What was the scope of the service provider's involvement?
They process the payments against invoices.
Could you describe the service provider's pricing structure and how they billed you?
It is a pay per transaction model. The fee is 99 cents per transaction plus 2% of the amount processed. This is taken out of the funds before they transfer the funds to you so I do not have to worry about it and the rate is fair for processing credit cards.
How did you come to work with this service provider?
It was suggested through Zoho, which is an online cloud based business software company.
How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.
They have a short turnaround time and will process the transaction anytime, which could not be done here.
How much time and money does this service provider save you each month?
It depends on the amount of transactions but I would say between 1-8 hours a month.
