Find sell and retain more of the right customers
We build progressive brands people love and reward with their loyalty by finding selling and retaining the right customers. A digital marketing and branding agency, building progressive brands people love and reward with their loyalty to, by finding selling and retaining the right customers.
• Find the right consumers - We analyze all the data to formulate strategies and content designed to attract highly-qualified future customers for your business.
• Sell personalized solutions - We leverage technology to influence consumers throughout your sales funnel, educating and motivating them with hyper-targeted messaging.
• Retain your best customers - We keep the engagement going to help you nurture and service customers to maximize return on your most-valuable relationships.
What kind of company do you want to be tomorrow? Contact us to start a conversation about building your digitally driven brand.
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Fake Bake Self-Tanning Products, Parkhill's Liquors & Wine, Ti Amo Ristorante Italiano, Marc Miller Buick GMC, Eagle Bluff Resort
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the project
Social Media Management for a Local Restaurant
“I can count on them to take care of everything without having to micromanage.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a managing partner of a small restaurant in Tulsa.
What challenge were you trying to address with WEBB Branding?
Since we’re a small business, our management team doesn’t have a lot of bandwidth to invest in social media. We wanted to bring on a resource who could alleviate that pressure, handling our accounts and focusing our local outreach.
What was the scope of their involvement?
WEBB Branding manages all of our social media, including Facebook, Twitter, and Instagram. We’ll often send them pictures from the restaurant to post. Using our photos, they format and caption them in different ways before posting them as scheduled. More intensive campaigns might involve videos and other promotional collateral. For a recent project, they executed a series of promotions as well as a brewery tour to generate more visibility.
Beyond overseeing our social media, they also send email blasts and reply to our customers’ comments on Google reviews. At times, I might step in to personally respond in a certain way. However, for the most part, they understand how we interact with customers and handle it themselves.
What is the team composition?
We mostly work with Van (Principle, WEBB Branding).
How did you come to work with WEBB Branding?
Although we operate independently of each other, we’re actually part of a bigger company based in Florida. At the time, we were collaborating with a previous agency while also working with Van on a smaller scale. We decided to have him manage our social media full time based on his past experience. I was familiar with his work as a sales manager for a prominent radio network, so I knew that he produced quality results and had helpful contacts here in Tulsa.
What is the status of this engagement?
Their full-time work began in January 2018 and is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Since WEBB Branding’s involvement, we’ve seen our Google engagement increase substantially. Their responses to reviews and comments have encouraged people to call about our business and check in. We’ve also seen positive results from the brewery tour promotions, some of which went viral in the city.
How did WEBB Branding perform from a project management standpoint?
Van is definitely on top of things. I’ve had no issues with timeliness, and he’s never missed a deadline. In terms of communication, we mainly talk via email but also meet in person every month, depending on our business level. If I have a pressing matter, I’m always able to call him.
What did you find most impressive about them?
They’re able to address gaps in our social media marketing. I can count on them to take care of everything without having to micromanage.
Are there any areas they could improve?
They’ve done a good job so far. As a small business owner, I’m always trying to find new ways to drive foot traffic, so I would appreciate if they could provide more outside-the-box ideas.
Do you have any advice for potential customers?
If you’re looking for a quality agency that is consistent, detail-oriented, and cost-efficient, consider WEBB Branding.
WEBB Branding refined local outreach by focusing on strong social media campaigns and responding to reviews. Several promotions have also gone viral within the city. Thanks to their efforts, customer interest has grown and more people interact with the business.