What evidence can you share that demonstrates the impact of the engagement?
WhaleSoft actually saved me a very important client account. One of my previous resources was unreliable, and he delayed a very urgent project by about 3 weeks. WhaleSoft brought a different attitude to this relationship, and they immediately understood the user end as well as the expectations for functionality. Even though another developer had created the website, they completely took it over and examined it. They realized there were too many issues with the website, so they took it upon themselves to redevelop it from scratch, and ended up doing a much better job.
The project was a couple weeks behind, and ultimately was not a success with my client, but it helped me rehabilitate myself in their eyes. I’ve received a couple dozen web projects from them so far as a result of that interaction.
By remaining affordable and delivering high quality work, we’ve built a good relationship. They still keep me at a relatively low cost, and they’ve doubled my bottom line revenue over the course of the last year, which is great.
How did WhaleSoft perform from a project management standpoint?
WhaleSoft is always available to communicate. I was able to reach out to the person in charge of a specific project and receive a response in under 30 minutes. There was practically no delay in communicating with their chief personnel or project managers. This makes my job much easier, because if I have an important question that needs answered quickly, I don’t have to wait around for them to get back to me even though we are in opposite time zones. Their team members would even wake up to respond to me.
We mainly communicate through Skype. We also use JIRA for project management and time tracking, which I like because it allows me to absorb the communication between developers, project managers, and the CTO in real time.
What did you find most impressive about them?
They habitually overdeliver, and they do a really good job thinking outside the box. They make suggestions, and they’re proactive with making implementations if they’re confident it doesn’t violate the overall approach. When we have problems, they don’t hesitate to explain why they’ve made certain choices. Rather than having to explain new details and expectations to the developers, they think intuitively regarding the client and will pose solutions where they see fit.
Are there any areas they could improve?
They’re currently looking to build a design department, and I plan on utilizing those resources as well. They have a few skilled designers, and bringing them on board would lower my cost here, which is a welcome improvement.
WhaleSoft can definitely be trusted by potential customers. Their initial impression was modest, but they ended up delivering high quality, professional work. They’re much better than how they present themselves.