What evidence can you share that demonstrates the impact of the engagement?
Yodel was proactive and eager to assist us in improvements. I ran weekly reports and provided them with performance metrics. Based on the data, they made adjustments to try to optimize the success rate of the leads delivered to us. From 2018 until 2020, we constantly improved with them.
How did Yodel Technologies perform from a project management standpoint?
We communicated on a regular basis via Skype, both messaging and video conferencing. Their team was available when we had any questions, concerns, or modifications to our operations.
Yodel ran a professional organization. They were customer service oriented and did everything possible to exceed the standards that we set for them.
If I had issues, they quickly responded. Their team was transparent in their approach to the engagement, providing us with updates and insights. They were always willing to talk through issues and collaborate on possible solutions.
What did you find most impressive about them?
We appreciated their level of professionalism. Their team was willing to collaborate on ways to enhance their efforts. I was impressed by their willingness to delve into the data to optimize lead quality.
Are there any areas they could improve?
It would’ve been useful for them to have had more or different data sources. They had limited data sources available, which limited lead volume.
Do you have any advice for potential customers?
Meet with them upfront to ensure clear processes. Collaborate on solutions and ask for Yodel’s suggestions to address the challenges you face. They have interesting technologies and can provide solutions.