Design and Development for BOLD Ideas

At Wolox, we are an innovation studio focused on helping clients to create their digital products as a one-stop-shop for software creation. Unlike most, we’re a full-service partner, with experience in many industries and with an ability to take products from strategy and ideation, to design, development, and finally launch….all depending on where you’d like to come on board!

Having an agile model and easy-to-work-with culture, we’ve been able to successfully collaborate with customers ranging from small entrepreneurs/startups to larger partners like Google and UCSF…. Helping bring their ideas to life.

With talented engineers, many hailing from backgrounds at Google/Facebook, intensive Q/A processes and certifications, we are a premium brand with a focus on high quality. We work with top-notch technologies, including Web, Mobile, Machine Learning, Blockchain, and VR.

Our team is composed of over 450 woloxers, from designers, product consultants to software engineers... we can help clients both with a staff augmentation solution or a dedicated team with a strong focus in the product strategy and technical solution.

 
$25,000+
 
$50 - $99 / hr
 
250 - 999
 Founded
2011
Show all +
San Francisco, CA
headquarters
  • 2 Harrison St floor 6
    San Francisco, CA 94105
    United States
other locations
  • 3 Columbus Circle
    New York, NY 10001
    United States
  • Juana Azurduy 2440
    Buenos Aires, B 1426
    Argentina
  • Perez Valenzuela 1635
    Santiago de Chile 7500028
    Chile
  • Carrera 30 # 7AA - 207
    Medellin 050021
    Colombia

Reviews

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Frontend Web Dev for Online Community

"It was as if we were building a house, but instead of getting a beautiful villa, we got a log cabin."

Quality: 
2.5
Schedule: 
2.5
Cost: 
2.5
Willing to refer: 
2.5
The Project
 
$50,000 to $199,999
 
Mar. 2018 - Apr. 2019
Project summary: 

Wolox was hired to redesign the frontend of a website and develop new features.

The Reviewer
 
1-10 Employees
 
Bermuda
Head of Product, Online Consumer Company
 
Verified
The Review
Feedback summary: 

The engagement started well, as Wolox excelled at brainstorming good ideas. However, the results deviated from stakeholders' specifications, their work was delayed, and their code had issues. Ultimately, their communication did not align with their actions. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product for an online consumer company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolox?

They were hired to develop our whole consumer-facing website. 

SOLUTION

What was the scope of their involvement?

The proposal was for them to redesign the frontend of the website and add some more features. It was built with JavaScript, and they were hired to continue backend developments using Ruby. 

Instead of redesigning the frontend, they rebuilt everything. They took a year to do a basic site rebuild from the ground up, which was not what we asked for.

What is the team dynamic?

The number of team members constantly changed. Most of the team was based in Argentina.

They told us they would give us some of their most experienced developers. Instead, we had younger developers who were still in university. 

There was always a team leader. In the beginning, we had an inexperienced project leader that was still in university. Later, there was a good, capable team leader who was getting things done. The people we interfaced with were much more experienced than the developers. When there were problems, they would jump in and help troubleshoot.

The project manager also had a good, senior team leader. But, they were still leveraging inexperienced members and didn’t put in enough resources to make sure the project aligned with our requirements.
 
How did you come to work with Wolox?

Our founder had a personal connection with the CEO and founder of Wolox. We sent out RFPs to a number of different groups and met with various partners, but our founder decided to partner with Wolox.

How much have you invested with them?

Initially, they agreed to deliver the scope for $65,000. 

What is the status of this engagement?

A project that should have taken only six months ended up taking over a year. The engagement started in March of 2018, and the engagement ended in April of 2019.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

They made a lot of promises, then completely oversold and under-delivered halfway through the project. In the summer of 2018, we realized they hadn’t moved past the wireframes.

Then, they stopped the work, gave us a new team, and said, “You can either pay more for a full team and get the project completed in 3–4 months, or we can give you a skeleton team and finish the project at no additional cost.” 

So, we ended up going with the skeleton team. At that point, I believe we had paid them $45,000 out of the $65,000. 

We put our foot down and said they were in breach of the agreement. Then, they finally put a capable project manager in charge. He was very good, except he didn’t have much technical day-to-day control over the team. 

There are tons of mistakes and technical debt from the work they did. It had a lot of underlying backend problems, including database and DevOps issues. We’re just now discovering the magnitude of their mistakes.

What evidence can you share that demonstrates the impact of the engagement?

They delivered a finished website that was not up to our specifications. It was as if we were building a house, but instead of getting a beautiful villa, we got a log cabin.

When you work with a partner, it never 100% conforms to the original proposal. But, I’ve never seen anything that deviated so much from an agreement. At the end of the day, they were in breach of the agreement in terms of scope and timing. 

Is there anything that the vendor did well or that you would consider a strength?

Their communication was great, and they overcommunicated if anything. A new manager they brought in spoke perfect English. They were able to provide a summary of the meetings.

They were good at brainstorming and coming up with design ideas. A lot of people we met in Argentina had a lot of commitment and drive. The project manager I interfaced with is an excellent statesman and a solid man. 

The problem was, they didn’t deliver on-time, and they didn’t deliver what they said they were going to do. Or, they didn’t have an understanding of what was agreed upon. We were always waiting on them.

Do you have any advice for potential customers?

Other people might want to consider starting with a two-month trial period. They should also address the difference between design and implementation because that’s where things really failed with our project. 

Also, future customers should make sure they have all the prototypes. They should start with an agile scrum process where they start building early on (instead of focusing on design).

2.5
Overall Score
  • 2.5 Scheduling
    ON TIME / DEADLINES
  • 2.5 Cost
    Value / within estimates
  • 2.5 Quality
    Service & deliverables
  • 2.5 NPS
    Willing to refer

Chatbot Development for Young & Rubicam

"They've been incredibly responsive and delivered an excellent product."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2018 - Ongoing
Project summary: 

Using IBM Watson technology, Wolox built a chatbot for an end client in the pharmaceutical industry. The chatbot will be used to improve navigation on the current website.

The Reviewer
 
4,000+
 
San Francisco, California
Katherine Piscatelli
Account Director, Y&R
 
Verified
The Review
Feedback summary: 

With their best-in-class service and true partnership in developing the first branded chatbot in a highly-regulated pharmaceutical category, Wolox went above and beyond to meet all needs. Their high level of expertise and ability to dedicate their whole team helped accomplish exceptional results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am an account director at Y&R within the health and wellness practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolox?

We needed a company to develop a chatbot for us.

SOLUTION

What was the scope of their involvement?

We developed a chatbot leveraging IBM Watson technology for a pharmaceutical client to help improve navigation on the current website. Eventually, we plan to use natural language processing tools as well.

What is the team composition?

We work with a project manager and their entire team, including senior leadership.

How did you come to work with them?

We wanted to find a reliable and flexible partner. Wolox was the first company we talked to that was eager to roll up their sleeves and partner with us. They were competitive within the marketplace and willing to work with our parameters.

What is the status of this engagement?

We started working with them in 2018, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest result is that we're going to have the first branded chatbot in the Rx category, which is a huge milestone for our client, Wolox, and our agency. The chatbot proves that we can continue to launch innovative products in a highly regulated category.

How did they perform from a project management standpoint?

We're very happy with everything. They have a management team and an offshore team, but both became part of our team. We usually use email to communicate but we also have in-person meetings. Wolox stayed on top of every deliverable and let us know proactively if there was a hiccup—working collaboratively with us and with our client to resolve issues.

What did you find most impressive about them?

Some unexpected things always come up when you're working on a breakthrough project. We've worked with many companies that tried to nickel and dime us in the past, but Wolox became a true partner. We appreciated both the product that Wolox built and their company culture. We look forward to continuing our partnership with them.

Are there any areas they could improve?

No. When we ran into any issues, we immediately got on the phone and worked through them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've met all the deadlines.
  • 5.0 Cost
    Value / within estimates
    They absorbed any incremental cost into the deliverables within the original.
  • 5.0 Quality
    Service & deliverables
    They've been incredibly responsive and delivered an excellent product.
  • 5.0 NPS
    Willing to refer

Software Dev for Green Ridesharing Platform

“They’re a perfect match for us.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2015 - Ongoing
Project summary: 

Wolox developed a ridesharing platform from the ground up and delivered mobile apps for iOS and Android. They built the essential software, designed the backend architecture, and integrated essential APIs.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
CTO, Green Commuter
 
Verified
The Review
Feedback summary: 

Wolox utilized cutting-edge technology to deliver an innovative platform. Their experienced team of developers can easily adjust to a frequently changing project scope. While initial communication issues created challenges, they quickly improved and now perform excellently. They’re a cohesive group.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Green Commuter. We’re an all-electric vanpooling and ridesharing service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolox?

We needed a software development firm to build our product.

SOLUTION

What was the scope of their involvement?

Wolox built our entire platform. This included developing the software, backend infrastructure, and unique APIs. Eventually, they delivered the system’s native mobile apps for iOS and Android. Wolox integrated the platform with technology from a large third-party company to ensure the complete version outperforms potential competitors.

The current product is a mobile ridesharing service that takes advantage of other vanpooling companies leaving their vehicles idle 90% of the time. By maximizing the use of these vehicles during the day, we make a more significant environmental impact and remove more cars from the road. We also offer fleet replacement services to companies and universities. We have a dedicated team at Wolox that continually implements additional features and functionalities.

What is the team composition?

They allocated 10–15 developers with the project first started. Now that the software is built, we work with a team of six developers to make changes and provide updates.

How did you come to work with Wolox?

I wasn’t working for Green Commuter when we hired them. However, I believe they were highly recommended to us by a colleague of our CEO.

What is the status of this engagement?

We started working together in July 2015 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re a perfect match for us. Wolox possesses a flexibility that has become a great asset as they’re able to accommodate our seemingly ever-changing needs. They have a large team of developers that can seamlessly integrate themselves into ongoing projects. That level of customer service enables us to accept more projects and grow as a company.

How did Wolox perform from a project management standpoint?

We initially experienced some communication issues when it came to project management. They were a newly-formed company at that time and we didn’t have any resources well-versed in technology. As a result, mistakes were made on both sides. I was brought in to better organize the communication channels between us, and that process has worked well. I’ve noticed a vast improvement in their communication and management skills. The issues we experienced in the past have largely disappeared. They meet deadlines and take responsibility for when they don’t. Overall, they’ve grown quite a bit in this area.

What did you find most impressive about them?

Their programmers are incredibly invested in our mission. Although they’re a third-party company, it often feels like they’re a part of our team. We appreciate the ability to call them up whenever an issue occurs. Even with the time zone difference, there’s always someone available to address our concerns.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer