WATABE DIGITAL

Introduce your business and what you do there.
Tours and safari company providing service to tourists that come to Tanzania.I am the director of the company.

What challenge were you trying to address with WATABE DIGITAL?
We hired them for website development our goal was to have a user-friendly website with quality content then after being satisfied with the quality of our website we give them an additional work of creating a TripAdvisor, booking.com and other social medial portfolio for our company.

What was the scope of their involvement?

Website development for our tourism company and additional work for create our google, booking.com, TripAdvisor and other social media profile (Brand creation)

What is the team dynamic?

The team was verry flexible, talented and collaborative, Two people worked with us the director and manager

How did you come to work with WATABE DIGITAL?

We searched online and a hotel also recommended their services for us

How much have you invested with them?

We invested time, they valuable experience that can’t be repaid in return as you compare to amount of money we pay them (Confidential)

What is the status of this engagement?

Our engagement is productive and more positive

How did your relationship with the vendor evolve?

We searched online and a hotel also recommended their services for us

How did WATABE DIGITAL address the challenges that arose?

There were verry hamble and ready to assist as to reach our expectation

Describe the impact this engagement has had on your business.

Recently our Company is well known and we receive more call and many partnerships request from other stockholders across the world

How was project management handled?

The project was managed in more friendly and professional way, we communicated and meet to review each step of the improvement and profile creation

Is there anything that the vendor did well or that you would consider a strength?

They were very attentive to detail and they consider place customer in the most

In what specific areas can they improve?

No we are satisfied, they did more than what we expect

What advice do you have for clients with similar needs to yours?

I advise them to reach Watabe Digital for quality service

Jerry Lyall

Director, Bwawani Safaris

Hospitality & Leisure

11-50 Employees

Iringa, Tanzania

Less than $10,000

Aug 2020 - Jan 2020

Project summary

A safari tour company hired WATABE DIGITAL to develop a user friendly website with quality content for their business.

Feedback summary

Since launching the website, the company has been getting recognized and receiving more enquiries. The company appreciated how the team kept communicating with them at each step of the process. The company was most impressed by the team's attention to detail throughout the project.

BACKGROUND

Please describe your company and your position there.

Tours and safari company providing service to tourists that come to Tanzania.I am the director of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WATABE DIGITAL, and what were your goals?

We hired them for website development our goal was to have a user friendly website with quality content

SOLUTION

How did you select WATABE DIGITAL and what were the deciding factors?

We searched online and a hotel also recommended their services for us

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We meet and discussed and told them our vision and shortly after they worked on it and delivered awesome results

How many people from the vendor's team worked with you, and what were their positions?

Two people worked with us the director and manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After website devwlopment clients began to recognise our company and we got some enquiries

Describe their project management style, including communication tools and timelines.

We communicated and meet to review each step of the development

What did you find most impressive or unique about this company?

They were very attentive to detail

Are there any areas for improvement or something they could have done differently?

No we are satisfied

RATINGS

Overall rating: 4

Quality: 4

Cost: 3

Schedule: 4

Willing to refer: 5

Please describe your company and your position there.

Im a Founder and Managing Director atTanganyika Productions, a full-service video & audio production company located in Dodoma, Tanzania. We produce videos of all kinds for local and international clients in many industries throughout the country. Our experienced, full-time staff of video professionals canF shoot what you need, anywhere you need it.Tanganyika productions (TP) was created in 2016 by Laurent.B.Ludovick as a media company focused on multimedia industry. We use current technology on achievement of our work.

For what projects/services did your company hire WATABE DIGITAL, and what were your goals?

For Designing, Develop and hosting a website for my Company (http://www.tanganyikaproductions.co.tz/)

How did you select WATABE DIGITAL and what were the deciding factors?

I was reviewing online for the best Digital Marketing agency and interested with their portfolio hence establish a contact with them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a phone call discussing of the project, then their send to me a quotation we proceed with the next steps of project with effective communication and within a period of one week their submit my project for reviewing and i found everything was perfect

How many people from the vendor's team worked with you, and what were their positions?

I worked with three people, marketing manager, designer and website developer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

WATABE DIGITAL managed to exceed our expectations, and now we receive more leads and manage to close more deals coming direct from our website

Describe their project management style, including communication tools and timelines.

We had a nice project manager to how we use to reach them anytime 24/7 via phone call, their online supporting portal, whatsapp as well as skype

What did you find most impressive or unique about this company?

Their fastness, quality of their work, communication skills their had and accuracy in delivering the project.

Are there any areas for improvement or something they could have done differently?

To be honest their exceed our expectation, everything was perfect kudos to Watabe Digital

Please describe your company and your position there.

Our company Tatanca safaris is a transportation and tourism company, we have been doing tourism activities for the last 15 years! I am a marketing manager at our company.

For what projects/services did your company hire WATABE DIGITAL?

Our company use to have a website which was not active and had not been updated with information for long time, watabe digital consultants had seen this and they approached our company and we discussed business about updating and taking control of our website! They are flexible company with reasonable price and much good service, we still use them and i highly recommend this guys!

What were your goals for this project?

We had always wanted to gain more traffic on our website which gives us more pottential customers, we have succeded in high level since the project started, all our social profiles and pages are monitored by this company.

How did you select WATABE DIGITAL?

This guys approached our company after seeing our website and pages are not well taken care of, they gave us the offer and we decided to check some of their projects and they were convincing thats when we decided to do the project with them.

Describe the project in detail.

Before doing a project with watabe digital, we had less online intaraction through the website and our social pages, we were unable to receive direct emails through our website but now this problem is solved.

What was the team composition?

We had our sales and marketing department team on monitoring this project from the start, checking and sending updates.

Can you share any outcomes from the project that demonstrate progress or success?

Within 2 months we started seeing changes on the traffic website and more intaractions in our social pages.

How effective was the workflow between your team and theirs?

Our team was always in good communication with WATABE DIGITAL as they were very reliable and flexible.

What did you find most impressive about this company?

Knowledge and ideas on the technology industry, they were very reliable and flexible

Are there any areas for improvement?

Our satisfaction is in control and much not needed to be changed

Please describe your company and your position there.

My company deals with business consulting and I am the managing director.

For what projects/services did your company hire WATABE DIGITAL?

We hired WATABE DIGITAL for web development services

What were your goals for this project?

We wanted a stunning website that really presents what LUCENT does in the area professional business consulting.

How did you select this vendor?

The vendor was selected through an open competitive process.

Describe the project and the services they provided in detail.

- Content development - Website design - Website development - SEO - Digital Marketing - Hosting and maintenance

What was the team composition?

The team was great and full of competent and experienced professionals who were a big help to is in this exercise.

Can you share any information that demonstrates the impact that this project has had on your business?

We currently have our website running smoothly and with all the features we wanted. The design is fantastic and really convincing. We have no t found any match from the industry that can be compared to WATABE DIGITAL.

How was project management arranged and how effective was it?

WATABE DIGITAL were very efficient and effective in this assignment. We appreciate their commitment and dedication to completing this project.

What did you find most impressive about this company?

The company highly considers client engagement which made us part of the process and determine what we want and what we do not want prior to the final product.

Are there any areas for improvement?

Would love to see WATABE DIGITAL coming up with the training platform that can see both clients and other stakeholders benefiting from the knowledge and culture contained in WATABE's business systems.

Please describe your company and your position there.

We are the tour operators based in Iringa (Southern Tanzania). As a company, we provide all tourism services including Hotel bookings and air ticketing. The company was found in 2015 and i am a CEO.

For what projects/services did your company hire WATABE DIGITAL?

When we started the operations most of our work was in a manual form. Though our dream was to hit the target and expand our business to the level of our best. WATABE DIGITAL helped to design and change the format of working to the digital way.

What were your goals for this project?

Our old system was replaced with the new digital system that was introduced to us with WATABE DIGITAL. However the system made lots of change and our works are in a very easy mode.

How did you select this vendor?

The digital company was introduced to us with one of the partnering company that we have worked together for a long time. We have been so pleased to have the digital company introduce the solution to our problems.

Describe the project and the services they provided in detail.

They redesigned our website, configured and launched a new business solution, this made us understand the challenges. Also the digital company helped in printing lots of our flyers, brochures, stickers, wheel covers, roll-up banners and so many others to the point of our satisfaction.

What was the team composition?

The digital company had a team of 4 people though they were working in different categories but they were well connected and facilitating every need of the company. The scenery of our business led them to the point of advising and suggest us in every new version of any solution.

Can you share any information that demonstrates the impact that this project has had on your business?

Due to the performance of the solution that was developed and launched early, we signed an extended service level agreement. However, the solution has reduced the hard work to the employees that were working to an extra hours.

How was project management arranged and how effective was it?

The management of this project is very impressive and their team has been regularly complying in any need. Due to any inconveniences the team was there for us.

What did you find most impressive about this company?

The most impressive thing is that now our clients have direct contact with our company. and they can at any time reach us for any inquiry or support.

Are there any areas for improvement?

I have been pleased with their work and there's nothing to be improved.

Please describe your company and your position there.

This is a private owned Secondary school, aimed at providing best education. We are situated in Iringa region in Tanzania! I am MARKETING MANAGER at this School.

For what projects/services did your company hire WATABE DIGITAL?

To create us a new website for our school and be responsible for responsible for its maintainance!

What were your goals for this project?

Advancing our marketing strategies and receive more students!

How did you select this vendor?

It was a suggestion from another firm!

Describe the project and the services they provided in detail.

It was a web development project, and they promised to handle its maintainance!

What was the team composition?

I observed good team composition the brought about effectiveness of the project! It is very obvious the guys will be closing great deal in the future.

Can you share any information that demonstrates the impact that this project has had on your business?

Today our school is well known in the region, we are now receiving a good number of students for admission!

How was project management arranged and how effective was it?

The project was well arranged and we know it is effective since it is now meeting the required intentions!

What did you find most impressive about this company?

Their commitment was most impressive. And time and Management!

Are there any areas for improvement?

No, except that I would like them to be advised to make good promotion of their firm so that they are well known so that they got more contracts!

Please describe your company and your position there.

I am managing director.our hotel have more than 25 employees. And it is so beautiful

For what projects/services did your company hire WATABE DIGITAL?

We hire WATABE DIGITAL for photo and video services for marketing and revamp our social media account

What were your goals for this project?

Gain online presence

How did you select this vendor?

I visited their website and saw their portfolio and i was interested to work with them

Describe the video(s) and the process in detail.

The video was drone shot that show the wide view of our hotel

What was your vendors' project management or feedback process?

They were right on time and very seriously during the work and very professional

Can you share any outcomes from the project that demonstrate progress or success?

After posting the promo video about our hotel ,our online presence raise up to 1000 views in week

How effective was the workflow between your team and theirs?

They were very communicative and good listener.

What did you find most impressive about this company?

They were very professional and skilled.

Are there any areas for improvement?

Yes,Always their are room for improvement ,just some few stuffs like leadership skills.

This review was updated by the Sales & Marketing Manager on October 21, 2020. New content is below:

BACKGROUND

Please describe your company and your position there.

I am a Sales & Marketing Manager at a hotel. A Natural Place to visit. The hotel offers modern-style accommodation, a restaurant, viewpoint sunset terrace, and state of the art conference facilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WATABE DIGITAL?

We hired WATABE DIGITAL to re-design our website to increase website interface and therefore more website traffic.

What were your goals for this project?

To update some of our amenities and property pictures with intention of increasing our website interface and website traffic.

SOLUTION

How did you select WATABE DIGITAL?

We did local search on the best company to work with and most of our business partners recommended WATABE DIGITAL. We contacted the company we negotiated and the work was amazing.

Describe the project in detail.

We were meeting regularly to brainstorm on how we can make our website more attractive to our potential clients.

What was the team composition?

The team was made of a team from WATABE DIGITAL and our Hotel. The team was chosen clear with consideration of capability of emerging with the best result.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, our website is doing even better and our traffic has increased.

How effective was the workflow between your team and theirs?

WATABE DIGITAL have been availbale and easily to meet them whenever we need them. so what i cana say is it was fantastic working with them.

What did you find most impressive about this company?

Creativity

Are there any areas for improvement?

No

Please describe your company and your position there.

C.E.O of saharan fresh, a mobile based b2b food supply company that serve retail vendors while offering reliable market to smallholders farmers

For what projects/services did your company hire WATABE DIGITAL, and what were your goals?

Platform developement, website and mobile app

How did you select this vendor and what were the deciding factors?

They are young with an amazing commitment to what they do.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

All i know is they am satisfied with what the develop for my company.

How many people from the vendor's team worked with you, and what were their positions?

THREE PEOPLE.

1. C F O

2. C T O

3. SALES TEAM

Can you share any measurable outcomes of the project or general feedback about the deliverables?

People start to follow us on our sites.

Describe their project management style, including communication tools and timeliness.

We communicate 360 with all people who will use the platfom

What did you find most impressive or unique about this company?

Flexibility

Are there any areas for improvement or something they could have done differently?

Currently none.

Please describe your company and your position there.

I'm CEO of company dealing with repairs

For what projects/services did your company hire WATABE DIGITAL?

We were looking for someone who grow up our business, since we found WATABE DIGITAL helps us smoothly.

How did you select WATABE DIGITAL?

We found 4 companies selling tours online by proving the review all was designed by WATABE DIGITAL, later decide to work with him.

Describe the scope of their work in detail.

The first day we discovered that WATABE DIGITAL will be very helpful to us because we had meetings and we got experience almost 60% of project from him.

What was the team composition?

I've been working closely with Erick, and he shows us good relationship.

Can you share any outcomes from the project that demonstrate progress or success?

Since I had web designer WATABE DIGITAL i have more booking that shows that he good online marketing.

How effective was the workflow between your team and theirs?

We arrange meeting to discuss about our project they went on agreement point everyone and to succeed our mission.

What did you find most impressive about this company?

Their commitment was reached and touched our needs. We worked with them and approved by receiving the booking from different people they need safari.

Is there any area for improvement or anything that could have been done differently?

Everything is fine excellent.

Please describe your company and your position there.

I am the hotel Supervisor at Sparrow Hotel & Tours located in Mwanza Tanzania. We serve client from different part of the world with the best hospitality experience.

For what projects/services did your company hire WATABE DIGITAL, and what were your goals?

Our hotel has over more than 10 years’ experience in the industry but we had never owned a website. Most of our client were just from East Africa and few from Europe and other continent, we were in need of advertising our hotel so we hired a team of expert from Watabe Digital to provide the design and development of a website for our hotel. We were hoping of increase our traffic as well as booking within the period of three month.

How did you select this vendor and what were the deciding factors?

We were looking for a best Developer in Tanzania, we meet with several of website developer but when we meet with Watabe Digital we had nothing to worry about because of the quality of their past projects and customer's testimonial from the hospitality industry, so we beside to hire them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After onsite meeting to discuss our goal, their provide with us several designing concept once we choose a concept their finalizing a designing and come up with photographer for taking website pictures. Watabe Digital engage us in all step and then vendor start a development work. Within a period of five 5 day our website was already developed well and we had a meeting for review and some few changes, this allow us to be a part of our project success.

How many people from the vendor's team worked with you, and what were their positions?

In total we work with three people including project manager who was also a developer, designer and other developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is impressive with simple booking engine, presentable details, and communicative to customer. After launching a website we start receiving a booking and calls from different part of the world 3 times as it was before having it. Client love our website and now its easy for them to understand our service and quick reach us.

Describe their project management style, including communication tools and timeliness.

We had a regular call, onsite meeting and well as video conferencing with a project manager who was communicating with the rest of their team. After agreement accepting the designing their launched a project on their server so as to let us get Up-to-date of every stage their pass through, their work well with our team starting from creating a content up to submission of the project and we are still InTouch with them up to now.

What did you find most impressive or unique about this company?

They provided us with the best professional website which is easy to use and simple to update., My team had never managed a website before and after their simple training now we are able to manage everything seamless and they were always available when we need any assistance.

Are there any areas for improvement or something they could have done differently?

When we first launch there are some minor challenge in pictures, we communicate with them and their made correction fast as soon as we let them know, their are quick, humble and professional in their area of expertise.