WorldWide Local Connect Inc.

Introduce your business and what you do there.

We’re a small practice center of mental health counseling located in Salem, Massachusetts. We have a 25-member staff, and I’m one of the co-owners.

What challenge were you trying to address with WorldWide Local Connect Inc.?

We needed business consulting services. Among other of our financial challenges, our clinicians weren’t meeting the billing expectations, so we needed help to incentivize them with benefits and better contracts.

What was the scope of their involvement?

First, we asked WorldWide Local Connect Inc. (WWLC) to create a detailed cash flow analysis and revenue report based on the financial information we provided. During this process, they helped us understand the questions we needed to ask to understand our finances and where our revenue was coming from.

WWLC then delivered a detailed three-year analysis, which included budget, cash flow, revenue report, profit-and-loss statements, and balance sheets. Basically, they covered all the different financial areas in which we needed to grow.

Since then, WWLC has kept working with us, providing suggestions for improving our revenue stream and profit margins. Additionally, they consult us regarding employee hiring, make changes to our employment contracts to create better pay structures that better fit our business model, and help us structure our employees' and clinicians’ benefits in a financially feasible way.

In addition to those services, WWLC has helped us in a variety of ways. For example, they helped us apply for the Paycheck Protection Program loan. They’ve also helped us understand our taxes better and figure out how to reduce them, changing our business’ tax model.

What is the team composition?

We work mainly with Peter (Co-Founder).

How did you come to work with WorldWide Local Connect Inc.?

Initially, we were referred to one of WWLC’s partners through a local organization that provided us with business consulting services for free. We liked this person’s work so much that we engaged with WWLC, and they connected us with Peter.

How much have you invested with them?

We’ve spent around $6,000–$8,000.

What is the status of this engagement?

We met Peter’s partner around 2016. They provided us with monthly business consulting for some time, but they then identified different areas of growth where we needed more specialized financial consulting. Thus, we were referred to Peter and started working with WWLC around April 2020. Our engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’ve grown significantly over the last couple of years, and we’ve been able to do it faster than anticipated, thanks to WWLC’s involvement. Their suggestions have also improved our hiring and retention to support our growth. Additionally, we’ve been able to provide our clinicians with life insurance, a benefit that we didn’t even imagine affording before.

We’re extremely satisfied with WWLC’s work, and we want to continue working with them. Initially, we thought that they would only show us numbers, but they’ve taken the time to analyze those numbers in-depth to provide results.

How did WorldWide Local Connect Inc. perform from a project management standpoint?

WWLC performs very well. Everything is upfront, and their contracts are very clear, as is their communication regarding deliverables and timelines. We check in every other week. During our meetings, they provide us with updated information about our billing and revenue.

What did you find most impressive about them?

WWLC knows what it takes to create a successful business, and their strong point is their personalized approach to their clients. They make us feel that they care about our business and want us to succeed. Those characteristics are the reason why I would recommend them over other business consultants.

Peter is very knowledgeable and takes the time to get to know his clients personally. Additionally, he is very interested in understanding our business and how we want to run it. He also has made great recommendations, but he’s very willing to understand our workplace culture and how our values match our financial model.

Are there any areas they could improve?

I don’t think so; I don’t have any complaints.

Do you have any advice for potential customers?

Show up to the meetings, come in with questions, and be very engaged overall. Working with WWLC needs to be more like a partnership than a business arrangement so that they can help you succeed. Additionally, respect their time and be willing to learn from them; they’re very knowledgeable.

Please describe your company and your position there.

CEO of Covalent Bonds. We are a data-driven marketing strategy firm

For what projects/services did your company hire WorldWide Local Connect Inc., and what were your goals?

We need to prepare the company for future growth and want to make sure we have the correct foundations and processes in place.

How did you select this firm and what were the deciding factors?

We met Peter through a business plan competition that we were finalists in. We did not know that we needed his help until we met with him! His vast experience and calm demeanor was a deciding factor in our decision to work with him.

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

Peter has been helping us as an advisor on our financial strategies as we scale. Peter has continued to ask us the right questions so we are always thinking ahead. He has introduced us to other consultants, and suggested operations platforms for us to look into.

Describe their billing or cost structure.

We pay Peter on a retainer basis

How many resources from the firm's team worked with you, and what were their positions?

Solely Peter.

Can you share any measurable outcomes of the engagement or general feedback about the services?

We cannot say enough good things about our collaboration with Peter. He is integral in our success, and we truly consider him as part of our team.

Describe their project management style, including communication tools and timeliness.

Consultative

What did you find most impressive or unique about this company?

Peter always makes us feel like we are his only client. We really value his accessibility and willingness to help on strategic issues outside the scope of the original relationship

Are there any areas for improvement or something they could have done differently?

No. Peter is great.

Please describe your company and your position there.

My dad owns a local diner for the past 43 years. I work there full time and handle the marketing and social media, aspect of the business while also helping run the business.

For what projects/services did your company hire WorldWide Local Connect Inc.?

To create a website and to create to go menus

How did you select WorldWide Local Connect Inc.?

I googled “ local website designers” and read some reviews.

Describe the scope of their work in detail.

For the menu, he first gathered all the information of the diner, logo, the history, menu, target audience etc. We then went over different lay outs for the website. Next we figured out what tabs we wanted to put in the website. After putting everything together he provided a preview of the website before it would get viewed by the public.

For the to go menus, I provided what is on the menu. We then figured out the size of the to go menu, the color, font size. Then we added a few pictures which he recommended.

What was the team composition?

Hans worked closely with me and always kept me in communication with anything that came up and any changes i requested.

Can you share any outcomes from the project that demonstrate progress or success?

The website has generated alot more foot traffic and to go orders. customers have said “we found you diner online through your website” For the to go menus, we ordered 500 menus and went through them in only a few months. I had to order another 500 to go menus right after that. Customers have complimented the to go menus, their look and their style.

How effective was the workflow between your team and theirs?

Hans was regularly in communication with me. He would follow up every week with what has been done and the next steps. Any email i sent , he would answer it in minutes. Hans was very easy to get a hold of and communicate with.

What did you find most impressive about this company?

I was very impressed with how well Hans would communicate with me. Any questions i had he would be happy to answer. The team helped explain what they were doing and the next steps in the project. The quality of his work is exceptional! I was please with all of the projects Hans has done with me.

Is there any area for improvement or anything that could have been done differently?

No, everything has been perfect with every project done by this company.

Please describe your company and your position there.

I'm a sole proprietorship of a Massage Therapy Practice in Maynard, MA

For what projects/services did your company hire WorldWide Local Connect Inc., and what were your goals?

I experienced a professional well done enhancement of my productive website.

How did you select this vendor and what were the deciding factors?

A former client of mine and his great reputation for doing well thought out quality work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Everything was integrated flawlessly.

How many people from the vendor's team worked with you, and what were their positions?

1

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not measured, but a much improved traffic.

Describe their project management style, including communication tools and timeliness.

Great communication and follow-up

What did you find most impressive or unique about this company?

I enjoyed their enthusiasm and the all-around business experience.

Are there any areas for improvement or something they could have done differently?

He is on top of my web maintenance

Please describe your company and your position there.

I own a small data company focused on the utilities market and B2B sales lead generation

For what projects/services did your company hire WorldWide Local Connect Inc., and what were your goals?

They brought our website up to date and in the process taught us a lot about how technology has changed in the last ten years

How did you select this vendor and what were the deciding factors?

They were referred to us by one of our clients

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They took us through the process of updating our website including providing wire frames, search engine optimization and appropriate language and keywords for the website. They also monitored the site on a monthly basis to provide us with suggested tweaks to the site.

How many people from the vendor's team worked with you, and what were their positions?

Since this was a smaller job we primarily dealt with a project manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We definitely had an increase in inquires for two of our product lines. We were satisfied.

Describe their project management style, including communication tools and timeliness.

Laid back to correspond with but firm on their deadlines

What did you find most impressive or unique about this company?

They gave us a professional site and taught us a lot about how much technology has changed since we last had our site updated. They were very patient, which I liked the most.

Are there any areas for improvement or something they could have done differently?

No, not really