Zoek

BACKGROUND

Please describe your company and your position there.

The GroundUp is a far left media company that promotes revolutionary politics. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek?

I hired Zoek for SEO help.

What were your goals for this project?

The goals for this project were to ensure The GroundUp success in web searches.

SOLUTION

How did you select this vendor?

I found them through a Google search rooted in finding a company that would help with SEO.

Describe the project in detail.

The project began with a brief meeting. I told them my business needs and the person I spoke to initially said that they could satisfy them. The project began and they have been in regular communication with me during this process.

What was the team composition?

After the salesperson I first spoke to I entered into communication with a personal marketing consultant. I have additional communication with a content team and I have access to communication with the CEO.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have done very little advertising as of late and I have noticed that article readership has increased.

How effective was the workflow between your team and theirs?

I believe that the workflow has been effective.

What did you find most impressive about this company?

I think the team composition, openness, and project return has been impressive as well as their ability to satisfy my business needs are all impressive.

Are there any areas for improvement?

I do believe that they need to create an account system for their customers. I do not like the way accounts have to be closed -- via an email -- I would like the option to close my account and working relationship in an account portal. This an accounts receivable and billing concern.

BACKGROUND

Please describe your company and your position there.

My new web platform is a professional consulting page, equipped with skills, experience, and education, as well as background news page to linl my past engagements, and a booking feature.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek?

The professional consulting website.

What were your goals for this project?

To optimize my SEO for international potential clients.

SOLUTION

How did you select this vendor?

Wix suggested.

Describe the project in detail.

SEO optimization, key word search, back linls, set up google business listing, make minor editorial changes to webpage, added services pages and developed content, as well as news page, regularly update and monitor SEO searches.

What was the team composition?

One person. Muah.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have had a few people find my page from Israel, and here in the States. Not yet satisfied with the amount of web traffic or the duration of time they are staying on the page.

How effective was the workflow between your team and theirs?

Very. The team worked together great in phase 1.

What did you find most impressive about this company?

Communication by far. Everyone worked together so great and was very informative from the beginning.

Are there any areas for improvement?

Not sure yet.

BACKGROUND

Please describe your company and your position there.

I run a singles events company and am the sole owner/employee, though occasionally I'll hire a host for a night. Typically the events we run are speed dating nights and singles parties.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek?

Whilst we are happy with our product, currently we do not have much of a presence online. We hired Zoek to improve our SEO results, and ultimately increase sales.

What were your goals for this project?

The goals for this project were for our company to appear more prominently in search results on Google. For instance, we would be happy if a search of 'speed dating Brisbane' resulted in our company appearing on the first page of results.

SOLUTION

How did you select this vendor?

Wix was used to create our website and Zoek is a trusted partner of Wix. Zoek has displayed exceptional communication throughout and was the first company to respond to our request for help with SEO. Zoek presented a polished, professional front, leading to their selection.

Describe the project in detail.

Zoek now has control (shared) of my website, and they are in the process of altering the content and adding more content, to improve SEO results. Zoek will help with other things such as backlinks and the creation of key words.

What was the team composition?

There is a project manager that I have mostly dealt with. In addition, there are people I can contact for digital media uploads, marketing strategies and other solutions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Zoek has been very efficient to deal with in terms of their communication and response times. Whilst it is early days, the signs are promising that Zoek will be able to help with my company.

How effective was the workflow between your team and theirs?

I have done little to alter my website during the time the project has been running, and have left it to Zoek to take over and improve the website, from an SEO point of view.

What did you find most impressive about this company?

The most impressive thing about Zoek has been their communication, both via emails and phone calls. There is nothing more annoying as an events planner than having plans held up by non-responsive parties, which is unfortunately a frequent occurrence.

Are there any areas for improvement?

Ultimately I am interested in results, and currently it is too early to judge the effectiveness of Zoek in that regard. So we will have to wait and see.

BACKGROUND

Introduce your business and what you do there.

We have a brick and mortar CBD business based in Missouri and an online presence. I’m the brand and business development partner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zoek?

We wanted to get the page optimized in terms of SEO, page design and functionality.

SOLUTION

What was the scope of their involvement?

The process was pretty seamless. I’d show them the work on the page, and they’d make a preliminary assessment that determined our current positioning and where we needed to end up. I worked closely with a member of their team to implement my desired changes to our SEO and keyword strategy. 

They also undertook a partial redesign of our existing site, updating its look and feel. The solution is a Wix website. 

What is the team composition?

I worked primarily with two main resources. 

How did you come to work with Zoek?

They were suggested through the Wix website.

How much have you invested with them?

We’ve spent between $1,200–$1,500 on the project. 

What is the status of this engagement?

We started working together in November 2019, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our page has jumped upward in terms of ranking on Google Analytics. The general functionality, as well as the look and feel of the page, has greatly improved. I’d highly recommend them to teams that have a game plan that dictates their desired accomplishments.   

How did Zoek perform from a project management standpoint?

They presented us with a seamless project handover. The team is communicative, so we’re always on the same page.

What did you find most impressive about them?

They created a wonderful, aesthetic end product. We’re satisfied with their services.

Are there any areas they could improve?

It may be helpful for them to offer more clearly outlined plans for those who are more novice in the organization. 

Do you have any advice for potential customers?

Have a clear outline of your desired accomplishments. Once you have that ready, just stay on task. They’ll take it from there.

BACKGROUND

Please describe your company and your position there.

I am the creator and founder of SoulBeautiful LLC, Spiritual and Life Coaching.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek?

Zoek is assisting with branding and seo.

What were your goals for this project?

To be found on the first page of every keyword search of my industry. We are creating a national brand.

SOLUTION

How did you select this vendor?

After listening to what they have to offer, I decided that as it is, with me doing everything on my own, having a professional cover this aspect would save me time and money in the long run.

Describe the scope of their work in detail.

They are creating content for my website. On the date my website was published I was not happy with the content that was provided. I reached out to Zoek and Jessica, who is the lead for the content for my site, followed up with me. She confirmed that what was posted was completely inaccurate and she corrected immediately with correct content that they had actually created for my website.

What was the team composition?

To my knowledge, there are four team members. Ansley, Juan, Jessica and Andrea. Ansley and Jessica are team leads from what I know. Andrea does a great job with assisting with the information that is posted on my google landing page. I don't get very good follow-up from Ansley as I did in the beginning. Juan assists Ansley and I have not been happy with his work so far, I replaced him with Ansley as my project manager.

Jessica is amazing. The content that she has created is on-point and the areas where I have made or will need adjusting, I know I can count on her to make it not only right, but great. She and Andrea are the two I count on and it is because they answer my questions promptly and fix issues that have come up immediately.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Jessica and Andrea at Zoek are awesome. First Andrea, she does not mess around when it comes to follow-up and follow-through. Each time I send her an email request to make an adjustment to my google landing page, she completes it the same day and lets me know the same day. She is very forthcoming with providing information, if she knows what your talking about, she will have an answer for you.

Jessica, she saved me from serious stress. She was able to solve a problem that was created by mistake by someone in the company regarding the content on my website. I sent a chat asking for help understanding what happened and she called me. She listened and with me on the phone she could see what I was seeing and why it was not right. She had it fixed in 30 minutes with apologies. No worries, I am just glad it was fixed. Thanks Ladies!

How effective was the workflow between your team and theirs?

The workflow between Jessica and Andrea and I is very good, pretty seamless. I don't really know much about what is happening from Ansley's end. I had questions regarding updating my meta-tag, I sent an email to him, last week. The same day I sent a request to Andrea.

Andrea handled my request to her immediately. I have not received a response to that email from Ansley yet, but a day or two later I did receive a response from him regarding a different email that I sent him about a different issue about a week prior.

What did you find most impressive about this company?

They seemed interested in my company and in understanding my business goals. They supported what I am wanting to accomplish.

Are there any areas for improvement?

More forthcoming with the details of what it is that they actually do, not just trowing out random technical terms. I don't like the contract. It would be great if everyone I dealt with was as responsive and proactive and informative as Jessica and Andrea.

BACKGROUND

Please describe your company and your position there.

Owner os a pottery painting studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek?

Online SEO

What were your goals for this project?

Gain more traffic into the store

SOLUTION

How did you select this vendor?

Great online reviews

Describe the scope of their work in detail.

ZOEK added content to my website along with strong keywords for us to show up on the first page of online search engines.

What was the team composition?

Zoek worked closely with me to make sure they were using the correct keywords for my type of business.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 50 days or so my website was showing up in the first pages of Google, Bing, Yahoo and some other ones.

How effective was the workflow between your team and theirs?

Very easy to communicate with them. Very knowledgeable of what they do. Definitely Zoek delivers what they promise to deliver.

What did you find most impressive about this company?

Their constant communication with the clients.

Are there any areas for improvement?

Of course, when you own a retail store you spec things to happen faster but due to the nature of how search engines work, it will always take time for your business to appear on the first page of a google search. But this is the nature of the system. Nothing Soek can do about. But with patient and withing 55 days your page will appear on the first page of a google search.

BACKGROUND

Please describe your company and your position there.

I am the owner and sole instructor of PainFree Posture MN.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek?

I needed help with SEO for my website to increase traffic

What were your goals for this project?

Improve my Google ranking, improve SEO and hopefully see increased business as a reault.

SOLUTION

How did you select this vendor?

I selected them via my web hosting company Wix. They were one of many and the pricing, and service met my immediate needs.

Describe the project in detail.

Improve SEO and Google rankings. Make changes to the website to reflect both.

What was the team composition?

I have an account manager named Luis Murillo

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far, so good. I've had a very good experience with Zoek and my SEO advisor, Luis Murillo. From the first point of signing on, withing minutes Luis was in contact with me, explaining every step in the process and actively aided me through expectations in the forthcoming days and weeks.

Luis and the team explained everything they are doing on my business' behalf, and how it will be accomplished. He is easily reachable, and approachable. I've already seen increased traffic to my website, and improvements in content revisions which are both fantastic, and exactly what I was looking for in partnering with Zoek.

I look forward to seeing what happens over the next few months. With what I've experienced so far, I'm expecting excellent results.

How effective was the workflow between your team and theirs?

Luis is easy to reach and is in regular communication with me via email/phone. Very easy process.

What did you find most impressive about this company?

I appreciate their willingness to work with me on my very limited budget.

Are there any areas for improvement?

At this time, no, I'm only ten days into my partnership, but I have noticed much-improved website changes that are pleasing.

BACKGROUND

Please describe your company and your position there.

Owner of Claire Natalie photography - Calgary newborn photographer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek?

Increase my websites online presence

What were your goals for this project?

Increase traffic to my website and increase my company revenue

SOLUTION

How did you select this vendor?

Highly recommended by Wix

Describe the project in detail.

Update my current wix website to assist with increasing my online presence

What was the team composition?

So far I have been dealing with the project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far Zoek have been professional in dealing with my business website SEO setup and extreme flexible with contacting me and managing my account. I can't wait to see the results.

How effective was the workflow between your team and theirs?

Very good

What did you find most impressive about this company?

They have been professional and helpful

Are there any areas for improvement?

Not Yet

BACKGROUND

Please describe your company and your position there.

I am owner of the website Traveling Poetry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zoek?

I hired them to do SEO.

What were your goals for this project?

Want to rank high by April of 2020.

SOLUTION

How did you select this vendor?

Through Wix.com

Describe the project in detail.

I changed account managers and now… I changed account managers and now Jessica is doing a good job. She gets back to me when I ask her to call me. I know my site is being worked on. It has been about 3 months now and I am not noticing a difference in the ranking. I did call customer service yesterday and talked to someone and they sent me a promo about leaving reviews on three sites and I would get 60% off my next month and they would run a check to see where I ranked and if I am not ranked then they will give me a month free. I know that they are not after my money and really want to do a good job for me.

What was the team composition?

Go through a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They worked on making more pages for my website.

How effective was the workflow between your team and theirs?

The new project manager, Jessica has been good on getting back to me.

What did you find most impressive about this company?

They are willing to work with me and not just take my money.

Are there any areas for improvement?

Communication what are the next steps and give me a weekly report of the work they did to my website.

BACKGROUND

Please describe your company and position.

I am the Owner of Align Pilates and Performance Center

Describe what your company does in a single sentence.

Physical therapy, Pilates and Wellness services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zoek to accomplish?

• Update website to add Pilates component
• Update scheduling for new Pilates classes

SOLUTION

How did you find Zoek?

Other

Why did you select Zoek over others?

Other

How many teammates from Zoek were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They were supposed to update my website and schedule to add to my existing website to include the new Pilates classes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was no progress or success. It was a total scam.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The whole experience was very cold, impersonal, and dissatisfying. I did not trust them and should have done more research. They did not listen to what I wanted, they charged me twice as much as what others charged, and tried to oversell their services. To cancel after only 5 minutes of their time, they charged me 25%. They lied to me for 6 weeks about refunding my money. I had to file formal complaint with WIX, the BBB, and my bank dispute team, who all contacted Zoek directly. I received my refund the next day. I don't recommend this company. Read the Better Business Bureau reviews yourself.

What was your primary form of communication with Zoek?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing. Fancy titles. Poor service. Poor communication.

Are there any areas for improvement or something Zoek could have done differently?

Honesty, transparency to start with. Listen to your customers and what they actually need, don’t oversell. Don’t lie. Don’t charge for work you didn’t do.