xolve

Please describe your company and your position there.

I am a partner at New Deli Tea. New Deli specializes in milk tea/ tea products, which target urban cities in Vietnam. Our mission is to provide high quality tea products at an affordable price, moreover, a happy and exciting destination for young generation.

For what projects/services did your company hire xolve, and what were your goals?

Our business did not have any branding element besides a logo, and we were looking for a rebranding project. We hire xolve to do a full scope of rebranding including brand strategy, brand identity, and brand applications (stationary, operational, and marketing collaterals). Our goal is to have a brand guide in order to help us to tell an appealing story, also, to create opportunities for franchising.

How did you select this vendor?

We found 4 companies for selection, which are rice, xolve, thelab and bratus. However, xolve is within our range of pricing. Therefore, we select xolve.

Describe the scope of their work in detail, including any steps and the final deliverables.

At the beginning, xolve interviews our key members, which include me and my partner. After that, xolve spends 1 week to research and to develop moodboard and strategy. xolve spend another week to finalize on brand strategy which includes mission, vision, story, brand voice, brand attributes, and brand positioning. When we finalize strategy, xolve moved to create logo options for the first round, which they present 5 options and each option has a story. After we pick 1 option, we modify a few things based on font and color. Then, xolve moved to producing applications and brand guideline. The total process is quite long because we made a lot of feedback. All the final deliverables are handed on time and we were really happy with the final result.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with the creative director and project manager.

Can you share any outcomes from the project that demonstrate progress or success?

After finishing the rebranding process, our team has a clear vision and a brand guide to follow. It was really helpful because our designers know what to follow when they produce any poster or campaign. It also helps attract new customers, and the current customers were really excited about the change we made.

Describe their project management style, including communication tools and timeliness.

The timeline they provide is really precise, and xolve did not miss any deadline. Communication is great, pm always kept us updated.

What did you find most impressive or unique about this company?

Customer service, style and everything. I was never unhappy at any moment in this project.

Are there any areas for improvement or something they could have done differently?

Not really

Please describe your company and your position there.

I'm the founder of a real estate based in Ho Chi Minh city, Vietnam.

For what projects/services did your company hire xolve, and what were your goals?

Our company is a newly established real estate brand targeting middle-income customers in the midst of low housing affordability in the city. 

How did you select this vendor and what were the deciding factors?

Xolve's partners and staff were easy to work with, on time, and quality. Xolve's team had in-depth knowledge of the local market.

Describe the engagement and overall scope of work in detail, including the stages of the partnership.

We had a site for potential housing project. We then hired Xolve to develop marketing strategy and brand book for the brand to target potential customers in the area. Going forward, Xolve will be developing marketing execution plan.

What were the terms and the value of the lease, and what percentage did xolve take in commission?

NA

How many resources from the vendor's team worked with you, and what were their positions?

Only Xolve

Can you share any measurable outcomes of the engagement or general feedback about the services?

Xolve provided an excellent marketing strategy and brand book for our company.

Describe their project management style, including communication tools and timeliness.

Xolve was professional with their timely delivery of work. Communication was easily done through phone calls, texts, and email.

What did you find most impressive or unique about this company?

Xolve team has in-depth knowledge of the local market. The team understood our requirements very well.

Are there any areas for improvement or something they could have done differently?

No.