YourStoreMatters | Shopify Plus Agency

BACKGROUND

Please describe your company and your position there.

I'm the CEO and Founder of Varriale Profumi, a B2C & B2B European perfume brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHOPIFINEST Agency, and what were your goals?

Our website was created over 2 years ago and had become outdated. Since we had no in-house developers to invest in a new website, we hired Shopifinest to redesign and develop our Shopify store. In this way, we hope to improve the CRO of our site and greatly double our sales by the end of the year.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was already familiar with this agency because I had contacted them last year for a small problem and they had proven to be above my expectations, so for this project we did not hesitate to call them back.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial call to decide the features to be implemented such as cart drawer, upsell & cross sell strategy, UX/UI redesign with CRO focus, Klaviyo implementation and Flow Strategy. The team then made mockups of the main conversion pages for both desktop and mobile versions, and after refining some details and approving the design, they moved on to the development phase. I must say that they were quite quick in development and really did a pixel perfect job.

How many people from the vendor's team worked with you, and what were their positions?

Gianvito was our main point of contact, and a couple of times we had a chat with the ux/ui designer about the look & feel of the store

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

after only one month of launching the new site, we have seen a +40% increase in conversion rate. The total number of orders has increased by 184%. both we and our customers love the new design and are much more enticed to buy. we are really excited!

Describe their project management style, including communication tools and timeliness.

we ran the project through asana, where updates about the tasks were posted and where we asked all our questions. we also had a slack channel to discuss about some things that needed clarification. I had a weekly call with Gianvito who would show me progress and we would line up on upcoming deliverables

What did you find most impressive or unique about this company?

SHOPIFINEST Agency dove deep into our business to understand it thoroughly and suggest the best solutions for the buyer persona. they also educated us in this aspect by explaining what we were doing wrong and explaining why some of our proposals were not good ideas, acting as partners and not just store-taskers. I think the results speak for themselves so we are glad we trusted them.

Are there any areas for improvement or something they could have done differently?

I would have liked to be more enclosed during the mockup design phase. but rightly the designer follows his process. however at the end of the day I was able to convey to him all the things I wanted to represent on the site.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an italian craft beer firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHOPIFINEST | Shopify Agency, and what were your goals?

E-Commerce consultancy and strategy and Shopify development. We were selling only B2B so the main goal was to craft a website plus a launch strategy to start selling online

SOLUTION

How did you select this vendor and what were the deciding factors?

A friend of mine that worked previously with the agency suggested them because of the easy communication, design skills and proven E-Commerce results in terms of sales.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a discovery call where we discussed the challenges and the goal for our business discussed as well all the requirements for the website and the and the post launch paid campaigns

How many people from the vendor's team worked with you, and what were their positions?

I talked only with the project manager but he was coordinating other 3 people: a developer, a google ads specialist and a facebook ads expert.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We hit our first 1000€ in sales already on the first week after launch with facebook ads. And we reached 3,7% conversion rate with positive ROAS on the second month

Describe their project management style, including communication tools and timeliness.

They managed all the project and communications through Asana, so we kept track of all the tasks status and progress and had weekly/monthly call to see the progress and discuss next steps, they always kept us updated about the whole process and answered to all of our questions

What did you find most impressive or unique about this company?

Their attention to detail during the design and development phase was impressive, as well as the marketing ability and expertise in selling products through Facebook ads after the launch. I want to highlight as well their expertise with Email Marketing strategy because they setup a few klaviyo flows that are still generating a big part of our actual revenue.

Are there any areas for improvement or something they could have done differently?

They could have informed us at the beginning that selling through facebook ads were not so easy and immediate and they needed budget to do few tests before finding the correct audience that worked

BACKGROUND

Please describe your company and position.

I am the CEO of Quirkk

Describe what your company does in a single sentence.

Mediterranean Inspired Wellness Supplements

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHOPIFINEST Agency to accomplish?

• Shopify Web Development
• Ecommerce Shopify/Marketing Consultation

SOLUTION

How did you find SHOPIFINEST Agency?

Online Search

Why did you select SHOPIFINEST Agency over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from SHOPIFINEST Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was to develop a custom shopify website based on a figma design and to additionally setup all marketing and logistic integrations for our shopify store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Shopifinest hit perfectly all deadlines and cared for the project as if it was theirs. They always went the extra mile to empower our vision.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They absolutely delivered on time. Communication was fantastic, even during non-work hours. They always responded to our needs with patience and understanding and were able to add value.

What was your primary form of communication with SHOPIFINEST Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The fact that they were extremely passionate and caring about their job. Most agencies do the minimum required but the exact opposite is true to Shopifinest.

Are there any areas for improvement or something SHOPIFINEST Agency could have done differently?

not really

BACKGROUND

Please describe your company and position.

I am the Ceo of WeMove s.s.d.

Describe what your company does in a single sentence.

WeMove s.s.d. it is well-being, energy and psychophysical balance. A non-profit center located in Milan near the Naviglio Grande which organizes activities for both adults and children with the aim of educating them to a healthy and dynamic lifestyle.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHOPIFINEST Agency to accomplish?

• Directly interface with our customers

SOLUTION

How did you find SHOPIFINEST Agency?

Online Search

Why did you select SHOPIFINEST Agency over others?

• Great culture fit
• Referred to me
• Company values aligned

What was the size of SHOPIFINEST Agency’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

184 / 5.000 Translation results Translation result star_border. The goal of the project is to allow direct and detailed interaction with customers, through simple and effective communication models (website and shopify).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• It immediately allowed us to improve our visibility

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agency was at our complete disposal and managed it in the best possible way and with the right timing

What was your primary form of communication with SHOPIFINEST Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

the agency was immediately available and in line with our working method

Are there any areas for improvement or something SHOPIFINEST Agency could have done differently?

at the moment I can't find how to improve the company

BACKGROUND

Please describe your company and position.

I am the Senior Technology Manager of AvalonKing

Describe what your company does in a single sentence.

Automotive detailing products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SHOPIFINEST Agency to accomplish?

• Optimize the store speed and page speed index scores

SOLUTION

How did you find SHOPIFINEST Agency?

Online Search

Why did you select SHOPIFINEST Agency over others?

High ratings, Good value for cost

What was your primary form of communication with SHOPIFINEST Agency?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Improving the store speed and page speed index scores

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Minimum mobile page speed index score of 40

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was done in time and the project flowed seamlessly.

What did you find most impressive or unique about this company?

They had very high expertise, and their work brought a lot of value to the partnership.

Are there any areas for improvement or something SHOPIFINEST Agency could have done differently?

Maybe offer extended possibilities more liberally. Mainly because of the value of work they do.

BACKGROUND

Please describe your company and your position there.

we are a plush toy company- i handle design.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHOPIFINEST Agency, and what were your goals?

optimize existing website for e-commerce. make check out process smooth and functional

SOLUTION

How did you select this vendor and what were the deciding factors?

well reviewed- good rate- relevant experience

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

we had an existing shopify account which required some clean up. our site was essentially a product gallery with no funtionality for purchase. we got the whole check out process solved and optimized teh site to work better for customer conversion

How many people from the vendor's team worked with you, and what were their positions?

1- web developer/ shopify expert

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

overall it was a very positive experience. we got what we were looking for- communication was good and deliverable were on schedule.

Describe their project management style, including communication tools and timeliness.

gianvito was available for zoom calls and offered in depth walk throughs. we were wanting to get a good knowledge of our site and how to do some of the work ourselves- gianvito communicated well and set us up to run the site confidently.

What did you find most impressive or unique about this company?

We were impressed with their extensive knowledge of Shopify and add-on apps.

Are there any areas for improvement or something they could have done differently?

better attention to detail- data entry in particular

BACKGROUND

Please describe your company and your position there.

Art Marketplace - CEO & Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHOPIFINEST • Shopify Agency, and what were your goals?

We didn't have any idea on how to develop our project, we just had a paper. They build all our marketplace, UX/UI - email marketing - a full 360 degrees service

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended by some friends.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting where we explained our idea. In a very quick time they came back with a mockup - logos and all the materials needed. we needed several specifical things as multi vendors and they have solved all our issues.

How many people from the vendor's team worked with you, and what were their positions?

they were 3 persons between Project manager, developer and designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They helped us increase our traffic of 80%, we immediately had sales and we received a lot of request from vendors.

Describe their project management style, including communication tools and timeliness.

We had every Monday and Friday an update of the project and status and showed us the work done and which will the plan of the next week.

What did you find most impressive or unique about this company?

The incredible experience in Shopify, they know the product in extreme detail and they're able to solve any problem and build good quality products.

Are there any areas for improvement or something they could have done differently?

Don't think so

BACKGROUND

Please describe your company and your position there.

I’m the founder of an eCommerce brand — we sell typical food products from the Tuscany tradition.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHOPIFINEST • Shopify Agency, and what were your goals?

We hired Shopifinest to fix some major issues on the website, implement the upsell functionality on the product page and do Conversion Rate Optimization and UX/UI improvements across the whole website. Our goal was to increase the conversion rate and reduce the bounce rate. We also needed an agency to guide us for the geo expansion and opening of the same store in new countries.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and someone on Linkedin suggested them. I reached out personally and after the discovery call, I thought they were the perfect solution to help us optimize the website and increase performance, based on the solutions that they suggested.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a discovery call where we explained our requirements and issues and they reached back the day after with a detailed quote with all the features to implement and the tasks to do and time estimation for the whole project.

After aligning on some of the tasks and signing the contract, they started working on the project. They prepared an Asana board where they shared all the tasks to do and the progress of them and we maintained the communications only through Asana. It was the first time for us to use Asana but they onboarded us very easily.

They fixed all the bugs present on the website, improved the user experience and optimized the design, and implemented the upsell function on the product page which increased the AOV of the store by 27%.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact was the Project Manager who guided us through the whole process of development and explained to us what was happening on the website meanwhile the developers were hands-on touching the code.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We immediately loved the new design of the website and reduced the bounce rate of the website to a reasonable point (we had a very high bounce rate due to the loading speed of the store) Additionally we increased the Average Order Value by 27% thanks to the Upsell functionality that they implemented on the product page that led the customer to buy more products.

Describe their project management style, including communication tools and timeliness.

They have solid experience building eCommerce strategies and developing beautiful Shopify stores all over the world. They focused on the things that had the most impact on our business.

What did you find most impressive or unique about this company?

I personally loved to chat with them and listen to their expert point of view about eCommerce business and how to get more profit from the store.

Are there any areas for improvement or something they could have done differently?

We had some communication issues in the beginning because we never used before Asana, but after the onboarding, we felt very comfortable with it and they also sent a Loom explaining each thing that required an explanation.