5.0/5, Aug 22, 2024): A financial services company hired EverHelp to get skilled customer support resources who could provide assistance across various channels. The resources should also be proficient in multiple languages. [Read Full Review](https://clutch.co/go-to-review/everhelp/309173)

##### Social Networking Experience
EverHelp has received positive feedback in the Social Networking industry, particularly for its expertise in enhancing customer service experiences. A CEO from a leading plant lovers community praised their ability to transform support systems, significantly improving response times and increasing customer satisfaction. The emphasis on client orientation and timely project management further underscores EverHelp's strengths, making them a recommended partner for businesses seeking to excel in customer engagement within the Social Networking space.
- 1 review for social networking industry
- 1 review is 5 stars
- Less than $10,000 avg. project cost
- Customer Service Outsourcing for Plant Lovers Community (5.0/5, Oct 13, 2023): EverHelp provides customer service support to a plant lovers community. They respond to end customers' queries and needs. [Read Full Review](https://clutch.co/go-to-review/everhelp/240725)

##### Arts, entertainment & music Experience
EverHelp has demonstrated exceptional expertise in the Arts, entertainment & music industry, particularly in streamlining the hiring process for a booking agency. Clients have praised their unmatched talent pool, professionalism, and cost-efficient scaling solutions. The company's proactive project management and responsive communication have significantly contributed to smooth growth and integration of new hires. Overall, EverHelp's ability to deliver high-quality support while aligning with client values makes them an ideal partner for businesses in this sector.
- 1 review for arts, entertainment & music industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- HR Outsourcing & IT Support for Music Booking Agency (5.0/5, Sep 3, 2025): EverHelp provides HR and IT support for a music booking agency. The team manages candidate sourcing, interviews, onboarding, training, and scaling solutions for the client. [Read Full Review](https://clutch.co/go-to-review/everhelp/403009)

##### Other Industry Experience
EverHelp has demonstrated considerable expertise in enhancing customer support workflows for the Other Industry sector, specifically within logistics. Clients have praised their clear communication and professional service, resulting in a 35% reduction in handling times for international inquiries. Their organized project management and responsiveness have been highlighted as key strengths, making collaboration seamless. This positive impact on client satisfaction and operational efficiency positions EverHelp as a strong candidate for businesses seeking to improve their service delivery in the Other Industry.
- 1 review for other industry industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Support for Logistics Company (5.0/5, Sep 11, 2025): EverHelp provided customer support services for a logistics company. The team handled all of the client's English-language customer service through phone and live chat.  [Read Full Review](https://clutch.co/go-to-review/everhelp/405055)

##### Hospitality & leisure Experience
EverHelp has demonstrated significant expertise in the Hospitality & Leisure industry by enhancing guest communication for a boutique hotel chain across Southern Europe. Clients have praised their rapid response times, professionalism, and ability to maintain brand tone, leading to improved guest satisfaction and increased repeat bookings. Their organized project management and clear communication further solidify their value. Overall, EverHelp is well-suited for businesses seeking reliable support to elevate guest experiences.
- 1 review for hospitality & leisure industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Service Outsourcing for Hotel (5.0/5, Sep 11, 2025): EverHelp provides customer support for a hotel. The team manages email and live chat support for the client's guests, particularly during evenings and weekends, handling tasks like booking confirmations. [Read Full Review](https://clutch.co/go-to-review/everhelp/405174)

---

### [Enshored](https://clutch.co/profile/enshored)
#### 4.8 out of 5 star rating (11 reviews)
- $50,000+ minimum project size
- < $25 average hourly rate
- 1,000 - 9,999 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 10% Call Center Services
- 20% Content Moderation Services
- 20% Customer Service Outsourcing
- 10% Data Annotation Services
- 10% PEO/Employee Leasing
- 10% Sales Outsourcing
- 10% Social Media Marketing

#### Company description
Enshored is a Customer Service BPO specializing in Customer Support Outsourcing and back-office operations. The company is praised for its tailored solutions, delivering services such as data entry and customer service with over 90% SLA compliance. Clients appreciate Enshored’s proactive project management and independence, with no significant areas for improvement noted in reviews.
[Visit Website](https://www.enshored.com/solutions/?utm_source=clutch.co&utm_medium=referral)


#### 1 review mentions Phone Support Services

Phone Support Services Experience
Enshored has received overwhelmingly positive feedback for their Phone Support Services, with a 90%+ SLA achievement rate noted. Clients appreciate their independence, proactive approach, and ownership of tasks, often highlighting their capability without requiring additional support. One client specifically praised their excellent communication and timely delivery, reflecting a strong commitment to meeting project goals. Overall, the sentiment is highly favorable, with no significant negative feedback reported.
- 0 of 1 Phone Support Services reviews is 5 stars
- $200,000 – $999,999 avg. project cost
[Read Most Recent Review](https://clutch.co/profile/enshored#review-243904)

#### 2 reviews mention Customer Service Outsourcing

Back-Office Outsourcing for Rental Property Management Co
4.5/5 — Enshored offers back-office and customer support services for a rental property management company. The tasks include data entry, updating accounts, processing payments, and providing phone and email support.
- 1 of 2 Customer Service Outsourcing reviews are 5 stars
- $50,000 – $199,999 avg. project cost
[Read Full Review](https://clutch.co/go-to-review/enshored/243904)

#### Experience in 9 industries

Enshored has demonstrated expertise across various industries, including Arts, Entertainment & Music, Supply Chain, IT, Advertising & Marketing, Financial Services, Hospitality & Leisure, and Education. Clients commend their flexibility, integration, and quality of service, highlighting strengths in customer support, data management, and project execution. Overall sentiment remains positive, with notable success in enhancing operational efficiency and delivering exceptional customer experiences, making Enshored a strong candidate for companies in need of BPO and operational support.
[Read All Reviews](https://clutch.co/profile/enshored?verified=true#reviews)

##### Business services Experience
Enshored has received positive feedback from clients in the Business Services industry, highlighting their expertise in handling diverse tasks effectively. Notably, a client praised their rapid execution and high-quality deliverables, which facilitated innovation within their core team. Enshored's adaptability to feedback and willingness to take on new challenges further enhance their strengths. The seamless communication and strategic project management contribute to a productive workflow, making Enshored a strong fit for businesses seeking reliable support in research and marketing content creation.
- 1 review for business services industry
- 1 review is 5 stars
- Unknown avg. project cost
- Marketing & Company Research for Technology Research Company (5.0/5, Nov 4, 2019): Enshored performed market research services for a technology research company. The team created marketing and research content on behalf of the client.
 [Read Full Review](https://clutch.co/go-to-review/enshored/78289)

##### Arts, entertainment & music Experience
Enshored has demonstrated considerable expertise in the Arts, entertainment, and music industry by providing effective BPO services, particularly in customer support for Skybound Entertainment. Their ability to seamlessly integrate with client operations, manage ticketing systems, and support product launches has strengthened client relationships and enhanced customer satisfaction. Clients appreciate Enshored's adaptability and commitment to aligning with brand values, making them a reliable partner for organizations seeking to enhance audience engagement and operational efficiency in this sector.
- 1 review for arts, entertainment & music industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- BPO & Email Support Services for Multi-Content Platform (5.0/5, Feb 5, 2025): Enshored provides BPO services for a multi-content platform. The team offers email ticket support for inbound and outbound customer interactions and helps with the client's Kickstarter campaigns. [Read Full Review](https://clutch.co/go-to-review/enshored/349313)

##### Supply Chain, Logistics, and Transport Experience
Enshored has demonstrated strong expertise in the Supply Chain, Logistics, and Transport industry, particularly in providing back office support to international freight forwarders. Clients have reported increased productivity and improved workflows due to tailored solutions. Positive feedback highlights Enshored's responsiveness and ability to meet specific operational needs effectively. Overall, their capacity to alleviate hiring burdens and enhance operational efficiency positions them as a valuable partner for businesses in this sector.
- 1 review for supply chain, logistics, and transport industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Back Office Outsourcing for Freight Forwarding Company (5.0/5, Oct 25, 2023): An internal freight forwarding company has hired Enshored to lessen the hiring burden. The team has developed a back-office support system to streamline operations ad work on data entry. [Read Full Review](https://clutch.co/go-to-review/enshored/244129)

##### Information technology Experience
Enshored has demonstrated significant expertise in the Information Technology industry by effectively managing back office administration and customer service tasks. Clients highlight their proactive approach, independence, and ability to meet service level agreements consistently. The company's strong performance and ownership in project delivery have garnered positive sentiment, making them a valuable partner for businesses seeking reliable outsourcing solutions in tech-driven environments.
- 1 review for information technology industry
- $200,000 – $999,999 avg. project cost
- Back-Office Outsourcing for Rental Property Management Co (4.5/5, Oct 25, 2023): Enshored offers back-office and customer support services for a rental property management company. The tasks include data entry, updating accounts, processing payments, and providing phone and email support. [Read Full Review](https://clutch.co/go-to-review/enshored/243904)

##### Advertising & marketing Experience
Enshored has proven to be a valuable partner for marketing companies, offering expertise in demand generation, market research, and digital asset creation. Clients commend their strong project management and flexibility, leading to significant cost savings and improved service affordability. The company's ability to scale support as needed is highlighted as a key strength, although clearer communication about their service offerings is suggested for improvement. Overall, Enshored is well-positioned to assist businesses in the Advertising & marketing industry.
- 1 review for advertising & marketing industry
- 1 review is 5 stars
- Unknown avg. project cost
- BPO for Marketing Company (5.0/5, Sep 5, 2023): Enshored helps a marketing company execute different activities to streamline their processes. The team’s support includes market and targeting research, SEO work, and asset creation for marketing campaigns. [Read Full Review](https://clutch.co/go-to-review/enshored/230357)

##### Software Experience
Enshored has received positive feedback in the Software industry for its customer service support capabilities, particularly for SaaS companies seeking 24/7 assistance. Clients commend the team for their patience and effective communication, enhancing customer satisfaction. Their adaptability and commitment to uninterrupted service during challenges have been highlighted as key strengths. Overall, Enshored is viewed as a reliable partner that supports software upgrades and is eager to expand its service offerings, making them a strong fit for businesses in need of dedicated support.
- 1 review for software industry
- $50,000 – $199,999 avg. project cost
- Customer Service Outsourcing for SaaS Startup (4.5/5, Nov 8, 2022): Enshored provides a SaaS company with customer support services, communicating with self-serve and enterprise customers via a chatbox. Their team is retrained by their leads whenever the software is updated.
 [Read Full Review](https://clutch.co/go-to-review/enshored/165913)

##### Financial services Experience
Enshored demonstrates significant expertise in the Financial services industry, particularly in automating backend processes and enriching client data. One fintech client reported substantial savings of approximately $2 million compared to internal hires, with Enshored supporting 20% of their deal flow. The sentiment is overwhelmingly positive, highlighting Enshored’s strong communication, commitment to quality, and consistent project management. Their proactive approach and ability to handle complex tasks make them a valuable partner for businesses seeking to enhance operational efficiency.
- 1 review for financial services industry
- 1 review is 5 stars
- $200,000 – $999,999 avg. project cost
- Task Automation & Data Gathering for Fintech Company (5.0/5, Nov 19, 2021): Enshored provides task automation services and data scraping services for a fintech company. Their work involves 12–15 ongoing projects and several one-off projects, which include backend automation tasks.
 [Read Full Review](https://clutch.co/go-to-review/enshored/69659)

##### Education Experience
Enshored demonstrates strong expertise in the Education industry, particularly in video editing for training purposes. Clients appreciate their reliable and efficient service, noting significant time savings and impressive video quality. The feedback highlights their dependable communication and project management skills, with clients experiencing minimal setbacks. Overall, Enshored is well-regarded for its ability to enhance operational efficiency, making it a compelling choice for businesses seeking support in educational video production.
- 1 review for education industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Video Processing & Editing for HR & Sales Training Company (5.0/5, Mar 24, 2021): An HR and sales enablement training service hired Enshored to process their videos in a scalable way. The team receives raw video and edits out dead air. They also add intros and outros before uploading them.
 [Read Full Review](https://clutch.co/go-to-review/enshored/105616)

##### Hospitality & leisure Experience
Enshored has demonstrated strong expertise in the Hospitality & Leisure industry, particularly in customer support and operational efficiency. Clients commend their knowledgeable and dedicated agents who significantly enhance customer satisfaction. Additionally, their flexibility and proactive project management have contributed to successful outcomes in mapping and managing RV sites. Overall sentiment reflects high satisfaction with their service quality and cultural fit, making Enshored a strong candidate for businesses seeking reliable partnerships in the Hospitality & Leisure space.
- 2 reviews for hospitality & leisure industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Staff Augmentation for Travel Management Platform (4.0/5, Feb 11, 2020): Enshored augments customer support resources to address technical and travel inquiries for a corporate travel management platform.  
 [Read Full Review](https://clutch.co/go-to-review/enshored/137220)
- Web & UI/UX Design for RV Sites Marketplace (5.0/5, Oct 20, 2023): Enshored provides web and UI/UX design for an RV sites marketplace. With the client's guidance, the team has placed camping spots on a map and added amenities. They've also completed profiles on the system. [Read Full Review](https://clutch.co/go-to-review/enshored/242843)

##### Consumer Products Experience
Enshored demonstrates strong expertise in customer support for the Consumer Products sector, particularly in consumer electronics. Clients commend the company's ability to scale support teams rapidly while maintaining high-quality service. Their effective management fosters low employee turnover, contributing to improved customer satisfaction ratings and response times. Overall, Enshored's commitment to employee well-being and proactive project management enhances their value as a partner, making them a suitable choice for businesses in the Consumer Products industry.
- 1 review for consumer products industry
- Unknown avg. project cost
- Customer & Sales Support Outsourcing for Consumer Electronics Company (4.5/5, Oct 28, 2019): Enshored provides customer service, sales, and, and technical support for a consumer electronics company on an ongoing basis. 
 [Read Full Review](https://clutch.co/go-to-review/enshored/74021)

#### 3% of employees work in Lisboa office
Lisboa, Portugal
Rua Julieta Ferrão, n.º 10, Piso 13.º B 1600-131 LISBOA Portugal
50 - 75 employees
+351 963 843 380
[See All Locations (5)](https://clutch.co/profile/enshored#location)

---

### [VELTRI](https://clutch.co/profile/veltri)
#### 5 out of 5 star rating (5 reviews)
- < $25 average hourly rate
- 10 - 49 employees
- Alcabideche, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 25% Customer Service Outsourcing
- 20% Recruiting
- 20% Recruitment Process Outsourcing
- 10% Staffing

#### Company description
MFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.
[Visit Website](https://mfr.agency/)


#### Timely


#### Experience in 1 industry

VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.
[Read All Reviews](https://clutch.co/profile/veltri?verified=true#reviews)

##### Food & Beverage Experience
VELTRI has demonstrated strong capabilities in the Food & Beverage industry, particularly in providing administrative support and data management services. Clients appreciate their personalized approach, timely delivery, and alignment with company values, which facilitate business growth. The positive feedback highlights their effective communication and the significant time savings achieved, indicating their expertise and reliability as a partner for businesses in the Food & Beverage sector.
- 1 review for food & beverage industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Administrative Support for Chef-Developed Recipe Company (5.0/5, Jul 19, 2024): MFAgency was hired by a chef-developed recipe company to provide administrative assistance. The team was responsible for data entry and payment processes. [Read Full Review](https://clutch.co/go-to-review/veltri/301858)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.
[Read All Reviews](https://clutch.co/profile/veltri?verified=true#reviews)
- $10,000 to $49,000 (1 reviews)

---

### [Altice Empresas](https://clutch.co/profile/altice-empresas)
- $250,000+ minimum project size
- < $25 average hourly rate
- 250 - 999 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 10% Accounting
- 10% Back Office Outsourcing
- 70% Customer Service Outsourcing
- 5% Finance & Accounting Outsourcing (FAO)
- 5% HR Consulting

#### Company description
Altice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
[Visit Website](https://www.ptempresas.pt/bpo-en)


---

### [Otonomee](https://clutch.co/profile/otonomee)
- 250 - 999 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 35% Back Office Outsourcing
- 40% Call Center Services
- 25% Customer Service Outsourcing

#### Company description
Founded in 2020, Otonomee is a call center company. The agency provides Call Center Services and Back Office Outsourcing, and is midsize.
[Visit Website](https://www.otonomee.com/)


#### 74% of employees work in Lisboa office
Lisboa, Portugal
Avenida 5 de Outubro
301 - 400 employees

[See All Locations (2)](https://clutch.co/profile/otonomee#location)

---

### [Connecta Group](https://clutch.co/profile/connecta-group)
- 250 - 999 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 50% Back Office Outsourcing
- 20% Call Center Services
- 20% Customer Service Outsourcing
- 10% Sales Outsourcing

#### Company description
Connecta Group is a Back Office Outsourcing company. They are based in Lisboa, Portugal and have midsize team of experts. Their services include Back Office Outsourcing and Call Center Services.
[Visit Website](https://www.connecta.cc/)


---

### [Ventask](https://clutch.co/profile/ventask)
- 50 - 249 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 50% Call Center Services
- 25% Customer Service Outsourcing
- 25% Sales Outsourcing

#### Company description
Ventask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.
[Visit Website](https://www.ventask.pt/)


---

### [Pluricall](https://clutch.co/profile/pluricall)
- 50 - 249 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 60% Call Center Services
- 20% Customer Service Outsourcing
- 20% Sales Outsourcing

#### Company description
Pluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.
[Visit Website](https://pluricall.pt/)


---

### [YOURVOICE](https://clutch.co/profile/yourvoice)
- 250 - 999 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 60% Call Center Services
- 10% Customer Service Outsourcing
- 10% HR Outsourcing
- 10% Recruiting
- 10% Sales Outsourcing

#### Company description
YOURVOICE, an answering service, focuses on Call Center Services and Sales Outsourcing. The agency is located in Lisboa, Portugal.
[Visit Website](http://www.yourvoice.pt/)


---

### [Kelly - Portugal](https://clutch.co/profile/kelly-portugal)
- 50 - 249 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 10% Call Center Services
- 10% Customer Service Outsourcing
- 30% HR Consulting
- 10% HR Outsourcing
- 10% Recruiting
- 10% Sales Outsourcing
- 10% Staffing

#### Company description
Kelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.
[Visit Website](https://www.kellyservices.pt/)


---

### [Cluster Outsourcing Services Limited](https://clutch.co/profile/cluster-outsourcing-services)
- 250 - 999 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 15% Back Office Outsourcing
- 30% Call Center Services
- 30% Customer Service Outsourcing
- 25% Sales Outsourcing

#### Company description
Cluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
[Visit Website](https://www.clusterosl.com/)


---

### [FIXATE](https://clutch.co/profile/fixate-0)
- 10 - 49 employees
- Casal de Cambra, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 25% Customer Service Outsourcing
- 45% IT Managed Services
- 5% IT Strategy Consulting
- 15% Business Consulting

#### Company description
FIXATE, an IT managed services company, was launched in 2024. They provides IT managed services and Customer Service Outsourcing.
[Visit Website](https://fixate.nu)


#### 21% of employees work in Casal de Cambra office
Casal de Cambra, Portugal
Avenida de Lisboa
2 - 5 employees

[See All Locations (4)](https://clutch.co/profile/fixate-0#location)

---

### [Essentiel Outsourcing S.L](https://clutch.co/profile/essentiel-outsourcing-sl)
- < $25 average hourly rate
- 50 - 249 employees
- Lisboa, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 30% Call Center Services
- 25% Customer Service Outsourcing
- 10% Recruitment Process Outsourcing
- 25% Sales Outsourcing

#### Company description
Essentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
[Visit Website](https://essentiel-outsourcing.com/landings-eoemail-en/src/empresa-de-outsourcing.html)


#### Very responsive

Essentiel Outsourcing S.L is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.

#### 9% of employees work in Lisboa office
Lisboa, Portugal
Praça Duque de Saldanha 1,
16 - 20 employees
+34610428617
[See All Locations (3)](https://clutch.co/profile/essentiel-outsourcing-sl#location)

---

### [Webhelp](https://clutch.co/profile/webhelp)
- 10,000+ employees
- Braga, Portugal

#### Services Provided - Allocation of Expertise by Percentage
- 1% UX/UI Design
- 1% Custom Software Development
- 1% AI Development
- 1% BI & Big Data Consulting & SI
- 5% Back Office Outsourcing
- 23% Call Center Services
- 1% CRM Consulting and SI
- 33% Customer Service Outsourcing
- 1% Digital Strategy
- 1% Unified Communications Consulting & SI
- 5% Finance & Accounting Outsourcing (FAO)
- 1% Graphic Design
- 1% HR Consulting
- 5% Business Consulting
- 1% Mobile App Development
- 15% Sales Outsourcing
- 1% Translation
- 1% Web Design
- 1% Web Development
- 1% Transcription

#### Company description
Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
[Visit Website](https://webhelp.com/)


#### 4% of employees work in Braga office
Braga, Portugal
Centro Empresarial de Braga-Lote A4 Ferreiros
2001 - 5000 employees
+351 21 843 5031
[See All Locations (52)](https://clutch.co/profile/webhelp#location)

---


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