Webspace

How did you select this vendor?

Found Webspace on Clutch, ironically enough. They had a decent budget range that was around our budget at the time. After interviewing well over 30 different web development teams from The United States, South Africa, Ukraine, and India, SNYPUR found itself with a development team from Belarus.

Describe the project and the services they provided in detail.

Before Webspace, everything was done manually. Clients would come to our website and fill in our archaic request form that would be forwarded to our company email. From there, we would have to assess each and every request form to calculate, by hand, the price of the product for the client. Afterwards, we would send a PayPal invoice to our client. In this span of time between the client first making contact with the portal (which could be anytime of the day-- we received most of our assignments between 11pm-4am) to SNYPUR getting an invoice to them-- there could be a time lapse of 30 mins to several hours. Coupled with the exhaustive task of finding the best writer to complete the client's request which alone could take hours to do: our process before Webspace was a total nightmare. It lead to many sleepless nights for our small team during the early stages of our business. I knew that SNYPUR needed a portal that could streamline our payment process (no more calculations by hand and autonomous payments by clients), order management (tracking orders in progress and past ones), order delegation (writers would pick their own desired work orders as they come in, without involvement from our managers), and record keeping. The portal is accessed by four different user types that the portal grants varying levels of permission to: administrators, managers, writers, and clients. Webspace built everything we needed and neatly compacted all of the components into our multi-use portal. Webspace integrated a Stripe Payment checkout page into our request form after clients click submit which automatically calculates the price of the order in real-time according to our algorithm. The portal enables SNYPUR's internal team to manage the writers, orders, and payments. It allows our team to track our platform usage by clients along with our marketing efforts through promo code tracking.

What was the team composition?

Webspace has a decent sized team of brilliantly well-equipped developers, designers, and strategists. Aleksey was the point man for our project and I solely dealt with him throughout 98% of the project's lifespan. Towards the end of the project, Dmitry stepped up to the plate and seamlessly took over the project. Aleksey was on holiday in the US from Belarus during the final days of the completion of our portal and was still helping out with our project, responding to my emails, and even, texting me throughout his holiday with updates among other things. Words cannot adequately describe how thankful I am to Aleksey and Webspace's commitment to our project. Even with their team being 6-7 hours (daylights savings time) ahead of us, they promptly responded to any inquires our team would have, and there were plenty. They were patient and had an excellent understanding of English and could re-articulate any idea you could fathom. Aleksey was always available for a call whenever I was tired of sending emails. Him and the rest of the Webspace team spent a countless number of nights up between 1AM-3AM working on our project and ensuring that we met our strict September deadline. Their commitment is seriously second to none and that kind of loyalty to their clients affords one the peace of mind that so few ever experience with these kind of things. For us to have been so lucky to have picked such a perfect team for our project and also a perfect culture fit with us, I still can't believe that it worked out so well!