WebDesk Solution

Introduce your business and what you do there.

I’m the e-commerce director of a home decor company.

What challenge were you trying to address with WebDesk Solution?

We were looking for a custom solution for one of our websites. We also hired them to do two more websites.

What was the scope of their involvement?

They built all of our websites on Shopify and built a custom solution to work with it.

What is the team composition?

We work with 5–6 people from their team, including sales representatives, lead developers, designers, and a project manager.

How did you come to work with WebDesk Solution?

I found them on Upwork.

How much have you invested with them?

We’ve spent over $25,000.

What is the status of this engagement?

We started working together in February 2020, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The project was a bit delayed, but it all worked itself out in the end. They’ve met all of my requirements.

How did WebDesk Solution perform from a project management standpoint?

We communicate via phone, email, and Skype. We also use Podium for project management.

What did you find most impressive about them?

They do what they say they will. A lot of developers claim they can do something that they can’t. That’s not the case with them.

Are there any areas they could improve?

No, they’re very responsive. If there’s a problem, it’s always solved.

Do you have any advice for potential customers?

They’re a good company which is why we hired them to build two more sites.

Introduce your business and what you do there.

I’m the COO of Klik Deals.

What challenge were you trying to address with WebDesk Solutions?

We needed our app developed. The app is for clipping coupons.

What was the scope of their involvement?

The team at WebDesk Solutions provided mockups and created the application. One is for customers, and the other is for vendors. They made the backend easily accessible to us for making changes.

What is the team composition?

We worked with John (President), a salesperson, and a developer.

How did you come to work with WebDesk Solutions?

They were referred by friends that had worked with them.

How much have you invested with them?

We spent a little over $25,000.

What is the status of this engagement?

We worked together from October 2019–October 2020.

What evidence can you share that demonstrates the impact of the engagement?

WebDesk Solutions did good work within the tight timeline we had.

How did WebDesk Solutions perform from a project management standpoint?

We used Centric. They met deadlines well. We communicated through Google Meet.

What did you find most impressive about them?

Their professional team contributed great solutions, especially when we weren’t sure what we needed.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

They’ll deliver what they promise.

Introduce your business and what you do there.

I am the owner and operator of Snowy Owl Cove. We make and sell organic cosmetics.

What challenge were you trying to address with WebDesk Solutions?

I already had a website, but I wanted to implement a new feature, where customers could take a short quiz to give them an idea of their skin type, which would allow them to shop for the products best for their skin.

I contacted WebDesk because I’d had a terrible experience with the vendor I worked with originally.

What was the scope of their involvement?

WebDesk implemented the quiz feature in stages. They set it up in a way so that I could go in and change the questions and answers to my quiz, without being dependent upon them. If a user takes the quiz and doesn’t get a response, I’ll get a notification of their answers, and can input their combination in real time. If anyone comes in with that combination again, they’ll get an answer. We’d already had 600 combinations, and WebDesk came up with another 100 more.

Once they were finished with the quiz, I engaged them to work on my website. They worked on two different areas for me over the course of a couple of years.

The website is a full e-commerce website and it is powered by Volusion. It operates at a very complex level, in the sense that anything that has been imagined has been done as far as the background tools and the dashboard.

Generally, I could send them a picture and they, in turn, will show me several different looks of what I asked for that I might want to consider. There will maybe be about five different choices, and I’ll also be able to do a blend of two of those.

What is the team composition?

There are about four people working on the project. There were two other people in the background working on things, and I had two main contacts.

How did you come to work with WebDesk Solutions?

They did everything that I needed them to do and then told me where I was going wrong in my thoughts which was great.

How much have you invested in them?

I would say the cost is just shy of $10,000. They have a maintenance plan that I am going to take full advantage of. The best part of the retainer is that they don’t just limit it to investigating problems, so I can walk away from it and not worry about it.

What is the status of this engagement?

I started with them in August 2018. They’ve done four different phases because each area requires a certain amount of time.

What evidence can you share that demonstrates the impact of the engagement?

I keep going back to WebDesk because they’ve been able to do anything I ask. They didn’t just promise they can do it, they actually did it, so I’m quite happy. They don’t promise things that they can’t deliver on.

I trust them on my site; they know their way around it, and they can implement changes without disrupting anything else. Once, when I came across an issue with skin quiz after my server updated, WebDesk investigated and solved the problem at no extra cost to me. They even implemented some safeguard code, so if a change occurred again, I would be immediately notified. 

How did WebDesk Solutions perform from a project management standpoint?

At the beginning of the engagement, there was a bit of a language barrier, so we decided to type to each other to communicate. Typing out what we wanted helped us understand everything instantly. 

I’ve been very pleased with their ability to listen, which is why I went back to them. They read my emails line by line and answer any questions I have. Once I make contact with them, they have a Podio system that tracks everything and keeps me in the loop.

Throughout the project, the team has prioritized my project as though it’s their only responsibility. I get daily updates, and in terms of time frame, they work very quickly, without sacrificing accuracy.

What did you find most impressive about them?

They understand what I want as a customer. WebDesk really heard what I wanted and sent options back to me to make sure that we were on the same page, and they also let me know when what I was asking for wasn’t realistic or didn’t make sense. 

Once we were clear about what the customer wanted, they gave me what I wanted and then some. They didn’t try to hear it through their own mind and translate it differently. They heard what I wanted and delivered what I wanted.

Are there any areas they could improve?

I can’t think of anything. We were in a different time zone, but it didn’t feel like it. I have nothing to complain about. 

Do you have any advice for potential customers?

You can trust WebDesk. They have done exactly what they said they would do. You can trust them with your project, to work on your site, and to deliver when they say they are going to deliver.

Please describe your company and your position there.

I'm a managing partner at an app portfolio company.

For what projects/services did your company hire WebDesk Solution, and what were your goals?

We hired WebDesk solution to provide ongoing maintenance for apps in our portfolio. In addition, they helped us build one project form scratch.

How did you select this vendor and what were the deciding factors?

Great communication and very professional.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and developed one application from scratch.

How many people from the vendor's team worked with you, and what were their positions?

2 people. Project manager and developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch quickly within a tight timeline.

Describe their project management style, including communication tools and timeliness.

Team used Podio to communicate and is available on Skype.

What did you find most impressive or unique about this company?

Their project manager was great and they were quick to resolve issues.

Are there any areas for improvement or something they could have done differently?

None.