What evidence can you share that demonstrates the impact of the engagement?
We had problems with check-in, for example, that the system would double book a seat. The problems we faced before—such as with check-in wherein the system would double book a seat—have been resolved. There are around 300,000 passengers per year and 45-50 flights per day. Everything is working effectively.
How did VOLSOFT perform from a project management standpoint?
We’re quite happy with them. They are available 24/7. Anytime we need help, they can help us via mobile, email, or WhatsApp conversation.
What did you find most impressive about them?
We’re impressed with how they were able to create solutions for us. We’re happy with their services and their direction. The system works very well and ensures passengers are on time. The ground time looks perfect.
We’re really impressed with their services and their team. They’re very skilled people. When we get projects from other airports, we’ll work with them again.
Are there any areas they could improve?