Wasabi

Please describe your company and your position there.

I'm the director of Sucan, an e-commerce of pet products. We deliver pet products In the entire country.

For what projects/services did your company hire Wasabi, and what were your goals?

We needed to grow our transactions in our e-commerce sales channel. We decided to hire Wasabi to focus on google adwords and ads in social media.

How did you select this vendor and what were the deciding factors?

We decided to hire wasabi because we had excellent reviews from other colleagues. After a couple of meetings, we confirmed that Wasabi was a specialist in digital strategy, so it was going to be a perfect match.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

At first, wasabi designed the hole strategy for the digital channel. After that, we worked monthly focused 100% on transaction. Measuring each transaction and looking for the best ROI.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a Project Leader, Social Media Assistant, Media Planner and Graphic Designer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For the first time we had conversions perfectly measured. That give us a CAC to project our expansion. We made A/B testing for different ads in social media, achieving high conversion rates in Instagram and Facebook.

How effective was the workflow between your team and theirs?

Whenever we had any doubt or questions, Wasabi give us quick response. We have monthly meeting to share results and plan next month.

What did you find most impressive or unique about this company?

The quality of people. We feel Wasabi as part of our team.

Are there any areas for improvement or something they could have done differently?

We had some monthly meetings re scheduled, despite of that the results are excelent.

Introduce your business and what you do there

I’m a marketing analyst at a risk insurance firm.

What challenges were you trying to address with Wasabi?

We needed help with social media management and marketing for our business.

What was the scope of their involvement?

Wasabi is our digital agency and manages our social networks, including Linkedin, Instagram, and Facebook. In addition to that, they’re in charge of our ads campaigns. 

What was the team composition?

We work directly with an account executive and a community manager.

How did you come to work with Wasabi?

They’re well known locally, have an excellent reputation, and have an outstanding client portfolio, which was very important for us. 

How much have you invested in them?

We invest around $35,000 with them every year.

What is the status of this engagement?

We started working with them in April 2016, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The impact of their services has been very positive for our campaigns — we’ve always had a great reach. Currently, we reach 50,000–50,000 people, depending on the campaign, and the results are promising. Our commercial campaigns always bring quality leads; we have a conversion of about 10% — so far, we’ve had a great experience working with them.

How did Wasabi perform from a project management standpoint?

They’re fast, efficient, propositive, and have a great response time. 

What did you find most impressive about them?

They’re great at social networks management and digital strategy.

Are there any areas they could improve?

Their design team needs to be updated, and their creative proposals could improve.

Introduce your business and what you do there.

I’m a marketing assistant at a baked goods company.

What challenges were you trying to address with Wasabi?

We hired them to help us with our digital strategy to help us launch a new set of products. Specifically, we were looking to reach a younger market and needed someone to help us transmit our message to our clients.

What was the scope of their involvement?

Wasabi helps us with our strategies on Instagram and Facebook. They provide promotional materials for our campaigns.

What was the team composition?

We’ve worked with five people. 

How did you come to work with Wasabi?

I knew one of the owners personally, so I was aware of their work. I also had heard a lot of good reviews. 

How much have you invested in them?

The basic plan we’re on costs about $600 per month.

What is the status of this engagement?

The project started in September 2020, and it’s ongoing. We’ve been working with them for about a year.

What evidence can you share that demonstrates the impact of the engagement?

The results have been very positive. Wasabi has helped us achieve our goals of reaching a younger market. They do a great job translating our ideas into content to help us get our message across through our campaigns. 

How did Wasabi perform from a project management standpoint?

Their project management is great, but they could send their deliverables earlier than they do. We communicate mainly through email and WhatsApp.

What did you find most impressive about them?

I’m impressed with the quality of their design and their ability to reach our audience. Wasabi is great at optimizing their work according to our needs and budget.

Are there any areas they could improve?

Whenever we have campaigns planned for specific days, the team usually sends us the promotional materials very close to the release date. Unfortunately, this means we don’t have much time to review their work and request changes. It’s something they could improve on even though we rarely require modifications.

Introduce your business and what you do there

I’m the director of a women’s clothing company.

What challenges were you trying to address with Wasabi?

We hired Wasabi to help us improve our communications with our existing and potential clients since we were in the process of growing our brand and consolidating our name in the market.

What was the scope of their involvement?

They started off with market and brand research to define our target market, after which they designed a communications plan. The plan consisted of an update to our homepage. They also created an advertising and marketing plan for Instagram and Facebook. As a result, they now continue to create our content, manage our contests, and more.

What was the team composition?

There are 5 people from Wasabi that are involved in our project. 

How did you come to work with Wasabi?

I heard about Wasabi before so I knew they were an excellent company. We decided to keep working with them because they always provided great results.

How much have you invested in them?

We’ve spent $10,000–$12,000. 

What is the status of this engagement?

We started working with them in March 2021, and we have an ongoing collaboration.

What evidence can you share that demonstrates the impact of the engagement?

Since we started with this project we’ve been able to see an increase in our sales. To be specific, during the first month, our web sales had an impressive increase of 70%.  After that, we’ve maintained a steady web sales increase of 30%. Above all, our clients have found the changes on our image and our social media very good. To them, our website has become more attractive, too.  

How did Wasabi perform from a project management standpoint?

They have a good project management process. We have monthly Zoom meetings to review metrics, and we also have constant communication via email. Overall, we’ve had very minor issues; I believe 95% of the time everything goes according to plan. 

What did you find most impressive about them?

They’re young and hardworking so they have a great understanding of the digital space. On top of that, they’re very flexible and open to feedback. Overall, we're a goal-oriented company so we want to see our metrics met, and the team has been able to do that.

Are there any areas they could improve?

At first, we went through an adjustment period, but Wasabi was able to promptly solve our issues. As a result, everything is working perfectly now.

Introduce your business and what you do there.

I am the marketing manager at a film and entertainment company. 

What challenges were you trying to address with Wasabi?

We have been working with them in digital advertising for some time now.

What was the scope of their involvement?

At first, we hired them to define our investment in social media and other digital advertising. With time, they have become our strategic partner in everything related to digital marketing. 

They use different tools to measure results and create reports and content. They did a great job with our Instagram page and have also managed our Facebook site. 

What is the team composition?

The teams are usually around five people. 

How did you come to work with Wasabi?

We did some research, and they were the most professional looking company. They seemed like the best choice in Montevideo for us to step up our game in social media.

What is the status of this engagement?

We have been working with them for about 5¬–6 years, and our collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They basically built our Instagram following. I don’t know the exact numbers, but the metrics of growth are very high.

How did Wasabi perform from a project management standpoint?

They are good with deadlines. Our communications are also great; whenever we feel like something isn’t working well, we talk about it with them, and they improve it right away.

What did you find most impressive about them?

We are very satisfied with their work.

Are there any areas they could improve?

Whenever there’s been anything to improve upon, we have communicated it to them, and they have resolved it in a timely manner.

Introduce your business and what you do there.

I’m the marketing manager at a food production company.

What challenges were you trying to address with Wasabi?

We needed someone to manage our social networks. We used to do it ourselves, but we wanted to upgrade our strategy on Instagram and Facebook.

What was the scope of their involvement?

They do social media marketing on Facebook and Instagram.

What is the team composition?

We have worked with 4 different people over time. 

How did you come to work with Wasabi?

We did some research, asked for references, and we heard good things about them. We decided to contact them for a trial project. The results were great so we decided to continue collaborating with them. 

What is the status of this engagement?

We have been working with them for about 4 or 5 years, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their services has led to continuous growth.

How did  Wasabi perform from a project management standpoint?

It has been great, and it’s gotten better with time. 

What did you find most impressive about them?

The quality of their work is great, we’re very happy.

Are there any areas they could improve?

I couldn’t say anything. We have monthly meetings in which we mention all improvement areas and that works great. 

Introduce your business and what you do there

I am a restaurant owner and manager.

What challenges were you trying to address with Wasabi?

We hired them because we wanted the restaurant to be more well known.

What was the scope of their involvement?

They used Instagram, Facebook, and mailing lists to promote our products.

What is the team composition?

We worked with five people from their team.

How did you come to work with Wasabi?

We had met up with them awhile back. They had been recommended to us, but at the time we were not able to consolidate the project. After our company had grown, we were able to finally implement this project, so we decided to do it with them.

How much have you invested in them?

We spent about $700 per month.

What is the status of this engagement?

We started working together in March 2020, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

At the moment, even with the pandemic, we have grown compared to last year which is very positive.

How did Wasabi perform from a project management standpoint?

We have weekly meetings for planning, ideas, and schedules. It has worked pretty well.

What did you find most impressive about them?

They are very good at managing ads on social media. With their help, we’ve reached more people with the same investment as before.

Are there any areas they could improve?

They needed some time before starting to get familiarized with the brand, which could be a faster process. That being said, it worked very well for us in the end.

Introduce your business and what you do there

I'm in charge of marketing at an optical retail shop. 

What challenges were you trying to address with Wasabi?

We wanted to finish our website and optimize our presence in digital channels, create content, and build a strategy for social media.

What was the scope of their involvement?

One very innovative project we had this year during quarantine was to launch a campaign of Instagram filters that allowed our clients to try different shades of glasses for our clients to try on and buy online. 

What is the team composition?

We have a project manager that I work directly with, every once in a while I also meet up with designers, and more but my daily point of contact is the project manager. I am not sure about how many people are involved in the project in total but it should be more than 5 or 6. 

How did you come to work with Wasabi?

I had heard of the company, I knew that they are very well positioned in the local market, so we contacted them. We interviewed different companies but ended up choosing them because we felt like they really captured the essence of what we were trying to do and to communicate. 

How much have you invested in them?

They offered us different plans, we started with the most basic one to try and we invested about $1,350 initially.

What is the status of this engagement?

We started working with them by the end of last year.

What evidence can you share that demonstrates the impact of the engagement?

We are a small company so they really helped us to professionalize our strategy, to create and optimize our databases, to create a Whatsapp business contact, among other things that helped us professionalize the company.

We are happy with their work, we are now thinking of upgrading our contract with them and to grow our investment very soon.

How did Wasabi perform from a project management standpoint?

They have met all deadlines in a timely manner. Whenever we’ve had any delays it has been on our side. 

What did you find most impressive about them?

Wasabi has a great working environment, great teamwork, and a great company culture. 

Are there any areas they could improve?

Nothing comes to mind.

Introduce your business and what you do there.

I’m a business manager at a consumer products company.

What challenges were you trying to address with Wasabi?

We were one of the first companies in our sector in Uruguay working with digital marketing strategies. We’ve worked with different agencies, but we were looking for a change and that was when I found Wasabi. They provided us with feedback, proposals, and content strategies to improve, and decided to start collaborating with them.

What was the scope of their involvement?

They helped us with social media marketing strategy for Twitter, Facebook, and Instagram.

What is the team composition?

We worked with a team of about 8 people. 

How did you come to work with Wasabi?

I had worked with many different companies before, and I know the local market pretty well. I had heard about Wasabi, and when I contacted them, I felt they were very honest and transparent which is something that I had been having trouble with in previous agencies. Plus, their team, skills, proposal, and innovation seemed to be outstanding compared with other companies.

How much have you invested in them?

We spend about $1,300 per month.

What is the status of this engagement?

We started working with them about 2 years ago, and our relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our experience has been great. Their content is great, and we’ve had a greater reach without increasing our ad spend. We have considerably increased our following and engagement which has reflected in an increase in sales.

How did Wasabi perform from a project management standpoint?

They were able to understand our company very well and were always open to feedback. Their project management was great.

What did you find most impressive about them?

They’re a really strong partner overall. The team is great at creating content, finding the right investment for ads, finding the perfect audience, and providing consulting services.

Are there any areas they could improve?

As a manager, I always would like the prices to be lower but they are okay.

Introduce your business and what you do there.

I’m an author. I write about risk management, and also provide consulting and training services on the topic.

What challenges were you trying to address with Wasabi?

I have worked in more than 30 different countries, and until very recently, I managed my own social media channels myself, but my online presence didn’t quite reflect my offline work. I hired Wasabi to help me define a digital marketing strategy for my company.

What was the scope of their involvement?

They have just finished mapping out my digital marketing strategy, and they are about to deliver the strategy, identity, and content manuals. The campaign hasn’t started but it will focus on Linkedin, Youtube, Twitter, and Instagram.

What is the team composition?

I worked with a team of four people. 

How did you come to work with Wasabi?

I was looking for a company that had experience not just managing social networks for companies but also for individuals as all of my company is based on my personal brand. 

I knew that Wasabi managed the social media of some well-known figures in the country, and I liked their work, so I decided to contact them. I liked the fact that they are very young, innovative, and open.

How much have you invested in them?

I spent about $1,500 initially, and I’m currently investing about $1,100 per month.

What is the status of this engagement?

We started working together in August 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The project hasn’t been executed yet, they are about to start the actual work on my social media next week. However, I am very happy with the planning, strategy, and manuals. I had a pretty clear idea of what I wanted, but they brought many new ideas and strategies to boost these ideas.

One of my greatest challenges was the fact that my clients are all based in different countries, they were able to create a strategy considering this, and we created different segments for every country. They have been very professional and provided great insight. 

How did Wasabi perform from a project management standpoint?

They deliver everything on time.

What did you find most impressive about them?

Their understanding of the market, and of my business has been great.

Are there any areas they could improve?

No. I am happy with their work so far.