Designing Experiences, Forging Relationships

WinkTales is an Experience Design firm based out of Bangalore, India specialising in User Experience Design

UI/UX design for Websites, Android and iOS applications

  • User Research & Persona Building
  • Information Architecture
  • Wireframing & prototyping
  • Full cycle UI design
  • Usability Testing
  • Front End Development
  • Back End Development
  • UX Audit & Improvement

Our clients include Amazon, Mphasis, Asian Paints, Geberit, Medtronic, Sabre, IBM, Mercer, Embassy Group, Savaari, GetActive, Centric etc.

Download our FREE UX Audit guide here - https://goo.gl/aMq4AA

 

 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2012
Show all +
Bangalore, India
headquarters
  • WinkTales
    #490, 16th B Cross, 4th Main, 6th Sector, Near Kidzee, HSR Layout
    Bangalore 560102
    India

Portfolio

Key clients: 

Mphasis, Asian Paints, Amazon, Medtronic, Geberit, Greaves, IBM, Sabre, Biocon, GetActive, Savaari

UX design for CR App

UX design for GetActive

Reviews

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UX/UI Design for Global Technology Company

“WinkTales hands-on methodology throughout the entire design process is what really delighted us.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2016 - Apr. 2017
Project summary: 

WinkTales conducted thorough UX research to pinpoint the ideal user-friendly designs for two mobile apps. The products are for internal use and have a targeted focus on the user.

The Reviewer
 
10,000+ Employees
 
India
Associate Partner, Global Technology Company
 
Verified
The Review
Feedback summary: 

WinkTales designed two seamless and intuitive deliverables informed by diligent research. Both apps empower the internal team to work at a higher degree of impact and productivity. External clients appreciate how efficiently they now receive consultations and analysis for improving their business.

BACKGROUND

Introduce your business and what you do there.

I’m an associate partner in the India business of a multinational technology company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WinkTales?

We needed a team with design expertise and a user-centric philosophy to help us design and deploy two mobile apps in our internal play store. We wanted both products to work efficiently and have a strong focus on the user. Our consultants shouldn't have to spend more than five minutes a day using them

SOLUTION

What was the scope of their involvement?

Along with UX/UI design, WinkTales conducted UX research that was critical to ensuring the apps deliver on their objectives. These finding played an essential role in our project. WinkTales designed both apps to be seamless and intuitive so they can provide necessary information efficiently. This was both our core challenge and primary differentiator. 

The first app we created helps our consultants assess the maturity of clients who work in business areas of interest to us, like the Internet of Things. The second one aggregates news about our clients from various online publications to give our consultants an overview of this activity.

What is the team composition? 

We mainly interfaced with Prabhasa (Co-Founder, Director, and Head-Delivery, WinkTales). The UX team we worked with was comprised of a researcher, designer, and a project manager. 

How did you come to work with WinkTales?

As we were scoping for agencies, we enlisted the help of our platform to find the right team. After discovering WinkTales, we shortlisted them and took it forward from there. 

How much have you invested with them?

We spent somewhere around $20,000 on their services. 

What is the status of this engagement?

We worked together from October 2016–April 2017. Each application took three months to complete, and we finished them one after the other. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From an impact perspective, both applications have been well received. We've seen great reviews coming in from my internal team of consultants. They've expressed that our apps help them conduct presale conversations and keep them updated about what's happening with their clients. The assessment app has garnered positive feedback from our clients, as well. They appreciate how quickly it enables us to provide recommendations for increasing their capabilities in a particular space.

How did WinkTales perform from a project management standpoint?

WinkTales worked hands-on and worked diligently to adhere to their timelines. Since this particular engagement was just for two products, we stuck to e-mail as our form of correspondence. They provided consistent status updates and advised us on best practice.

Rather than into looking at our project as one large problem statement, they broke down the entire process into smaller milestones. Using this organized process gave us clear visibility on where we stood and what the next steps looked like. I found that commendable on their part.

What did you find most impressive about them?

We greatly appreciated that WinkTales invested due diligence in our engagement. Even before hitting the drawing board, they had their homework done and exhibited a strong work ethic. We felt confident about their design capabilities, but the research they conducted really set them apart.

This stage was especially critical because we're designing apps for use by multiple stakeholders. They translated those takeaways into actionable design hypotheses that they then executed and validated. WinkTales hands-on methodology throughout the entire design process is what really delighted us.

Are there any areas they could improve?

There's not really anything that comes to mind. If I had to say something, it would be to suggest they invest a bit more on the UI side. That isn’t a red flag, though.

Do you have any advice for potential customers?

I’d avoid rushing through the process. The phase-wise manner the team uses works well. We initially had a specific timeline in mind. Once WinkTales walked us through the entire workflow and their approach, it made sense to allocate the time they requested. I understand that deadlines need to be met, but I suggest starting early on and giving WinkTales due time to deliver.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We always had visibility on milestones and best practice. They may have missed a deadline but were professional and open about roadblocks.
  • 5.0 Cost
    Value / within estimates
    They specified the cost early on. We proactively disclosed our budget constraints, and we signed off without negotiations.
  • 5.0 Quality
    Service & deliverables
    We were extremely happy with their entire methodology, specifically the research they translated into the designs rather than jumping right in.
  • 5.0 NPS
    Willing to refer
    I appreciate that they avoided headaches and we never had to intervene. They worked as a partner from executing strategy to last-minute delivery.

UX/UI App Design for Home Décor Company

“Promptness and speed of delivery are what differentiates them from everyone else we’ve worked with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2015 - Ongoing
Project summary: 

WinkTales conducted user research before designing a UI and UX to facilitate in-app data input and interviewing tasks.

The Reviewer
 
5,001-10,000 Employees
 
India
Senior Systems Manager, Home Décor Company
 
Verified
The Review
Feedback summary: 

The app’s polished design has resulted in a 99% engagement rate. WinkTales' project leadership is prompt and attentive to needs. Their team follows timelines well and is accommodating to last-minute changes, resulting in an exemplary customer experience.

BACKGROUND

Introduce your business and what you do there.

We’re a home décor company. We sell paints, kitchens, bath items, wallpaper, and furnishings for homes.I’m the senior systems manager for consumer engagement platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WinkTales?

While we have a specific focus on user experience for consumers, we found that we could improve user engagement for employees and partners in a range of our mobile applications and portals. We needed to create a more engaging design.

SOLUTION

What was the scope of their involvement?

We’ve had three or four engagements with WinkTales in order to solve our design problem.

We have an app for field contractors who are expected to respond to customers within a certain time. The app houses project management tools and allows users to generate custom reports at the end of a project, giving us visibility into completed work.

We needed a professional frontend for driving our business needs. It needed to make it easier for users to enter data and conduct interviews. We spent a lot of time with users trying to understand how they manage their work.

WinkTale’s team performed their own research with our users and came back with suggestions.

What is the team composition?

I worked directly with Alok [Founder, WinkTales], who delegated design tasks to his team. We communicated almost every day.

How did you come to work with WinkTales?

I found them through a common contact. We looked at three or four established candidates as part of our evaluation process. WinkTales was a new entrant at that time, but they came back with the highest number of ideas. Their turnaround time was almost instant compared to larger companies, which was a deciding factor in choosing them. They could provide a more engaged collaboration despite being a newer company.

What is the status of this engagement?

We started working with them in December 2015. We have an ongoing collaboration and have met recently for a new project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Users’ experience within the app is a key performance indicator for us. We’ve seen 99% engagement on it due to the app’s design. The apps we’d created in the past with different partners had an engagement rate of 30–40%. I attribute this increase to WinkTales’ design and technical skills.  

How did WinkTales perform from a project management standpoint?

Our experience has been great in this sense. Alok is prompt and always puts the customer before everything else. Their ability to stick to timelines has been great. We’re always demanding and asking for last-minute changes, but they manage to turn everything around.

What did you find most impressive about them?

Promptness and speed of delivery are what differentiates them from everyone else we’ve worked with. It’s also why we’re continuing to work with them two years later.

Are there any areas they could improve?

They should increase their bandwidth in order to take on more work. WinkTales is clear in terms of how much work they can handle and have been growing gradually over the last year.

Do you have any advice for potential customers?

You should become involved in the thought process early on. The more you collaborate with WinkTales’ team, the better the output will be. The company stands out from larger vendors who have formatted design questionnaires. We’ve appreciated the inclusive experience, but other clients may not be comfortable with this style.

5.0
Overall Score Everything has been great so far.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They have a very good value compared to larger companies we’ve engaged with.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design & Communications for Workplace Wellness Company

“They understand our philosophy and our product.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

The team interprets brand representations and translates them into designs. Their expertise is used in developing the branding and designs for employee wellness programs. The work is ongoing.

The Reviewer
 
11-50 Employees
 
Bangalore, India
Sourav Sipani
COO, GetActive
 
Verified
The Review
Feedback summary: 

Starting out with little experience was advantageous because they had no pre-conceived ideas about design, allowing them to mold to fit into this role. Now an integral part of the team, the team understands the guiding principles well and delivers the work within tight deadlines.

BACKGROUND

Introduce your business and what you do there.

GetActive is a workplace wellness company. We started in 2009 as a company that promotes physical activity with gamification and employee engagement. Over time, we moved into corporate wellness. We collaborate with multiple providers who are on our platform offering their wellness services to the organization. We use a lot of social strategies to make wellness work within organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WinkTales?

We are primarily a product company that builds and sells products. Our core expertise is technology and enterprise sales. We didn’t have any design expertise on our team.

SOLUTION

What was the scope of their involvement?

We initially engaged them for our website design work. Then, they started helping us with some of our mobile application screens. They have also helped with branding. Since we work with various wellness organizations, our communication needs to be drafted based on those organizations’ guidelines.

Often times, wellness as a strategy for employees is something new to these organizations. Often times, they need to create their own wellness brand for interaction with the employee. Together with WinkTales, we discuss with the organization what they would like to represent the brand. Then, WinkTales starts executing and creating it.

Almost all our design requirements are taken care of by WinkTales. As we expand, our design requirements and our engagement with them also expand.

What is the team composition?

We started working with Alok, who is one of the founders. We still meet him once in a while to review the work. We work with 2 managers under him including a design head who works with a few graphic designers and copywriters. He is the guy who understands our requirements and then leads his team to deliver the work to us. At any point in time, there are 3–4 folks from WinkTales who are engaged with us.

How did you come to work with WinkTales?

WinkTales was referred to us by a friend who had heard good things about them. We met them and explained the kind of company we are and the kind of support we were looking for. We started by having them design a couple of small things for us. We set a quick turnaround time to decide if they were a company we could work with.

How much have you invested with them?

We pay $2,000–$2,500 per month or $20,000–$25,000 for the whole financial year.

What is the status of this engagement?

We started working together in June 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They produce the work with a quick turnaround. They understand our philosophy and our product. They bring all of that in the design. It has worked out really well for us. We have a lot of communication and design requirements almost on a daily basis. They’re able to quickly deliver all those things to us within the timeframes.

Sometimes we push them really hard and very rarely have they told us something wasn’t possible for such a small timeline. More often than not, they delivered. They feel like an arm of our company. Any time we take on a new design phase, we are assured that WinkTales is there to deliver it for us.

How did WinkTales perform from a project management standpoint?

It has worked well, but there’s always room for improvement. Whenever we have a detailed requirement, it’s my responsibility to create the requirement from our side. Then we share it with them via email. If it’s an important assignment, we have a meeting prior to that to explain to them what exactly we’re looking at. Then I document it in a requirement document and send it to them.

For smaller, day-to-day work, we use email and we also use WhatsApp, where we exchange notes in a group. They deliver to us on software called Zeppelin where they share all the designs and assets us with us, which we use to then implement.

What did you find most impressive about them?

Prior to WinkTales, we worked with other design firms. When we started with WinkTales, they were a young team with fresh ideas. That worked well for us because many designers come with their own baggage of what they think is right and our message gets lost. Since WinkTales is pretty fresh, it was easier to work with them and explain to them what we are really looking at and get them to design the way we want it.

Are there any areas they could improve?

We’d like to see them expand their expertise like content creation so that we could get more of the copy work done through them. We’d like them to venture into different territories around design so that we can have just one entity to work with instead of engaging multiple entities.

Do you have any advice for potential customers?

Focus on the long term. It takes time for them to understand your values and philosophy. The more you work with design firms, the better they understand you, and then that starts showing in the design. If you choose a different design firm for every project, the messaging and branding gets confused. If somebody were looking at working with WinkTales, I’d recommend giving them a longer duration. Many of these professionals will end up being your extended teams.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    More often than not, they surprise us and are able to deliver on time.
  • 4.5 Cost
    Value / within estimates
    I’m always looking at controlling cost. It’d help me if they were a little less expensive, but it’s not of great concern to us.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them to everyone who has come to me looking for a design team.

Mobile App Dev for Behavioral Health Org

“Their responsiveness was one of the primary reasons we went back to them after the first project.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2017 - Ongoing
Project summary: 

WinkTales used a provided wireframe to develop a web-based, non-native Android application that guides users through mindfulness activities.

The Reviewer
 
11-50 Employees
 
Bangalore, India
Rohit Koliyot
VP of Marketing, Silver Oak Health
 
Verified
The Review
Feedback summary: 

There were issues regarding developmental functionality, but design testing yielded positive responses, and the app has garnered 4,000–5,000 downloads post-launch. WinkTales worked through multiple iterations to ensure project success, and their business strategies proved vital during development.

BACKGROUND

Introduce your business and what you do there.

Silver Oak Health is a behavioral health organization. We use cognitive sciences — specifically in psychology — to improve quality of life. We have diverse solutions in the mental health area. I`m the vice president of marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WinkTales?

Specifically, with our corporate clients, we were moving into the area of “mindfulness,” which is the practice of focussing our attention on living in the present moment, in order to reduce stress. We had already been conducting events such as workshops, seminars, and other engagement activities, but we realized that we needed something to take these initiatives forward even after the events. This is when we came up with a mobile application which could be used for habit formation amongst corporate employees.

Two of the top-performing mindfulness apps on the market are Headspace and Calm. We wanted to build something similar, but anchored around an Indian voice.

SOLUTION

What was the scope of their involvement?

Our corporate clients engage with us primarily through the web. WinkTales designed a web-based, non-native Android app, and our internal technology team developed it.

We went to WinkTales with just an idea and a wireframe we’d sketched out on paper. As we don’t have any internal user experience personnel in our organization, WinkTales helped with this and designed a couple of different custom flows. They printed out different scenarios, and we tested it on a few sample groups of people who went through the entire flow of the app. We made many changes based on the insights we gained from this exercise.

We were looking for an app which would showcase the different tracks we had recorded with our mindfulness coach, as well as provide a useful engagement tool. We also have a diary/reflection tool within the app and a feature that provides a report on the status of the user’s mindfulness journey.

Our app features guided and unguided tracks. In guided tracks, the app’s mindfulness coach leads users through different kinds of mindfulness techniques. These are largely meant for those who are relatively new to such practices. The unguided audio tracks are primarily targeted at more experienced mindfulness practitioners. We also have a four-program series in the form of curated tracks which users go through every day, in order to develop the mindfulness habit.

What is the team composition?

We primarily interfaced with Alok [Co-Founder & Director, WinkTales] and Mangala, a client service representative. Our development team also worked closely with their lead designer Sudheesh towards the end of the project.

How did you come to work with WinkTales?

A partner organization recommended WinkTales to us. We initially used their services for some offline creative work to help us design brochures and exhibition stalls for a national conference we were attending. We were happy with their work, so the app was a natural progression. Proximity was also a deciding factor, as they’re situated only 15 minutes away from our office. It was easy for us to meet, strategize, and stay updated on the progress of the project.

How much have you invested with them?

The cost of their work has been around 340,000 Indian rupees ($5,200 USD).

What is the status of this engagement?

We started working with them in early 2017. The app is currently available for Android and iOS.

The iOS version launched three weeks ago and is still undergoing some beta testing. It still requires some amount of work as we’ve temporarily just replicated the Android design for iOS. Going forward, we will need to go back to WinkTales for a more structured iOS design. They’ve been helping us with some screens and adaptations over the last few months, but at this point, the Android version is 90% closed, with only one testing/review meeting pending. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Qualifying the results would be a little difficult at this point because we’ve hardly done any marketing. At present, we’ve reached around 4,000–5,000 downloads after promoting the app for two months. It’s been primarily a B2B push to our existing corporate clients.

There has been a lot of positive feedback on the app, which in effect pushed us to roll out the iOS version.

We do have a lot of issues from a functionality perspective, but this is more on the development side of things, as opposed to design. We’ve received some fairly good feedback on the app design during this phase.

We went through many iterations in the beginning as we weren’t happy with the initial versions that came out, but we’re happy with what we have now. Our organization’s founders had a specific idea in mind when we started the project, which was different from the initial draft WinkTales sent us. After a couple of iterations, we were able to get on track, and our expectations were met.

How did WinkTales perform from a project management standpoint?

Their responsiveness was one of the primary reasons we went back to them after the first project. Alok, in particular, gave an equal amount of interest to us as to their larger clients. Things were managed based on timelines, and we didn’t have any complaints on any of these fronts.

We communicated via phone and email, had in-person activities, and transferred assets using Zeplin. We were able to review everything quickly, as well as download assets and colors without any hassle. The Marvel App was used to share designs.

What did you find most impressive about them?

WinkTales had a certain amount of business and strategy input for the app’s development which helped a lot. We changed some of our flow and content based on the initial strategy meetings we had with their team, and this made a substantial difference. Most other creative agencies we’ve worked with in the past only provided design support, as opposed to WinkTales’ slightly more holistic offering.

Are there any areas they could improve?

Very early on in the project, we lost track a little bit in terms of what we wanted versus what they were providing. Alok’s stepping in rectified that minor detour quickly. He understood our vision and design style a lot better than the other people we’d interfaced with. It’s not a strong negative because this does commonly happen with other agencies too, but avoiding it could have saved us a bit of time.

Do you have any advice for future clients of theirs?

Clients should spend a lot of time providing explicit references of what they want to do initially. This is the one place where we went a little wrong, but the moment we were able to present other apps and design styles as references, we were able to get back on track. Giving strong references of what is required will help the team align with the project much quicker.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There were some minor delays, but nothing that drastically affected our business or deadlines.
  • 5.0 Cost
    Value / within estimates
    Their cost was effective relative to the quality they produced.
  • 4.5 Quality
    Service & deliverables
    We could’ve done it much faster, but there was a bit of lost time.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Branding, Digital Marketing & Dev & for Global Tech Company

“They helped us differentiate between the many ways communication can be done within an organization.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

WinkTales Creative handles the employee communication for a large IT provider, working on brand and digital marketing, including social media and videos, and create applications within a custom social platform. 

The Reviewer
 
10,000+ Employees
 
India
HR Professional, Global Tech Company
 
Verified
The Review
Feedback summary: 

Since working with them, employee engagement has increased from around 12% to 25%, and the more meaningful communication has improved awareness and participation among employees. They have grown as a company over the years of the project, improving project management, and collaborating well. 

BACKGROUND

Introduce your business and what you do there.

We are a global provider of IT services with 20,000 employees and clients in a number of verticals, including banking and insurance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WinkTales Creative?

We needed help with employee communication. Around 4 years ago, we started looking at employee engagement and communication more seriously and started centralizing all our requirements in the area. We needed a plan for effectively communicating with employees, in order to ensure we had more engagement as a result.

SOLUTION

What was the scope of their involvement?

We initially started with fliers and posters — the minimum level of communication done with employees. We've expanded the scope to include an array of their services, such as video and audio editing, social media integration, and creating unique content for specific product launches. They also run our official engagement social media accounts on Facebook and Twitter and have created a couple of applications for certain launches.

We have introduced a social platform for employees to interact within the organization, and have built awareness around other office tools. They help us create communications, share interfaces, and applications to help create that awareness. This includes creating microsites and applications, depending on our needs.

What is the team dynamic?

Initially, they were a smaller team, and we had interactions with the actual resources. Now that the team has expanded, I have a dedicated client service manager whom I interact with on an almost daily basis.

How did you come to work with WinkTales Creative?

We reached out to various vendors across the industry and found them based on a referral from our leadership team. We had an initial discussion and were impressed with their portfolio and the amount of hard work they’d put into creating meaningful communication and delivering on time. Any communication we undertake reaches out to all our employees, both in India and abroad, so it was important to be stringent in selecting a vendor.

How much have you invested with them?

The cost of their work in 2015 and 2016 was 15–20 Indian Lakhs [$23,000–$30,000]. Before that, we had more sporadic requirements. Our communication expenditure has grown by 50% from 10-15 Indian Lakhs [$15,300–$23,000] in 2013 and 2014. We have been doing a lot more work in 2017, but I am yet to know the total.

What is the status of this engagement?

We had our first discussions with them at the end of 2013 and started the work at the beginning of 2014. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement levels have gone the initial 12–13% to currently being at 25%. When we started out, there wasn’t enough attention being given to communication. We have seen many changes to what things looked like 4 or 5 years ago, and we have been slowly improving.

They helped us differentiate between the many ways communication can be done within an organization, in order to increase awareness and participation in events and activities. From a collaboration perspective, they’ve helped us identify our loopholes, how we could improve designs and creatives in order to produce meaningful communication. We have used all the available mediums to reach out to every level of employee, from top to bottom.

How did WinkTales Creative perform from a project management standpoint?

There is a lot of back-and-forth around design and creative requirements. We haven’t had any issues in terms of communication.

Because they were a smaller company in the beginning, we had many issues with taking projects at our pace. They have grown their staff quite a bit, and the project management has been streamlined as well. We share briefs and scopes of work, so I know what will be done and when.

What did you find most impressive about them?

Their ability to understand client requirements during the first discussion. It’s also important for us to have interaction on a day-to-day basis and build a level of chemistry, which they provide. They have been one of the agencies which understood what we need in a short span of time and delivered it within our timelines.

Are there any areas they could improve?

We didn’t really have bad experiences with them; nothing that would require escalation. They constantly interact with the customer, in order to ensure that nothing was missed, but they need to look at how the client is charged for certain services. There are many vectors available online and clients are becoming wiser in how communication is created, for a cheaper price. For the more standard, rudimentary levels of communication, they should not be charging what they currently are.

Do you have any advice for future clients of theirs?

Nothing in particular comes to mind, however, the more our business will adopt the cloud, the more our employee interactions will change. This is true for the entire industry, and it’s important to see how mobile will become the method of communication. There is a lot of attraction to it, which we’re seeing every day, and we have to bring the medium into consideration, looking beyond what it is at the moment.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer