What evidence can you share that demonstrates the impact of the engagement?
Before, it was easy for customers to say, “I don’t want to talk over the phone.” But, when our customers actually see the product, it’s really compelling to them. They say, “Wow, this stuff is really cool!” Now, they’re calling me.
They did a terrific video of us that detailed everything that we wanted to show. We could explain it to people as they watch the video. They had great ideas on how we could improve what we’re doing with the visuals portion of it. It’s absolutely phenomenal. I have zero complaints about the content.
We had 200,000 hits in 20 days on social media. Also, people say, “I love your website, who did it?” that means we’re on the right path. There’s not enough time in my lifetime to do what these guys have done in a month.
How did Your Story perform from a project management standpoint?
Everything is on-time and within budget. They are actually a little under-budget for what they proposed. We budgeted more than what they charge—it’s been really nice (we’ve spent two-thirds of the budget).
They’ve been very good to us. They’re competent, and we’re very pleased with what they’ve been doing. Also, their communication is awesome. We talk daily over the phone, and they’re always coming up with new ideas.
What did you find most impressive about them?
We’ve had other people come in and take photos. Comparing them is like night and day because Your Story doesn’t just go in and take photos. They actually take a vested interest in what we’re doing — it’s refreshing.
Are there any areas they could improve?
We haven’t had any problems yet. We have limited experience with photos and videos, but I don’t see any areas for improvement.
Do you have any advice for potential customers?
Potential customers should tell them exactly what they think they need, and then Your Story will tell you what you actually need. They know the limits of social media and videos. They’ve always been upfront and honest with us. They tell us, “I’m sorry, I don’t think that’ll work out — but, hey, let’s do a test shoot and see!”