WebCitz, LLC

Introduce your business and what you do there.

I’m the marketing manager for a distributor and fabricator of polycarbonate and PVC liner panels for the building and construction market. 

What challenge were you trying to address with WebCitz, LLC?

We hired WebCitz to help us with two of our websites. They helped us build our e-commerce website, and they redesigned our informational website. For context, they took over the development of the e-commerce site from another vendor; our relationship with that previous vendor fell through.

What was the scope of their involvement?

For the e-commerce website, WebCitz helped us migrate it from Magento to WordPress. Our goal was to make things easier in terms of quickly making updates. The team also worked behind the scenes to help me when I couldn’t do something on the admin panel. They also took care of larger issues that came up. 

Meanwhile, for our general informational website, WebCitz used a template. They set up its WordPress theme and its hosting. As we built the site, they were there to answer my questions about it and to provide us with their technical knowledge. 

At present, WebCitz continues to help me make quick updates to our products and websites. Our company faces many changes, and implementing such changes quickly helps our sales team. 

What is the team composition?

I’ve worked with David (Owner), Drew (Web Designer), and Jake (Programmer & Account Manager). 

How did you come to work with WebCitz, LLC?

I started working with WebCitz when I took over the management of our e-commerce site from another person who left our company. Meanwhile, I was working with another company for the general informational website and enjoyed it. As a result, when I was ready to redesign it, I moved the hosting and redesign tasks over to WebCitz. 

What is the status of this engagement?

We’ve been working with them since July 2015, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The redesign of one of the websites has been finished recently, and we’ve received highly positive feedback. It’s easier to navigate, and the product information is more centralized — the site definitely has a more responsive layout.  

The same goes for our e-commerce site; we also get plenty of compliments about how easy it is to find everything on it. Overall, our customers like to use the websites. In fact, we’ve received comments that they go to our website more than they go to other manufacturers; they can more easily find technical data or product specifications on our platforms. 

How did WebCitz, LLC perform from a project management standpoint?

WebCitz has managed the project well. They’re timely and get back to us with updates whenever they complete something or if they run into issues. I appreciate that they always keep me in the loop. To communicate, we use emails and phone calls. 

What did you find most impressive about them?

Their responsiveness to issues is impressive. The team does everything in their power to correct an issue in a timely fashion. On top of that, WebCitz is highly flexible and listens to my needs. 

Moreover, their team members are friendly and easy to work with — I’ve had a good experience talking to every one of them. they can explain technical things in an understandable way. They help me understand the updates they do, so I can relay the information to my team. I can also count on them to come up with more than one solution to issues that come up. 

Are there any areas they could improve?

No, there aren’t any. We do need to improve some things, but those things don’t have anything to do with WebCitz.

Do you have any advice for potential customers?

List down what you want in the project, know your own skill sets, and sit down with the WebCitz team — lay everything out for them. They’re flexible and can accommodate however you want to work; they can either build the whole website for you or serve as a partner while you build the website yourself.  

Introduce your business and what you do there.

I’m the president of a universal waste recycling company.

What challenge were you trying to address with WebCitz, LLC?

We needed someone to help us build an online store.

What was the scope of their involvement?

WebCitz was hired to provide us with e-commerce development and implement modern store functionalities.

They first looked at our old website and utilized the information they found to create new wireframes and mockups. They then sent links to other websites they’d designed so we can decide on the format we wanted to use.

We’re currently building a taxation feature on the platform to make sure taxes are accomplished accurately and appropriately.

What is the team composition?

We’re mainly in contact with the general manager and their web designers.

How did you come to work with WebCitz, LLC?

We came across their company through online research, and we decided to hire them based on their design capabilities, customer service, and competitive pricing.

How much have you invested with them?

I believe we’ve spent $3,500–$4,000 so far.

What is the status of this engagement?

Our ongoing partnership started in January 2019.

What evidence can you share that demonstrates the impact of the engagement?

WebCitz is a solid company that has done everything we’ve asked them to do. They respond to our issues and concerns quickly, and they’re very proactive in offering us additional services and support.

How did WebCitz, LLC perform from a project management standpoint?

Their project management has been great overall. There was a gap in their service one time, but they immediately corrected it so I would highly recommend them to anyone else without a doubt.

Our communication is mostly done through the phone.

What did you find most impressive about them?

We’re impressed with how they’re able to present their organization in a professional manner.

Are there any areas they could improve?

So far, they’ve helped us out with our needs so I don’t have any complaints about their services.

Do you have any advice for potential customers?

WebCitz is a company that we’ve been utilizing since 2019. They’re a responsive company with good products and services at a good price, and we’ve been extremely happy with their outputs.

I don’t think you can go wrong with what they can offer, so I advise you to hire them.

Introduce your business and what you do there.

I’m a freelancer in my local area. I do websites and social media.

What challenge were you trying to address with WebCitz, LLC?

I was early in my IT career and wanted to start developing websites. 

What was the scope of their involvement?

I started working with WebCitz, LLC when I started my freelancing business. Dave (Owner, WebCitz LLC) set me up with a cPanel server and taught me how to use it. 

Our work together is on and off. Dave gives me insights on how to work with my customers and provides suggestions on trying different things. I try to do things on my own, but if a challenge comes up or I don’t know how to use a certain program on the server, I just reach out to Dave, and he gets back to me right away.

What is the team composition?

I just work with Dave.

How much have you invested with them?

I’ve spent around $10,000.

What is the status of this engagement?

We began working together in 2008, and I’ve been with them ever since.

What evidence can you share that demonstrates the impact of the engagement?

My server has been solid and fast, and it’s worked well for me. Dave is a good source to go to if I have any questions. Dave and his crew make the experience very easy and are always responsive. I don’t see that in today’s industry very much; I hear from friends and see in forums that their service providers are unresponsive or hard to understand. WebCitz, LLC gives me the answers that I need, and if I don’t understand, they provide more information. 

The biggest struggle is changing servers because people don’t want to lose anything or find that it’s incompatible. WebCitz, LLC is always on top of updates, so our stuff works really well. I’ve been with them for over ten years, and my servers haven’t gone down more than 3–4 times. The longevity of that is just amazing.

How did WebCitz, LLC perform from a project management standpoint?

We typically communicate via phone, email, and support tickets. They act like a small business in how they treat their clients; you can reach out, and they’ll get right back to you. 

What did you find most impressive about them?

I’ll never change service providers. The biggest thing about Dave and WebCitz, LLC is that they’re very responsive. They get back to me right away or try to, depending on their workload.

Are there any areas they could improve?

I don't think so.

Any advice for potential customers?

Have a little patience in working with them while they set up your site, and you’ll have a great relationship with them. 

Introduce your business and what you do there.

I’m the owner of SRVC Electric Motors, an electrical apparatus website. We deal primarily with electric motors, gear reducers, pumps, and things of similar nature.

What challenge were you trying to address with WebCitz, LLC?

After our website designer retired, our platform was in a state of disarray. We lost a few of the key features on the website and the functionalities that we had were deteriorating by the day. As a result, we reached out to WebCitz, LLC to help us.

What was the scope of their involvement?

The WebCitz, LLC team helped us fix our existing website, including enabling our shopping cart to work properly. They had a lot of staff that had unique talents in different areas of web development, and all of them supported our project because we needed to change many things. We also required the assistance of their IT department. They completed everything that needed to be done, but they continue to be available to help us if we’re faced with technical issues.

What is the team composition?

Around six people worked on our project.

How did you come to work with WebCitz, LLC?

We spoke with a couple of local website developers regarding some of the site's issues, and we also reached out to a couple of companies online. One day, we were on the west side of Michigan and we happened to see a van that had WebCitz, LLC’s logo on it. After that, we searched them on Google, and when we spoke to them, they gave us a sense of comfort that they knew exactly what needed to be repaired on our platform. 

How much have you invested with them?

We spent $2,800.

What is the status of this engagement?

We worked together from June–August 2021.

What evidence can you share that demonstrates the impact of the engagement? 

It would’ve been more substantial if we rebuilt the website, but we were amazed that the team was able to salvage our platform and utilize it. On top of that, our sales increased because the shopping cart and contact form became functional. Overall, their team effort was impressive, and they didn’t make us feel overwhelmed with technical issues.

How did WebCitz, LLC perform from a project management standpoint?

WebCitz, LLC was professional, and we were in constant communication with each other. They were transparent with every process of repair that they were implementing. They had strong coordination skills, and they were always prompt with their responses. We communicated 90% of the time through email and 10% through phone calls. Above all, their price quote was incomparable with prices we received from other vendors.

What did you find most impressive about them?

They were very keen on explaining what our problems were, and they ensured that we understood what they were going to do to implement to fix things. They were genuinely caring and courteous, and in this day and age, it was unbelievable to work with a team like them.

Are there any areas they could improve?

No. My experience couldn’t have been better. There was absolutely nothing to improve.

Do you have any advice for potential customers?

If you don’t know how to fix your website, reach out to WebCitz, LLC.

Introduce your business and what you do there.

I’m the president of an online pharmaceutical company. We work with thousands of pharmacies across the country, and we give orders to our partner wholesalers. 

What challenge were you trying to address with WebCitz, LLC?

When we first engaged WebCitz, we needed them to update our old website. After that, they developed a brand new site for us. 

What was the scope of their involvement?

Over the last couple of years, WebCitz developed a brand new website for us. I was in talks with them every day for a year during that project. Meanwhile, they built the website in a way that allowed our store partners to place orders online. They also worked on its design, logo, and color schemes. After we gained customers, the WebCitz team helped us move into our own server. That way, we had enough speed and size to handle the orders and products properly. 

Moreover, their resources looked into solutions and options that we might want to use. The biggest aspect they had to work on was making the website user-friendly and fast enough despite the number of products placed on it. I wrote most of the site’s content, but they helped me with the wording of the content. They looked at other companies similar to us to see if we could derive any ideas from them. 

At present, WebCitz continues to make changes to the website to ensure that it’s easy to use and that we stay with the times. The team provides me with wireframes and has launched a cache site, where I can see the changes they’re making before they implement them on the website. They’ve also helped us with some of our email-related needs. 

What is the team composition?

I work with Corey (Sales & Service Officer) and Jake (Programmer). Jake has been my day-to-day point of contact for a few years now. 

How did you come to work with WebCitz, LLC?

I searched online for companies who could help us build our website. I reached out to a few of them, and WebCitz was the team that answered right away when I called them. They told me the things they would do for the project, and we started working together. 

How much have you invested with them?

We’ve invested around $300,000 or higher in their services. 

What is the status of this engagement?

We started working together in January 2014, and the partnership is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Eight years ago, our website was simply an informational one — now, it generates somewhere between $1.5 million–$2 million per month.

Anecdotally, WebCitz does what they promise to do. In this day and age, it’s hard to find a company like that. Moreover, if something isn’t working correctly, I can call them even on a Saturday or a Sunday. They always answer and take care of the problem for me. They’re a refreshing team that truly cares about the people that work with them. 

How did WebCitz, LLC perform from a project management standpoint?

They’re with me every step of the way. They tell me what’s going on and how long it takes to send me updates. Overall, the WebCitz team keeps me informed about how long things are going to take and when things are going to be done. To communicate, we occasionally use emails. However, since I’m impatient, we have a lot of phone calls — they always answer me whether I call them five times a day or once a week. 

What did you find most impressive about them?

Their distinguishing qualities are their attention to detail and their willingness to ensure that I know what they’re doing all the time. On top of that, they seem to truly care about me. Over the years, they’ve gotten bigger and hired a lot more people. Still, they do a great job of making me feel like I’m the only customer they have. 

Are there any areas they could improve?

No, there aren’t any. I don’t have any complaints about them. We’re a small company, and they’re essentially our IT team. 

Do you have any advice for potential customers?

If you’re looking for an IT company to do any website project, don’t hesitate to ask them questions. Keep calling them and giving your requests — they honestly don’t mind. They won’t make you feel you’re bothering them no matter how many times you reach out to them.

Introduce your business and what you do there.

I’m the marketing director for a holding company that owns multiple corporations.

What challenge were you trying to address with WebCitz, LLC?

We asked WebCitz, LLC to rebuild some websites for us to improve the speed and functionality of our platforms.

What was the scope of their involvement?

The main thing their team did for us was to rebuild some of our landing pages. We asked them to take our landing pages out of the website builder that a previous vendor used. After that, they rebuilt the landing pages using Plain HTML to improve the speed of those pages. The WebCitz, LLC team continues to work for us.

What is the team composition?

I’ve only interacted with 1–2 people, including David (Owner). However, there might be more people working on their side.

How did you come to work with WebCitz, LLC?

I found Webcitz, LLC through Google, and the fact that they came up high in the search results indicated that they were good at what they do. I also had a couple of good conversations with them prior to our engagement. Overall, they seemed like they’d be able to effectively do what we wanted.

How much have you invested with them?

We’ve spent $10,000.

What is the status of this engagement?

We began working together in December 2021, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

After they rebuilt our landing pages, our PageSpeed Insights (PSI) score jumped from 28 to 76, which shows that the speed of our web pages dramatically improved because of their work. On top of that, they’re very quick and efficient.

How did WebCitz, LLC perform from a project management standpoint?

They have a good project management process although there isn't a lot of heavy project management involved in our projects. We communicate through emails and phone calls. Overall, I have nothing but positive things to say about them.

What did you find most impressive about them?

Every interaction I’ve had with them has been great. They really care about our project’s results. Above all, we trust the insights that they share with us.

Are there any areas they could improve?

I can’t really think of anything they can improve. They’ve done everything we’ve asked.

Do you have any advice for potential customers?

Give them full information upfront and allow them to help you utilize their expertise.

Introduce your business and what you do there.

I’m the CEO and owner of GRAINSIGHT, and we manufacture a remote green bin monitoring and control app. 

What challenge were you trying to address with WebCitz, LLC?

We previously had a vendor hosting our website, but some issues arose with our platform. The problems were beyond my level of expertise, and the hosting company was also unresponsive. I was looking for someone to help me resolve my site’s issues.

What was the scope of their involvement?

Initially, I hired WebCitz to resolve my site’s issue. They analyzed the problem, quickly found it, and immediately implemented a fix. Since then, they’ve become my go-to partner whenever I have issues with my website, which is built on Joomla. Notably, they updated my website design and made it more modern-looking. 

WebCitz is currently providing us with web hosting and maintenance services. They also troubleshoot any issues that arise on my site and ensure it’s properly backed up. 

What is the team composition?

I’ve worked with David (Owner) and one other resource. 

How did you come to work with WebCitz, LLC?

I searched for web developers online. I spoke with several vendors, and through elimination, I ended up with WebCitz. I talked to David, and he assured me that their team could resolve my issues. I chose to work with them because they were responsive. 

How much have you invested with them?

I’ve spent $2,000.

What is the status of this engagement?

We’ve started working together in March 2019, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Since WebCitz has taken over my site’s hosting, the problems have been minimal. My site works as intended, and it keeps on running. They seem very knowledgeable, and they’re not surprised by our problems. They’re competent enough to resolve my site’s issues immediately.

WebCitz has successfully located my site’s issue and resolved it promptly. Since then, they’ve never failed to solve problems on my website.

How did WebCitz, LLC perform from a project management standpoint?

WebCitz is excellent at project management. We communicate through email and phone calls. They’ve been responsive whenever I have concerns. Additionally, I get along with their team — they have a good personality and are helpful and friendly. Their pricing is also reasonable, and it’s half the price of my previous hosting provider. 

What did you find most impressive about them?

WebCitz’s expertise and responsiveness are impressive. I’ve tried many vendors, but they haven’t solved my problems.

Are there any areas they could improve?

I can’t think of anything. They’ve done everything I hoped for and expected. 

Do you have any advice for potential customers?

Hire them, and get them to work on your website. You won’t have any problems with their team. Communicate with them, and ensure they know what you want. 

Please describe your company and your position there.

Our business name is Downtowne Dental Group of Appleton, LTD and I am the Office Administrator.

For what projects/services did your company hire WebCitz, LLC?

We hired WebCitz, LLC to help us design and create a new, updated website for our dental practice. After meeting with their team, we realized WebCitz, LLC had so much more to offer, they not only designed and created our website, they hosted it as well, and offer photography and videography services as well, and they helped us with our domain and email setups.

How did you select this vendor and what were the deciding factors?

We heard about WebCitz, LLC through a family member and after meeting with part of their team, decided WebCitz was a great fit for us. They are extremely knowledgeable, friendly, and thoroughly & clearly explained everything to us, took the time to go over every step of designing, creating & hosting a beautiful website for us. They explained how important a good website is and how they can make our website standout and be recognized, and easily accessible. And they are very reasonably priced, we saved a lot of money compared to the previous company we worked with for our old website and hosting.

Describe the project in detail and walk through the stages of the project.

After a series of meetings and discussing our goals, they came up with some fabulous designs for our main page, color theme, content and important pages to follow. They helped with page layout, photo layouts, and content layout, and great tips for creating an "eye catching" website.

How many resources from the vendor's team worked with you, and what were their positions?

I think everyone in their company had helped with different aspects of creating our website.

Can you share any outcomes from the project that demonstrate progress or success?

The final result of our website was fabulous! We constantly receive positive feedback and compliments about our website and design, even after several years! Patients have commented often on how user friendly, patient friendly our website is and how easy it is to navigate through it and find what they are looking for.

How effective was the workflow between your team and theirs?

WebCitz's team was fantastic to work with throughout the entire project. They had such wonderful ideas and feedback for us, and guided us on what they felt would work well for us and be the most effective for our business. They responded quickly whenever we had questions or needed help.

What did you find most impressive or unique about this company?

They are very knowledgeable and passionate about their work, and it shows. We appreciated their expertise and advice. They had wonderful suggestions and ideas for our website.

Are there any areas for improvement or something they could have done differently?

I can't really think of any areas of improvement. They made it very easy to communicate back and forth with.

Please describe your company and your position there.

I am the Education and Communication Coordinator for the Oshkosh Area Humane Society. We are a Nonprofit animal shelter and humane society. We provide numerous services to our community in addition to rescuing and saving companion animals.

For what projects/services did your company hire WebCitz, LLC?

None of our staff had the skills or time to build a website let alone create one that was pleasing to the eye and easy for the public to navigate. We needed a website needing minimal upkeep on our end but at the same time keep up with changes in technology.

How did you select this vendor and what were the deciding factors?

We wanted to work with a local company, a company where we could get to know the people working there and they could get to know us and better understand our needs and meet those needs without breaking the bank.

Describe the project in detail and walk through the stages of the project.

We sat down together to discuss what we liked about our previous website: what worked and what didn't. WebCitz made suggestions on how we could improve the look and content of our site to draw more people in and keep it user friendly. Through the entire process OAHS was kept abreast with the many changes that were being made and how they would work to our advantage.

How many resources from the vendor's team worked with you, and what were their positions?

At the time I believe there were 2 key people that worked on the project. We liked that we were working with the same people though out the project and not getting confused with too many options. They focused on what we needed most to make our site beneficial and effective.

Can you share any outcomes from the project that demonstrate progress or success?

OAHS has received many compliments from our donors and website visitors about how easy our site is to navigate and find the information they are looking for.

How effective was the workflow between your team and theirs?

Communication was good. There was a lot of back and forth to make sure the end product was what we wanted. There were times we didn't understand how something would work to our advantage and needed more discussion but doing so made sure we got everything we wanted and needed.

What did you find most impressive or unique about this company?

When we have questions or concerns they get back to us in a timely fashion. If we feel something needs immediate attention they are on it. Their staff is always personable and patient, explaining things we don't understand in a simpler way. We know they are there to help us.

Are there any areas for improvement or something they could have done differently?

Overall, we have been very satisfied with our working relationship with WebCitz. Any complaints we may have would be minuscule compared to the overall great service we receive from them.

Please describe your company and your position there.

I'm the onsite IT and Practice Manager at a larger Veterinary Clinic. We have multiple locations in our area, as well as multiple competitors.

For what projects/services did your company hire WebCitz, LLC, and what were your goals?

Originally the focus was on our website and hosting of the website. They did a great job getting that up and going and things have just continued by using their service for our digital marketing as well as to improve our SEO. Our main goals were simply to get a clean, but easily updateable website as well as improve where we showed up when searching for veterinary clinics in our area.

How did you select this vendor and what were the deciding factors?

We looked at multiple different companies that would provide this, in our area. We wanted to be sure to keep it local, to not only support a local business, but to have someone that understood our geographic area. After talking to companies, Webcitz was the easy choice.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Our relationship with Webcitz goes back quite a ways, so being able to accurately tell you the early project details and such, would not be possible. However, when creating the website, and maintaining it, they have been very amicable to doing what we want. If they think it appropriate, they will make suggestions, but they aren't out to just "do it their way".

Initially they did fact finding with us, to see what it was that we were looking for and have continuously helped us change or maintain, ever since. As for the SEO, we just told them what we were looking for and they work on that, continuously giving us updates on what our funds are spent on, as well as an extremely detailed monthly report.

How many resources from the vendor's team worked with you, and what were their positions?

I've worked with their General Manager, who is always quick to help out, multiple marketing personnel, multiple Developers, and an administrative assistant. All on the staff are extremely helpful and they respond quickly and try to accommodate, if within their abilities.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As to the outcome of the website, it has been rock solid. It is built in a way that I can edit things as need be, including adding new pages, changing entire layouts, importing images, etc. The monthly marketing reports we receive, allow me to see our SEO on a regular basis, where we rank in relation to other clinics in our area, and we are always at the top.

How effective was the workflow between your team and theirs?

This will be very similar to my answer about the personnel I worked with, but their team is very easy to work with. In all our years working with them, I've never met one abrasive or dismissal person.

What did you find most impressive or unique about this company?

I really like that they all know what they are doing. I've never worked with anyone there who seemed unsure of what to do or made mistakes in our part. They are very forthcoming with information regarding where our marketing funds are spent and what we are getting for those funds. And again, having a general manager so willing to take your call or respond to your email, is fantastic.

Are there any areas for improvement or something they could have done differently?

At this point, there is nothing that comes to mind. I've been very happy with all of the services they've provided.