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BACKGROUND

Please describe your company and position.

I am the Managing Director of JWS Research

Describe what your company does in a single sentence.

Market Research privately owned firm delivering insightful and timely research.,

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xcratch to accomplish?

• Our previous website did not meet our new goals and requirements – clean design, dynamic content and easily editable site. We hired Xcratch team to design and develop a WordPress site for us.

SOLUTION

How did you find Xcratch?

Clutch Site

Why did you select Xcratch over others?

• High ratings
• Pricing fit our budget

How many teammates from Xcratch were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After the opening call, we had a kick-off meeting to discuss the scope, functionalities, and next steps in detail. We were asked to fill out two questionnaires (for content creation and finding the design direction) and to deliver all media and content (+ filter values) we want to publish.

The agency returned with a front-page design – we discussed the fonts, colors, and layout. After implementing the feedback, the developers delivered the entire site in WordPress. We suggested a few changes in the features and UI. Xcratch had the finished website and migrated it to our web hosting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I was satisfied with their work. Compared to what we had, Xcratch gave us quite a refreshing and good looking website. We get a lot of good feedback from customers. They say it’s nice, simple, and looks good. It’s very user friendly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They’re very professional. We communicate over the phone and through meetings and emails. I normally don’t give reviews but they really did a great job. I really appreciate working with them. They’re really good with helping companies like mine. I was very satisfied with them.

What was your primary form of communication with Xcratch?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They’re professional, well organized, and also very reasonable. I’m happy with their approach. They come up with good ideas. They affect our business in a good way.

Are there any areas for improvement or something Xcratch could have done differently?

I’m happy with our partnership. I wouldn’t change anything.

BACKGROUND

Please describe your company and position.

I am the Founder of a consulting company

Describe what your company does in a single sentence.

We are a brand insights, analytics, Brand Experience (BX) and growth consultancy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xcratch to accomplish?

• We needed to design and develop our company’s website.

SOLUTION

How did you find Xcratch?

Clutch Site

Why did you select Xcratch over others?

• High ratings
• Pricing fit our budget

How many teammates from Xcratch were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Xcratch designed and developed our website using HubSpot as CMS. They used InVision for design and managed the development process, including setting meetings and workshops.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received positive feedback for the website’s design. Xcratch development work was excellent, and their code was clean. Xcratch developed our site as instructed — we wanted our code to be independent and modular. Xcratch work was high-quality compared to other companies I’ve worked with. Their QA was good too since we haven’t had major issues or bugs with the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xcratch project management was excellent. We used ClickUp for communication and project management. Xcratch also gave me detailed breakdowns about spending.

What was your primary form of communication with Xcratch?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed with Xcratch professionalism. They were a relatively small agency with a robust process and strong communication cadence. Every Xcratch teammate knows what they're doing and how to interact with clients. I never had to track them down or push them for anything.

Are there any areas for improvement or something Xcratch could have done differently?

I can’t think of anything that Xcratch could improve on. They’ve done a great job.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a Solar Product Distributor

Describe what your company does in a single sentence.

We're one of the leading photovoltaic distributors worldwide and offers a wide range of products for PV installers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xcratch to accomplish?

• UI UX Design
• Web development
• Digital Marketing

SOLUTION

How did you find Xcratch?

Clutch Site

Why did you select Xcratch over others?

• High ratings
• Pricing fits our budget

How many teammates from Xcratch were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed one stop agency who can help us with Website design, development and digital marketing. After meeting with Xcratch team we though this is perfect for us and what we're looking for. We provide Xcratch some design idea which we like and according those idea they create custom design for our brand. For web development they PHP Laravel framework.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our Website has been live since January 2022. We’re growing at 30% month-over-month. At this point, we have almost 7000 new users, and around 50% are monthly active users. We’ve been successful, but we’re still working our way up by tinkering, listening to customer feedback, and iterating.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xcratch has done an excellent job; they’ve been extremely flexible to scale the team up and down. Moreover, it was particularly impressive that they were quick to incorporate changes. We changed the specification even before we got to the consumer feedback stage. 

While we were trying out the product, we realized some things we hadn’t seen before, and Xcratch implemented that revised workflow. Overall, we’ve spent a bit more money than we initially envisioned, but we’ve been satisfied with Xcratch ’s budget and timing.

What was your primary form of communication with Xcratch?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Xcratch has communicated well, and their team is responsive and hardworking. Moreover, their ability to understand the end case and push back when they think something isn’t intuitive for a user has been very helpful.

Are there any areas for improvement or something Xcratch could have done differently?

No, I can’t think of anything. They’ve grown as a company, but they’re still a tight-knit group of people who share their knowledge.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a construction company

Describe what your company does in a single sentence.

We are high end construction and property development company in Melbourne, Australia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xcratch to accomplish?

We needed someone to design an elegant mobile application.

SOLUTION

How did you find Xcratch?

Clutch Site

Why did you select Xcratch over others?

• High ratings
• Pricing fit our budget

How many teammates from Xcratch were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We frequently met during the project's design phase to discuss the app goals and objectives, we workshopped ideas and issues, then we began the research phase of the project, and we came up with an experience flow for an app user. Once that was complete we got design samples and very accurate Hi-Fi designs. 

Once the design was settled it was time for development to take over, we had a version of the app nearly weeks after. The Xcratch team was very reliable and we were well informed of what goes on behind the scenes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app upon completion was gorgeous and efficient. It works exactly as intended. Everyone who has experience with it has been very pleased by the results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Anytime we ask for something, Xcratch responds quickly and responsibly. They provide us details on matters we’re uncertain about, and they make sure that we get what we really need as opposed to getting what we think we need. Their ability to meet deadlines and present quotes are all very good as well.

What was your primary form of communication with Xcratch?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive quality of Xcratch is its team. During design, we worked with Kevin who was exceptional, he really heard our ideas and implemented them well. Our PM Veronica was terrific, she was diligent and effective. She described each development step in detail, we learned a lot from her. They were always available to answer any questions we had.

Are there any areas for improvement or something Xcratch could have done differently?

No, I can’t think of anything.

BACKGROUND

Please describe your company and position.

I am a Director of an advertising & marketing company

Describe what your company does in a single sentence.

Advertising Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xcratch to accomplish?

• UI UX Design
• Web Development

SOLUTION

How did you find Xcratch?

Clutch Site

Why did you select Xcratch over others?

Pricing fit our budget

How many teammates from Xcratch were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Xcratch build a new WordPress website for us using React. We’ve provided them with the content and the wireframes through Adobe XD, and they’re responsible for handling the site’s design and development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I was amazed by how quickly Xcratch sent their design proposals. Xcratch’s work quality was excellent, and the website’s design looked fantastic — it matched our brand’s identity, as we requested. Moreover, we have received a significant amount of contact forms since we launched the site. Although we weren’t taking new clients at the moment, we noticed an increase in our submitted forms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xcratch project management and communication were excellent. They met deadlines and pushed me because I was the one that caused the site’s launching delay. Xcratch was ahead of me and good at providing follow-up. We used Basecamp for project management and communicated through email and phone calls.

What was your primary form of communication with Xcratch?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by Xcratch’s persistence in communication and follow-ups. Their design quality was impressive, specifically when it came to UI/UX. Xcratch speed impressed me too. I hadn’t worked with a design and development company that could deliver work so quickly.

Are there any areas for improvement or something Xcratch could have done differently?

Not at the moment.

BACKGROUND

Please describe your company and position.

I am the Founder

Describe what your company does in a single sentence.

We help your recruiting & staffing improve every day by collecting feedback on autopilot via your ATS, CRM, or ERP

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xcratch to accomplish?

• We hired them to create our mobile app.

SOLUTION

How did you find Xcratch?

Clutch Site

Why did you select Xcratch over others?

Good value for cost

How many teammates from Xcratch were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Xcratch developed my mobile app for iOS and Android. First, we put together a list of features; I told them what I wanted over the phone, and they organized my ideas in an Excel spreadsheet and turned them into features. They provided the phases in which they would develop the product by timeline, cost, and hour. From there, we went into the discovery and design phases, and Xcratch created wireframes. Then, the team went into production.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a big undertaking, and Xcratch excelled. The app has a free subscription for tracking and a paid ready-to-conceive plan, and I’ve had several free subscribers convert to paid subscribers. These results show that people are using the app and want more of its features; seeing that people are interested in the paid features is exciting. I’ve had a handful of positive reviews, including glowing reviews through Instagram. 

Although we only have four ratings, the app has five stars on the App Store. I’ve also been getting more traffic than ever on the website. I launched the app a month ago and still need to get marketing going. However, I’m confident it’ll go well. Overall, they were outstanding, and I can’t thank them enough — I’m happy I found them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They stayed on budget and went above and beyond with project management. The team was amazing in documenting everything upfront so that we didn’t have many change requests at the end, and if there were, we worked through them. They tracked every step of the project and never dropped the ball. 

Their communication skills were also amazing; even though they were in a different country, I never felt they were far away. They were extremely responsive and stayed on task. We used Slack for project management, which was extremely helpful.

What was your primary form of communication with Xcratch?

Email or Messaging App

What did you find most impressive or unique about this company?

Xcratch's honesty stood out. They advised me on which solutions were in my best interest and why. We had a true partnership, and I respected their opinions — I couldn’t have done this project without them.

Are there any areas for improvement or something Xcratch could have done differently?

Not really.

BACKGROUND

Please describe your company and position.

I am the Owner of the company

Describe what your company does in a single sentence.

Using neuro-based breathwork to defeat anxiety, achieve heart health, Long Covid Recovery, and true presence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xcratch to accomplish?

• Enhance our digital footprint
• Increase traffic to our website

SOLUTION

How did you find Xcratch?

Clutch Site

Why did you select Xcratch over others?

Pricing fit our budget

How many teammates from Xcratch were assigned to this project?

2-5 Employees

What was your primary form of communication with Xcratch?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

Xcratch helps us drive our content strategy and create new and refreshed content across our websites. Initially, we provided them with a brief, and we went through a scoping process to get aligned on the deliverables and expected outcomes. 

When we approve Xcratch's recommendations, they go ahead and create the content for us to review and ultimately publish on our websites. In addition to that, they provide us with follow-up reporting and analysis on how our content updates are performing. This part of the process also includes competitor analysis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The main KPIs we use to evaluate Xcratch’s performance are our increases in organic leads and revenue. As secondary indicators, we look at organic traffic and page-one keyword coverage growth for our target keywords. Although I can’t share specific numbers, I know that our partnership has grown since I joined because they’ve helped us drive good performance on our sites.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xcratch delivers on time and within budget. They have their own project management tool, where I can access our project’s dashboard and see what they’re working on and the completed tasks. Additionally, we communicate via email and virtual meetings.

What did you find most impressive or unique about this company?

I’m most impressed with Xcratch’s work consistency.

Are there any areas for improvement or something {provider_name} could have done differently?

Selfishly, everything could always be cheaper, but Xcratch has fair pricing.

BACKGROUND

Please describe your company and position.

I am an executive of a healthcare company

Describe what your company does in a single sentence.

We're Studio Pilates a total-body workout, with powerful cross-training benefits, focusing on strength, mobility, endurance, body alignment and breath control.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xcratch to accomplish?

• We’ve hired Xcratch for managing all things social media related including advertising, management, and newsletters.

SOLUTION

How did you find Xcratch?

Online Search

Why did you select Xcratch over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Xcratch were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First, we went through discovery phase to share our branding materials and go over our goals for the campaign. They then put together a digital strategy, focusing on showcasing our sustainable wellness products via Facebook ads. Now, we are including our holistic wellness services and increasing brand awareness through ads, social media posts, and newsletters.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our website traffic increased 300% we have grown our social media audience in HUGE amounts. Our Sales have increased 200%. Our engagement is consistently increasing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Kevin is always available for a call when I need to discuss a new launch, campaign, or update. He always comes with good ideas and an extremely positive attitude.

What was your primary form of communication with Xcratch?

Virtual Meeting

What did you find most impressive or unique about this company?

I love that they have most of the services I need, and I love that I have an account manager that understands my business goals, and he makes sure the other members of his team deliver for me.

Are there any areas for improvement or something Xcratch could have done differently?

No, we’re so incredibly thrilled with them.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Xcratch?

We needed help creating our e-commerce platform.

SOLUTION

What was the scope of their involvement?

Xcratch designed and developed our Magento e-commerce site. We started by giving them our ideas and explaining what we needed and wanted — our team was looking for a cost-effective solution. They also used Figma as their main tool for the platform’s UI/UX design, which they then implemented in the development phase.

What was the team composition? 

We found them through an online search and decided to work with them based on their portfolio and reviews on Clutch.

How did you come to work with Xcratch?

We worked with 4–5 members of Xcratch’s team, including a designer, a Magento developer, a project manager, and a QA specialist.

How much have you invested with them?

We spent around $25,000 with them for this project.

What is the status of this engagement?

We worked together from November 2022–January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Xcratch’s work added great value to our business, and we were delighted with the website’s functionality — everything worked according to our expectations. In addition, their design was impressive.

How did Xcratch perform from a project management standpoint?

Xcratch’s project management was smooth; they delivered on schedule by sticking to the agreed-upon timeline and were open to our feedback. Regarding tools, we used Asana.

What did you find most impressive about them?

We were impressed by Xcratch’s final product and the deliverables of their work. We could tell that they had experience working with professional web development projects. They always sent solid, prepared products and never wasted time sending us incomplete products for feedback, which we appreciated. Overall, we were delighted with how everything was up to our expectations.

Are there any areas they could improve?

I didn’t think there was anything they could improve on because they were fantastic.

Do you have any advice for potential customers?

Xcratch is very friendly and professional, so I recommend talking to them about what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a company that manufactures custom kitchen cabinets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Xcratch?

We needed assistance with website design and development.

SOLUTION

What was the scope of their involvement?

Xcratch designed and developed a custom website for our company. We first had discussions with Xcratch about the site’s design, and after we agreed on the design, Xcratch developed the website. When Xcratch finished the site’s development, they ran a QA check before launching the site.

I asked Xcratch to develop our site using a no-code platform. However, I also told Xcratch I didn’t want a pre-made template. Xcratch designed the site on Figma and developed it on WordPress. Xcratch shared the site’s wireframe with me before developing it.  

What is the team composition?

I worked with Xcratch’s project manager and designer. 

How did you come to work with Xcratch?

I searched for web development agencies on Clutch and found Xcratch’s profile there.

How much have you invested with them?

We invested around $10,000 with Xcratch. 

What is the status of this engagement?

We worked with Xcratch from July–August 2022. Xcratch still supports us with web hosting and maintenance. However, the development project was completed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Xcratch developed a website that works excellently. The site’s design met my expectations, and we received a good response from our audience. Our organic leads generation improved without spending on marketing or advertising, which we plan to do in the future. 

How did Xcratch perform from a project management standpoint?

Xcratch’s communication was top-notch, and we were in different countries. We mainly communicated through email and phone calls. Xcratch responded to all my change requests and didn’t charge me extra for small changes. If the edit I required took more than two hours to complete, Xcratch added it to our budget. 

Xcratch believed in long-term business relationships, and it showed. We used Jira for project management. 

What did you find most impressive about them?

I was most impressed with Xcratch’s creativity and design skills. Xcratch was professional and showed us unique design proposals. We ended up choosing a simple design, but I noticed Xcratch could design anything with their creativity and expertise. 

Are there any areas they could improve?

I can’t think of anything for Xcratch to improve. 

Do you have any advice for potential customers?

Xcratch’s team was really nice and knowledgeable. I’m confident to recommend Xcratch, and I’m sure they’ll help any customer with their web development projects.