What evidence can you share that demonstrates the impact of the engagement?
Our clients are very happy with the functionality of our sites. The way they’ve developed the mobile view, in particular, is very intuitive.
Working with them has saved us the hassle of hiring full-time staff to handle our front end development. They created a very flexible solution that will let us outsource other development in the future without a bottleneck building up. It’s cut down our workload, especially since they have better expertise in WordPress. They’re also able to troubleshoot for us when things go wrong.
How did WebbyMonks perform from a project management standpoint?
They’ve integrated well within our operations, but they need a lot of oversight in order to return optimal results. That said, they’re very happy to make adjustments when we need them and they turn around edits within a day or two.
We generally keep in touch via email and Skype.
What did you find most impressive about them?
The developers are friendly and come up with solutions for anything we design.
Are there any areas they could improve?
We have quite exacting standards, and at first, we didn’t get matched to engineers who’d deliver the quality we wanted. Some templates would come back very well-built and designed to account for our CMS, but others would come back with inflexible designs that couldn’t work for us. It took a while to refine that process. We get good service from them now that they understand what we expect.
Do you have any advice for potential customers?
Be explicit and descriptive in your instructions so that you end up with the results you want.