A dependable IT service provider
Welcome Networks Inc. specializes in setting up IT systems for accounting firms in Canada and has been working with them since 1999. At the moment, we are servicing over 150 accounting firms ranging from 10 to 100 users - many with multi-office locations and our cloud solutions. We started as managed IT experts and are well versed with installing and configuring CCH products, Intuit, Profile, Sage, QuickBooks, Caseware, TPS, TaxCycle, Doc.it, Jazzit and many other applications related to tax and accounting businesses.
We use world class LabTech remote monitoring and troubleshooting tools to manage networks of our client’s. Our almost 24 hour’s tech support coverage along with LabTech provides us tremendous control over our client’s networks security and stability. We guarantee 99.9% server uptime.
Welcome Networks DOES NOT markup the prices of any hardware or software purchased. We facilitate direct invoicing from the vendor to the client and it can be purchased from any vendor. Any hardware or software purchased would be solely for your company's benefit.
Focus
Reviews
the project
Cloud Support and Services for CPA Firm
"Welcome Networks has performed well. We can reach them immediately by either email or phone for any issues."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We are an 8-person CPA [Chartered Professional Accountant] firm. I am the president of the company.
What challenge were you trying to address with Welcome Networks?
We started with an online backup system. Our local IT guy went AWOL [absent without official leave], so we needed help for backup support.
What was the scope of their involvement?
Welcome Networks took over server support and moved our infrastructure onto their cloud system. We receive remote IT support from Welcome Networks for our in-house stations and also for our remote collaborators. We work with 3 resources from Welcome Networks.
We participate in beta tests for our main tax providers. Welcome Networks has installed these components, and removed them when we were finished, making sure that everything was still working properly.
How did you come to work with Welcome Networks?
We met Welcome Networks at a CGA conference.
How much have you invested with Welcome Networks?
The cost of Welcome Networks' services is around $100 per user per month.
What is the status of this engagement?
We started working with Welcome Networks 5 years ago. We have an ongoing relationship.
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Welcome Networks has performed well. We can reach them immediately by either email or phone for any issues.
Welcome Networks handled quite a few accounting firms, so when something new reaches the market, they will bring it to our attention.
How did Welcome Networks perform from a project management standpoint?
Welcome Networks performed well in terms of responsiveness and conforming to our schedule.
What did you find most impressive about Welcome Networks?
I appreciated Welcome Networks' understanding of our frustrations. Previously, issues were attributed to users. Welcome Networks has been quite patient with us.
Are there any areas Welcome Networks could improve?
No. We're pretty happy with them. Welcome Networks is usually proactive in solving any issue.
The client states that Welcome Networks has provided quality work and has been responsive throughout their projects. Welcome Networks understood the client's issues and took proactive steps to address potential problems.