What evidence can you share that demonstrates the impact of the engagement?
We’ve gone from an outdated website to something more modern, vibrant, and mobile-friendly. Many of our clients have already offered positive feedback.
As a company that helps universities recruit students and engage with alumni for philanthropy, a lot of our efforts are digital. It was becoming increasingly difficult for us to say that we were a forward-thinking organization with the right solutions when our site was not mobile-responsive. WebMechanix has allowed us to walk the walk, and that has been our most significant accomplishment so far.
How did WebMechanix perform from a project management standpoint?
Our project manager was so thorough and on top of things that we didn’t use project planning tools of any kind. We held weekly calls with their team, and we received timely progress updates complete with relevant charts, dates, and research.
What did you find most impressive about them?
Their data-informed approach reminds us of our own practices, so we felt comfortable from the start. They conducted a handful of interviews with clients and key members before they even started on wireframes.
Further, I can’t speak highly enough of their ability to deliver steady work according to our deadlines. I was skeptical that we could finish the project in four months, but they knew what they were doing and stuck to the timeline.
Are there any areas they could improve?
No, they accomplished everything that we asked of them in our limited timeframe. If we had more time or the budget, I would have liked to expand our engagement to include other services.
Do you have any advice for future clients of theirs?
The information WebMechanix collects helps to guide their strategy, so if we don’t take the time to give them proper direction on where they should be getting that sort of information—whether it’s from interviews, surveys, or on-site visits—the project will suffer.
They are also very good at taking feedback and incorporating it into their work. In our case, we showed them examples of existing websites we already liked and brought up homepage elements that we found valuable. More interactions with their team will foster greater creativity, which leads to a better product.