Focus on growth while we build a scalable CX team
Ty Givens has spent the better part of the last two decades leading Customer Service and improving Customer Experiences for Fortune 500s and some of LA’s fastest-growing startups.
Over the last 10 years, Ty joined a few different companies that had experienced massive success and their processes for supporting Customers were broken and causing them to hemorrhage money.
By the 3rd startup, Ty realized a pattern: startups were throwing people at their Customer Service problems instead of repairing processes and workflows to optimize employee performance and create Customer loyalty. They simply didn’t know where to start or what to do.
It’s much more expensive to repair your Customer Service foundation than it is to build a solid launchpad at the start. Ty knew this and decided she wanted to get in with the startups as early as possible to either provide guidance or with the help of her world-class team, create and execute the plans necessary to set up a scalable Customer Service department.
To deliver against this goal, she developed The Workforce Pro (TWP). TWP was the answer to her needs when she was repairing Customer Service for companies that were growing over 100% month over month. When you’re experiencing monumental growth, there’s no time to teach along the way. You need to execute. Quickly.
The Workforce Pro was created to help startups and fast-growing businesses scale Customer Support, fast. We establish systems, processes, workflows, and tools that will scale with your business. With us as your CX Business Partner, you can reduce your headcount and service more customers.