We Create Remarkable Digital Experiences

Award-winning Worry Free Labs, a part of PointClear Solutions, provides digital strategy, design, development, and management services for startups and enterprises worldwide, including Disney, Abbott, Walgreens, and Hertz.

With more than a decade of experience in creating compelling digital experiences, we help companies across a variety of industries thrive in a mobile-dominated, app-focused world – expanding market share, driving revenue, streamlining processes, and encouraging customer satisfaction. 

Our Strategy Solutions help keep your business ahead of the competition by powering new digital innovations and accelerating existing ones. 

  • Mobile/web strategy
  • Product strategy/road mapping
  • Technology strategy
  • Security/regulatory guidance

Our Design Solutions create great user experiences, leveraging logical and flexible structure, and best-in-class design. 

  • UX assessments
  • Mobile/web interaction design
  • Visual design
  • User research
  • Prototyping
  • Usability testing
  • Workflow design
  • User story elicitation/mapping

Our Development Solutions assure your build is done right the first time, and with a faster time-to-market and lower total cost of ownership than competing technologies. 

  • Mobile/web dev (iOS/Android)
  • Cloud BaaS
  • Front end dev
  • Integration/deployment

Our Management Solutions provide integration support and comprehensive application management over the long term. 

  • Production and dev support
  • Release management
  • Customer onboarding

More at http://www.worryfreelabs.com/.

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2005
Show all +
New York, NY
Headquarters
  • Worry Free Labs
    54 W 21st Street Suite 607
    New York, NY 10014
    United States
    646.741.5006
other locations
  • Worry Free Labs
    47 Perimeter Center E
    Atlanta, GA 30346
    United States
    470.223.4370
  • Worry Free Labs
    631 Second Ave South
    Nashville, TN 37210
    United States

Focus

Service lines

  • Mobile app development
  • UX/UI Design
  • Custom Software Development

Client focus

  • Enterprise (>$1B)
  • Midmarket ($10M - $1B)
  • Small business (<$10M)

Industry focus

  • Education
  • Health care & life sciences
  • Media

Mobile platforms

Mobile focus

Frameworks and CMS

Programming & scripting

Application platform

BI & big data focus

Portfolio

Key clients: 

Abbott, Change Healthcare, Herc Equipment Rental, EMC, RSA, FitBit, Disney, KeyMe, NRDC, Bank of America, HydroOttawa, Teecom, Rapid7, CSC, Internet Brands, and BeFunky.

 

Basis Charter Schools Android App

The mission of The mission of the BASIS.ed family of schools is to raise the standards of American education to the highest international levels. BASIS.ed schools have locations across the country and came to WFL to help Design and Build an Android tablet application to help promote the learning and communication process for teachers and students. The app contains a separate teacher profile and student profile that is navigated from the login screen with a QR code. Other key features include: Assignments, Quick Poll and Results, Cloud Messaging, Remote Sync and Asset Sharing (images, video, web links). This project encompassed UX (Strategy, User Flows, Wireframes, Prototype), UI Visual Design, Android Engineering, Integration via API, QA and Testing. The app is currently being used at BASIS Independent Silicon Valley and will be rolled out nationally. Charter schools managed by BASIS.ed have grown to serve more than 7,500 students on twelve campuses.

KeyMe iOS App

KeyMe allows user to securely scan keys and store in the cloud. Users can make copies via a kiosk, traditional locksmith, 3-d printing, or mail order. This idea to implementation project encompassed UX (Strategy, User Flows, Wireframes, Prototype), UI Visual Design, iOS Engineering, Integration via API, QA and Testing, and submission/acceptance in the App store. 

CSC Digital Insurance Platform

WFL partnered with CSC to help reenvision the future of Digital Insurance for the Cloud. The major challenge was to help CSC deliver a futuristic but realistic front end user experience vision for Digital Insurance across web, mobile and tablet platforms. WFL provided Strategy, UX Design (user personas, wireframes, clickable prototype), Visual Design and Video Production. The initial phase focused on the following components: Sales, Claims Processing, Claims Prevention, Customer Service, Product Innovation, Executive Decision Making, and Future Technologies. WFL built consensus with multiple senior internal stakeholders, created a prototype for its front end platform and delivered an inspiring futuristic vision video.

Disney Creativity Studio iPad App

Disney Creativity Studio is a children's eLearning platform that was designed to help promote creativity and art for kids. The app allows kids to learn how to draw Disney characters by a Disney artist. It features an extensive color palette of over 30 colors, advanced software algorithms that make drawing strokes look lifelike and beautiful, save and share creations with friends and family and high resolution graphics compatible with iPad Retina Display. The app integrates with a hardware component called a smart stylus. The stylus provides a fun filled realistic drawing experience through special features and tools like pencil, marker, ink pen, crayon and stamper. The app consistently ranks in the Top 10 downloaded apps in the app store and is highly rated by users. 

Cravemate Healthcare App

Primitive Response Technology, LLC, (PRT) is a New Hampshire-based company working on new ways to use mobile technology and data to improve health and wellness. CraveMate is the company's first mobile app and it was designed to help people resist unhealthy eating and junk food cravings. The app alerts users of their cravings, and then engages them in creative thought to disrupt, distract and re-direct them to healthy food choices. This idea to implementation project encompassed UX (Strategy, User Flows, Wireframes, Prototype), UI Visual Design, iOS Engineering, QA and Testing, and submission/acceptance in the App store.

Internet Brands iOS App

WFL partnered with Internet Brands to redesign the user experience for an existing iOS app, Racing Junk. The app is an auto and motorsports marketplace and enables users to browse over 25,000 items, contact sellers and post products for sale. Our services encompassed UX (Strategy, User Flows, Wireframes, Prototype), UI Visual Design, iOS Engineering, Integration via API, QA and Testing. The result of the redesign helped boost Racing Junk from a ranking of above 1,000 to consistently ranking in the Top 200 in the Sports Category. The app also enjoys a 4 star rating in the iTunes store.

Shukran iOS and Android Rewards App

Shukran Rewards is an iOS and Android customer rewards app. The app allows users to receive special offers, locate stores, manage rewards points, and view transactions. This app ranks high on the complexity level and just recently went live in the app store. Shukran Rewards was one of the first major mobile application projects for the Landmark Group, one of the largest and most successful retail organizations in the Middle East and India.

Sendgine Productivity App

Sendgine is an app focused on a single goal, empowering people like you to work faster and smarter—so you can get things done. Sendgine provides a natural, expressive, and efficient alternative to email which reduces the noise of the inbox, the complexity of project management suites, and the stress of trying to manage files, messages, tasks, and events separately. WFL provided UI Visual Design, iOS Engineering, Integration via API, and QA and Testing.

Wedemand Crowdsourcing iOS App

Worry Free Labs partnered with WeDemand on its iPhone mobile application. WeDemand is a crowd sourcing platform for concerts. The mobile app allows users to "Demand" up and coming musical artists, such as Demi Lavato to perform a concert in their area. If the campaign to get demands is a success, the artist will let users know when they come to town, and users can get access to early bird tickets, promotions and exclusive content. WFL provided strategy, mobile design (UX/UI), and project management for this project.

Acision FuseMe Messaging Platform App

Worry Free Labs partnered with Acision, a New York based company, on its FuseMe Android and iPhone mobile application. The app allows users to connect with friends, family and colleagues through a single mobile app. FuseMe powers messaging, voice notes, voice and video calls, and split screen web browsing. The app helps users freely communicate and enjoy conversations instead of having to go back and forth between applications to get things done. Worry Free Labs began assisting Acision with an UX Audit, UX Testing, Stategy and Recommendations, Wireframing and Visual Design. We are now working with Acision in an Agile fashion to help streamline an optimal product roadmap and release schedule for FuseMe. 

WellbeMe Patient Engagement Management App

We partnered with WellbeMe on the redesign of their Guided Episode Management Platform. It's a cloud-based healthcare application that combines vital tools for patient engagement and coordination across the care continuum backed by patient-generated data analytic's to manage the performance of value-based reimbursement programs. It leverages a patient-centric approach using actionable feedback to ensure higher patient engagement across the episode and results in reduced risks, optimal costs and a better patient experience. WFL provided Strategy, UX Design and Visual Design.

Paradine iOS App

Worry Free Labs partnered with Paradine, a New York startup, on the redesign of its iPhone mobile application. This iOS app allows users to share restaurant recommendations with a trusted network of friends and colleagues. Users can write reviews and favorite restaurants they like and share with their network. The app also leverages the Foursquare API for restaurant information and "check in". The app was initially a hybrid HTML5 app but we recommended going Native iOS to improve its performance. Paradine recently placed third for the Audience Choice Award at Techcrunch Disrupt. Paradine was also a participant in the RevTech Labs accelerator program.

Reviews

Sort by

Mobile App Development for Care Provider

"Worry Free Labs has just been unbelievable."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2015 - Ongoing
Project summary: 

Worry Free Labs provided consulting and advising services for a new logo. They have assisted with prototype development and the design of an on-demand app platform.

The Reviewer
 
New York City, New York
Michael Demetriou
CEO & Founder, Care Network
 
Verified
The Review
Feedback summary: 

The prototype and logo have received extremely positive feedback, especially from initial investors. Worry Free provided analysts to perform research and legal assistance, and has been exceptionally responsive and professional.

BACKGROUND

Please describe your organization.

I am the CEO and founder of an on-demand care network.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Worry Free Labs?

We initially started discussions for our logo design, which we are receiving a trademark for. After that, we went into prototype development, and we are now in the development stage of the on-demand app platform design.

SOLUTION

Please describe the scope of their involvement in detail.

They are our development partner in every way, shape, and form. We started with multiple brainstorming phases that originated from the ideas that I had put on paper through the years. I brought those to Worry Free Labs, and they were able to add a lot of value and guide me in the right direction as far as conceptualizing the final product. They've been an incredible asset and partner in building that out.

They are always accessible when I send them new ideas. They advise me that certain updates would be more beneficial in a future release when we have a little more working knowledge of our consumer base and our employee base. They've been incredible as advisors because they have a better background in the industry than even I do. In certain areas, they've been able to advise us on what we need to do. They've been an absolutely phenomenal partner.

How did you come to work with Worry Free Labs?

My attorney had worked with them and had referred me to them, so I'm eternally grateful for that because I wouldn't recommend anybody other than Worry Free Labs if you're ever looking to do anything like we're doing. They came in early on for the logo design and, from there, they were such a great team to work with and such a pleasure to deal with that we moved forward with them as a development partner.

Could you provide a sense of the size of this initiative in financial terms?

I'm going to keep them on for maintenance and development for future releases, so I intend to work with them for a very long time. I'm just so happy with who they are and what they bring to the table that I have no interest in not being a partner with them in the near future. As far as the prices that we're discussing, that's going to fall close to the $700,000 range initially.

What is the status of this engagement?

Day-one conversations about the logo took place in November 2015. Upon that completion, after we went full on with the trademark, then we moved into January 2016 when we opened up our contract and said we're going to move forward with development. Then, we started building the prototype. From there, early May is when we launched full development. That's where we are now, looking to launch our company late 2016 or early 2017.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I've shown it to a few seed-round investors that we have in play right now for our first round of funding, and it's been stellar. It's been A+. There's been nothing but incredible feedback to the point where I'll have my initial discussion with people, and they truly are engaged in what we're building. As far as a concept and an idea, they're just in awe of it. They love it. There's still some unfamiliarity, but then when we show people the prototype that's when they get blown away and get hooked.

The feedback that I've received at this point from our logo, which is where our brand is going to build and expand, has been incredible. For what they are bringing to the table as a partner in development, I've had nothing but incredible feedback on everything they've done to date. As far as a prototype, it looks to the point where people actually think it's a working app already. Worry Free has just been unbelievable.

How did Worry Free Labs perform from a project management standpoint?

They have business analysts doing research and providing things to our legal team. Timely would not do it justice. They're just so responsive and incredible. They've done incredible work.

An analogy or metaphor makes sense here. It's like going into a bowling alley. You have 10 pins and you want to hit a strike, but all you can do is hit a gutter ball every time. It's not fun. Then, they put the guards up that guide the ball down perfectly for you. Worry Free Labs has been that for us in so many ways. From a management standpoint, they've been incredible by guiding us correctly and giving us knowledge and feedback that we never would've been aware of.

They've been incredible project managers in terms of telling you the timeline of things, creating realistic ideas, and giving you exactly what you need in order to understand where you are, where you can be, and where you need to be. They've always been extremely transparent in many ways. Honestly, I can't say enough good things about Worry Free Labs. They've just been an absolute blessing to have on board.

What distinguishes Worry Free Labs from other providers?

What distinguishes them is the level of professionalism and experience that they bring to the table. They have worked with great people and have developed and launched multiple companies. They have an incredible amount of knowledge and understanding of the environment that we're in and what's going on. With their resources and just their willingness to provide their time, there's never a moment when you feel like you're asking a stupid question, or you're bothering them. It's this open-door style of communication that is refreshing. It's very humbling to see how successful they are, how down-to-earth they are, and how comfortable they make you feel in working with them.

5.0
Overall Score They just do an amazing job.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re always available to jump on a call or to schedule a time to meet. Whatever is most convenient for me, they’re there.
  • 5.0 Cost
    Value / within estimates
    As far as the value of the dollar, it’s priceless. They are extremely reasonable for the level of experience and what they actually bring to the table.
  • 5.0 Quality
    Service & deliverables
    They are responsive at all levels. They always give you an explanation, and they know when to push back on things.
  • 5.0 NPS
    Willing to refer
    To anyone that wants to do anything involving any sort of design, I will always recommend them.

Tablet Application Development for Education Company

"They take pride in what they do. There's no passing the buck. They are also forthright, without a big ego."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2014 - Ongoing
Project summary: 

Worry Free Labs designed and developed a tablet application for schools to use to distribute assignments, links, and required applications. They provided UI/UX design as well as development.

The Reviewer
 
1001-10,000 Employees
 
USA
Director of e-Learning, Education Company
 
Verified
The Review
Feedback summary: 

Worry Free Labs worked hard, behaved with integrity, and delivered a great product. They particularly excelled in UX design. Strong communicators with an eye to customer service, Worry Free Labs was a very successful partner.

BACKGROUND

Background

Please describe your organization.

I work for an education company. We manage both charter schools and independent private schools.

What is your role and responsibilities?

I am the director of e-learning.

OPPORTUNITY / CHALLENGE

What was your goal for working with Worry Free Labs?

We wanted to create a tablet application to aid in schools. The tablet option would be helpful to distribute content, assignments, links, and required applications. At the time, there was nothing available that matched what we wanted to do. So, we designed our own app.

Please describe the scope of their work.

Worry Free Labs designed an app for Android. There's a server side, which I programmed, and they did the Android application. We also collaborated for the UI/UX [user interface/user experience] design of the application.

SOLUTION

What was your process for selecting Worry Free Labs?

There was a formal selection process, and we went with them because, while they were not the lowest cost, they understood what we were trying to achieve and they had some background experience in education. When I talked to them, they sounded more honest.

Can you give a sense of the size of the initiative?

It was more than $200,000.

When was the work completed?

It's ongoing work. We started with them May 2014.

RESULTS & FEEDBACK

Are you satisfied with their performance?

I was very satisfied with their performance.

Is there anything unique or special about Worry Free Labs that really makes them stand out?

They take pride in what they do. There's no passing the buck. They are also really forthright, without a big ego. Those are the two biggest things. I was really impressed with the UI/UX guy. The communication is great and customer service is great.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

Nothing outside of normal consultancy stuff. Sometimes, the estimates are off. There are hurdles, but we've gotten past them.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile Startup UX/UI Stategy Redesign

“They have a solid team on both the UX/UI side as well as development.”

Quality: 
5.0
Schedule: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Worry Free Labs improved the UI/UX and overall workflow of the client's start-up mobile app. They also developed a clickable wireframe for the client to present to investors.

The Reviewer
 
2-10 Employees
 
New York Metro Area
Founder, Mobile App Startup
 
Verified
The Review
Feedback summary: 

The app now has a much simpler and more user-friendly interface and experience. Worry Free provided honest feedback and timely updates, and is highly recommended.

BACKGROUND

The client is a mobile app startup in New York City.

OPPORTUNITY / CHALLENGE

We approached Worry Free Labs with a beta product that functionally worked, but the user experience and design needed a serious facelift. We provided them with a long list of ideas and user feedback, and they worked diligently to determine how we best needed to improve the overall user flow of the app. The focus was on a clean, simple, and easy-to-use product.

We approached Worry Free Labs with a basic idea for our app and simple wireframes, and they completely enhanced the entire UX/UI [user experience/user interface] and overall workflow. We provided some input and had some calls to discuss our vision, but they added serious value when it came to executing and designing a new UX.

SOLUTION

The result was a much simpler and easy to use interface and user experience. They were very quick to update us with any changes, their feedback was honest, and they provided us a clickable wireframe so we could take it to investors and present the future of our app. They are a hidden gem in New York City and they have a solid team on both the UX/UI side as well as development.

RESULTS & FEEDBACK

I would highly recommend them and the bottom line is that customers are in very good hands with Paul [Choi, CEO and director at Worry Free Labs] and the entire Worry Free Labs team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Wholesale Startup

"They [Worry Free Labs] are extremely professional, extremely honest, and they’re going to be there for the long term."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

The client came to Worry Free Labs with an idea for an app and tasked the agency with its development which included everything from design to technicalities.

The Reviewer
 
2-10 Employees
 
New York Metro Area
Owner, Wholesale Startup
 
Verified
The Review
Feedback summary: 

Worry Free Labs consistently delivered quality work and pleased their client by contributing to a successful app that receives positive feedback. The agency is praised for their excellent performance and is recommended to others.

BACKGROUND

Please describe your company, and your role and responsibilities.

We're in the wholesale business, and I'm the owner.

OPPORTUNITY / CHALLENGE

What was your goal for working with Worry Free Labs?

Worry Free Labs developed an app for me based on an idea that I had. They took it from an idea to an actual product. They stayed with me the whole way, from the design through the technicalities of the app itself. They have been extremely professional throughout the entire process. I have recommended them to other people, and they are producing very large and important apps.

SOLUTION

Please describe the scope of their work.

Worry Free Labs did the design and development of the app, but did not do any training or support of the app.

What was your process for selecting Worry Free Labs to work with?

I found Worry Free Labs online. They were rated by their minimum to maximum prices, and I interviewed them and several other firms. They seemed the most professional and serious. I saw their past work, and their pricing was reasonable, so I went with them.

Can you provide a ballpark figure for the size of the work that they’ve done for you?

It was between 70 to 100 hours of work in all, including project management, testing, the development, user interface, and everything.

When was the project completed?

The project was completed in November of 2013.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

It's too soon for statistics. The people who have seen the app, developers in the business and my customers, are all extremely impressed with the app. It is important for me that the app doesn't freeze. There are no errors at all, and everything was smoothed out before we released it. It's virtually flawless. The quality of the work and development is nine or 10 out of 10. It took me two years to choose Worry Free Labs, and I couldn’t be happier. The team is fantastic, and they work through a project management app called Basecamp. They communicate and solve issues together. They did exactly what I envisioned, which is not easy. The app is superb. It's perfect. I think it will help my business significantly. It's one key that my competitors don’t have, which gives us a huge advantage.

Is there anything unique about them that really makes them stand out, compared to other companies?

They do not take advantage of us on the price as many companies may do. I received some quotes for $100,000. Some companies throw a big number out there, just to catch fish. They’re in business for the long term, and you need them to be there for the long run. Other companies wanted monthly or yearly maintenance fees, and they can charge for every update. Worry Free Labs said that if we don’t want to work with them further, they would give us the source code. They were so confident in their pricing and the quality of their work that they knew we would not want to leave them and that we would be so happy with them.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No. They’re very straightforward with you from the beginning. My Web developer has been looking to make an app for one of his clients and for himself for a long time. The issue has always been price. Sometimes, the developers with a low price do not offer the quality you need. Sometimes, it's sent to third parties overseas. Worry Free Labs is New York-based, and they have a fantastic team. They communicate very well with you, and the prices are very good. I couldn’t ask for more.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were very fair on the price, and they stuck with the estimate. Sometimes, they worked overtime, and they didn’t take advantage of me.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already, and they’re very happy with them, too. They are extremely professional, extremely honest, and they’re going to be there for the long term. They won’t disappear, and they’ll have your back. They are by far one of the best companies...

UI/UX Strategy & Design for Startup

"We really like their [Worry Free Labs'] UI/UX capabilities, and they have a very solid team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
Project summary: 

With the need for assistance on their mobile consulting project, the client hired Worry Free Labs to provide UI/UX work and some coding.

The Reviewer
 
11-50 Employees
 
New York Metro Area
CEO, Technology Startup
 
Verified
The Review
Feedback summary: 

Worry Free Labs performed well by delivering high quality work. The client praises the agency for their communication skills and ability to meet deadlines. There were no complaints for Worry Free Labs and they are recommended to others.

BACKGROUND

Please describe your company.

We are disrupting the U.S. locksmith industry with robotics and mobile technology.

What is your role and responsibilities?

I’m the CEO.

OPPORTUNITY / CHALLENGE

What was your goal for the work with Worry Free Labs?

We engaged with them on a mobile consulting project. 

SOLUTION

Can you please describe the scope of their work in a bit more detail? Was it just the consulting or was there any development or training work involved?

The specific project encompassed the UI/UX work as well as some coding on their part.

What was your process for selecting them?

We looked at a whole bunch of firms and we were impressed with those guys and ended up going with Worry Free.

Can you provide a sense of the size of the initiative with a general cost range?

I’m not comfortable giving that information.

When was the project completed?

It was completed mid-last year [2013].

RESULTS & FEEDBACK

How did Worry Free Labs perform?

We’re very pleased with their work. I’m happy with the result of deliverables.

Do you have any statistics or metrics that you could share from the project?

I’m not comfortable giving any specific performance stats.

Is there anything else unique or special about Worry Free Labs that stands out as unique compared to other IT firms?

We really like their UI/UX capabilities, and they have a very solid team. We’re very happy with the caliber of work, communication, and ability to meet deadlines. It was definitely a good experience. 

Is there anything that you think they could improve upon or something you might do differently looking back?

No. I do not have a comment on that.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Intranet Redesign for Global Law Firm

"We couldn't be happier with Worry Free Labs and with what they delivered."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Worry Free Labs created the design and feature/functionality for a new website for a large global law firm. The site is now modern and much easier to use.

The Reviewer
 
1,001-5,000 Employees
 
Philadelphia Metro Area
Director of Application Development and Operations, Law Firm
 
Not verified
The Review
Feedback summary: 

Since the redesign, there has been a huge increase in overall site engagement. Users are staying on the site longer. Worry Free Labs delivered everything on time and on budget.

BACKGROUND

We are a large Am Law 50 global law firm. I am the director of application development and operations. I oversee our entire application portfolio, development, and operational tasks.

OPPORTUNITY / CHALLENGE

We had a very old intranet site in both technology and design. I think 1990's link sites and such would describe what we had. We were looking to not only bring our site to relevant times in terms of design and technology but to try to go beyond that.

If done right, our intranet could go from being something no one uses to a hub for everything throughout the company.

SOLUTION

I had worked with Worry Free Labs in the past and knew that they were the right firm for this project. Their focus on mobile and mobile first was a key consideration. In this day and age, you can't think of mobile second, it has to be first, and drive other form factors from there. We were also looking to go beyond today and design for the future. Worry Free Labs is always not only current but also does a good job of keeping up with where things are going.

In total, Worry Free Labs created the design and feature/functionality for the new intranet site. The project lasted for about three months.

RESULTS & FEEDBACK

It can be difficult to interpret metrics with an intranet site. What we have seen is a huge increase in overall engagement with the site. People are on the site longer and are engaged with it.

We couldn't be happier with Worry Free Labs and with what they delivered. Everything was done within schedule and on budget. It was also refreshing to be notified when we were getting close to our hour limit, instead of finding out later. This enabled us to work together in order to determine the best course of action.

Worry Free Labs has become our top firm for strategy and design.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer