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WePay

4.5
1 review

WePay helps online platforms increase revenue through integrated payments processing under their own name. The company has uniquely enabled more than 1,000 platforms including Constant Contact, GoFundMe, and Meetup to incorporate payments without compromising on their user experience or taking on risk and regulatory exposure.

In a mobile world, WePay’s integrations with Apple Pay and Android Pay for the Web help ensure high transaction conversions, while the company’s mobile point of sale (mPOS) solution allows platforms to seamlessly handle in-person payments in addition to online payments. WePay also offers a wide range of add-ons to support platforms’ specific needs. WePay has earned Inc. 500 recognition as one of the fastest growing private US companies. It has also earned recognition on multiple Best Places to Work lists.

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$1,000+
 
< $25 / hr
 
250 - 999
 Founded
2008
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Redwood City, CA
headquarters
  • Redwood City, CA
    United States
other locations
  • Providence, RI
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Non-Voice BPO/Back Office Services
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Industry focus
  • Business services
  • Financial services
  • Health Care & Medical
BPO Focus

Reviews

4.5
1 review
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Payment Processing for Small Company

"They have ideal services for small and home-based businesses."

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Feb. 2017 - Ongoing
The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Owner, Small Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Using this service allows my clients to pay with a credit card and the company handles all of the processing and deposits the funds into my account.

What types of work can your internal staff avoid by utilizing a back office service?

If our clients use this method, it offers a faster and easier way for them to pay and get a quicker resolution on our end. This would remove the reminders, and hopefully the feeling of being a collection agency.

What challenge were you trying to address with the service provider?

We needed payment processing services.

SOLUTION

What was the scope of the service provider's involvement?

They process the payments against invoices.

Could you describe the service provider's pricing structure and how they billed you?

It is a pay per transaction model. The fee is 99 cents per transaction plus 2% of the amount processed. This is taken out of the funds before they transfer the funds to you so I do not have to worry about it and the rate is fair for processing credit cards.

How did you come to work with this service provider?

It was suggested through Zoho, which is an online cloud based business software company.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They have a short turnaround time and will process the transaction anytime, which could not be done here.

How much time and money does this service provider save you each month?

It depends on the amount of transactions but I would say between 1-8 hours a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have ideal services for small and home-based businesses.

What are the service provider's strengths?

It offers the functionality I would have a hard time providing my clients. My clients need a way to pay by credit card anytime, day or night.

What areas can the service provider improve?

Being a small business owner, it would, of course, be great to have lower fees.

How long has your company been working with this service provider?

I've engaged with them for six months.

How much money do you spend annually with this service provider?

I spend $1,000 to $5,000 per month.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
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