WebFX

Please describe your company and your position there.

SPQ Products manufactures swimming pool and outdoor recreational products. I am Vice President of Marketing.

For what projects/services did your company hire WebFX, and what were your goals?

Our website and development skills had both become outdated. We wanted to present a professional, modern image to the world, one that could inspire confidence in our products and company. One challenge was to organize into one comprehensive site our disparate products that had previously each had their own respective websites linked under the umbrella company's main site.

How did you select this vendor and what were the deciding factors?

We had been using WebFX for social media marketing, and they were doing a great job. We asked them if they'd be interested in quoting our web project. Their quote was comprehensive, insightful and reasonable, and we liked the people; so, we hired them for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They redesigned the complete structure, the overall graphic theme and aesthetics, the functionality, the SEO, including all of the additional programming - HTML 5 and CSS, etc.

How many people from the vendor's team worked with you, and what were their positions?

WebFX was represented by one individual who acted as our liaison. She is an Internet Marketing Specialist.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website is one we can be proud of. Our traffic has increased dramatically. We have direct links to our etailers' pages, which have resulted in sales increases. All of our product information and images, along with manuals and videos are easily accessible and have resulted in fewer man hours previously used to answer consumer questions.

Describe their project management style, including communication tools and timeliness.

Their management style is super efficient. We get regular updates and monthly presentations via Google Meets. They are always on time and completely prepared.

What did you find most impressive or unique about this company?

There vast knowledge, sheer competence and reliability are refreshing and unique in my experience in dealing with vendors over the past decades. They are patient, understanding, and thoroughly helpful, no matter what the circumstances.

Are there any areas for improvement or something they could have done differently?

There is nothing that stands out requiring improvement. When there have been requests on my part to tweak an aspect of a presentation going forward they were extremely accommodating.

Please describe your company and your position there.

I am the manager of Customer Acquisition and Retention at CEFALY, e-commerce med-device company. My #1 goal is to get NEW customers and my #2 goal is to RETAIN customers. We sell a unique migraine preventative and treatment drug-free/ FDA-Cleared/available over-the-counter device leveraging our ecommerce platform with LIVE customer support.

For what projects/services did your company hire WebFX, and what were your goals?

Our website is awful and unfortunately the customer platform we use is inflexible and outdated we have to work with due to our investor requirements, There for we started with WebFX for CRO support to enhance the UI/UX experience, build out content, and master the funnel of digital engagement.

How did you select this vendor and what were the deciding factors?

We have increased our sales by 30%+ due to the enhancements WebFX has provided such as the improved checkout landing page, the shopping cart experience, content creation, master SEO and more. They literally came in with the energy, positivity, know-how and experience to help us optimize what we had to work with even though it's not ideal. They also supported a new build with WordPress for our blog. Honestly, they are patient with such challenges.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have a kick-off meeting with the appropriate team member to discuss the strategy and goals. Form there WebFX delivers mockup and wireframes based on our brand guidelines and are approved by our team. They are flexible with revisions and do not hold you accountable for minor changes or updates. We then take the prototypes and development notes to our web vendor to implement.

How many people from the vendor's team worked with you, and what were their positions?

What's amazing is our Account Manager, Greg is our Internet Marketing Specialist and he literally handles everything with the WebFX team members. Since we love Greg so much, we have expanded our business to include paid media, social media, content development, SEO, CRO and more. They are the reason we are so successful today. I've never had a vendor I've expanding projects or opportunities as we have with WebFX. Other amazing team members we've gotten to know are: Samm Internet Marketing Analyst / Jessica 

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In March, WebFX tested out the performance of a static homepage banner vs. an interactive / responsive homepage banner with at CTA pointing to the product page. This test resulted in an $10,000 variance in revenue favoring the experiment, with a $50 increase in average order value. Also in March, WebFX tested out a more structure category page. This test resulted in more users adding the products to their cart, increasing the number of customers in the conversion funnel.

Lastly, in April, WebFX tested out the removal of a section on the checkout page focused on “how users found CEFALY” - by removing this section, we saw a $20,000 variance in revenue favoring the experiment with 30 more transactions occurring on the experiment version of the checkout page.

Describe their project management style, including communication tools and timeliness.

We have multiple exchanges daily with WebFX. The WebFX portal is outstanding. I documents your email & voice, conversations, notes, tasks, strategy, SOW, compile PPT, and manage all our Google Analytics.

What did you find most impressive or unique about this company?

The energy, patience, know-how, experience, analytical, supportive, clear & concise, work with-in budget, not pushy, real-life human beings that are profession and work amazingly well with the entire CEFALY team. They have become our own team members.

Are there any areas for improvement or something they could have done differently?

No, I wouldn't change a thing about experience.

This review was published on June 30, 2022.

Megan Kilcoyne

Social Media Specialist, CEFALY

Healthcare

11-50 Employees

$10,000 to $49,999

Apr 2022 - Ongoing

Project summary

WebFX is managing a healthcare device company’s social media marketing campaigns. They’ve refreshed creatives, repurposed blog content, and tested campaigns. 

Feedback summary

WebFX’s efforts have improved the client’s conversion rate from 3.3% to 6%, exceeding expectations. They cultivate a seamless partnership by being communicative, responsive, and flexible. Their supportive approach complements their digital marketing expertise. 

BACKGROUND

Please describe your company and your position there.

I'm the Social Media Specialist at CEFALY, a migraine treatment device company. I work with content and video creation for our organic social networks, as well as assisting with customer inquiries on social media.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebFX?

We needed someone to help with our social media ads, and repurposing blog content for our organic social media pages like Instagram and Facebook.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of our team members previously worked with WebFX at her prior company, and thought they would be great to help with our SEO challenges. That initial project grew into multiple projects, as we appreciated WebFX's efficiency and vast knowledge of the digital world.

Describe the project in detail and walk through the stages of the project.

We had a kick-off meeting with Jess Tygert, where we laid out all of our challenges and what we envisioned our ads to look like with the help of WebFX. From there, Jess began setting up new refreshed creative and has been continuously testing each new creative we bring, and our goals are truly coming to life with the help of her expertise.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 2 team members from WebFX for this specific project, Greg who directed us to Jess.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our conversion rate has improved from 3.3% with our prior agency, to 6% with WebFX. This is a phenomenal place to be for our market and our product.

How effective was the workflow between your team and theirs?

Very effective. Jess always made a point to communicate and follow up on new changes, explain why changes were being made and what was going well and why... as well as jumping on a quick call when necessary, or pre-recording a video overview for us to refer to during our own time.

What did you find most impressive or unique about this company?

WebFX is impressive because they offer help in so many different areas that all tie into digital. It's great to know that if we need to find work for another area, they will most likely have a service and a team to help.

Are there any areas for improvement or something they could have done differently?

Not really. They're great, truly! MarketingCloudFX takes a little getting used to, but overall it's been a seamless and efficient experience.

Star Ratings

Overall rating: 5

They are fantastic to work with.

Quality: 4.5

Quality is always up-to-par with our brand standards.

Cost: 4.5

Very fair for the work provided.

Schedule: 5

They are always flexible with meetings.

Willing to refer: 5

All of my marketing contacts could benefit from WebFX's services.

Please describe your company and your position there.

I am the Creative Services Manager for Plank Enterprises and their subsidiary companies: LPI, LDPI and Pro-Cise. I handle all the graphic design, social media management, marketing materials, tradeshow support, and more for all of the companies.

For what projects/services did your company hire WebFX?

Our website was looking tired and old and was built on a custom CMS platform that produced little to no SEO advantage. The site was clunky and difficult to make edits to from an administrative side of things.

We had very little online presence and our search ranking was worsening year after year. We hired WebFX to design, build and launch a new website on a CMS platform that offers many plug-in options and we continue to work with WebFX for their SEO and content creation support.

How did you select this vendor and what were the deciding factors?

I selected WebFx because of its reputation and for the size of the team of professionals that were available to help. What helped me make the deciding factor was the transparency of the process and the level of customer service that started on day 1.

Describe the project in detail and walk through the stages of the project.

Our project journey started with a few different web calls and discussions of proposals and explanations of services. We then accepted the proposal and we were assigned a project manager who became the single point of contact throughout the project. It was such a great experience having a single contact to route all of our discussions through and manage the timeline.

In addition to the assigned person, WebFX has some excellent cloud-based tools that allowed me to communicate, review content, approve content, and make suggestions along the way. This process was seamless the entire way through to going live with the new website. Post-launch, we were then assigned to a content manager who became our single point of contact for our ongoing SEO and content creation.

Each month we are provided a report indicating how WebFX has helped improve rankings and my contact person holds a web call to walk through the report and answer questions. At no point in time did I ever wonder what they were working on.

How many resources from the vendor's team worked with you, and what were their positions?

I would say from our initial introduction to our current ongoing relationship there have been 4-5 various people. Their positions ranged from sales associate to project manager to SEO strategist and so on.

Can you share any outcomes from the project that demonstrate progress or success?

Right when the project kicked off WebFX started tracking the data of how our old website was performing and has used that data to compare how our new website is currently performing month after month. We have seen steady growth both in page views and lead generation and we have the unique ability to track all of that with some handy built-in tools that WebFX has. Each month our assigned contact walks us through the performance report and shares with us next month's goals.

How effective was the workflow between your team and theirs?

Our workflow was always very effective thanks to the process and systems they have in place. Communication with their team has always been top-notch and all of their team members are very responsive. In addition to the collaboration tools they offer, they were always willing to use and communicate through tools I was comfortable with as well.

What did you find most impressive or unique about this company?

I am impressed by the level of service and communication I have received despite the size of their organization. Additionally, I have grown to really appreciate having a single point of contact to route all of my questions, comments, and concerns through.

Are there any areas for improvement or something they could have done differently?

I honestly don't have much to complain about other than their pricing is a bit on the higher end. They are right in line with others that offer the same services and at the end of the day I feel their rates are justifiable because it is like having an entire digital marketing team in-house but without all the salaries and benefits costs.

Please describe your company and your position there.

I am the Director of Decision Support at Envision Radiology and oversee our Digital Engagement team as well as administer companywide reporting.

For what projects/services did your company hire WebFX?

Upon my arrival to Envision a little over 5 years ago, it was apparent that we were due for a new website appearance and usability upgrade to better our customer experience. We were impressed with the offering by WebFX that spanned from improved feature designs, SEO improvements, and an overall updated UI that modernized our marketing to potential patients and referring physicians.

How did you select this vendor and what were the deciding factors?

The full suite of services beyond just a web UI redesign was huge for us (SEO, patient reviews, and more) and the pricing was very reasonable and scalable for our needs both then and now.

Describe the project in detail and walk through the stages of the project.

After a handful of conversations familiarizing the WebFX team with our website needs, the nature of our imaging business, and the overall culture of our company we were presented with two different design styles for our new website appearance.

They walked us through the functionality of some unique search capabilities which was core for our website in order to provide an optimal patient experience when it came to seeking services and locations that were most convenient to their needs.

Upon finalizing the stylistic design, WebFX translated some content from our old website and also created a significant amount of new content that expanded upon our service offerings and the patient's understanding of each and every offered imaging procedure.

WebFX also aided in recommending 3rd party hosting and security platforms that provided a much snappier and safer experience than what we previously had in place. They executed the changeover and then monitored the new site with great care to ensure minimal downtime was experienced.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with a handful of Wordpress editors, a SEO specialist, and 2 other generalists who triage any website needs or concerns as we bring them to their attention.

Can you share any outcomes from the project that demonstrate progress or success?

WebFX has always done an outstanding job in prioritizing any emergency website needs and have created a user-friendly website design that is both deeply informative and specialized to our many locations across 5 states.

How effective was the workflow between your team and theirs?

Communication and design exchanges between our internal web admin and the WebFX team were very smooth and apparent that a lot of thought was put into preparing a superior work product each time.

What did you find most impressive or unique about this company?

The scope of coverage and willingness to dabble in new areas has been fantastic for us. They remain very flexible and willing to contribute when it comes to taking an idea and making it into reality.

Are there any areas for improvement or something they could have done differently?

Communications were frequent and occasionally with WebFX workers not as familiar with our company when our usual liaisons were not available but this was rare.

Introduce your business and what you do there.

I’m the commercial sales manager at Astro Machine Works, a machine shop.

What challenge were you trying to address with WebFX?

We needed help with website development, SEO, and PPC.

What was the scope of their involvement?

We utilize them for website development and ongoing SEO campaigns. For the most part, they’ve built our website from scratch. We initially had a website, but they took it and did a complete overhaul using WordPress as the platform. Furthermore, we use them for email blast services; they do press releases and content writing. For the SEO part, we conduct keyword research together and rely on them to handle backlinking efforts and blog posting. They’re also helping us manage one of our Google ad campaigns.

What is the team composition?

Over the course of 15 years, we’ve worked with 8–10 people, including their account manager..

How did you come to work with WebFX?

We were at a networking event, during which the CEO of WebFX was one of the keynote speakers. After the event, we stuck up a conversation with them, and that's when our whole relationship started.

What is the status of this engagement?

We started working together in January 2007, and our engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Over the course of 15 years, our business has improved substantially. A lot of that has got to do with our Google search rankings and how people are finding us — we rank first for the different services that we offer. Overall, it's been a very successful partnership.

How did WebFX perform from a project management standpoint?

Their project management style and communication are excellent. They keep us involved every step of the way and are very responsive whenever I have questions. I also get weekly and monthly reports from them and have a monthly conference call.

What did you find most impressive about them?

We’re impressed with their communication and how well they understand our business. They’re also very detail-oriented, and they explain everything very well. We’ve had a very easy relationship with them overall.

Are there any areas they could improve?

I don’t think there’s anything that they need to improve on.

Do you have any advice for potential customers?

Communication with them is key, so don’t be afraid to ask questions.

Please describe your company and your position there.

I am the director of marketing for an information technology service company specializing in healthcare data integration and management.

For what projects/services did your company hire WebFX, and what were your goals?

We hired WebFX to help us improve our search results, increase our domain authority, and generate more site conversions.

How did you select this vendor and what were the deciding factors?

We performed a thorough search of digital marketing agencies and specifically sought companies that had experience in our market segment. After narrowing down the list, we interviewed 3 agencies. It was very apparent that WebFX was the right fit for our needs as they have experience with companies like ours and displayed knowledge about our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

WebFX got started by performing an analysis of our current website, taking note of the underlying platform, amount and type of content currently present. Upon completion of their analysis, they recommended and completed some simple fixes to items that we weren't aware were missing or broken. They were able to identify some new keyword opportunities that we hadn't known previously and also recommended steps to increase our domain authority. We are currently in the process of building content to utilize those keywords and work to increase our DA.

How many people from the vendor's team worked with you, and what were their positions?

We have primarily worked with just 2 people, our Internet Marketing Specialist and Integration Specialist. However, we are aware there are many other people behind the scenes creating content and providing guidance on our campaign.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is still too early to determine results, but it is already apparent that we are on track to achieve the type of results were are seeking. From the processing and tracking tools put in place, we feel confident the conversions will come.

Describe their project management style, including communication tools and timeliness.

The interactions we have had with everyone have been professional with a casual demeanor. Everyone has been very easy going and helpful. One of the selling points that helped convince us to choose WebFX involves their Customer Data Platform. Their portal holds a wealth of information including virtually all communications. From email interactions to each recorded phone meeting, you can easily reference the contact. As for timeliness, responses to inquiries are frequently completed within an hour or two and usually never more than a day.

What did you find most impressive or unique about this company?

The Customer Data Platform has stood out as an impressive feature. The responsiveness and professionalism of everyone I have ever interacted with has been a most positive experience.

Are there any areas for improvement or something they could have done differently?

At this point I can't think of any improvements or changes.

Introduce your business and what you do there.

I’m the marketing manager for a light therapy company, and we offer solutions for pain relief and skin care as well as anti-aging and acne treatment.

What challenge were you trying to address with WebFX?

WebFX is currently helping us with our SEO, PPC, social advertising, and conversion rate optimization (CRO).

What was the scope of their involvement?

We didn’t have a strong all-around strategy when we started working with them, so we provided WebFX with access to our website, our Google Analytics, and the data that we’ve gathered from our previous marketing partners. They also performed their own research to assess our current campaigns and to see what our competitors were doing. From that, they came up with persona mapping and reshaped the user journeys and objectives for the different parts of our marketing funnel. 

In terms of social media advertising, we started on Facebook and Instagram and then expanded to TikTok and Pinterest. Their team continues to do A/B testing with our ads. We ran into a few snags when it came to Facebook; we’re considered by the platform as a medical device business, and as such, aren’t permitted to advertise. However, WebFX was able to resolve this for us.

Apart from that, their team also recovered a few poorly performing videos from our previous campaigns. They worked with the same creatives behind the videos to get them up and running. 

What is the team composition?

They have different account managers for each of the main services they’re providing. I work directly with all four of them. 

How did you come to work with WebFX?

My manager was the one who found them. Though I’m not 100% sure about the reason behind their selection, once I got involved, I became really excited about the partnership for various reasons. For one, they are official partners of Google and Facebook, and only a few companies have that status. I also liked that we would be able to reach out to a direct contact should we have any concerns or issues. 

How much have you invested with them?

We were initially paying a $10,000 monthly retainer, but that has increased a bit since we’ve expanded our services. We’re probably in the ballpark of $80,000, not including the ad spend. 

What is the status of this engagement?

We started working together in October 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

During the early stages of our engagement, we immediately started seeing a lot of activity, engagement, and conversion via Pinterest. That was really exciting. We’ve since been able to fulfill several goals with them:

1. To achieve a 100% reach in the first two years of the project - WebFX has helped us attain 94%–95%.
2. To reach $1.5 million in sales - we’ve achieved 98% of that figure.
3. To gain 500 new subscribers - we’ve gained 328% of that number.

WebFX has also helped us work through certain challenges after our website’s relaunch. Without them, we wouldn’t have been able to bounce back really quickly. By December 2021, they’ve helped bring our organic searches up by 1,646%.

How did WebFX perform from a project management standpoint?

We struggled with previous marketing companies in terms of their communication, understanding of our company, and expertise, but we don’t experience that at all with WebFX. It’s very refreshing how they set the expectations very high but meet — if not exceed — them every time. 

They set deadlines well and constantly let us know what they’ve accomplished and what they’ll be working on next. On top of that, they always seek our feedback and provide recommendations to improve our current performance. They’re very quick to pivot a campaign when it’s not performing well.

I believe they have their own project management system, but we mostly correspond through email. We also hold monthly and ad-hoc meetings. Their communication is stellar, and they always try to respond within 48 hours.

What did you find most impressive about them?

They have a ton of different services, and they’re extremely knowledgeable. The fact that they’re official Facebook and Google partners has been key to the success of our campaigns. 

We appreciate how they try to understand not just our company but also our goals. We’re very pleased with the partnership, and it’s a great experience overall.

Are there any areas they could improve?

We did have some issues with one of their account managers. Everyone else was very communicative, but I had a hard time contacting and getting updates from this particular person. They’ve since switched her out, though, and the new account manager has been very good at keeping us in the loop. 

Do you have any advice for potential customers?

Discuss and set expectations well on your side so that everybody is on the same page. 

Please describe your company and your position there.

I am the Marketing Coordinator and Designer for a packaging company. Since 1977, our company has been committed to partnering with our customers for mutual success and growth. We accomplish this by providing quality products, innovative solutions, excellent customer service, experienced equipment specialists, custom box and packaging solutions and a team of dedicated professionals.

For what projects/services did your company hire WebFX, and what were your goals?

We wanted to improve our SEO, begin PPC campaigns and build out content on our website. We are hoping to rank higher, attract more customers to our website and correctly target customers.

How did you select this vendor and what were the deciding factors?

I did extensive research online and also interviewed 3 companies, including WebFX. WebFX had everything we needed and their customer service is a great bonus.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

WebFX took the lead in adding valuable keywords, creating Google Ads, adding backlinks, writing content for our website, and even improving the design on some of our website pages.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a Web Strategist Consultant for the first phase and then we have been working with one of their awesome Internet Marketing Specialist ever since.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since implementing the SEO efforts, we're ranking higher and our website traffic has increased. We have also gained many valuable leads from the PPC campaigns they built.

Describe their project management style, including communication tools and timeliness.

They have never missed a deadline or meeting. Their response is quick to any question or concern. They are always so knowledgable and have no problem teaching you things you might not understand as well as they do.

What did you find most impressive or unique about this company?

Their overall knowledge is what stands out to me. They also have very personable employees which makes you feel like they are part of your team and not some company you just hired.

Are there any areas for improvement or something they could have done differently?

I can honestly say WebFX covers all bases and they have done everything correctly.

Please describe your company and your position there.

I am the marketing Director for a large Spine, Ortho & Neuro group in NY.

For what projects/services did your company hire WebFX?

Our Website was developed a while ago. It was not patient facing, UX was difficult, lacked clear organization, and was not very mobile friendly. Not being mobile friendly was huge problem since over 65% of our visits to our site come from mobile devices The old website was also only in one language and did not meet ADA compliance.

How did you select this vendor and what were the deciding factors?

We interviewed several large companies. Many lock you into a Long term contract so that the cost upfront is low, but they give you a templated website and you do not own it in long run. Web FX creates a site on WordPress and that gives us much more flexibility and ability to make quick changes. In addition they are able to create content to sync up with our Adwords campaigns.

Describe the project in detail and walk through the stages of the project.

I was assigned a project manager and after several discovery calls we had a plan in place. The rest was easy. Selecting style, look and feel and then we moved on to content. I was given a staging site that has a tool in place for any comments or edit recommendations. The process has been extremely organized and I have been kept informed during every step of the process. Web FX has made me look great in front of my leadership team.

How many resources from the vendor's team worked with you, and what were their positions?

They had a entre design team in place in addition to my project manager and my day to day Marketing Manager. I honestly could not ask for a better team. Very professional, knowledgeable and patient (this was the first time I was handling a project like this!)

Can you share any outcomes from the project that demonstrate progress or success?

Once my staging site was built, I got feedback from several people that were not employees. I let them navigate on desktop and mobile and they had great feedback. All was positive. I also asked key employees and the best feedback was "now that I see the new site, I see how bad our old site really was!"

How effective was the workflow between your team and theirs?

My project manager was and Marketing expert form WebFX were amazing! My heroes! Very organized, amazing with communicating and I could always turn to an updated dashboard as well. Any delays form original launch date were on my end not theirs.

What did you find most impressive or unique about this company?

Their wealth of knowledge in this space was impressive. Recommendations on content aligning with my SEO all made absolute sense!

Are there any areas for improvement or something they could have done differently?

Web FX has highly trained employees so I see very little room for improvement

Introduce your business and what you do there.

We are a heavy equipment dealer in California. My title is marketing specialist. I handle all website maintenance, flyer and brochures, special projects, and events.

What challenge were you trying to address with WebFX?

WebFX designed our website 5 years earlier and we were looking for an update, incorporating more of a trendy design with current technology.

What was the scope of their involvement?

WebFX provided several new design layout options, and adjusted them after receiving feedback from our senior team. Once approved, WebFX handled the migration of all our content from the old site to the new, along with some additional edits along the way.

What is the team dynamic?

We worked with Amanda as our WebFX lead. We had two additional WebFX staffers assisting with any edits or issues during the process.

How did you come to work with WebFX?

Previous experience with WebFX made them an easy choice to relaunch our website. Not only has our relationship with them been great over the last 5 years, but the product and service we get from them also makes our company stand out.

How much have you invested with them?

$100,000 +

What is the status of this engagement?

We are currently in a monthly maintenance contract with WebFX that provides assistance on our website when something is beyond our skill set, in addition to SEO support and any additional requests that may pop up.

How did your relationship with the vendor evolve?

We have a fantastic relationship with WebFX and our project management lead, Amanda. I try to make as many edits to the site as possible on my own. If I come across something I can’t do on my own, Amanda is always there to help me problem solve (or to take care of it if we are in a hurry). Amanda is also a great sounding board when I need to think through something outloud.

How did WebFX address the challenges that arose?

Seamlessly. We had a lot of content. Some which was critical to the new site and some we needed to purge. If anything feel into the wrong category, WebFX was quick to troubleshoot and get us back on track.

Describe the impact this engagement has had on your business.

Everyone is happy with the new site, from senior leads to the employees. It’s updated, it’s current, it’s fresh. With each relaunch we want to make the online experience better for our customers. WebFX helps us make that happen.

How was project management handled?

Online & very easily.

Is there anything that the vendor did well or that you would consider a strength?

Communication with the other WebFX teams members and then back to us was great. The online editing portal made it super easy and no one even noticed the time difference.

In what specific areas can they improve?

None, our team was fantastic.

What advice do you have for clients with similar needs to yours?

Trust WebFX. And if you have questions, they will take the time to explain everything, in a way everyone can understand.

This review was published on November 26, 2018.

Coco McWade

Marketing Specialist, Quinn Company - CAT

Construction

201-500 Employees

City of Industry, California

$10,000 to $49,999

Jul 2016 - Nov 2016

Project summary:

WebFX coordinated a retailer’s website redesign by transferring content to a WordPress platform. They prioritized mobile friendliness, interactive elements, and modern graphics.

Feedback summary:

The redesign received positive reviews from ownership and customers alike thanks to a more mature and professional layout. The WebFX team remained attentive and helpful through the engagement and during an ongoing service agreement. Future clients can expect a communicative and reliable partner.

BACKGROUND

Introduce your business and what you do there.

I am the marketing specialist at Quinn Company. We sell new and used Caterpillar construction equipment, and we also service it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebFX?

Our website had not been updated at all for 11 years. We hired WebFX to design an entirely new site. We have also had a maintenance agreement with them ever since.

SOLUTION

What was the scope of their involvement?

We relied on WebFX to make our site more interactive and mobile-friendly. We also transferred the site to a WordPress platform.

What is the team composition?

We’ve primarily worked with Amanda (Senior Internet Marketing Consultant, WebFX).

How did you come to work with WebFX?

Caterpillar is very selective of the vendors it chooses. WebFX set up our original site, and they were one of three companies that WebFX authorized us to use.

How much have you invested with them?

We spent about $35,000 on the redesign.

What is the status of this engagement?

The website’s redesign took place from July–November 2016, but we have an ongoing service agreement with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our owners were very pleased with the upgrades. They loved the way it looks. Further, we believe the new site casts us in a more professional light. When customers would visit our old site, they saw how outdated it was, and that reflected poorly on us. We are much more of a legitimate entity now.

How did WebFX perform from a project management standpoint?

WebFX always respected our sense of urgency with making quick changes and completing this project. Since the launch, I still attend WordPress meetups and call Amanda afterward talking about features I’d like to implement. She has always been willing to facilitate those updates.

What did you find most impressive about them?

Amanda has taken the time to help me learn how to manage the site on my own, which I have appreciated, but there are still times when I require outside assistance. In those cases, the WebFX team is always helpful.

Are there any areas they could improve?

No. We’ve had excellent communication at all times. We’ve been quite happy.

Do you have any advice for potential customers?

It’s OK to not know exactly what you want. WebFX is well-equipped to help you navigate what is appropriate for your business.

Star Ratings

Overall Rating: 5

Quality: 5

Cost: 4.5

Schedule: 5

Willing to refer: 5