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A dependable IT service provider

5.0
1 review

Welcome Networks Inc. specializes in setting up IT systems for accounting firms in Canada and has been working with them since 1999. At the moment, we are servicing over 150 accounting firms ranging from 10 to 100 users - many with multi-office locations and our cloud solutions.

We started as managed IT experts and are well versed with installing and configuring CCH products, Intuit, Profile, Sage, QuickBooks, Caseware, TPS, TaxCycle, Doc.it, Jazzit and many other applications related to tax and accounting businesses.  

We use world class LabTech remote monitoring and troubleshooting tools to manage networks of our client’s.  Our almost 24 hour’s tech support coverage along with LabTech provides us tremendous control over our client’s networks security and stability.  We guarantee 99.9% server uptime.  

Welcome Networks DOES NOT markup the prices of any hardware or software purchased.  We facilitate direct invoicing from the vendor to the client and it can be purchased from any vendor.  Any hardware or software purchased would be solely for your company's benefit. 

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$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
1999
Show all +
Burnaby, Canada
headquarters
other locations
  • India

Reviews

5.0
1 review
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Cloud Support and Services for CPA Firm

"Welcome Networks has performed well. We can reach them immediately by either email or phone for any issues."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2011 - Ongoing
Project summary: 

Welcome Networks was initially hired to assist with the client's online backup system. The relationship has evolved to include server support and cloud migration for their internal IT infrastructure.

The Reviewer
 
1-10 employees
 
British Columbia, Canada
Dan Chun
President at Chun and Company
 
Verified
The Review
Feedback summary: 

The client states that Welcome Networks has provided quality work and has been responsive throughout their projects. Welcome Networks understood the client's issues and took proactive steps to address potential problems.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are an 8-person CPA [Chartered Professional Accountant] firm. I am the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Welcome Networks?

We started with an online backup system. Our local IT guy went AWOL [absent without official leave], so we needed help for backup support.

SOLUTION

What was the scope of their involvement?

Welcome Networks took over server support and moved our infrastructure onto their cloud system. We receive remote IT support from Welcome Networks for our in-house stations and also for our remote collaborators. We work with 3 resources from Welcome Networks.

We participate in beta tests for our main tax providers. Welcome Networks has installed these components, and removed them when we were finished, making sure that everything was still working properly.

How did you come to work with Welcome Networks?

We met Welcome Networks at a CGA conference.

How much have you invested with Welcome Networks?

The cost of Welcome Networks' services is around $100 per user per month.

What is the status of this engagement?

We started working with Welcome Networks 5 years ago. We have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Welcome Networks has performed well. We can reach them immediately by either email or phone for any issues.

Welcome Networks handled quite a few accounting firms, so when something new reaches the market, they will bring it to our attention.

How did Welcome Networks perform from a project management standpoint?

Welcome Networks performed well in terms of responsiveness and conforming to our schedule.

What did you find most impressive about Welcome Networks?

I appreciated Welcome Networks' understanding of our frustrations. Previously, issues were attributed to users. Welcome Networks has been quite patient with us.

Are there any areas Welcome Networks could improve?

No. We're pretty happy with them. Welcome Networks is usually proactive in solving any issue.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer