What evidence can you share that demonstrates the impact of the engagement?
I don't have any direct or exact statistics, but the response that we've gotten from just announcing our website has been phenomenal. There’s been a decent amount of recognition and promotion for the site, and we've received plenty of feedback saying how great the website is. We've heard from users that they like how it’s organized and that it more precisely defines what we do. The site is very much in line with what we're trying to build and how we're trying to market ourselves to our audience.
Before this project, we had a clumsy website that didn't focus on our core audience. WDG helped us streamline our vision and identify what we wanted. Our products and solutions are now easy to read and understand. WDG also implemented a nice user flow that goes from the initial design all the way to methods for contacting us. In doing so, they’ve helped us increase our digital footprint.
How did WDG - Web Development Group perform from a project management standpoint?
They were fantastic. The communication was great throughout the whole process. We were communicating with WDG weekly, if not more often. We used email and Jira, and they kept us up to date on what they needed so that they could deliver on our requirements. We had weekly updates and check-ins, and the team kept us in-sync with every little detail. We really appreciated that level of support.
Josh was extremely helpful in keeping everybody on time to stay in line with the schedule. He did this for both sides, helping my team as well as his. He also had an excellent understanding of what the deliverables were for both parties.
What did you find most impressive about them?
I really liked their friendliness. I know that's a very loose response, but I liked how easy they were to talk to about such a big project. They’re also organized, responsive, and flexible. This site is our company's footprint online, and they were willing to dive deep into even the smallest of details. They also took the time to listen to us and consider our feedback.
They were everything you could want from a partner, and we truly felt like they were a part of our team. I felt comfortable calling them about any issue, and they were always able to help or at least give us direction. I really felt a sense of trust while working with them.
Are there any areas they could improve?
The only thing I would’ve asked for—and I think I've shared this with them before—is more of an outline of different options for the project. It was just me and a couple of others working on the project, and I ended up forgetting a lot of things because I was overwhelmed.
Whenever I asked about different options, they always agreed that they should’ve given them at the beginning. This isn’t necessarily an improvement on their end, because they do offer different options, I just didn’t ask for them upfront.
Do you have any advice for potential customers?
Trust them. They'll be able to deliver your vision if you give them the right scope. Be open, be honest, and tell them where you struggle and where you succeed. Let them take that, process it, and build on it. They’re really good listeners, so if you're open and honest with them at the outset, they'll deliver what you’re looking for.