Wyrmix

Introduce your business and what you do there.

I am the CEO of a technology organization dedicated to improving the quality of life for people with disabilities

What challenge were you trying to address with Wyrmix?

We were inspired by my stepdaughter — she has a very rare genetic illness and needs 24-hour, around-the-clock care. Just to stay alive, she needs a wide range of services that are incredibly difficult to access. I have seen firsthand how hard that is in order to have her surviving each day, and wondered if there was a way that we could actually help people in similar situations.

We decided to create a technology solution to support people, businesses, and organizations who support people who need ongoing care. Our solution can help them achieve their goals and prosper together.

What was the scope of their involvement?

They are supporting software development. I initially thought they would be able to reuse code, but they came up with a novel solution. Rather than taking a cookie-cutter approach, they came up with a phygital solution that would last longer and be more sustainable.

Alex (CEO) also acts as an advisor to our business. He also assists us with messaging looks and has helped us set up the business up for the future.

What is the team composition?

Alex has introduced me to 4–5 different members of the team at different points in the project. Amanda (Full Stack Engineer) has built a lot of the technology, while Mark (Content Strategist) has been involved in UI design. There were some other people working on graphic design elements as well.

How did you come to work with Wyrmix?

We were having a difficult time finding the right partner and started talking about it with someone at a barbeque. He had known my stepdaughter for many years, so he asked to have a look at the project.

I ran through our vision and what we wanted to achieve. He acknowledged that we were building a very complicated solution and required our developer to have a rare skill set. After about a month, he found the perfect team for our project. I am so thankful he introduced us to Alex.

How much have you invested with them?

I’m unable to provide exact numbers, but they have been very generous. They worked with us for 18 months before I was able to pay them.

What is the status of this engagement?

We started talking to them in July 2018 and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We have a superior product now, and hopefully, it will allow us to help even more people than we set out to achieve. We hope that, with Wyrmix’s help, we can totally change the landscape for patient care. Everything they’ve done has exceeded what I thought was impossible.

There are so many stakeholders in what we are building, but Wyrmix has been able to create a versatile system. Whether they’re subject matter experts, parents, or patient advocates, this solution meets their needs.  

Alex is so passionate about this particular project, and we really appreciate his commitment. He is super motivated and is willing to go out of his way to understand what we need.  He also shows a ton of humility. He also listened to what we wanted and considered different points of review. He was even willing to let other people with impressive credentials review his work to make sure we received the best product possible.

How did Wyrmix perform from a project management standpoint?

We usually communicate via email and Slack, but also use another digital tool to track things appropriately. They approach everything systematically to ensure that everything is documented and well-communicated.

Behind the scenes, I know they use GitHub, but we recently transitioned to Monday.com so our entire team could monitor our progress. This transition has helped us become more transparent and allows us to communicate what we want. Now we can interact with the technology as they’re developing it.

We also talk over the phone. Alex is always willing to talk and doesn’t charge me for the conversation. Our biggest breakthroughs have come from long-winded conversations with them. He even traveled to meet the team and get to know us.

What did you find most impressive about them?

My entire team trusts Alex. They’ve earned our confidence. We also know that what we’re building has the potential to impact people’s lives, so it’s essential that it’s done properly. Their team has taken a lot of responsibility for delivering a quality product. It’s clear that they care about their community.

I’ve been astounded by the work they’ve done. They’re an incredible team. They’ve listened to our feedback and have made changes to get us where we are today. They’ve completely outperformed other companies I’ve worked with in the past.

Are there any areas they could improve?

They don’t need to change anything. We’re completely happy with their work.

Do you have any advice for potential customers?

Really think about what you are trying to achieve so you can communicate it well. By clearly outlining what your goals are, they can take it beyond what you think you can achieve.